/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Safe, but the locker was smaller than expected and my luggage didn't fit. Be aware that the locks located on the doors make you loose a couple of cm in width. If your luggage size is similar to the locker size, it may not fit.
Gwenhael A.
purchased on 16/01/2025
Answer from
CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can feat up too 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER in Paris
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can feat up too 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER in Paris
3/5
★★★☆☆
Worked fine but the price could vary according to time being used
Bernardo M.
purchased on 13/01/2025
Answer from
CITY-LOCKER Paris
Bonjour,
Thank you for using our service.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
Thank you for using our service.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
3/5
★★★☆☆
Practical, secure. But expensive when you're on your own, would need smaller lockers for smaller luggage.
Olivier D.
purchased on 12/01/2025
Translated review
Answer from
CITY-LOCKER Paris
Hello
Thank you for using our service and for sending us this information.
The locker you rented was used for 4 hours, i.e. 3.75€/hour of use.
It's a lot of money, but it's the cheapest rate you'll find in Paris for such a high level of security and ease of use.
We look forward to seeing you soon at CITY-LOCKER.
Thank you for using our service and for sending us this information.
The locker you rented was used for 4 hours, i.e. 3.75€/hour of use.
It's a lot of money, but it's the cheapest rate you'll find in Paris for such a high level of security and ease of use.
We look forward to seeing you soon at CITY-LOCKER.
3/5
★★★☆☆
We used city locker twice in Paris this time: Notre Dame and Montparnasse. The former is a bit dated and the door would not let us in when we went to pick up our luggage near the closing time. We had a bit of a moment because they did not answer the phone, it was late and the code did not work. After some time the door opened.
The later, Montparnasse City Locker, is more modern, seems cleaner and everything worked well. The location is very close to the Gare Montparnasse. The service is expensive in comparison with the Gare the Lyon service, which was very good and handy.
Mariela C.
purchased on 30/12/2024
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Het was goed. Maar het is wel duur. Wij wilden het maar 2uur en half gebruiken, en het had fijn geweest moesten we kunnen voor beperkte tijd huren. Op zich was de services wel vlot.
Anneleen D.
purchased on 29/12/2024
3/5
★★★☆☆
Expensive for the service
Sylvain G.
purchased on 28/12/2024
Translated review
Answer from
CITY-LOCKER Paris
Thank you very much Sylvain for entrusting us with your luggage. We are sorry if you found our service expensive, we always try to offer the best service at the best price available by guaranteeing you the highest level of SECURITY for your luggage. However, you dropped off your luggage at 12:32 and picked it up at 17:11, i.e. almost 5 hours of use, i.e. an average of 2.4 euros per hour, certainly for several pieces of luggage. I challenge you to find a cheaper service in Paris, unless you drop off your luggage at a friend's! Hope to see you again at CITY-LOCKER!
3/5
★★★☆☆
L’ambiente era sporco con una bottiglia di vetro spaccata per terra e un forte odore di birra , nonostante questo rimane un servizio molto comodo.
Lorenzo T.
purchased on 19/12/2024
Answer from
CITY-LOCKER Paris
Hello, Lorenzo Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Dirty
Álvaro M.
purchased on 15/12/2024
3/5
★★★☆☆
El sitio está bien, y es fácil acceder con los códigos, pero tuvimos que alquilar dos taquillas porque en una no cabían, llevábamos dos de cabina pequeñas y otra un poquito más grande, así que 30€ por 3 maletas y un total de 3h que estuvieron es algo caro. Pero si vas con un par de cabina y aprovechas el día completo te compensa .
Eva C.
purchased on 10/12/2024
3/5
★★★☆☆
While it was easy to navigate and close to the station, it did not fit as much as it said it could so I was required to buy two lockers.
Shannon T.
purchased on 10/12/2024
Answer from
CITY-LOCKER Paris
Thank for using our service Shannon The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm) so that the number that can feat in on luggage depends of your locker size. So our lockers can feat up tu 4 luggaes ONLY and ONLY if the size of locker ins under or equal to the IATA format (55 x 35 x 20cm)
3/5
★★★☆☆
Location was good.
Philip H.
purchased on 28/11/2024
Answer from
CITY-LOCKER Paris
Bonjour Philip, Merci de nous faire part de votre avis, Nous sommes heureux que vous ayez apprécié votre passage chez CityLocker et espérons vous revoir très vite au sein de l’une de nos consignes. Bonne journée.
3/5
★★★☆☆
In the end, I had to pay for a second locker because, contrary to what was indicated, the lockers don't take 4 suitcases...
Myriam V.
purchased on 22/11/2024
Translated review
Answer from
CITY-LOCKER Paris
Thank you for using our service. We would like to remind you of the size of our lockers, which are specified on our website: W.48cm H.61cm D.85cm This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Have a nice evening
3/5
★★★☆☆
El servicio genial, pero para nosotros, PEQUEÑAS
Cristina B.
purchased on 18/11/2024
Answer from
CITY-LOCKER Paris
Thank for using our service The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm) so that the number that can feat in on luggage depends of your locker size. So our lockers can feat up tu 4 luggaes ONLY and ONLY if the size of locker ins under or equal to the IATA format (55 x 35 x 20cm)
2/5
★★☆☆☆
Very practical and easy-to-use service, but misleading about the volume you can fit in a locker! On the website before ordering, a small animation showed that you could fit 4 suitcases... I could only fit 2 and had to rent another locker... so it's expensive for what it is
Christophe J.
purchased on 30/10/2024
Translated review
Answer from
CITY-LOCKER Paris
Thank you for using our service. We would like to remind you of the size of our lockers, which are specified on our website: W.48cm H.61cm D.85cm This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Have a nice evening
3/5
★★★☆☆
Todo excelente pero un poco caro
Borja M.
purchased on 10/11/2024
Answer from
CITY-LOCKER Paris
Hello Borja, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
The explanation by sms could be in French and clearer. It would also seem that there is no possibility of deleting a number in the event of a mistake... A reminder the day before or the same day would also be appreciated instead of searching in the messaging system...
