/10
★★★★★
based on 6775 reviews published
★★★★★
based on 6775 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
One of the three lockers that I rented would shut and lock. I ended up sitting in the area so my stuff wouldn’t get stolen. I don’t think the place is checked too often. The unit that wouldn’t lock had tape on it marked evidence.
Verified Buyer
purchased on 31/08/2022
Answer from CITY-LOCKER Paris
Hello Thank you for your message, we are sorry that you had the impression that there was a lack of security. You could have contacted our hotline open from 8 a.m. to 10 p.m. every day, we could have reassured you directly and explained how to do it, especially since you had reserved 3 lockers and only used one... Security is not a detail for us it is the most important element, this is why our lockers and premises are checked every week, a personal code for the door and for each locker is assigned to you and changes every days. You cannot enter the room without a code.
3
/5
★★★☆☆
The idea is great, but too complicated to extend while you are not there and too expensive service.
Verified Buyer
purchased on 04/07/2022
3
/5
★★★☆☆
The dimensions mentioned on the website were different from the size of the locker allotted. We had planned to put 3 bags in our locker, but were forced to rent out an additional locker at the last minute, after depositing out 1st bag. Had we known this, we would have gone to a different service provider, who charge per bag
Verified Buyer
purchased on 22/08/2022
Answer from CITY-LOCKER Paris
Hello thank you for your message I want to reassure you that the dimensions indicated on our site are the dimensions of our lockers. W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker. You should make sure that your luggage(s) will fit in this locker. Depending on the size of your luggage, you can store up to 3 cabin suitcases in 1 locker.
3
/5
★★★☆☆
The service is good, but the cost of 15 euros for 5 h 30 of deposit seemed high to me. Could a sliding scale be considered for a few hours rather than a few days?
Acheteur Vérifié
purchased on 24/08/2022
Translated review
3
/5
★★★☆☆
Late response
Verified Buyer
purchased on 19/08/2022
3
/5
★★★☆☆
Wi-Fi wasn’t work and we can’t go inside for a long time
Also was little bit garbage in it
Verified Buyer
purchased on 18/08/2022
2
/5
★★☆☆☆
The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.
Verified Buyer
purchased on 16/08/2022
Answer from CITY-LOCKER Paris
Hello Thank you for your message. Our opening hours are clearly indicated on the website but also on the shops. When placing your order, you had all the necessary information (time information, addresses and codes are specified in the order confirmation email) We remind you that our sales department, on a very exceptional basis, allowed you to recover your luggage the next day without having to pay for the additional day.
2
/5
★★☆☆☆
We had to wait 20 minutes because our code wasn’t working and nobody answered the phone, although after this incident everything went fine.
Verified Buyer
purchased on 24/07/2022
Answer from CITY-LOCKER Paris
thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions. remain attentive to your text messages
3
/5
★★★☆☆
It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.
Verified Buyer
purchased on 05/08/2022
2
/5
★★☆☆☆
Lockers should be in two sizes with two prices. Too expensive. Too high to put heavy bags in (for a woman). Promote WiFi. No cell reception.
Verified Buyer
purchased on 04/08/2022
Answer from CITY-LOCKER Paris
thank you for your message Mary We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
3
/5
★★★☆☆
Locker was safe due to double key protection (one at the door and one for the locker)
Price was too much (it costs 15 €) per day
Verified Buyer
purchased on 08/08/2022
2
/5
★★☆☆☆
The door lock wasn't opening with the code I got on my phone, had to contact them to open the door for me. It was such a mess both when I went there to put my stuff and came back to take them. They should improve their door lock. Otherwise everything was fine.
Verified Buyer
purchased on 01/08/2022
Answer from CITY-LOCKER Paris
Thanks for your feedback and using our service; The keypad will be changed so that dialing the code will be easier.
3
/5
★★★☆☆
The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Verified Buyer
purchased on 26/07/2022
Answer from CITY-LOCKER Paris
Thanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage 🙂 The google link you have on your booking confirmation helps you find the location.
2
/5
★★☆☆☆
PROHIBITIVE price for 3 hours Hourly rental ?
Acheteur Vérifié
purchased on 29/07/2022
Translated review
Answer from CITY-LOCKER Paris
Hello Arnaud, On the site it says From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (from 8:00 to 22:00) depending on the date and location. A locker can hold up to 3 suitcases. For multi-day bookings, prices are on a sliding scale. Certain days benefit from special offers, down to €2/day.
3
/5
★★★☆☆
We had to climb the stairs from East Station. It was very hard for us.
Verified Buyer
purchased on 22/07/2022
Answer from CITY-LOCKER Paris
hello thank you for your message we would like to point out that the stairs are not in Citylocker, nor in front... This is the route you took to get to Citylocker and there's not much we can do about it.
3
/5
★★★☆☆
Too expensive. Close to the station and big lockers.
