/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Door code didn't work, luckily someone was able to let us in.
Verified Buyer
purchased on 25/07/2022
Answer from
CITY-LOCKER Paris
hello and thank you for your message the door worked very well, more than another customer was able to enter. just do the right code slowly 😉 the main thing was that you could easily revuper your luggage
2/5
★★☆☆☆
We just wanted to leave one suitcase for 2 hours and we had to pay for the whole day... 🙁 15 euros..... As there was no one to talk to on the phone or in the place...
Won't do it this way again
Verified Buyer
purchased on 24/07/2022
Answer from
CITY-LOCKER Paris
Hello Thank you for your message, from the beginning it is listed the price for the rental of a locker and it is specified that it is the price per day. You validated your order yourself without anyone forcing you. our customer service is available from 8 a.m. to 10 p.m. every day. You receive an automatic sms as soon as you call us, just answer it
3/5
★★★☆☆
Service in line with expectations, but the absence of progressive rates according to duration is the main reason for dissatisfaction.
Acheteur Vérifié
purchased on 13/07/2022
Translated review
3/5
★★★☆☆
Simple solution to luggage storage. Getting lockers to open was tricky and took repeated attempts on each both when storing and retrieving. One locker never would open
Verified Buyer
purchased on 07/07/2022
Answer from
CITY-LOCKER Paris
thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
3/5
★★★☆☆
The quality of the lockers is very low. They are not safe at all. The door of one of the lockers had been broken in order to take the contents out. Since the doors are made of some sort of plywood it was not difficult to break it.
Acheteur Vérifié
purchased on 26/06/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello First of all thank you for your message. No need to write a Hollywood scenario about the missing locker door, we assure you there was no intrusion and break-in but simply a door that is being repaired because a customer broke the lock with his suitcase... We assure you the lockers are very solid with 9 years of existence, there have never been any thefts. we remind you that all our premises are under alarm and video surveillance 24/24
3/5
★★★☆☆
Locker are not big enough, a bit surprising that a service like that close at 22h00
Verified Buyer
purchased on 29/06/2022
Answer from
CITY-LOCKER Paris
Hello Benjamin, The locker size can feet up to 3 lugagges depending on you our the lugagges and close at 10PM for security reasons. You can find all those information on our website. Thanks for using our service
2/5
★★☆☆☆
I had no problems making the reservation, but when I needed they to help me bc my locker had problems, the guy who attended the call was really really rude and had me waiting around half hour for a code.
Verified Buyer
purchased on 28/06/2022
Answer from
CITY-LOCKER Paris
Hello thank you for your message. We would like to clarify: you contacted the hotline because you could not enter your code to open your locker, it did not last 30 min as you indicate but much less because you stayed 3 min in the room. so our customer service helped you quickly as a reminder, our hotline is available from 8 a.m. to 10 p.m. 7 days a week
3/5
★★★☆☆
Not bad. Keypad is a bit temperamental - had to try unlock codes a few times
Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers
Verified Buyer
purchased on 30/06/2022
Answer from
CITY-LOCKER Paris
Hello thank you for your message Here are the elements concerning the size of the locker as it appears on the site and which allows you to know what you can put in the locker. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
2/5
★★☆☆☆
Ordering was very easy and straight forward.
Location is quite rocked down and needs renovation.
No warning of stairs from gare de l‘est which is highly annoying
Verified Buyer
purchased on 02/07/2022
Answer from
CITY-LOCKER Paris
Thank you for your message. we would like to reassure the customers who will read your message, the room is on the ground floor in the street, there are no stairs to access the room and the lockers. The photos of the location are available to everyone and prove it.
2/5
★★☆☆☆
The wifi doesn't work which is important as an international traveler. The lockers are expensive and smaller than described
Verified Buyer
purchased on 29/06/2022
3/5
★★★☆☆
Very practical, only hitch: it's not clear whether you have to check out when you take your things out of the locker or whether the reservation runs out automatically at the end of the day. Perhaps there should be a check-out process?
Acheteur Vérifié
purchased on 23/06/2022
Translated review
3/5
★★★☆☆
The codes only work one time out of three, I thought I'd never have access to my locker, the price is really high for what it is and the locker codes aren't very secure, apart from that, everything remains functional so usable.
Acheteur Vérifié
purchased on 22/06/2022
Translated review
2/5
★★☆☆☆
Over priced, you need a short term reasonably priced option. I would not use again.
