/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
El servicio es muy util y conveniente, sin embargo los metodos de pago no, el portal de pago no aceptaba mi tarjeta porque no tengo acceso a los mensajes que recibo en ni número de teléfono en otro país
Rafael M.
purchased on 31/12/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. For your information, we do not accept cash payments in order to guarantee a higher level of security in our premises, so that there are no attempts to steal the cash register. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again under better conditions.
1/5
★☆☆☆☆
You said 4 bags in one locker. We could hardly fit one in one locker. It was pathetic expensive experience
Kunal M.
purchased on 30/12/2023
Answer from
CITY-LOCKER Paris
Bonjour, thanks for your mail and for using our service service. The locker size is clearly indicated on the website as well as the luggage size. Have a good day
1/5
★☆☆☆☆
The website said it would fit 4 suitcases, but in the end only 2 could fit.
Also I paid twice with my card to buy water from the vending machine in the store, but in the end, the water didn't come out and the money was deducted from my card twice.
I didn't feel good about the final result.
Jiyeon K.
purchased on 18/12/2023
Answer from
CITY-LOCKER Paris
Hello Jiyeon, We are sorry that you didn't appreciate your visit at City-Locker, However, the size of our lockers are clearly indicated on our website before the booking. Furthermore, in case of problem, our hotline is reachable to give you help and to assist you. We wish you a great day.
1/5
★☆☆☆☆
Not in the station. Very difficult to find. We had to give up
Jean-claude B.
purchased on 28/11/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello, we are not in the station; you are confusing us with the station lockers. Bonne journée
1/5
★☆☆☆☆
Does not charge hourly rates and i had to pay full daily rate even for using it just for 2 hours. They never pick up the phone and the door doesn’t even open properly so I had to wait until someone else who was already inside opened for me. Locker only fits in 1 large check in luggage
Audrey S.
purchased on 23/12/2023
Answer from
CITY-LOCKER Paris
Hello, Audrey Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. But please next time read clearly the instruction and don't book as all is clearly indicated specially the fact tat we dont practice hourly rent. After check in the logs you have deposit your luggage at 10:21 am and pick up them at 15:24 that makes 5 hours. Regarding the lockers size all is clearly indicated on our website regarding the locker size and the number of luggage that can feet. Have a nice day and a nice week-end and once again thanks for using our service. City-Locker's Team
1/5
★☆☆☆☆
Estaba en la puerta del locker de una calle cerca a chatelet, lo he comprado por internet y cuando lo he pagado, me salía que tenía que dirigirme a otra calle súper lejos y no me daba tiempo ir. Perdí el dinero.
Fernando G.
purchased on 13/12/2023
Answer from
CITY-LOCKER Paris
Hello, Fernando Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We can not be responsible if you book the wrong location... For security each city locker room has its own codes that is why yours were not working. You should have called the hotline open form 8:00 to 10:00 pm that will have helped you or makje another booking for the good location and ask for the refund of the other. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1/5
★☆☆☆☆
Adding €15 to the price of a visit to the museum is far from welcome, but I congratulate you, you've found a way to make money since people have no other choice!
Benoît G.
purchased on 26/11/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Benoît, Thank you very much for entrusting us with your luggage, we're sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or a maximum of 3.75€ per bag for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
1/5
★☆☆☆☆
I didn't receive my access code so I could not make use of my locker. After trying to call the 'hotline' four times and not being answered, i left and use another facility. I haven't received any form of contact or refund.
Jesse V.
purchased on 27/11/2023
Answer from
CITY-LOCKER Paris
Bonjour Jesse et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Cependant aucune demande de remboursement en nous a été adressée et de plus aucun mesage n'a été laissé sur le répondeur ded notre hotline demandant de vous rappeler. Les codes ont été envoyé et ont probablement été dans vos spams. Merci d'adresser votre demande à [email protected]. Au plaisir de vous revoir dans de meilleures conditions.
1/5
★☆☆☆☆
Difficile d'accès. serrure disfonctionelle. moche. cher
Michel S.
purchased on 27/11/2023
Answer from
CITY-LOCKER Paris
Bonjour, Nous sommes désolés que vous n'ayez pas appréciés votre visite chez City-Locker, pourriez-vous nous donner des informations supplémentaires afin que nous améliorions l'expérience de nos clients ? L'équipe City-Locker
1/5
★☆☆☆☆
Conveniently located, but the access code did not work and the owner never called back.
Emmanuel M.
purchased on 18/11/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
1/5
★☆☆☆☆
I did not receive the code to actually get into the locker in the confirmation email. When I called, there was no response. As the lockers are non-refundable I would not recommend as I cannot get the money back.
Emilie G.
purchased on 18/11/2023
Answer from
CITY-LOCKER Paris
Hello Mrs Greathead, After reading your review during your time at City-Locker, we are truly sorry that you had a bad experience, indeed in case of surbooking we immediately refund the customers and we propose 15% off discount to book in another location. Unfortunately, in your case, we didn't see that it happened. However, we would be happy to refund your booking. Have a great day and we hope to see you soon in one of our stores.
