/10
★★★★★
based on 5930 published reviews
★★★★★
based on 5930 published reviews
Latest customer reviews
5/5
★★★★★
Uncomplicated
Verified Buyer
purchased on 16/08/2022
5/5
★★★★★
It was great, especially as there were no lockers in the St Lazare station. It was practical and easy.
Acheteur Vérifié
purchased on 22/08/2022
Translated review
5/5
★★★★★
Very nice!
Verified Buyer
purchased on 07/08/2022
5/5
★★★★★
I just used this service near Gare du Nord August 14-17, 2022. I'm from California and I chose this option as I needed to go to London and then back to Paris and didn't need to bring everything with me. I saw the reviews here and was hesitant but saw these around Paris and many people using them.
So you go online and book the time range you want and make sure to pick the correct location. You will pay for the entire day and the day is 8am to 10pm so the day you start and the day you end are counted as whole days and keep in mind their opening hours. The location is automated there is no live person there but the owner is easily accessible and responsive and they have video cameras there to monitor for any issues and for security. Once you pay online you get an email immediately with the codes. There are two codes, one to enter the facility(main front door) using a keypad outside. The second code is used to open your locker using a keypad inside. The locker will pop open. The lockers are a good size you could put several carryons in there or larger suitcases but check the dimensions online. If you close the door and need to open again just use the code again. It is secure and seems theft proof. This is a very short walk about 4-5 minutes or two blocks from the train station exit on Rue du Faubourg Saint-Denis. It is in an alley off that street very easy to find.
Now it is true that the keypad inside doesn't always work the first time. You don't need to panic and start entering the code and pressing buttons like crazy. Just take a deep breath and wait 10 seconds and enter the code again nice and slow. Don't press the keypad like you're text messaging your friends. If you hear any beeps while pressing the keys it means there's an error just wait and enter the code again.
I had interaction with the owner as my train back from London was delayed and arriving after 10pm so I wouldn't make the 10pm closing time. I was worried as I had a flight the next morning. Apparently this time restriction may be for safety reasons.The owner took care of it after using the contact form on the website. Everything worrked out fine and I would use again.
Verified Buyer
purchased on 14/08/2022
5/5
★★★★★
Great place
Verified Buyer
purchased on 21/08/2022
5/5
★★★★★
Excellent, it couldn’t be easier. Secure and clean facilities. We left a couple of big pieces of luggage for a week while we traveled Europe with backpacks. After booking online we received an email confirming the booking and a list of daily codes we could use each day for the main door and to access our luggage. That’s very convenient as it allows you to come back at any time during your booking to pick stuff from your main luggage in case you need it. Really satisfied with the service and we’ll use it again.
Verified Buyer
purchased on 07/08/2022
5/5
★★★★★
Easy to use. Secure. Straightforward instruction. Big space in locker.
Verified Buyer
purchased on 19/08/2022
5/5
★★★★★
At first we looked for another company that has lockers in the city when we arrived, but we didn´t find it, so we searched for others and City Locker appeared. We booked the lockers in front of them and we were given access right away, doing all the process through our phone right there. We used it again on the day we left and it was great again. We strongly recommend it.
Verified Buyer
purchased on 09/08/2022
4/5
★★★★☆
It was very expensive for a few hours
Acheteur Vérifié
purchased on 19/08/2022
Translated review
5/5
★★★★★
Service was smooth and intuitive to use, no issues with the codes. Being able to Drop of our luggage only 2 minutes from the train station gave us a full further day of exploring. 2 Lockers for 3 people was enough size.
Verified Buyer
purchased on 14/08/2022
5/5
★★★★★
Really easy and convenient. Left two large cabin bags and returned to them at several points in the day before retrieving at night.
Verified Buyer
purchased on 15/08/2022
4/5
★★★★☆
Overall a very good experience. I read each locker would hold 3 pieces of luggage….I didn’t see the dimensions. I would say 3 small pieces of luggage. Fortunately we were able to get 2 additional lockers at the same sight. We were in process of moving my daughter here for school so we had 4 large cases, 1 small case and 3 backpacks which we managed to fit into 4 lockers. It was great to have a place not to far from our BnB to drop our luggage in the early morning when we arrived while awaiting our 3 pm check in. It allowed us to sightsee in the interim. I would definitely recommend!
Verified Buyer
purchased on 03/08/2022
4/5
★★★★☆
Overall ok
Verified Buyer
purchased on 16/08/2022
5/5
★★★★★
Very easy to use. Instructions are clear and the location seems safe. It is a perfect option to use while sightseeing or after you checkout and before you go to the airport.
Verified Buyer
purchased on 17/08/2022
1/5
★☆☆☆☆
Didn't work
Acheteur Vérifié
purchased on 16/08/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello Pedro, Our hotline is available from 8 a.m. to 10 p.m. every day to answer your questions and help you in case of difficulty. In the event of a technical problem, our hotline can help you open your locker or send you a technician.
5/5
★★★★★
No problems at all.
Verified Buyer
purchased on 14/08/2022
2/5
★★☆☆☆
The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.
Verified Buyer
purchased on 16/08/2022
Answer from
CITY-LOCKER Paris
Hello Thank you for your message. Our opening hours are clearly indicated on the website but also on the shops. When placing your order, you had all the necessary information (time information, addresses and codes are specified in the order confirmation email) We remind you that our sales department, on a very exceptional basis, allowed you to recover your luggage the next day without having to pay for the additional day.
5/5
★★★★★
It just works. What a great idea. Two pin codes and you are all set.
Verified Buyer
purchased on 13/08/2022
5/5
★★★★★
Good idea - apart from the options at railway stations
Verified Buyer
purchased on 28/07/2022
5/5
★★★★★
Perfect, the best thing that human being created
Verified Buyer
purchased on 14/08/2022
5/5
★★★★★
An excellent solution and easy to operate. Everything worked as it should
Verified Buyer
purchased on 17/08/2022
5/5
★★★★★
I messed up and booked the wrong day. Staff were helpful and sorted it. Small niggle - all communication was by email & text. I did not spot their email response telling me it was sorted so I tried calling the provided number but no reply - which was frustrating.
Verified Buyer
purchased on 12/08/2022
5/5
★★★★★
Easy to use, the code for the locker arrived quickly.
Verified Buyer
purchased on 17/08/2022
5/5
★★★★★
It was secure, practica and easy to use! Would recommend
Verified Buyer
purchased on 14/08/2022
5/5
★★★★★
Very good. Very practical.
Acheteur Vérifié
purchased on 11/08/2022
Translated review
5/5
★★★★★
Excellent
Verified Buyer
purchased on 17/08/2022
5/5
★★★★★
All right
Verified Buyer
purchased on 14/08/2022
5/5
★★★★★
Very easy to reserve and perfect service.
Verified Buyer
purchased on 12/08/2022
5/5
★★★★★
The locker was much larger than we expected and easily held 2 carry on bags plus 3 small laptop size bags and some shopping. The entire process was easy and it was a short stroll to both stations.(we arrived at one and left from the other). Would absolutely use again
Verified Buyer
purchased on 12/08/2022
5/5
★★★★★
Excelent location and service. You get the codes for the door and lockers immediately after purchase. Everything worked very well. Very spacious lockers.
Verified Buyer
purchased on 16/08/2022