/10
★★★★★
based on 5926 published reviews
★★★★★
based on 5926 published reviews
Latest customer reviews
1/5
★☆☆☆☆
Terrible, terrible, terrible!!! I booked a locker for 1x day, and had no issues, then emailed to book for an extra day as I could not get to the address by the end of the first day. They sent me an invoice for an extra day, and I promptly paid it. They did not send me a new code to enter the building or unlock my locker. I thought nothing of this, as I assumed I could use the original code they'd sent me. I arrived 40mins before close on the second day to find the original code did not work. Another customer opened the door from the inside, letting me in and I, and 3 others with me, attempted to unlock my locker, but the code did not work. I then realised I might need a new code for a new day and checked my spam mail, I tried calling about 5 times (they do not pick up their phone), I sent them an email. I could not get in touch with them.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
Verified Buyer
purchased on 21/04/2022
Answer from
CITY-LOCKER Paris
hello thank you for your message which does not reflect the truth. Here is your real history, you reserved a locker and you wanted the extension, we then sent you the invoice for the payment and payment of the invoice, we sent you the codes by email and text. the next day you came using the wrong code but you never contacted our services for help, otherwise we would have helped you open your locker. We therefore sent you the email indicating that you did not collect your luggage and we sent you an invoice for the payment of the additional day on a commercial basis because otherwise the non-recovery procedure had to be put in place and that you will have cost 75€. You sent us 35 emails to tell us that you just didn't want to pay.... When you paid the €15 bill we immediately texted and emailed you the codes we asked if you would like them. had received and you did not reply, so we sent them to you 3 times. You only answered 30 minutes later... Our hotline is available and responds from 8 a.m. to 10 p.m. every day.
5/5
★★★★★
Useful service, recommended for tourists.
Verified Buyer
purchased on 19/04/2022
5/5
★★★★★
Practical, simple and efficient
Acheteur Vérifié
purchased on 21/04/2022
Translated review
3/5
★★★☆☆
The lock works poorly and needs to be repaired as it is very difficult to unlock
Verified Buyer
purchased on 21/04/2022
Answer from
CITY-LOCKER Paris
Hello and thank you for your message. It says you have to enter your code slowly to open your lockers. I assure you all the locks are working properly We also remind you that a hotline is at your disposal every day from 8 a.m. to 10 p.m.
1/5
★☆☆☆☆
Terrible! they advertise that it costs two euros, and they charge you 2 per locker. I bought 11 for my family, and they only delivered 8 codes. I called to complain and was mistreated by the attendant. Had to beg to get the codes, missed 3 hours of travel and spoiled my first day. DO NOT USE THIS SERVICE!
Verified Buyer
purchased on 16/04/2022
Answer from
CITY-LOCKER Paris
Hello and thank you for your message which does not reflect the truth. The email you received only included 8 codes and as soon as you called us, we checked and we assigned you the last 3 lockers and sent your codes and you refused one of the lockers... you probably haven't lost 3 hours I can give you your locker opening hours...
5/5
★★★★★
Easy to use. And very safe. However, I prefer clear instructions to be shown on window/wall, rather than looking for info in internet.
Verified Buyer
purchased on 20/04/2022
5/5
★★★★★
Very good
Acheteur Vérifié
purchased on 20/04/2022
Translated review
5/5
★★★★★
Really great service
Acheteur Vérifié
purchased on 20/04/2022
Translated review
5/5
★★★★★
Convenient and close to Metro and bus stops 🙂
Verified Buyer
purchased on 19/04/2022
5/5
★★★★★
5 star
Verified Buyer
purchased on 15/04/2022
5/5
★★★★★
The service was good.
Verified Buyer
purchased on 18/04/2022
5/5
★★★★★
Very practical, works well.
Acheteur Vérifié
purchased on 19/04/2022
Translated review
5/5
★★★★★
Easy to use.
Verified Buyer
purchased on 14/04/2022
4/5
★★★★☆
Easy and quick to access. Key for lockers is immediately send to your mobile phone but the if you have a large bag, you will probably can only fit one bag in a locker.
Verified Buyer
purchased on 13/04/2022
5/5
★★★★★
Excellent
Verified Buyer
purchased on 14/04/2022
5/5
★★★★★
Highly reliable
Acheteur Vérifié
purchased on 14/04/2022
Translated review
5/5
★★★★★
The service was perfect. After the payment the company sent us an email e voilà! Our looker was ready to use. The space was enough for 3 small suitcases!
Verified Buyer
purchased on 18/04/2022
5/5
★★★★★
Very easy to use.
Acheteur Vérifié
purchased on 18/04/2022
Translated review
5/5
★★★★★
Very good service!
Verified Buyer
purchased on 18/04/2022
5/5
★★★★★
18/20
Acheteur Vérifié
purchased on 13/04/2022
Translated review
5/5
★★★★★
It was very convenient and safe.
Verified Buyer
purchased on 17/04/2022
5/5
★★★★★
Simple. Easy to use. Recommend
Verified Buyer
purchased on 17/04/2022
5/5
★★★★★
Reservations made and codes received in just a few clicks.
Acheteur Vérifié
purchased on 10/04/2022
Translated review
5/5
★★★★★
Super convenient location and easy to use.
Verified Buyer
purchased on 17/04/2022
5/5
★★★★★
So easy and convenient. Be sure to register online in advance.
Acheteur Vérifié
purchased on 28/11/2021
Translated review
5/5
★★★★★
All went well and easily. I had to create an account and paid 15 EUR for one locker via PayPal and immediately received an SMS and email with the deposit code and locker number. The locker is sufficient to store one large luggage, one small-sized luggage, and two backpacks.
Verified Buyer
purchased on 17/04/2022
5/5
★★★★★
Simple and practical, with the option of booking online, which guarantees that you'll have a locker and won't have to go out of your way for nothing.
Acheteur Vérifié
purchased on 12/04/2022
Translated review
5/5
★★★★★
Great!
Acheteur Vérifié
purchased on 11/04/2022
Translated review
4/5
★★★★☆
Everything ok
Verified Buyer
purchased on 12/04/2022
5/5
★★★★★
Fast and easy
Acheteur Vérifié
purchased on 16/04/2022
Translated review