1/5
★☆☆☆☆
I can't open locker！！
環 �.
purchased on 15/11/2023
Answer from
CITY-LOCKER Paris
Hello 環 we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
1/5
★☆☆☆☆
Very expensive for a daily rate + unstaffed building, anyone can break a window...
Clément C.
purchased on 03/11/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Clément and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. As far as price is concerned, we always try to offer the best service at the best price available, as our rates are for lockers and not per bag, and you can put up to 4 bags per locker, i.e. a maximum of €3.75 per bag for one day (8:00-22:00). As far as security is concerned, City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. We look forward to seeing you again in better conditions. Finally, yes, like all stores, we have windows to let in the light and make the premises more user-friendly. One last thing: knowing all this, why did you make a reservation in the first place? We are at your disposal to discuss all this with you and have tried to contact you but unfortunately you hung up on us. We hope to have answered your questions and wish you an excellent day and hope to see you again in one of our 6 City Locker spaces.
1/5
★☆☆☆☆
Too expensive for what it is
Paul D.
purchased on 14/10/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Paul, Thank you very much for entrusting us with your luggage, we're sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for a day (8:00-22:00). And so ......pourquoi to use it We hope to see you again and wish you a pleasant day!
1/5
★☆☆☆☆
According to the website, the lockers had a capacity of 4 suitcases each which was NOT TRUE, as we were barely able to fit one suitcase at the most, making us scramble to find another place to store our remaining luggage. The language in the website was very misleading as to the actual capacity of each locker.
Pilar G.
purchased on 23/09/2023
Answer from
CITY-LOCKER Paris
Bonjour Here is what is said on our website The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). You probably didn’t not read it properly Have a good day
1/5
★☆☆☆☆
Zugangscode hat nicht funktioniert. Notfall Hotline nicht erreichbar. Es erfolgte kein Rückruf. Hätten nicht andere Kunden die Tür für uns geöffnet, wären wir nicht mehr an unser Gepäck ran gekommen.
Susanne E.
purchased on 27/09/2023
Answer from
CITY-LOCKER Paris
Thanks for your message. We have check and your locker has been open twice the day of your booking with the codes you have been sent. at 1PM to deposit at 5:18PM to collect. Sounds it was working or may you did gave the codes to someone else? Please let us have more information. Merci
1/5
★☆☆☆☆
I needed to keep my luggage for 1 hour but Citylocker charged me for one day with a time limit until 22:00h. If i need to keep my luggage until 22:30 i would need to pay for a second day!
Vilhelmina J.
purchased on 25/09/2023
Answer from
CITY-LOCKER Paris
Hello , Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. It is clearly indicated on our website before you book a locker, it is the same for the hours. We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
1/5
★☆☆☆☆
Very bad, technical issues and locker not opening and call center not too effective in resolving
Vilas N.
purchased on 24/09/2023
Answer from
CITY-LOCKER Paris
Bonjour Vilas we are so sorry for the problem you have had; On Sunday we have had a big technical problem and it is not fare to say that we were not effective in opening the locker as we manage to do it in distance. I am sure you can understand technical problem can happened and you coment is very rude as we manage to provide you the service. Have a nice day.
1/5
★☆☆☆☆
Too smal
Ricardo S.
purchased on 23/09/2023
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1/5
★☆☆☆☆
The lockers was broken and the door is not easy to open. They charge and you do everything
Joaquin S.
purchased on 10/09/2023
1/5
★☆☆☆☆
They didn't return the deposit, they didn't solve the problems that had arisen.
Ana P.
purchased on 29/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello, thank you, but what are you talking about? Caution? More precision would help us understand. Thank you
1/5
★☆☆☆☆
Jeez this was scary. We used two lockers for 2 hours. I got nervous and went back to pull our stuff out and upon returning noticed that another locker had been ripped open (the locker doors are particle board). Another couple walked in and asked us about our experience as they were weary of the security as well. They had paid for a locker but never got a code emailed in. They had to call customer service for the locker combo and while we were there the punched in the number and their locker was filled with someone else’s stuff! I’m not kidding. Company gave out someone’s locker combo to another customer and a locker was broken into in the span of two hours that we used the service. Very scary and super lucky we got away unscathed. PSG location.
John Roland S.
purchased on 10/09/2023
Answer from
CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We understand your concern but the door which has been missing, has not been ripped but broken so the locker is not use until the door is fix. Regarding the locker fills with others people stuff, unfortunately it has happened that people use a locker who does not belong to them because the people before them, forgot to close their locker but it's rare, we are sorry that it happens to you. The City Locker's Team wishes you a great day.
