9.2/10
★★★★★
based on 6775 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
I rented on March 30 for March 31. When I confirmed, your software recorded March 30 - the day of my order. I had to redo it for March 31 and rent a second time. No explanation that you need to rent on the same day. Too bad!
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Giovanna G.
purchased on 31/03/2025
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Answer from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris. Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties. In case of technical problems, our hotline can help you open your locker or the door, assist you in the booking process, or send a technician in case of more serious issues. You will also find a large number of answers to questions you may have by consulting the FAQ section of our website. The answers provided are in 6 languages. Hoping to have provided you with the necessary clarifications, we look forward to seeing you at one of our CITY-LOCKER locations.
1 /5
★☆☆☆☆
After the credit card was charged, confirmation email was sent with passcode section saying ERROR. Contacted emergency phone number but got auto-reply and cut off. This was Thursday afternoon, normal working hours. I was not able to use the locker at all, and still the card was charged. Extremely frustrated with the experience.no star.
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Hatsue A.
purchased on 13/03/2025
Answer from CITY-LOCKER Paris
Bonjour,

sorry for the problem you have had.
When you place your booking someone else was doing in the same time and we only have 1 locker left.
The payment of the other one reach first our system and give them the locker. We have send you mail right away and make the refund int the same time.
We are of course so sorry for that but those are things that can happened.
HAvea good day
1 /5
★☆☆☆☆
I thought the locker was at Gare de Lyon, but in fact it is in Bastille, which is a bit further away. The information on the website is not clear and is confusing.
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Helena C.
purchased on 10/03/2025
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Answer from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris and for sharing your feedback with us. We are sorry if the location of our storage did not suit you. For the one you booked, it is clearly indicated BASTILLE/GARE LYON. Furthermore, the addresses of the lockers are clearly indicated on the website just before making a reservation, along with a map that allows you to locate it in terms of duration and distance from your departure point. We wish you a pleasant day and hope to see you again soon at one of our CITY-LOCKER locations.
1 /5
★☆☆☆☆
I could not receive pass code vecause my sms was not functioned. If you notice pass is delivered by sms before booking and paying. I could change. That was waste not only of time but also of money. You should think user information.
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Ryohei K.
purchased on 05/03/2025
Answer from CITY-LOCKER Paris
Bonjour,

Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci d'avoir pris le temps de porter ce problème à notre attention.

Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients.
Les codes vous sont envoyé par SMS et mail et il vous est rappelé dans nos conditions générales de ventes de bine vérifier que vous pouvez recevoir mail et sms.
En cas de problème, une hotline est à votre disposition de 8:00 à 22:00 ; l'avez vous contacté?
Au plaisir de vous revoir dans de meilleures conditions dans l’un de nos CITY-LOCKER.
1 /5
★☆☆☆☆
The locker is called "Châtelet - Les Halles" but it's actually miles away from the station. We had to walk twenty minutes carrying the bags to get to the place, which is so minuscule you have to take turns to open the lockers, otherwise you can't fit in
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Marco B.
purchased on 03/03/2025
Answer from CITY-LOCKER Paris
Bonjour,
Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci de nous faire part de votre avis,

Nous sommes désolés si la localisation de notre consigne ne vous a pas convenu.
Cependant, les adresses des consignes sont clairement indiquées sur le site internet juste avant d’effectuer une réservation complémenté d'une carte vous permettant de la situer en durée et distance par rapport à votre lieu de départ.
Nous vous souhaitons une agréable journée et espérons vous revoir très vite au sein de l’une de nos consignes CITY-LOCKER.
1 /5
★☆☆☆☆
ロッカーが高すぎてトランクを預けられませんでした。女性では持ち上げられません。お金だけ取られて最悪です。
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美怜 �.
purchased on 10/02/2025
Answer from CITY-LOCKER Paris
Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté.
En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou la porte, vous assister dans le processus de réservation ou vous envoyer un technicien en cas de problèmes plus graves.
Vous trouverez également un grand nombre de réponses aux questions que vous pouvez vous poser en consultant la rubrique FAQ de notre site internet.
Les réponses qui vous sont apportées sont en 6 langues.
