/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Locker inaccessible...no refund possibilities I'm disappointed
Elia V.
purchased on 03/03/2024
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Answer from CITY-LOCKER Paris
Hello Elia and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
1
/5
★☆☆☆☆
Misleading since is not the official offer of the train station. I payed without using the service
David F.
purchased on 23/02/2024
Answer from CITY-LOCKER Paris
Hello, David Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1
/5
★☆☆☆☆
You're too expensive at 15€ per day for a backpack. It's outrageous.
Stamatin S.
purchased on 14/02/2024
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Answer from CITY-LOCKER Paris
Hello, Thank you for using our service, sorry if you found it a little expensive, we always try to offer the best service at the best price available. We hope to see you soon in one of our City-Lockers and wish you a nice day!
1
/5
★☆☆☆☆
Terrible, I had to type my entry code 100x to even get inside and then I was EVEN unable to open my locker. I had to leave my stuff unprotected in a room. Tried all combinations of my locker code, nothing worked. Really terrible experience.
Miroslav I.
purchased on 18/02/2024
Answer from CITY-LOCKER Paris
Bonjour Miroslav et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
1
/5
★☆☆☆☆
Pela propaganda, diz que cabem 4 malas médias mas couberam 2.
Caroline C.
purchased on 11/02/2024
Answer from CITY-LOCKER Paris
Bonjour Merci d’avoir utiliser notre service. Contrairement à ce que vous affirmer nos casiers peuvent contenir jusqu’à 4 bagages cabines si et seulement si comme nous les précisons très clairement sur notre site les bagages respectent la norme internationale IATA. Voilà ce qui est sûr sur notre site internet :” Dimensions du casier : L.48cm x H.61cm x P.85cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20cm)” Si vos bagages sont plus grands évidemment que vous ne pourrez pas en mettre 4. Au plaisir de de vous revoir dans l’un de nos espaces City Locker
1
/5
★☆☆☆☆
I have tried facing lot of issues when I opened the lock
Kaustav D.
purchased on 23/01/2024
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1
/5
★☆☆☆☆
The idea is good but leaving everything at the service of a computer is not so good. There is no staff to guide or assist you, much less someone to help you if you make a mistake. There is also no option to change the reservation date, after a mistake, horrible.
Katheryn O.
purchased on 27/12/2023
Answer from CITY-LOCKER Paris
Bonjour Katheryn, Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté. Les avez vous contacté? En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou vous envoyer un technicien.
1
/5
★☆☆☆☆
No pongo cero estrellas porque no se puede.
Hice una reserva de una taquilla para dejar mis maletas en Paris y jamás pude usar el servicio. Las claves que me dieron para abrir la puerta y la taquilla, no funcionaron, llamé al teléfono de soporte que tienen, para que me ayudaran y jamás me atendieron. Deje tres mensajes en el contestador y jamás me llamaron para darme soporte. Eso si, los 8€ que pagué por hacer la reserva anticipada, si que los han cobrado. He pedido a PayPal que me devuelvan el dinero que les he pagado, ya que no han cumplido con su compromiso. El servicio de atención al cliente una autentica vergüenza. Jamás volveré a usar City Locker y por supuesto no voy a recomendárselo a nadie. Una estafa y una basura de servicio.
José Maria F.
purchased on 15/01/2024
Answer from CITY-LOCKER Paris
Bonjour José Maria et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
1
/5
★☆☆☆☆
El servicio es muy util y conveniente, sin embargo los metodos de pago no, el portal de pago no aceptaba mi tarjeta porque no tengo acceso a los mensajes que recibo en ni número de teléfono en otro país
Rafael M.
purchased on 31/12/2023
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Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. For your information, we do not accept cash payments in order to guarantee a higher level of security in our premises, so that there are no attempts to steal the cash register. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again under better conditions.
1
/5
★☆☆☆☆
You said 4 bags in one locker. We could hardly fit one in one locker. It was pathetic expensive experience
Kunal M.
purchased on 30/12/2023
Answer from CITY-LOCKER Paris
Bonjour, thanks for your mail and for using our service service. The locker size is clearly indicated on the website as well as the luggage size. Have a good day
1
/5
★☆☆☆☆
The website said it would fit 4 suitcases, but in the end only 2 could fit.
Also I paid twice with my card to buy water from the vending machine in the store, but in the end, the water didn't come out and the money was deducted from my card twice.
I didn't feel good about the final result.
