/10
★★★★★
based on 6775 reviews published
★★★★★
based on 6775 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Door lock from street worked after few attempts.
Verified Buyer
purchased on 13/12/2022
Answer from CITY-LOCKER Paris
Hello Krystof, thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m., everyday to help you and answer your questions in case of any problems. Citylocker's team wish you a great day !
2
/5
★★☆☆☆
The lock of the main door didn t work with my code
Verified Buyer
purchased on 08/12/2022
Answer from CITY-LOCKER Paris
Hello Carlos, thank you for your message. After checking, we saw that you didn't put the right code when you try the enter at first before you could access to the premise with someone else. In case of any problems, our hotline is reachable 7/7 from 8am to 10pm. We wish you a great day from the City Locker's Team
3
/5
★★★☆☆
Good idea and practical. The code on the door is the same code as for the lockers. Only one number needs to be added. I find this very insecure. A woman stood constantly at the code field. At first we thought she was looking for her own code because she was constantly doing something on her cell phone. Unfortunately, we were too careless at first and entered the code in front of the woman. Then she just squeezed through the door and was then in the room. She just stood at the code field the whole time and waited for us to enter our code and our luggage. So beware of scammers! The situation was too unsafe for us and unfortunately we couldn't use the locker. Waste of money.
Verified Buyer
purchased on 01/12/2022
Answer from CITY-LOCKER Paris
Hi Sophia, thank you for using our lockers and we are really sorry that you had a bad experience. However, our hotline is reachable in case of any problems and we could have helped you with this situation. Furthermore, although we understand the embarrassment of your situation, we can’t be held in charge of people’s behaviors. We wish you a great day from all City-Locker’s team.
3
/5
★★★☆☆
I had a setback that forced me to cancel my order and I asked for a full or partial refund. This was refused.
Acheteur Vérifié
purchased on 18/11/2022
Translated review
Answer from CITY-LOCKER Paris
Hello As indicated in the General Terms and Conditions of Sale and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
3
/5
★★★☆☆
Quite cumbersome process when you are in a hurry.
Verified Buyer
purchased on 19/11/2022
Answer from CITY-LOCKER Paris
Hello thank you for your message We don't understand what you call cumbersome process the reservation is made online in less than 2 min (and you can do it in advance) and when you arrive on site you just have to enter the code at the door to open it then the code of your locker to open it. 'open. while respecting the code indicated so there is nothing complicated
3
/5
★★★☆☆
I would have given 5 stars but I had to put five times the combination to unlock the locker because it did not open.
Verified Buyer
purchased on 14/11/2022
3
/5
★★★☆☆
Useful and easy to book. However, the building entry system is badly designed and hard to use - myself and another customer I met there both wasted 10-15 mins trying to get the door open. Locker doors worked well.
Verified Buyer
purchased on 02/11/2022
Answer from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, in the event of any problem, you can join us directly on our hotline : +33 1 44 59 84 04 or by e-mail at : [email protected], we will answer you as soon as possible. We hope to see you again in one of our storages very soon ! Have a nice day.
3
/5
★★★☆☆
Very practical locker. It's just a shame that, by default, the site where you place your order offers to rent 2 lockers... As a result, if you read too quickly, you rent 2 lockers instead of just one. I bet this happens a lot, and it's not very honest!
Acheteur Vérifié
purchased on 08/11/2022
Translated review
Answer from CITY-LOCKER Paris
Hello Thank you for your feedback We are very surprised by your feedback. At NO time do we impose the number of lockers rented, it is up to you to choose the address, dates and number of lockers before validating and by default the number of lockers is on 1. You must have done the search for the rental of 2 lockers and your browsing history has retained this number as I can guarantee and you can do the test on different computer, tablet or phone.
2
/5
★★☆☆☆
Way to expensive! I had to leave my bag there because they wouldn’t let me in at the Opera, and 12€ for over one hour? Excesive, they should have an hourly rate, too!
Verified Buyer
purchased on 07/11/2022
Answer from CITY-LOCKER Paris
Hello daniela, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
2
/5
★★☆☆☆
The entry code of the front door did not work. After 15 scary minutes and many times entering the code again and again the door opened.
Verified Buyer
purchased on 30/10/2022
Answer from CITY-LOCKER Paris
thank you for your message DJC We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
3
/5
★★★☆☆
It's a great idea and a great service, as you don't have to carry your luggage around with you. On the other hand, it works in situ, but you have to hang on! The buttons aren't very sensitive, and the bios are inaudible. Clearer instructions would be a big plus!
