/10
★★★★★
based on 6775 reviews published
★★★★★
based on 6775 reviews published
Latest customer reviews
5
/5
★★★★★
It should be specified that the reservation must be made in advance, we struggled a bit with the reservation in front of the door, this may be due to my age 😂 73 years old 😂 A very quick phone assistance was able to help us. A very good solution.
Christine B.
purchased on 14/03/2025
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5
/5
★★★★★
Top
Mariana M.
purchased on 13/03/2025
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3
/5
★★★☆☆
Very convenient access and well located. BUT when you arrive with a 20kg suitcase and have a locker up high, it's very difficult! It would be good to ask if you want a locker on the bottom or if it doesn't matter.
Sandrine R.
purchased on 12/03/2025
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Answer from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris. Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties. In case of technical problems, our hotline can help you open your locker or the door, assist you in the booking process, or send a technician in case of more serious issues. You could have contacted them to request a locker change. We would have been very happy to change your locker for you. You will also find a large number of answers to questions you may have by consulting the FAQ section of our website. The answers provided are in 6 languages. Hoping to have provided you with the necessary clarifications, we hope to see you again at one of our CITY-LOCKER storage facilities.
3
/5
★★★☆☆
It was good but it was very difficult to open the door
Alba H.
purchased on 14/03/2025
Answer from CITY-LOCKER Paris
Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté.
En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou la porte, vous assister dans le processus de réservation ou vous envoyer un technicien en cas de problèmes plus graves.
Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté.
En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou la porte, vous assister dans le processus de réservation ou vous envoyer un technicien en cas de problèmes plus graves.
1
/5
★☆☆☆☆
After the credit card was charged, confirmation email was sent with passcode section saying ERROR. Contacted emergency phone number but got auto-reply and cut off. This was Thursday afternoon, normal working hours. I was not able to use the locker at all, and still the card was charged. Extremely frustrated with the experience.no star.
Hatsue A.
purchased on 13/03/2025
Answer from CITY-LOCKER Paris
Bonjour,
sorry for the problem you have had.
When you place your booking someone else was doing in the same time and we only have 1 locker left.
The payment of the other one reach first our system and give them the locker. We have send you mail right away and make the refund int the same time.
We are of course so sorry for that but those are things that can happened.
HAvea good day
sorry for the problem you have had.
When you place your booking someone else was doing in the same time and we only have 1 locker left.
The payment of the other one reach first our system and give them the locker. We have send you mail right away and make the refund int the same time.
We are of course so sorry for that but those are things that can happened.
HAvea good day
5
/5
★★★★★
Easy and convenient. If only there were more deposits!
Thierry R.
purchased on 04/03/2025
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5
/5
★★★★★
Easy to use, the only downside is the price, only per day, lacks 1 1/2 day price.
Nathalie E.
purchased on 13/03/2025
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5
/5
★★★★★
Very practical and easy to use
Jean-paul C.
purchased on 13/03/2025
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5
/5
★★★★★
Very good service
Vitor S.
purchased on 12/03/2025
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5
/5
★★★★★
Very easy and practical to use. It was a great plus for our stay.
Nele D.
purchased on 13/03/2025
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5
/5
★★★★★
Super helpful and very easy to use
Cristina Z.
purchased on 13/03/2025
5
/5
★★★★★
Nice and easy.
Angèle R.
purchased on 12/03/2025
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5
/5
★★★★★
Found really usefull and safe
Lisa H.
purchased on 14/02/2025
5
/5
★★★★★
Worked perfectly start to finish. Great location between Gare du Nord and Gare de L'Est. Would definitely use again when I'm next in Paris.
Harriet C.
purchased on 24/02/2025
5
/5
★★★★★
Excellent service and easy to use. I recommend.
Lubova K.
purchased on 11/03/2025
5
/5
★★★★★
It was excellent 👌 and easy to find.
Angela P.
purchased on 10/03/2025
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5
/5
★★★★★
Fue súper útil! Pudimos visitar la ciudad sin llevar el equipaje encima. Es un lugar seguro en el que dejar las maletas.
Carla G.
purchased on 12/03/2025
5
/5
★★★★★
Great luggage drop off - all automated so no queues Perfect location Would definitely recommend
Pam R.
purchased on 12/03/2025
5
/5
★★★★★
Easy access, simple intruction and good security
Sila Z.
purchased on 12/03/2025
5
/5
★★★★★
Useful and well-functioning
Noemi S.
purchased on 25/02/2025
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5
/5
★★★★★
Very good!
Emma E.
purchased on 10/03/2025
5
/5
★★★★★
Super safe and spacious
Aaron H.
purchased on 10/03/2025
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5
/5
★★★★★
I recommend this all-day locker in Paris!
Paola M.
purchased on 07/03/2025
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5
/5
★★★★★
Wonderful service. The reservation was easy and fast, I received the entry codes right away. The locker is spacious and the access to the locker very easy and secure. Very happy with the service I will not hesitate to use again.
Carmen G.
purchased on 07/03/2025
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5
/5
★★★★★
All true
Afonso Celso D.
purchased on 05/03/2025
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5
/5
★★★★★
Complicated to get the official website. Lots of scams... Otherwise, very satisfied with the service. Good location, clean
Christine H.
purchased on 10/02/2025
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5
/5
★★★★★
Very convenience!
Risa O.
purchased on 11/03/2025
1
/5
★☆☆☆☆
I thought the locker was at Gare de Lyon, but in fact it is in Bastille, which is a bit further away. The information on the website is not clear and is confusing.
Helena C.
purchased on 10/03/2025
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Answer from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris and for sharing your feedback with us. We are sorry if the location of our storage did not suit you. For the one you booked, it is clearly indicated BASTILLE/GARE LYON. Furthermore, the addresses of the lockers are clearly indicated on the website just before making a reservation, along with a map that allows you to locate it in terms of duration and distance from your departure point. We wish you a pleasant day and hope to see you again soon at one of our CITY-LOCKER locations.
3
/5
★★★☆☆
The lock of the locker n.11 does not work properly, it can be opened just pulling the door of the locker.
Davide G.
purchased on 08/03/2025
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Answer from CITY-LOCKER Paris
Hello, Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have you called the hotline open from 8am to 10pm to ask for a change of locker? For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris. CITY-LOCKER’s Team.
5
/5
★★★★★
Everything worked perfectly, we could enjoy our visit of city center without taking the luggague with us, which made our day very very pleasant.
Jana R.
purchased on 15/02/2025