Jiyeon K.
purchased on 18/12/2023
Answer from CITY-LOCKER Paris
Hello Jiyeon, We are sorry that you didn't appreciate your visit at City-Locker, However, the size of our lockers are clearly indicated on our website before the booking. Furthermore, in case of problem, our hotline is reachable to give you help and to assist you. We wish you a great day.
1
/5
★☆☆☆☆
Not in the station. Very difficult to find. We had to give up
Jean-claude B.
purchased on 28/11/2023
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Answer from CITY-LOCKER Paris
Hello, we are not in the station; you are confusing us with the station lockers. Bonne journée
1
/5
★☆☆☆☆
Does not charge hourly rates and i had to pay full daily rate even for using it just for 2 hours. They never pick up the phone and the door doesn’t even open properly so I had to wait until someone else who was already inside opened for me. Locker only fits in 1 large check in luggage
Audrey S.
purchased on 23/12/2023
Answer from CITY-LOCKER Paris
Hello, Audrey Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. But please next time read clearly the instruction and don't book as all is clearly indicated specially the fact tat we dont practice hourly rent. After check in the logs you have deposit your luggage at 10:21 am and pick up them at 15:24 that makes 5 hours. Regarding the lockers size all is clearly indicated on our website regarding the locker size and the number of luggage that can feet. Have a nice day and a nice week-end and once again thanks for using our service. City-Locker's Team
1
/5
★☆☆☆☆
Estaba en la puerta del locker de una calle cerca a chatelet, lo he comprado por internet y cuando lo he pagado, me salía que tenía que dirigirme a otra calle súper lejos y no me daba tiempo ir. Perdí el dinero.
Fernando G.
purchased on 13/12/2023
Answer from CITY-LOCKER Paris
Hello, Fernando Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We can not be responsible if you book the wrong location... For security each city locker room has its own codes that is why yours were not working. You should have called the hotline open form 8:00 to 10:00 pm that will have helped you or makje another booking for the good location and ask for the refund of the other. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1
/5
★☆☆☆☆
Adding €15 to the price of a visit to the museum is far from welcome, but I congratulate you, you've found a way to make money since people have no other choice!
Benoît G.
purchased on 26/11/2023
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Answer from CITY-LOCKER Paris
Hello Benoît, Thank you very much for entrusting us with your luggage, we're sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or a maximum of 3.75€ per bag for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
1
/5
★☆☆☆☆
I didn't receive my access code so I could not make use of my locker. After trying to call the 'hotline' four times and not being answered, i left and use another facility. I haven't received any form of contact or refund.
Jesse V.
purchased on 27/11/2023
Answer from CITY-LOCKER Paris
Bonjour Jesse et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Cependant aucune demande de remboursement en nous a été adressée et de plus aucun mesage n'a été laissé sur le répondeur ded notre hotline demandant de vous rappeler. Les codes ont été envoyé et ont probablement été dans vos spams. Merci d'adresser votre demande à [email protected]. Au plaisir de vous revoir dans de meilleures conditions.
1
/5
★☆☆☆☆
Difficile d'accès. serrure disfonctionelle. moche. cher
Michel S.
purchased on 27/11/2023
Answer from CITY-LOCKER Paris
Bonjour, Nous sommes désolés que vous n'ayez pas appréciés votre visite chez City-Locker, pourriez-vous nous donner des informations supplémentaires afin que nous améliorions l'expérience de nos clients ? L'équipe City-Locker
1
/5
★☆☆☆☆
Conveniently located, but the access code did not work and the owner never called back.
Emmanuel M.
purchased on 18/11/2023
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Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
1
/5
★☆☆☆☆
I did not receive the code to actually get into the locker in the confirmation email. When I called, there was no response. As the lockers are non-refundable I would not recommend as I cannot get the money back.
Emilie G.
purchased on 18/11/2023
Answer from CITY-LOCKER Paris
Hello Mrs Greathead, After reading your review during your time at City-Locker, we are truly sorry that you had a bad experience, indeed in case of surbooking we immediately refund the customers and we propose 15% off discount to book in another location. Unfortunately, in your case, we didn't see that it happened. However, we would be happy to refund your booking. Have a great day and we hope to see you soon in one of our stores.
1
/5
★☆☆☆☆
I can't open locker！！
環 �.
purchased on 15/11/2023
Answer from CITY-LOCKER Paris
Hello 環 we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
1
/5
★☆☆☆☆
Very expensive for a daily rate + unstaffed building, anyone can break a window...