Jean-marie C.
purchased on 28/10/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
2/5
★★☆☆☆
We found different locker stores on the area and chose this company. When we arrived, there was a post in the entrance saying that the lockers were from 2 to 15€, but when we made the reservation, the only option available was 15€, and not because of availability, but because all the lockers in that store were big (so 15€ for each one). We didn't want to lose more time looking for another company and paid the 15€ even when we had a couple of small bags. It is sad when the post says something that is not true. It is just false advertising
Edgar R.
purchased on 04/11/2024
Answer from
CITY-LOCKER Paris
Hello Edgar, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
Interesting concept, box grand, but name your sites after the nearest metro station or street.
Patrick A.
purchased on 28/10/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello Patrick Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
3/5
★★★☆☆
To expensive
Lia B.
purchased on 27/10/2024
Answer from
CITY-LOCKER Paris
Hello Lia, Thank you for using our service. Regarding the price, it is from 15€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
2/5
★★☆☆☆
The door to the city locker was very difficult open. After try #12 it opens. A telephone or other support was not available.
Torsten S.
purchased on 21/10/2024
Answer from
CITY-LOCKER Paris
Hello, Torsten Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Relatively expensive luggage storage
André B.
purchased on 06/10/2024
Translated review
Answer from
CITY-LOCKER Paris
Thank you very much André for entrusting us with your luggage. We are sorry if you found our service expensive, we always try to offer the best service at the best price available by guaranteeing you the highest level of SECURITY for your luggage. We can never do enough to keep your most precious possessions SAFE. We look forward to seeing you again at CITY-LOCKER.
3/5
★★★☆☆
Paid way in advance and got codes to use the lockers right away, which was good. Olympics street closures and bus detours I did not foresee prevented me from utilizing the lockers. It was close to Champs de Mars (area of opening and closing ceremony for 2024 Olympics). No refunds, so I lost €36!!!
Zina H.
purchased on 24/05/2024
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Los casilleros son muy pequeños, creo que decir que caben 4 maletas es engañoso e induce a error.
José Cristian M.
purchased on 10/10/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello, we'd like to remind you of the size of our lockers: Locker dimensions: W.48cm x H.61cm x D.85cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Indeed, if your luggage is larger, the number of pieces that can fit in a locker is smaller;
3/5
★★★☆☆
Not inexpensive
Wai Ching A.
purchased on 18/09/2024
Answer from
CITY-LOCKER Paris
Bonjour Wai Ching, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
2/5
★★☆☆☆
The opening hours are too short in the evenings, and the terms of use are misleading as to the consequences of leaving items overnight. Responsive customer service nonetheless.
Laurent H.
purchased on 27/09/2024
Translated review
3/5
★★★☆☆
Not very close to train station (Gare de Lyon) and have to book online, lucky for us they accept PayPal
Luc P.
purchased on 16/09/2024
Answer from
CITY-LOCKER Paris
Hello Luc, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3/5
★★★☆☆
The size of the cabinet was not true. Doesn’t fit 4 carry-on luggage.
Tassia N.
purchased on 17/09/2024
Answer from
CITY-LOCKER Paris
Thank for using our service TASSIA The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm) so that the number that can feat in on luggage depends of your locker size. So our lockers can feat up tu 4 luggaes ONLY and ONLY if the size of locker ins under or equal to the IATA format (55 x 35 x 20cm)
3/5
★★★☆☆
Ideally, there would be a cancellation window, which would make it even easier to use. It would also be nice if they offered a half-day option, not just full-day rentals.
Yoko K.
purchased on 31/08/2024
Answer from
CITY-LOCKER Paris
Hello, Yoko Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
El local no está tan cerca de la Torre Eiffel, hay que caminar bastante, el moverse dentro del local cuando coincides con otras personas resulta incómodo, lo positivo es el tamaño del lockers, es grande y cómodo para 4 maletas.
Freddy Marcos B.
purchased on 16/09/2024
Answer from
CITY-LOCKER Paris
Bonjour Freddy Marcos Merci de nous faire part de votre avis, Nous sommes désolés si la localisation de notre consigne ne vous a pas convenu. Cependant, les adresses des consignes sont clairement indiquées sur le site internet juste avant d’effectuer une réservation complémenté de la carte Google Maps permettant de la situer en durée et distance par rapport à votre lieu de départ. Nous vous souhaitons une agréable journée et espérons vous revoir très vite au sein de l’une de nos consignes.
3/5
★★★☆☆
Such a great idea, easy to unlock with the codes.
However the locker was not clean.
The location was very far from the train station, would be more convenient if it was closer to transport links.
Victoria L.
purchased on 13/09/2024
Answer from
CITY-LOCKER Paris
Bonjour Victoria et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.