/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Lockers were great but the codepanel on the frontdoor was old and from times to times the door didn't open even when the code was right
Verified Buyer
purchased on 20/05/2022
3/5
★★★☆☆
Very easy to book. Very small room with no air. Difficult to operate the code to open both the access door and the locker for depositing suitcases.
Acheteur Vérifié
purchased on 14/05/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for your review We do not have rooms we are a luggage storage. All our lockers are the size indicated when you ordered, i.e. W 48 cm x H 61 cm x D 85 cm. This size fits most large suitcases and can hold up to 3 pieces of cabin luggage.
3/5
★★★☆☆
I wish they were open for longer and not just till 10 PM. We had to run to make it on time.
Verified Buyer
purchased on 06/05/2022
3/5
★★★☆☆
Dear
Acheteur Vérifié
purchased on 08/05/2022
Translated review
3/5
★★★☆☆
Too expensive
Verified Buyer
purchased on 07/05/2022
Answer from
CITY-LOCKER Paris
Thank you for your message. The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
3/5
★★★☆☆
Good
Verified Buyer
purchased on 21/04/2022
3/5
★★★☆☆
Since the queue for lockers at Gare du Nord was insanly long, we were happy, we found the offer from city locker. Everything worked out fine, but it wasn't exactly cheap (€15; whe only used one locker for about 5 hours).
Verified Buyer
purchased on 17/04/2022
Answer from
CITY-LOCKER Paris
Hello, The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) the size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
2/5
★★☆☆☆
Very expensive. I couldn't select by hours but per day
Verified Buyer
purchased on 17/04/2022
Answer from
CITY-LOCKER Paris
Hello, The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) the size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
2/5
★★☆☆☆
A smaller locker opened than was promised. Only on bag entered not two or three like promised on that locker.
Verified Buyer
purchased on 24/04/2022
Answer from
CITY-LOCKER Paris
Hello the size of the lockers is indicated when ordering The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. All our lockers are the same size.
3/5
★★★☆☆
The lock works poorly and needs to be repaired as it is very difficult to unlock
Verified Buyer
purchased on 21/04/2022
Answer from
CITY-LOCKER Paris
Hello and thank you for your message. It says you have to enter your code slowly to open your lockers. I assure you all the locks are working properly We also remind you that a hotline is at your disposal every day from 8 a.m. to 10 p.m.
3/5
★★★☆☆
User friendly.
Verified Buyer
purchased on 11/04/2022
3/5
★★★☆☆
The front door was broken.
Verified Buyer
purchased on 14/04/2022
Answer from
CITY-LOCKER Paris
Hello and thank you for your message. Rest assured the door is only open during business hours, the site is under video surveillance. The door will be spotted today by our technical team who were waiting for the part to be repaired.
2/5
★★☆☆☆
Very easy, yet extremely expensive for a couple of hours.
Verified Buyer
purchased on 10/04/2022
Answer from
CITY-LOCKER Paris
Hello, our hotline answers you systematically by voice or by sms. Thank you for looking at your texts and replying to them 😉
2/5
★★☆☆☆
They have an hotline, where no one answer when needed.
Verified Buyer
purchased on 13/04/2022
Answer from
CITY-LOCKER Paris
Hello and thank you for your message. our hotline is available from 8 a.m. to 10 p.m. every day. in case people are online we send you a text to ask you how to help you. you just have to answer it to get your answer 😉
3/5
★★★☆☆
Too expensive
Verified Buyer
purchased on 12/04/2022
2/5
★★☆☆☆
I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned
Verified Buyer
purchased on 07/04/2022
2/5
★★☆☆☆
DO NOT book in advance, wait until the last minute. This service is designed for travelers, BUT it is not possible to change or modify any booking made... While trips change due to unforeseen events, delays, etc. Our site should clearly state that all bookings are definitive, and not just by looking in the terms and conditions. Even their FAQ doesn't make this clear.
Acheteur Vérifié
purchased on 07/04/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for your feedback. We advise you to make a reservation to make sure you have enough space as the lockers are often full. We are sorry that your trip had to be cancelled. Have you contacted our customer service? Your trip is scheduled for 1 week from now. Our customer service is available every day from 8am to 10pm to answer your questions.
3/5
★★★☆☆
I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.
Acheteur Vérifié
purchased on 02/04/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for your feedback. You contacted us to let us know that you had cancelled your trip for a COVID reason, and we told you that the service was normally non-refundable, but that in view of your situation we would give you a credit note. I think it's fair to say that we were accommodating.
3/5
★★★☆☆
Not very secure.
Acheteur Vérifié
purchased on 31/03/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for your feedback. We would like to reassure you that the system is completely secure. You can only enter the premises if you have a reservation. Codes are personal and change every day. No one can have the same code. What's more, all our sites are under alarm and video surveillance. Security is very important to us.
2/5
★★☆☆☆
Problems getting the lockers open
Acheteur Vérifié
purchased on 25/03/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers
3/5
★★★☆☆
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... 🙂 All in all, thanks for the service, but also be open to new ideas how to improve it!
Verified Buyer
purchased on 27/03/2022
Answer from
CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
3/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 24/02/2022
Translated review
2/5
★★☆☆☆
Expensive
Verified Buyer
purchased on 17/03/2022
Answer from
CITY-LOCKER Paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
3/5
★★★☆☆
It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.
Verified Buyer
purchased on 09/03/2022
3/5
★★★☆☆
The service itself with the code for the door and the locker and everything was good. The neighbourhood that the building was in hoeverre, felt very unsafe.
Verified Buyer
purchased on 10/10/2021
3/5
★★★☆☆
Too expensive
Verified Buyer
purchased on 22/08/2021
2/5
★★☆☆☆
Awkward to find. Hard to use code on front door and locker. not as convenient to le chatelet Station as it is advertised to be.
Verified Buyer
purchased on 19/11/2021
3/5
★★★☆☆
My rating would have been higher if they had had bigger room for leaving my 2 very big luggage
Verified Buyer
purchased on 23/12/2021
Answer from
CITY-LOCKER Paris
Hello, all our lockers have the same size, the dimensions are indicated on the website when you make your reservation. The size is: Feet: 1.57 x 2 x 2.79 Inches : 18 x 24 x 33.46 Centimers : 48 x 61 x 85
3/5
★★★☆☆
The keyboard is malfunctioning...
Acheteur Vérifié
purchased on 27/12/2021
Translated review
3/5
★★★☆☆
The place was dirty
Verified Buyer
purchased on 26/02/2022
Answer from
CITY-LOCKER Paris
Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.