Clément C.
purchased on 03/11/2023
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Answer from CITY-LOCKER Paris
Hello Clément and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. As far as price is concerned, we always try to offer the best service at the best price available, as our rates are for lockers and not per bag, and you can put up to 4 bags per locker, i.e. a maximum of €3.75 per bag for one day (8:00-22:00). As far as security is concerned, City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. We look forward to seeing you again in better conditions. Finally, yes, like all stores, we have windows to let in the light and make the premises more user-friendly. One last thing: knowing all this, why did you make a reservation in the first place? We are at your disposal to discuss all this with you and have tried to contact you but unfortunately you hung up on us. We hope to have answered your questions and wish you an excellent day and hope to see you again in one of our 6 City Locker spaces.
1
/5
★☆☆☆☆
Too expensive for what it is
Paul D.
purchased on 14/10/2023
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Answer from CITY-LOCKER Paris
Hello Paul, Thank you very much for entrusting us with your luggage, we're sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for a day (8:00-22:00). And so ......pourquoi to use it We hope to see you again and wish you a pleasant day!
1
/5
★☆☆☆☆
According to the website, the lockers had a capacity of 4 suitcases each which was NOT TRUE, as we were barely able to fit one suitcase at the most, making us scramble to find another place to store our remaining luggage. The language in the website was very misleading as to the actual capacity of each locker.
Pilar G.
purchased on 23/09/2023
Answer from CITY-LOCKER Paris
Bonjour Here is what is said on our website The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). You probably didn’t not read it properly Have a good day
1
/5
★☆☆☆☆
Zugangscode hat nicht funktioniert. Notfall Hotline nicht erreichbar. Es erfolgte kein Rückruf. Hätten nicht andere Kunden die Tür für uns geöffnet, wären wir nicht mehr an unser Gepäck ran gekommen.
Susanne E.
purchased on 27/09/2023
Answer from CITY-LOCKER Paris
Thanks for your message. We have check and your locker has been open twice the day of your booking with the codes you have been sent. at 1PM to deposit at 5:18PM to collect. Sounds it was working or may you did gave the codes to someone else? Please let us have more information. Merci
1
/5
★☆☆☆☆
I needed to keep my luggage for 1 hour but Citylocker charged me for one day with a time limit until 22:00h. If i need to keep my luggage until 22:30 i would need to pay for a second day!
Vilhelmina J.
purchased on 25/09/2023
Answer from CITY-LOCKER Paris
Hello , Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. It is clearly indicated on our website before you book a locker, it is the same for the hours. We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
1
/5
★☆☆☆☆
Very bad, technical issues and locker not opening and call center not too effective in resolving
Vilas N.
purchased on 24/09/2023
Answer from CITY-LOCKER Paris
Bonjour Vilas we are so sorry for the problem you have had; On Sunday we have had a big technical problem and it is not fare to say that we were not effective in opening the locker as we manage to do it in distance. I am sure you can understand technical problem can happened and you coment is very rude as we manage to provide you the service. Have a nice day.
1
/5
★☆☆☆☆
Too smal
Ricardo S.
purchased on 23/09/2023
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1
/5
★☆☆☆☆
The lockers was broken and the door is not easy to open. They charge and you do everything
Joaquin S.
purchased on 10/09/2023
1
/5
★☆☆☆☆
They didn't return the deposit, they didn't solve the problems that had arisen.
Ana P.
purchased on 29/08/2023
Translated review
Answer from CITY-LOCKER Paris
Hello, thank you, but what are you talking about? Caution? More precision would help us understand. Thank you
1
/5
★☆☆☆☆
Jeez this was scary. We used two lockers for 2 hours. I got nervous and went back to pull our stuff out and upon returning noticed that another locker had been ripped open (the locker doors are particle board). Another couple walked in and asked us about our experience as they were weary of the security as well. They had paid for a locker but never got a code emailed in. They had to call customer service for the locker combo and while we were there the punched in the number and their locker was filled with someone else’s stuff! I’m not kidding. Company gave out someone’s locker combo to another customer and a locker was broken into in the span of two hours that we used the service. Very scary and super lucky we got away unscathed. PSG location.
John Roland S.
purchased on 10/09/2023
Answer from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We understand your concern but the door which has been missing, has not been ripped but broken so the locker is not use until the door is fix. Regarding the locker fills with others people stuff, unfortunately it has happened that people use a locker who does not belong to them because the people before them, forgot to close their locker but it's rare, we are sorry that it happens to you. The City Locker's Team wishes you a great day.