Acheteur Vérifié
purchased on 03/11/2022
Translated review
Answer from CITY-LOCKER Paris
Hello Vincent, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may encounter. In the event of a technical problem, our hotline can help you open your locker or send you a technician. To open the lockers, simply follow the instructions written just above the keypad: Use your code slowly with the # keys.
3
/5
★★★☆☆
Location was alright and the instructions were easy to follow. But 12€for not even half a day is quite a lot...
Verified Buyer
purchased on 28/10/2022
Answer from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
3
/5
★★★☆☆
I found it was very expensive (way more than the advertising said: 15€ per locker, when the ad stated "from 2€"). But we were already there with our luggage, so we paid for it. Instructions were not clear enough and we did not know how to operate. Fortunately, with other people's help we were able to figure it out. When we picked up our luggage, we had to help other people with the same problem. On the positive side, the place was fine and the lockers in very good condition.
Verified Buyer
purchased on 31/10/2022
Answer from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
3
/5
★★★☆☆
Super convenient and very central.
But the entry code didn't work.
And too bad it closes at 10pm. Another hour would be great.
Acheteur Vérifié
purchased on 28/10/2022
Translated review
2
/5
★★☆☆☆
Problems opening the door, with the locker code, they gaave us a locker with other people stuff inside, no answer on the phone line (they write SMS to solve the problem).. Averall expensive for the experience.
Verified Buyer
purchased on 24/10/2022
Answer from CITY-LOCKER Paris
Hello Paula, We are sorry that you had troubles with one of our locker. The hotline is working by SMS, that is why we solved your problem by this way. Have a good day from the City Locker's team.
3
/5
★★★☆☆
Very good location, easy to get to. The lockers don't close properly, perhaps they should be refurbished.
Acheteur Vérifié
purchased on 11/10/2022
Translated review
2
/5
★★☆☆☆
We had to call to receive the codes and to have the locker opened. And to retrieve our belongings, the code to open the locker didn't work either - we also had to send a message.
Acheteur Vérifié
purchased on 09/10/2022
Translated review
3
/5
★★★☆☆
Site was ok although old
Verified Buyer
purchased on 07/10/2022
Answer from CITY-LOCKER Paris
thank you for your feedback which allows us to evolve
3
/5
★★★☆☆
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
Verified Buyer
purchased on 01/10/2022
3
/5
★★★☆☆
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Verified Buyer
purchased on 30/09/2022
Answer from CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
2
/5
★★☆☆☆
Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.
Verified Buyer
purchased on 29/09/2022
3
/5
★★★☆☆
15€ from 8:00 to 20:00 is too expensive
Verified Buyer
purchased on 24/09/2022
Answer from CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
3
/5
★★★☆☆
The system is very good: easy, clean and fast. I don't rate with 5 because we had some problems going into tle place, It was very hard to open the main door using the numeric keyboard. Maybe it has broken.
Despite this, I'll use it again for sure because I like very much the system.
Verified Buyer
purchased on 26/09/2022
3
/5
★★★☆☆
The location is quite scary for a firsttimer in Paris, just getting off the train, there are lots of colored people standing and walking around on the way to the locker. The place seems to be little India or something. The lockers are alright, enough for our 3 small luggages
Verified Buyer
purchased on 18/09/2022
Answer from CITY-LOCKER Paris
Hello thank you for your message We are not responsible for the neighborhood life of the places where we are established. We're here to meet needs like yours when you find us. Rest assured the neighborhood is safe, we have never had any problems with our neighbors
3
/5
★★★☆☆
System worked well except the opening times are inconvenient and customer service was not very helpful.
Verified Buyer
purchased on 21/09/2022
3
/5
★★★☆☆
Good service, but it should state the size of lockers. I booked much more space than I really needed.
Verified Buyer
purchased on 10/09/2022
Answer from CITY-LOCKER Paris
Hello thank you for your message The size of the lockers is indicated on the site on the first page and on the reservation page... W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker
3
/5
★★★☆☆
Booking the locker worked smooth. The lockers itself were large enough. The locks itself that close the locker door looked simple and easy to brake down.
Verified Buyer
purchased on 15/09/2022
2
/5
★★☆☆☆
Expensive for what it is, no staff
Verified Buyer
purchased on 10/09/2022
Answer from CITY-LOCKER Paris
Hello , On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3
/5
★★★☆☆
Useful in the city and easy to access but the description was inaccurate, it said three pieces of luggages would fit, hardly fit one luggage and a bag.
Verified Buyer
purchased on 14/09/2022
3
/5
★★★☆☆
It is quite pricy, 12 euros for one day. If you are in transit and literally want to leave your suitcase for a couple of hours, you still need to pay the full daily rate.
Verified Buyer
purchased on 12/09/2022