En espérant vous avoir apporté les précisions nécessaires, nous espérons vous revoir au sein de l’une de nos consignes CITY-LOCKER.
1 /5
★☆☆☆☆
Very expensive and much smaller lockers than advertised
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Helin B.
purchased on 01/03/2025
Answer from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
1 /5
★☆☆☆☆
The locker didn't close properly. Very easy to open without code, with a little force. Not secure at all.
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David M.
purchased on 24/01/2025
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Answer from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
We are so sorry for the problem you have had;
Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance and get your locker changed?
Once again sorry for the problem and hope we'll have the pleasure of welcoming you again in better conditions in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
1 /5
★☆☆☆☆
People spent the night in the room Weiter
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Thomas B.
purchased on 26/11/2024
Answer from CITY-LOCKER Paris
Bonjour not sure to understand what you say. Our CITY-LOCKER are closed from 10 pm to 8:00 am under alarma and video so that is is impossible for people to sleep in. Are you sure your are talking about us? Thank you
1 /5
★☆☆☆☆
Le code de la porte ne marchait pas...
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Oussama E.
purchased on 10/11/2024
Answer from CITY-LOCKER Paris
Bonjour Oussama we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
1 /5
★☆☆☆☆
The apartment for 4 people was supposed to have a bedroom separated by a door, a large table and a large living area, which was not the case.
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Romuald G.
purchased on 08/09/2024
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Answer from CITY-LOCKER Paris
This comment doesn't concern us; we're a luggage storage company, not an apartment rental company.
1 /5
★☆☆☆☆
Too expensive. 15 euros for 2 hours? Make options less than 24hours
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Abboud M.
purchased on 19/10/2024
Answer from CITY-LOCKER Paris
Hello , Thank you for using our service. Regarding the price, it is from 15€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
1 /5
★☆☆☆☆
Expensive.
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Ivan C.
purchased on 22/09/2024
Answer from CITY-LOCKER Paris
Bonjour Ivan, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
1 /5
★☆☆☆☆
The website indicated that one suitcase was allowed per locker. So we took two lockers and gambled that our backpacks could be added. In the end, 1 locker had been perfect and it would have been a waste of money. What's more, it smelled terrible and wasn't clean.
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Sam V.
purchased on 15/09/2024
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Answer from CITY-LOCKER Paris
Hello, we'd like to remind you of the size of our lockers: Locker dimensions: W.48cm x H.61cm x D.85cm. This size is suitable for most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Indeed, if your luggage is larger, the number of pieces of luggage that can fit in a locker is smaller; we are therefore surprised to see that you mention any other information. In addition, have you contacted customer service to request a refund for the 2nd locker? As for the odors, there have indeed been problems with the drainage of waste water in the building, which we regret. It's a shame that you chose not to contact us and to spontaneously give us a bad review when everything could have been sorted out in a friendly atmosphere. We remain at your entire disposal to discuss the matter.
1 /5
★☆☆☆☆
Dimensions do not correspond to what is sold
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Carine Pierre S.
purchased on 16/06/2024
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Answer from CITY-LOCKER Paris
Hello, we'd like to remind you of the size of our lockers: Locker dimensions: W.48cm x H.61cm x D.85cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Indeed, if your luggage is larger, the number of pieces that can fit in a locker is smaller;
1 /5
★☆☆☆☆
On the website, you mention rates of 2 euros and we had to pay 15 euros. On the other hand, I'm horrified by this automatic system with no human presence, and I won't be coming back.
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Isa A.
purchased on 15/08/2024
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Answer from CITY-LOCKER Paris
Hello isa, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
1 /5
★☆☆☆☆
We got in just fine to drop our bags- however- our code stopped working when we returned to collect them. Neighbors saw us banging on the door and told us this is a common issue. No one would answer the phone. We did purchase a new locker and the new door code worked. Miserable experience panicking over potentially not getting our family of 5s clothes and items.
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Jessica N.
purchased on 08/07/2024
Answer from CITY-LOCKER Paris
Hello, Jessica Thanks for your message and for using our service, Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time.
