/10
★★★★★
based on 6775 reviews published
★★★★★
based on 6775 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
They have an hotline, where no one answer when needed.
Verified Buyer
purchased on 13/04/2022
Answer from CITY-LOCKER Paris
Hello and thank you for your message. our hotline is available from 8 a.m. to 10 p.m. every day. in case people are online we send you a text to ask you how to help you. you just have to answer it to get your answer 😉
3
/5
★★★☆☆
Too expensive
Verified Buyer
purchased on 12/04/2022
2
/5
★★☆☆☆
I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned
Verified Buyer
purchased on 07/04/2022
2
/5
★★☆☆☆
DO NOT book in advance, wait until the last minute. This service is designed for travelers, BUT it is not possible to change or modify any booking made... While trips change due to unforeseen events, delays, etc. Our site should clearly state that all bookings are definitive, and not just by looking in the terms and conditions. Even their FAQ doesn't make this clear.
Acheteur Vérifié
purchased on 07/04/2022
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for your feedback. We advise you to make a reservation to make sure you have enough space as the lockers are often full. We are sorry that your trip had to be cancelled. Have you contacted our customer service? Your trip is scheduled for 1 week from now. Our customer service is available every day from 8am to 10pm to answer your questions.
3
/5
★★★☆☆
I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.
Acheteur Vérifié
purchased on 02/04/2022
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for your feedback. You contacted us to let us know that you had cancelled your trip for a COVID reason, and we told you that the service was normally non-refundable, but that in view of your situation we would give you a credit note. I think it's fair to say that we were accommodating.
3
/5
★★★☆☆
Not very secure.
Acheteur Vérifié
purchased on 31/03/2022
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for your feedback. We would like to reassure you that the system is completely secure. You can only enter the premises if you have a reservation. Codes are personal and change every day. No one can have the same code. What's more, all our sites are under alarm and video surveillance. Security is very important to us.
2
/5
★★☆☆☆
Problems getting the lockers open
Acheteur Vérifié
purchased on 25/03/2022
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers
3
/5
★★★☆☆
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... 🙂 All in all, thanks for the service, but also be open to new ideas how to improve it!
Verified Buyer
purchased on 27/03/2022
Answer from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
3
/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 24/02/2022
Translated review
2
/5
★★☆☆☆
Expensive
Verified Buyer
purchased on 17/03/2022
Answer from CITY-LOCKER Paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
3
/5
★★★☆☆
It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.
Verified Buyer
purchased on 09/03/2022
3
/5
★★★☆☆
The service itself with the code for the door and the locker and everything was good. The neighbourhood that the building was in hoeverre, felt very unsafe.
Verified Buyer
purchased on 10/10/2021
3
/5
★★★☆☆
Too expensive
Verified Buyer
purchased on 22/08/2021
2
/5
★★☆☆☆
Awkward to find. Hard to use code on front door and locker. not as convenient to le chatelet Station as it is advertised to be.
Verified Buyer
purchased on 19/11/2021
3
/5
★★★☆☆
My rating would have been higher if they had had bigger room for leaving my 2 very big luggage
Verified Buyer
purchased on 23/12/2021
Answer from CITY-LOCKER Paris
Hello, all our lockers have the same size, the dimensions are indicated on the website when you make your reservation. The size is: Feet: 1.57 x 2 x 2.79 Inches : 18 x 24 x 33.46 Centimers : 48 x 61 x 85
3
/5
★★★☆☆
The keyboard is malfunctioning...
Acheteur Vérifié
purchased on 27/12/2021
Translated review
3
/5
★★★☆☆
The place was dirty
Verified Buyer
purchased on 26/02/2022
Answer from CITY-LOCKER Paris
Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.
3
/5
★★★☆☆
Correct
Acheteur Vérifié
purchased on 02/12/2021
Translated review
2
/5
★★☆☆☆
Unable to cancel our reservation due to a last minute problem, we lost 12 €.
Acheteur Vérifié
purchased on 14/02/2022
Translated review
Answer from CITY-LOCKER Paris
Hello, We are sorry for you but as indicated in the general terms and conditions of sale that you validated when you placed your order, the reservation cannot be cancelled.
3
/5
★★★☆☆
It's a very good idea and I would use again, there was enough space for 2 small suitcases and it was clean. But I was surprised to see that the front door which needed a code to enter was actually already open. It was broken and wouldn't close behind us either. So anyone can just walk in to the area where these lockers are. The lockers themselves are secure, are used by lots of people and there are also security cameras so felt OK to leave stuff there anyway.
Verified Buyer
purchased on 29/11/2021
3
/5
★★★☆☆
Pratique mais pas très bien entretenu
Verified Buyer
purchased on 27/10/2021
Answer from CITY-LOCKER Paris
Nos casiers, ainsi que les locaux sont nettoyés et désinfectés plusieurs fois par semaine par nos agents d’entretien.
2
/5
★★☆☆☆
Locker size is small, has small pieces that prevent correct fitting for two standard baggage pieces. The price is high for the space you get.
Verified Buyer
purchased on 24/01/2022
Answer from CITY-LOCKER Paris
The size of locker is: Feet: 1.57 x 2 x 2.79 Inches : 18 x 24 x 33.46 Centimers : 48 x 61 x 85 This size is suitable for most suitcases. You can put 3 cabin suitcases
3
/5
★★★☆☆
Al regresar para recoger la maleta del locker el sistema no funcionaba, ninguno de los lockers abria por lo que tuvimos que llamar a la asistente del espacio y no pudo solucionar el inconveniente hasta que uno de los cliente pudo ver que habian desenchufado el sistema de la electiricidad. Deben cuidar mucho el sistema electrico ya que hubo personas que se tuvieron que ir sin su maleta , inclusive varios perdieron el vuelo
Verified Buyer
purchased on 20/11/2021
Answer from CITY-LOCKER Paris
Gracias por su devolución, olvidó especificar que enviamos un técnico en el lugar que resolvió el problema. El técnico llegó al sitio menos de 15 minutos después de su llamada.
2
/5
★★☆☆☆
Spaces too small, and the lockers are a 7-8 minute walk from Les Halles, even though the presentation suggests they are in Les Halles station. Impractical.
Acheteur Vérifié
purchased on 06/01/2022
Translated review
Answer from CITY-LOCKER Paris
Hello, Thank you for your message. When you place your order on our website, the size of the lockers is clearly indicated. The address of the locker is clearly indicated and a map can also be found on the page where you chose the address of your depot.
2
/5
★★☆☆☆
The cost of storing two suitcases was 24 euros. We needed the storage only for one hour, so the price was totally unexpected. The information on the web page is absolutely misleading ("From 2€/ locker; Cheapest price per baggage in Paris!"). Two points only because our luggage was safe for the single hour we needed to store it. Disappointed.
Verified Buyer
purchased on 02/03/2022
Answer from CITY-LOCKER Paris
Hello the price is well indicated on our site when you book. Our rates are decreasing and can reach 2€. In a locker you can put 3 cabin suitcases
2
/5
★★☆☆☆
The door you need to enter has a very used keyboard and we (and other guests) had huge problems to get in. Nerveracking. Not for the money we had to pay for it
Verified Buyer
purchased on 18/09/2021
3
/5
★★★☆☆
Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad.
However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did.
Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.
Verified Buyer
purchased on 26/11/2021
3
/5
★★★☆☆
Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day
Verified Buyer
purchased on 06/02/2022
3
/5
★★★☆☆
The code didn't work so we had to call and wait
Verified Buyer
purchased on 09/02/2022
3
/5
★★★☆☆
It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.
Verified Buyer
purchased on 07/02/2022