Verified Buyer
purchased on 29/07/2022
Answer from CITY-LOCKER Paris
Hello Emma, On the site it is written From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3
/5
★★★☆☆
Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
Verified Buyer
purchased on 27/07/2022
Answer from CITY-LOCKER Paris
Hello and thank you for your message We remind you that when ordering you have all the information clearly explained. The size of the lockers is clearly marked: "85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag." In addition As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
3
/5
★★★☆☆
Door code didn't work, luckily someone was able to let us in.
Verified Buyer
purchased on 25/07/2022
Answer from CITY-LOCKER Paris
hello and thank you for your message the door worked very well, more than another customer was able to enter. just do the right code slowly 😉 the main thing was that you could easily revuper your luggage
2
/5
★★☆☆☆
We just wanted to leave one suitcase for 2 hours and we had to pay for the whole day... 🙁 15 euros..... As there was no one to talk to on the phone or in the place...
Won't do it this way again
Verified Buyer
purchased on 24/07/2022
Answer from CITY-LOCKER Paris
Hello Thank you for your message, from the beginning it is listed the price for the rental of a locker and it is specified that it is the price per day. You validated your order yourself without anyone forcing you. our customer service is available from 8 a.m. to 10 p.m. every day. You receive an automatic sms as soon as you call us, just answer it
3
/5
★★★☆☆
Service in line with expectations, but the absence of progressive rates according to duration is the main reason for dissatisfaction.
Acheteur Vérifié
purchased on 13/07/2022
Translated review
3
/5
★★★☆☆
Simple solution to luggage storage. Getting lockers to open was tricky and took repeated attempts on each both when storing and retrieving. One locker never would open
Verified Buyer
purchased on 07/07/2022
Answer from CITY-LOCKER Paris
thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
3
/5
★★★☆☆
The quality of the lockers is very low. They are not safe at all. The door of one of the lockers had been broken in order to take the contents out. Since the doors are made of some sort of plywood it was not difficult to break it.
Acheteur Vérifié
purchased on 26/06/2022
Translated review
Answer from CITY-LOCKER Paris
Hello First of all thank you for your message. No need to write a Hollywood scenario about the missing locker door, we assure you there was no intrusion and break-in but simply a door that is being repaired because a customer broke the lock with his suitcase... We assure you the lockers are very solid with 9 years of existence, there have never been any thefts. we remind you that all our premises are under alarm and video surveillance 24/24
3
/5
★★★☆☆
Locker are not big enough, a bit surprising that a service like that close at 22h00
Verified Buyer
purchased on 29/06/2022
Answer from CITY-LOCKER Paris
Hello Benjamin, The locker size can feet up to 3 lugagges depending on you our the lugagges and close at 10PM for security reasons. You can find all those information on our website. Thanks for using our service
2
/5
★★☆☆☆
I had no problems making the reservation, but when I needed they to help me bc my locker had problems, the guy who attended the call was really really rude and had me waiting around half hour for a code.
Verified Buyer
purchased on 28/06/2022
Answer from CITY-LOCKER Paris
Hello thank you for your message. We would like to clarify: you contacted the hotline because you could not enter your code to open your locker, it did not last 30 min as you indicate but much less because you stayed 3 min in the room. so our customer service helped you quickly as a reminder, our hotline is available from 8 a.m. to 10 p.m. 7 days a week
3
/5
★★★☆☆
Not bad. Keypad is a bit temperamental - had to try unlock codes a few times
Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers
Verified Buyer
purchased on 30/06/2022
Answer from CITY-LOCKER Paris
Hello thank you for your message Here are the elements concerning the size of the locker as it appears on the site and which allows you to know what you can put in the locker. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
2
/5
★★☆☆☆
Ordering was very easy and straight forward.
Location is quite rocked down and needs renovation.
No warning of stairs from gare de l‘est which is highly annoying
Verified Buyer
purchased on 02/07/2022
Answer from CITY-LOCKER Paris
Thank you for your message. we would like to reassure the customers who will read your message, the room is on the ground floor in the street, there are no stairs to access the room and the lockers. The photos of the location are available to everyone and prove it.
2
/5
★★☆☆☆
The wifi doesn't work which is important as an international traveler. The lockers are expensive and smaller than described
Verified Buyer
purchased on 29/06/2022
3
/5
★★★☆☆
Very practical, only hitch: it's not clear whether you have to check out when you take your things out of the locker or whether the reservation runs out automatically at the end of the day. Perhaps there should be a check-out process?
Acheteur Vérifié
purchased on 23/06/2022
Translated review
3
/5
★★★☆☆
The codes only work one time out of three, I thought I'd never have access to my locker, the price is really high for what it is and the locker codes aren't very secure, apart from that, everything remains functional so usable.
Acheteur Vérifié
purchased on 22/06/2022
Translated review
2
/5
★★☆☆☆
Over priced, you need a short term reasonably priced option. I would not use again.
Verified Buyer
purchased on 19/06/2022
Answer from CITY-LOCKER Paris
Hello , On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.