1/5
★☆☆☆☆
I didn't manage to open the door with the code. i try to communicate for information but I couldn't. I paid for nothing.
Georgios P.
purchased on 05/09/2023
Answer from
CITY-LOCKER Paris
Hello Georgios, Thanks for sharing your opinion, Have a good day.
1/5
★☆☆☆☆
Avevo capito che il locker fosse dentro la stazione.
Oltre a ciò, sia in fase di deposito che in fase di ritiro, ho dovuto effettuare 4/5 tentativi prima di riuscire. Oltre a me anche un altro gruppi di persone che stava effettuando il deposito. Sarebbe molto utile avere un display che mostri il codice che si sta immettendo (al limite, per sicurezza, cifrato...giusto per capire se non sono rimasti in memoria altri caratteri).
Con 6 euro avrei potuto depositare i bagagli in un negozio...a 15 euro mi aspettavo molto molto meglio!!!
Luca C.
purchased on 25/08/2023
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1/5
★☆☆☆☆
Convenient concept near the Opera. Major drawbacks: entrance doors and lockers don't open.
Fabienne A.
purchased on 30/07/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello We have just read your comment on Avis Vérifiés and thank you for it. However after checking it seems that the locker has been used: Here are the times it was opened: Id : 0001044767 - Date : 21/08/2023 15:01:37 Id : 0001044770 - Date : 21/08/2023 15:02:34 Id : 0001044773 - Date : 21/08/2023 15:04:02 Id: 0001044779 - Date: 21/08/2023 15:06:07 Id: 0001044782 - Date: 21/08/2023 15:06:40 Id: 0001044785 - Date: 21/08/2023 15:07:29 Id: 0001045139 - Date: 21/08/2023 18:15:38 Could it have been used by someone else to whom you gave your codes? The camera clearly shows that it has been opened. Thank you for your help in solving this puzzle Good day
1/5
★☆☆☆☆
When I booked the locker, I did not pay attention to the luggages’ dimensions mentioned. Such information should be clear - it is mentioned below the renting date (you have to scroll down to see it).
So anyway, i could not fit my luggage in the locker, and there was no one there to discuss about the refund or cancellation - it is a self service I guess.
Abdullah A.
purchased on 14/08/2023
Answer from
CITY-LOCKER Paris
Bonjour, merci d'avoir réservé notre service et désolé que vous n’ayez pu l’utiliser par manque d’attention. Comme vous les précisez, il est très important de vérifier la taille des bagages avant de finaliser votre reservation; Pour rappel L 48 cm x H 61 cm x P 85 cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20 cm). Les dimensions figurent en pages d’accueil de notre site sous forme de texte et de GIF afin de vous alerte sur les dimensions des casiers ce qui vous a apparement échappé, ce que nous regrettons. Le système étant automatisé aucune aide sur place ne peut vous être apporter mais une hotline disponible 7/7 de 8:00 à 22:00 aurait pu vous apporter une réponse commerciale et notament vous proposer un avoir du montant de votre réservation valable 6 mois. Nous restons bien évidement à votre disposition soit par téléphone soit @ [email protected] pour tout complement d’information. Bonne journée et au plaisir de vous accueillir dans l’une de nos 6 adresses parisiennes.
1/5
★☆☆☆☆
「変更は一切できない」ことを一番大きく表示する義務がある。
旅の行程が変更になったが、キャンセルできず160ユーロが無駄になった。
観光客のサポート会社って信じられない
Kimiko K.
purchased on 19/07/2023
Answer from
CITY-LOCKER Paris
Hello, KIMIKO Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We are not sure to understand your message. You have used our service and say it was ok and in the same time you talk about cancelling. Sorry but it is a little confusing for us. Regarding the cancellation of your booking it is clearly indicated in our general terms and conditions that you have validated when booking that the service is non refundabled but you can have a credit note valid 6 months in you need to change your dates. So once again we do not understand very your note and comment. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1/5
★☆☆☆☆
When we arrived back to luggage, the PIN’s was not working. On other tourist report me the same issue, she bought a new ticket to open the door. It’s not fair.
Márk V.
purchased on 04/08/2023
Answer from
CITY-LOCKER Paris
Hello, Márk Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
1/5
★☆☆☆☆
It worked very well
Berit H.
purchased on 11/07/2023
Answer from
CITY-LOCKER Paris
Thanks you very much for your feedback and for using our service. We are a little surprised you put a good comment but a 1 star? Could it be a mistake? Please let us know we will be happy to tell how to change this quotation. Thank you
1/5
★☆☆☆☆
Email didn’t include the pin code and no one responded so had to book elsewhere and didn’t receive a refund
Verified Buyer
purchased on 23/06/2023
Answer from
CITY-LOCKER Paris
Bonjour It sounds you have had a problem in using our service? If so sorry about it. Have you contact the costumer service? The hotline? Please let us know at [email protected]. We will be very happy to help you. Have a good day