/10
★★★★★
based on 5924 published reviews
★★★★★
based on 5924 published reviews
Latest customer reviews
5/5
★★★★★
It's all very simple, from using the quote to using the instructions themselves.
Acheteur Vérifié
purchased on 23/03/2022
Translated review
5/5
★★★★★
Very good
Acheteur Vérifié
purchased on 24/03/2022
Translated review
1/5
★☆☆☆☆
Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against
Acheteur Vérifié
purchased on 19/03/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello Thank you for your review which in no way reflects your experience, you forgot to specify that you booked on our St Germain address and that you showed up at 15H47 at our Chatelet les Halles address, at 15H53, you contacted us to inform us that of the situation and did not give us time to make the change to your order that you had already placed an order while we send you your codes .... You're in a hurry, we understand, but give us time to check availability and make the change... Less than 5 minutes to check availability and make the change. I remind you that it was you who chose the address you wanted when you placed the order.....
5/5
★★★★★
Excellent
Acheteur Vérifié
purchased on 22/03/2022
Translated review
5/5
★★★★★
No complaints. The service matches the offer.
Acheteur Vérifié
purchased on 23/03/2022
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5/5
★★★★★
Easy to use.. very good!
Verified Buyer
purchased on 23/03/2022
5/5
★★★★★
Great service and great location. Reasonable rate.
Verified Buyer
purchased on 23/03/2022
5/5
★★★★★
Very useful!
Acheteur Vérifié
purchased on 22/03/2022
Translated review
5/5
★★★★★
Very convenient and easy to use
Verified Buyer
purchased on 22/03/2022
5/5
★★★★★
Top!
Acheteur Vérifié
purchased on 22/03/2022
Translated review
5/5
★★★★★
Very practical, simple and effective!
Acheteur Vérifié
purchased on 17/03/2022
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2/5
★★☆☆☆
Expensive
Verified Buyer
purchased on 17/03/2022
Answer from
CITY-LOCKER Paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
5/5
★★★★★
Very well organized, simple route
Acheteur Vérifié
purchased on 19/03/2022
Translated review
5/5
★★★★★
Easy to place orders on the site. Online payment and immediate confirmation by SMS and e-mail.
Acheteur Vérifié
purchased on 20/03/2022
Translated review
5/5
★★★★★
Somehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.
Verified Buyer
purchased on 18/02/2022
5/5
★★★★★
I booked the day before for the next day and managed to find 2 free lockers.
Acheteur Vérifié
purchased on 19/03/2022
Translated review
5/5
★★★★★
Super
Acheteur Vérifié
purchased on 20/03/2022
Translated review
5/5
★★★★★
Perfect
Verified Buyer
purchased on 20/03/2022
5/5
★★★★★
Easy practical secure
Acheteur Vérifié
purchased on 18/03/2022
Translated review
5/5
★★★★★
Need more flexible rates for less hours
Verified Buyer
purchased on 19/03/2022
5/5
★★★★★
Well located, safe, efficient! This locker near the Eiffel Tower enabled us to spend a pleasant last day in the 7th arrondissement before catching our train at the Gare de Lyon.
Acheteur Vérifié
purchased on 18/03/2022
Translated review
5/5
★★★★★
Ergonomic booking site except that I couldn't select a time slot. So I paid for a whole day even though I only checked in my luggage for 1 hour. Suggestion: add a search engine to select the nearest locker to your destination.
Acheteur Vérifié
purchased on 18/03/2022
Translated review
Answer from
CITY-LOCKER Paris
Thank you for your feedback, the reservation is made for the day, that's why you can not choose a time. Concerning the location you choose first the address where you want to go before starting the reservation.
5/5
★★★★★
Making a reservation for the day was simple and straightforward. I received a code for the locker immediately via text message.
Verified Buyer
purchased on 18/03/2022
4/5
★★★★☆
City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).
Verified Buyer
purchased on 18/03/2022
5/5
★★★★★
Very very good
Verified Buyer
purchased on 18/03/2022
4/5
★★★★☆
Good but expensive
Acheteur Vérifié
purchased on 18/03/2022
Translated review
1/5
★☆☆☆☆
We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.
Verified Buyer
purchased on 22/08/2021
Answer from
CITY-LOCKER Paris
Hello, there was a technical incident during your visit following a bad code and we apologize for it. The hotline replied to you by message to which you did not reply. Our sales department not being present on Sunday they answered you by email and made the refund and made you a commercial gesture. The paypal fees are borne by the seller, you have no fees on your payment .... we have reimbursed you today. Your note and your comment are not only intended to denigrate the service, you do not leave the right to a technical problem knowing that you have not either responded to the text message from our hotline to help you.
5/5
★★★★★
Easy to order online
Verified Buyer
purchased on 02/12/2021
5/5
★★★★★
Internet booking. Code received by SMS - perfect - no problem accessing our locker.
Acheteur Vérifié
purchased on 13/03/2022
Translated review
5/5
★★★★★
I felt all my stuff was safely stored during the day I had to spend all around Paris. Great service!
Verified Buyer
purchased on 20/12/2021