Verified Buyer
purchased on 19/06/2022
Answer from
CITY-LOCKER Paris
Hello , On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
All went fine but that it closes at 10 pm is strange, and not really normal, we had to rush to make it in time to our luggage. Also, a deposit at the train station is much cheaper (about 3 times, with choice of locker size), and seems safer and more conveninet (with no time limit and a person present).
Verified Buyer
purchased on 17/06/2022
3/5
★★★☆☆
It said 2 euro/bag/day. I drove all the way there to discover it was 10 euro/bag/day
Verified Buyer
purchased on 16/06/2022
3/5
★★★☆☆
I found it overpriced.
Verified Buyer
purchased on 07/06/2022
Answer from
CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
Good
Verified Buyer
purchased on 04/06/2022
3/5
★★★☆☆
Service very good but technology lets you down
Acheteur Vérifié
purchased on 09/06/2022
Translated review
3/5
★★★☆☆
In the end, it's not 2euros but 15 euros. So once you get there with your suitcase, there's no turning back.
The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.
Acheteur Vérifié
purchased on 01/06/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
2/5
★★☆☆☆
Once order, it can't cancel or change the order date or locker position. It's not conveniant for our trip.
Verified Buyer
purchased on 07/06/2022
3/5
★★★☆☆
Fine, but it's expensive all the same (€15 a day, even though it was marked €2 at the start on the website). What's more, they make it look like it's open 24 hours a day, but it closes at 10 pm. And the codes take a long time to type in to access the lockers, not to mention being impractical. It took me 10 minutes to open my locker because I apparently typed in the code wrong, and there's no clear way of knowing whether I've made a mistake, when to start typing in my code again, and so on. In short, I have mixed feelings.
Acheteur Vérifié
purchased on 03/06/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. Certain days benefit from special offers, down to €2/day. Codes are entered using the full code sent, and slowly so as not to forget any digits.
3/5
★★★☆☆
Standard rack size at a prohibitive price
Acheteur Vérifié
purchased on 28/05/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
3/5
★★★☆☆
The keypad is jammed so typing in the code is not easy. Also, everywhere they advertise "From €2" but it's minimum €15 for a day, so that's false advertising which is not right.
But good service if you're desperate 🙂
Verified Buyer
purchased on 26/05/2022
Answer from
CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
Very very very pricy
Verified Buyer
purchased on 23/05/2022
Answer from
CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
Everything went fine, but the prices should be different according to the time you need to keep the suitcases. You pay the same if you use the locker the entire day or half a day or even one hour and it doesn't make sense. Also, the day you pay shouldn't end at 10pm, it also doesn't make sense since it's an automatic place and you pay an entire day of locker.
Acheteur Vérifié
purchased on 27/05/2022
Translated review
3/5
★★★☆☆
The front door opened only after contacting the customer service. But they helped immediately.
Verified Buyer
purchased on 22/05/2022
3/5
★★★☆☆
Wij ontvingen tweemaal dezelfde code
Verified Buyer
purchased on 21/05/2022
Answer from
CITY-LOCKER Paris
Hallo en bedankt voor je bericht. als je er beter uitziet heb je een code voor de deur gekregen en een code voor het kluisje... 2 verschillende codes die elke dag veranderen... we begrijpen je vraag en je briefje niet...
2/5
★★☆☆☆
Thank you for asking about my experience. Overall, they are rather negative. When we entered the room, other users were already desperately trying to open their lockers. Our Locker also did not open after several attempts. The keypad does not allow for a reset or input correction. Only after I entered the code in the entrance door again did the Locker open. Apparently, the system cannot process several customers at the same time. The input device at the front door does not always react correctly and is much too old. No one could be reached personally at the hotline number. The price should at least be chosen gradually depending on the rental period. Overall, I would think twice before using this service again.
Verified Buyer
purchased on 20/05/2022
2/5
★★☆☆☆
I had problems with opening my locker so I tried to contact the service multiple times within the opening hours. I called as well as wrote an email but did not get any answer. Fortunately, I managed to handle the situation on my own, but for 12 euros that I paid I should have received the help I needed immediately.
Verified Buyer
purchased on 20/05/2022
2/5
★★☆☆☆
Suggests it is present at Chatelet les Halles, in fact it is 10 minutes aeay from it.
Verified Buyer
purchased on 20/05/2022