1 /5
★☆☆☆☆
The cashier didn't work. I had to pay another one right away. I called and nobody answered. 0/10
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Alfredo I.
purchased on 23/06/2024
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Answer from CITY-LOCKER Paris
Hello Alfredo Thank you for taking the time to leave a review of our service, we are sorry that we have not fully met your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
1 /5
★☆☆☆☆
Very poorly signposted overpriced location
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Audrey B.
purchased on 06/06/2024
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Answer from CITY-LOCKER Paris
Hello Audrey, Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
1 /5
★☆☆☆☆
Our locker was open when we arrived. There was a sign that said: don’t use it if the locker is already open. So we were insecure if we should use it and wanted to contact the number. but when we called, it said that this number doesn’t exist. In the end we did not use it as went to the hotel as this whole company seemed a bit shady to us. It was also weird that only our locker was open. A real bummer as we lost time and money.
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Jeanine J.
purchased on 22/05/2024
Answer from CITY-LOCKER Paris
Hello, Jeanine Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1 /5
★☆☆☆☆
Nothing to say about the site... But I'm very skeptical about the geographical location of some citylockers!
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Florie P.
purchased on 27/04/2024
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Answer from CITY-LOCKER Paris
Hello Florie Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
1 /5
★☆☆☆☆
Info available is like rhe locker is very close to the train station butnit is not. I would not chose it if iha known before
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Toni F.
purchased on 20/04/2024
Answer from CITY-LOCKER Paris
Bonjour the location as well as a map indicated clearly the distance and average time to reach it.
1 /5
★☆☆☆☆
One of our booked lockers did not work, so we paid 15€ for nothing
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Marie H.
purchased on 18/04/2024
Answer from CITY-LOCKER Paris
Bonjour We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
1 /5
★☆☆☆☆
We couldn't take the suitcases, the system blocked. We have them but we missed an automatic recording
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Alfredo D.
purchased on 19/04/2024
Answer from CITY-LOCKER Paris
Bonjour Alfredo We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
1 /5
★☆☆☆☆
I paid for the locker and then waited for the email for the code to use which didn't arrive. I email and phoned but still no reply. i then went direct to the locker and paid again to use it. Therefore my advise is not to pay for it on line and just go direct to the locker and pay. otherwise you will pay twice. I would still like my money back for the first payment.
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Brendan M.
purchased on 02/04/2024
Answer from CITY-LOCKER Paris
We are so sorry for the problem you have had but after checking your customer's information it appears that the given information (email) could have been wrong; that is may be why you did not received your codes; We wish to remind you that you that as per our general terms and conditions it is under your responsability to be sure to provide a valid email and phone number otherwise we cannot send you the codes. We only have 1 booking from you Please get in touch with [email protected] to have more information.
1 /5
★☆☆☆☆
Vois la bas
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Heiner S.
purchased on 28/03/2024
1 /5
★☆☆☆☆
Ended up not needing the service and there’s no option to cancel or refund.
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Brittani A.
purchased on 20/02/2024
Answer from CITY-LOCKER Paris
Bonjour Brittani et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
1 /5
★☆☆☆☆
The locker was too small and by no means it could hold 4 luggages. I had to pay for another one to put our second luggage in. It may be able to hold one or two carry-ons depending on the width and height. Overall, a misrepresentation of what is being offered at a prime rate. It is not worth it.
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Pooya H.
purchased on 20/03/2024
Answer from CITY-LOCKER Paris
Bonjour nous vous rappelons la taille de nos casier : Dimensions du casier : L.48cm x H.61cm x P.85cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20cm). effectivement si vos bagages sont plus grand le nombre de bagages qui peuvent rentrer dans un casier sont moindre;
1 /5
★☆☆☆☆
This loker is located on rue de Lyon but is definitely not at Gare de Lyon (although that's what I had indicated in my Google search)... The result was that instead of walking 11 minutes with heavy suitcases and backpacks, I took another locker directly from the station. This cost me €17.50 as it was impossible to cancel the reservation... It felt like a scam.... Or how to abuse the trust of tourists who don't know Paris!!!!
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Héloïse L.
purchased on 10/03/2024
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Answer from CITY-LOCKER Paris
Hello Héloïse Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
1 /5
★☆☆☆☆
Service paid for but not used. Too far from lyon train station
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Thierry D.
purchased on 09/03/2024
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Answer from CITY-LOCKER Paris
Hello Thierry Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.