/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Correct
Acheteur Vérifié
purchased on 02/12/2021
Translated review
2/5
★★☆☆☆
Unable to cancel our reservation due to a last minute problem, we lost 12 €.
Acheteur Vérifié
purchased on 14/02/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello, We are sorry for you but as indicated in the general terms and conditions of sale that you validated when you placed your order, the reservation cannot be cancelled.
3/5
★★★☆☆
It's a very good idea and I would use again, there was enough space for 2 small suitcases and it was clean. But I was surprised to see that the front door which needed a code to enter was actually already open. It was broken and wouldn't close behind us either. So anyone can just walk in to the area where these lockers are. The lockers themselves are secure, are used by lots of people and there are also security cameras so felt OK to leave stuff there anyway.
Verified Buyer
purchased on 29/11/2021
3/5
★★★☆☆
Pratique mais pas très bien entretenu
Verified Buyer
purchased on 27/10/2021
Answer from
CITY-LOCKER Paris
Nos casiers, ainsi que les locaux sont nettoyés et désinfectés plusieurs fois par semaine par nos agents d’entretien.
2/5
★★☆☆☆
Locker size is small, has small pieces that prevent correct fitting for two standard baggage pieces. The price is high for the space you get.
Verified Buyer
purchased on 24/01/2022
Answer from
CITY-LOCKER Paris
The size of locker is: Feet: 1.57 x 2 x 2.79 Inches : 18 x 24 x 33.46 Centimers : 48 x 61 x 85 This size is suitable for most suitcases. You can put 3 cabin suitcases
3/5
★★★☆☆
Al regresar para recoger la maleta del locker el sistema no funcionaba, ninguno de los lockers abria por lo que tuvimos que llamar a la asistente del espacio y no pudo solucionar el inconveniente hasta que uno de los cliente pudo ver que habian desenchufado el sistema de la electiricidad. Deben cuidar mucho el sistema electrico ya que hubo personas que se tuvieron que ir sin su maleta , inclusive varios perdieron el vuelo
Verified Buyer
purchased on 20/11/2021
Answer from
CITY-LOCKER Paris
Gracias por su devolución, olvidó especificar que enviamos un técnico en el lugar que resolvió el problema. El técnico llegó al sitio menos de 15 minutos después de su llamada.
2/5
★★☆☆☆
Spaces too small, and the lockers are a 7-8 minute walk from Les Halles, even though the presentation suggests they are in Les Halles station. Impractical.
Acheteur Vérifié
purchased on 06/01/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello, Thank you for your message. When you place your order on our website, the size of the lockers is clearly indicated. The address of the locker is clearly indicated and a map can also be found on the page where you chose the address of your depot.
2/5
★★☆☆☆
The cost of storing two suitcases was 24 euros. We needed the storage only for one hour, so the price was totally unexpected. The information on the web page is absolutely misleading ("From 2€/ locker; Cheapest price per baggage in Paris!"). Two points only because our luggage was safe for the single hour we needed to store it. Disappointed.
Verified Buyer
purchased on 02/03/2022
Answer from
CITY-LOCKER Paris
Hello the price is well indicated on our site when you book. Our rates are decreasing and can reach 2€. In a locker you can put 3 cabin suitcases
2/5
★★☆☆☆
The door you need to enter has a very used keyboard and we (and other guests) had huge problems to get in. Nerveracking. Not for the money we had to pay for it
Verified Buyer
purchased on 18/09/2021
3/5
★★★☆☆
Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.
Verified Buyer
purchased on 26/11/2021
3/5
★★★☆☆
Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day
Verified Buyer
purchased on 06/02/2022
3/5
★★★☆☆
The code didn't work so we had to call and wait
Verified Buyer
purchased on 09/02/2022
3/5
★★★☆☆
It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.
Verified Buyer
purchased on 07/02/2022
2/5
★★☆☆☆
Problems with the codes
Verified Buyer
purchased on 16/10/2021
3/5
★★★☆☆
The individual code for each locker is the locker number, which isn't very secure. So anyone who knows this trick can reserve a locker and go and open the others.
Acheteur Vérifié
purchased on 29/12/2021
Translated review
Answer from
CITY-LOCKER Paris
Hello, I would like to reassure you that the service is 100% secure. The codes are unique per locker and per day. We change all the codes every day. It is therefore impossible to open another locker.
2/5
★★☆☆☆
We made the mistake of booking two places and contacted the agency right away but they didn't agree to give us a refund...
Acheteur Vérifié
purchased on 01/11/2021
Translated review
Answer from
CITY-LOCKER Paris
Hello, Our website does indicate the sizes of the lockers and when validating your order you also validate the general conditions of sale which indicate that in your case the refund is not possible. Thank you for your understanding.
3/5
★★★☆☆
The people before us couldn't open the door, and without their help my locker would never have opened.
Acheteur Vérifié
purchased on 25/02/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello, thank you for your message, a telephone hotline is available from 8am to 10pm every day. Please do not hesitate to contact us if you encounter this type of problem.
2/5
★★☆☆☆
I could not go to the locker because it is far from the Eiffel Tower and therefore can not give you my opinion except that they responded unfavorably to my request for refund.
Acheteur Vérifié
purchased on 01/03/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello, Thank you for your message. I would like to remind you that you contacted us via our hotline and by e-mail to inform us that you no longer had time to drop off your suitcases in the locker you had reserved. We are located at 29 rue de l'exposition 75007 Paris, a 5-minute walk from the Champs de Mars and the Eiffel Tower. In your case, we are unable to issue a refund as explained above. Thank you for your understanding.
3/5
★★★☆☆
The price advertised was 2 Euros, the price we paid was 12... misleading info. Then, we couldn't unlock the lockers very easily. Luckily we are engineers and worked it out!
Verified Buyer
purchased on 22/02/2022