/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Site was ok although old
Verified Buyer
purchased on 07/10/2022
Answer from
CITY-LOCKER Paris
thank you for your feedback which allows us to evolve
3/5
★★★☆☆
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
Verified Buyer
purchased on 01/10/2022
3/5
★★★☆☆
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Verified Buyer
purchased on 30/09/2022
Answer from
CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
2/5
★★☆☆☆
Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.
Verified Buyer
purchased on 29/09/2022
3/5
★★★☆☆
15€ from 8:00 to 20:00 is too expensive
Verified Buyer
purchased on 24/09/2022
Answer from
CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
3/5
★★★☆☆
The system is very good: easy, clean and fast. I don't rate with 5 because we had some problems going into tle place, It was very hard to open the main door using the numeric keyboard. Maybe it has broken.
Despite this, I'll use it again for sure because I like very much the system.
Verified Buyer
purchased on 26/09/2022
3/5
★★★☆☆
The location is quite scary for a firsttimer in Paris, just getting off the train, there are lots of colored people standing and walking around on the way to the locker. The place seems to be little India or something. The lockers are alright, enough for our 3 small luggages
Verified Buyer
purchased on 18/09/2022
Answer from
CITY-LOCKER Paris
Hello thank you for your message We are not responsible for the neighborhood life of the places where we are established. We're here to meet needs like yours when you find us. Rest assured the neighborhood is safe, we have never had any problems with our neighbors
3/5
★★★☆☆
System worked well except the opening times are inconvenient and customer service was not very helpful.
Verified Buyer
purchased on 21/09/2022
3/5
★★★☆☆
Good service, but it should state the size of lockers. I booked much more space than I really needed.
Verified Buyer
purchased on 10/09/2022
Answer from
CITY-LOCKER Paris
Hello thank you for your message The size of the lockers is indicated on the site on the first page and on the reservation page... W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker
3/5
★★★☆☆
Booking the locker worked smooth. The lockers itself were large enough. The locks itself that close the locker door looked simple and easy to brake down.
Verified Buyer
purchased on 15/09/2022
2/5
★★☆☆☆
Expensive for what it is, no staff
Verified Buyer
purchased on 10/09/2022
Answer from
CITY-LOCKER Paris
Hello , On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
Useful in the city and easy to access but the description was inaccurate, it said three pieces of luggages would fit, hardly fit one luggage and a bag.
Verified Buyer
purchased on 14/09/2022
3/5
★★★☆☆
It is quite pricy, 12 euros for one day. If you are in transit and literally want to leave your suitcase for a couple of hours, you still need to pay the full daily rate.
Verified Buyer
purchased on 12/09/2022
2/5
★★☆☆☆
One of the three lockers that I rented would shut and lock. I ended up sitting in the area so my stuff wouldn’t get stolen. I don’t think the place is checked too often. The unit that wouldn’t lock had tape on it marked evidence.
Verified Buyer
purchased on 31/08/2022
Answer from
CITY-LOCKER Paris
Hello Thank you for your message, we are sorry that you had the impression that there was a lack of security. You could have contacted our hotline open from 8 a.m. to 10 p.m. every day, we could have reassured you directly and explained how to do it, especially since you had reserved 3 lockers and only used one... Security is not a detail for us it is the most important element, this is why our lockers and premises are checked every week, a personal code for the door and for each locker is assigned to you and changes every days. You cannot enter the room without a code.
3/5
★★★☆☆
The idea is great, but too complicated to extend while you are not there and too expensive service.
Verified Buyer
purchased on 04/07/2022
3/5
★★★☆☆
The dimensions mentioned on the website were different from the size of the locker allotted. We had planned to put 3 bags in our locker, but were forced to rent out an additional locker at the last minute, after depositing out 1st bag. Had we known this, we would have gone to a different service provider, who charge per bag
Verified Buyer
purchased on 22/08/2022
Answer from
CITY-LOCKER Paris
Hello thank you for your message I want to reassure you that the dimensions indicated on our site are the dimensions of our lockers. W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker. You should make sure that your luggage(s) will fit in this locker. Depending on the size of your luggage, you can store up to 3 cabin suitcases in 1 locker.
3/5
★★★☆☆
The service is good, but the cost of 15 euros for 5 h 30 of deposit seemed high to me. Could a sliding scale be considered for a few hours rather than a few days?
Acheteur Vérifié
purchased on 24/08/2022
Translated review
3/5
★★★☆☆
Late response
Verified Buyer
purchased on 19/08/2022
3/5
★★★☆☆
Wi-Fi wasn’t work and we can’t go inside for a long time
Also was little bit garbage in it
Verified Buyer
purchased on 18/08/2022
2/5
★★☆☆☆
The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.
Verified Buyer
purchased on 16/08/2022
Answer from
CITY-LOCKER Paris
Hello Thank you for your message. Our opening hours are clearly indicated on the website but also on the shops. When placing your order, you had all the necessary information (time information, addresses and codes are specified in the order confirmation email) We remind you that our sales department, on a very exceptional basis, allowed you to recover your luggage the next day without having to pay for the additional day.
2/5
★★☆☆☆
We had to wait 20 minutes because our code wasn’t working and nobody answered the phone, although after this incident everything went fine.
Verified Buyer
purchased on 24/07/2022
Answer from
CITY-LOCKER Paris
thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions. remain attentive to your text messages
3/5
★★★☆☆
It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.
Verified Buyer
purchased on 05/08/2022
2/5
★★☆☆☆
Lockers should be in two sizes with two prices. Too expensive. Too high to put heavy bags in (for a woman). Promote WiFi. No cell reception.
Verified Buyer
purchased on 04/08/2022
Answer from
CITY-LOCKER Paris
thank you for your message Mary We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
3/5
★★★☆☆
Locker was safe due to double key protection (one at the door and one for the locker)
Price was too much (it costs 15 €) per day
Verified Buyer
purchased on 08/08/2022
2/5
★★☆☆☆
The door lock wasn't opening with the code I got on my phone, had to contact them to open the door for me. It was such a mess both when I went there to put my stuff and came back to take them. They should improve their door lock. Otherwise everything was fine.
Verified Buyer
purchased on 01/08/2022
Answer from
CITY-LOCKER Paris
Thanks for your feedback and using our service; The keypad will be changed so that dialing the code will be easier.
3/5
★★★☆☆
The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Verified Buyer
purchased on 26/07/2022
Answer from
CITY-LOCKER Paris
Thanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage 🙂 The google link you have on your booking confirmation helps you find the location.
2/5
★★☆☆☆
PROHIBITIVE price for 3 hours Hourly rental ?
Acheteur Vérifié
purchased on 29/07/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello Arnaud, On the site it says From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (from 8:00 to 22:00) depending on the date and location. A locker can hold up to 3 suitcases. For multi-day bookings, prices are on a sliding scale. Certain days benefit from special offers, down to €2/day.
3/5
★★★☆☆
We had to climb the stairs from East Station. It was very hard for us.
Verified Buyer
purchased on 22/07/2022
Answer from
CITY-LOCKER Paris
hello thank you for your message we would like to point out that the stairs are not in Citylocker, nor in front... This is the route you took to get to Citylocker and there's not much we can do about it.
3/5
★★★☆☆
Too expensive. Close to the station and big lockers.
Verified Buyer
purchased on 29/07/2022
Answer from
CITY-LOCKER Paris
Hello Emma, On the site it is written From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
Verified Buyer
purchased on 27/07/2022
Answer from
CITY-LOCKER Paris
Hello and thank you for your message We remind you that when ordering you have all the information clearly explained. The size of the lockers is clearly marked: "85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag." In addition As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.