/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Smelled badly inside
Bart D.
purchased on 09/09/2024
Answer from
CITY-LOCKER Paris
Bonjour Bart et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
3/5
★★★☆☆
Quite good, the locker had some difficulties to open, only at the third attempt it opened. I suggest to specify better which code is to enter at the front door and which one at the keyboard inside
Patrizia P.
purchased on 02/09/2024
Answer from
CITY-LOCKER Paris
Hello, PATRIZIA Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
It would be great to have a possibility to cancel my booking before started the booking time.
My plans changed and I didn't use lockers - just lost money on it. Fast online booking in general, very usefeull.
Arina Z.
purchased on 26/08/2024
Translated review
Answer from
CITY-LOCKER Paris
We would like to inform you that according to our Terms and Conditions, the service is non-refundable except in case of technical incident(s). In your case, we won't have been be able to proceed with the refund following the cancellation of your reservation but we could have offer you a credit note of the amount of the rent valid for 6 months. For more information please take the time to look at our general terms and conditions : https://www.citylocker.paris/en/content/3-general-terms Please contact our commercial department at [email protected]. Have a good day
3/5
★★★☆☆
Website was easily navigate
Barbara A.
purchased on 28/04/2024
Answer from
CITY-LOCKER Paris
Bonjour Barbara, Merci de nous faire part de votre avis, Nous sommes heureux que vous ayez apprécié votre passage chez CityLocker et espérons vous revoir très vite au sein de l’une de nos consignes. Bonne journée.
3/5
★★★☆☆
Input screen facing the glass door directly! Very insecure and unsafe
Hisham Mahmoud Abdel Rahman N.
purchased on 04/09/2024
Answer from
CITY-LOCKER Paris
Hello, Hisham Mahmoud Abdel Rahman Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We would like to pint out that as you are in front of the screen while dialing your codes noone can see it, same as when you use a cash dispenser in the street! Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
The lock was much smaller, then expected. It was stated that 4 carry on luggage’s fit, however we hardly fitted 2. had to book a second one.
Inga O.
purchased on 18/08/2024
Answer from
CITY-LOCKER Paris
Thank for using our service Inga The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm) so that the number that can feat in on luggage depends of your locker size. So our lockers can feat up tu 4 luggaes ONLY and ONLY if the size of locker ins under or equal to the IATA format (55 x 35 x 20cm)
3/5
★★★☆☆
It is not located at Chatelet Les Halles. It is about 15 minutes' walk away. This is a hassle when people have bulky luggage and are pressed for time. I resent being given inaccurate information when it is important.
Alastair M.
purchased on 19/07/2024
Answer from
CITY-LOCKER Paris
Hello Alastair, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3/5
★★★☆☆
Practical but very expensive
Théo C.
purchased on 21/07/2024
Answer from
CITY-LOCKER Paris
Hello Théo, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3/5
★★★☆☆
We used three locker and had to go out of the storageroom and enter the doorcode before the lockercode worked. When we wanted to get the baggage out, one of the lockers didn't open. We had to try several times. To much money for the service we got.
Why is there no variety in timeslots? We only needed a straße for two hours and had to pay for a day. Thatfore we rate only average.
Kerstin S.
purchased on 15/07/2024
Answer from
CITY-LOCKER Paris
Hello Kerstin, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3/5
★★★☆☆
On-street keypad malfunctions: some buttons are tired and the keypad is so homey that you can't tell whether the button has worked or not (no sound or screen). Crazy prices and misleading advertising: we are told one price, but when it comes time to pay, it's double!...
Nicolas B.
purchased on 07/07/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello Nicolas, Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
3/5
★★★☆☆
I think that you should offer a family discount as a family of four with suitcases need 2-3 lockers. meaning that you would have to pay 30-45 euro for a single day, which is expensive
Tanja A.
purchased on 14/07/2024
Answer from
CITY-LOCKER Paris
Hello Tanja, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
CLEAR...
Julie C.
purchased on 12/07/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello, Thank you for using our service and for giving us your feedback. In our constant effort to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve. Thank you very much.
3/5
★★★☆☆
Online sign in easy. Door access easy. Locker opening ok. Main difficulty is crowding. The space between the left side and right side kickers is too narrow. When one person is using their locker then nobody can pass by to another locker. This causes stress and some anger if someone is repacking their storage items.
Andrew B.
purchased on 24/06/2024
Answer from
CITY-LOCKER Paris
Hello, Andrew Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
I never made it there! Can I get a refund?
Lisa M.
purchased on 20/06/2024
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Accessibility could be described a bit better, with photos, maybe?
Eric F.
purchased on 07/06/2024
Answer from
CITY-LOCKER Paris
Hello, Eric Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Very good concept. We used it just for a half day and checking in was very fast and easy. We were lucky there were other people, because the code did not always work on the door.
We typed it in correctly but the door did not open. The people before us also had this issue. The door did not open with them.
Please check this 🙂
Kara V.
purchased on 16/06/2024
Answer from
CITY-LOCKER Paris
Bonjour Kara we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
3/5
★★★☆☆
Basically, the service works fine - guidance is clear, location is within a walking distance from both railway stations. The only thing misleading is the price - one would expect that 15 euros is the price for overnight keeping while in fact it's 15 euros for one day no matter when one drops the luggage and another 15 euros even if you collect at 08.00 in the morning! I would not use such expensive storage if it would be possible to find another storage with early collection time (before sqay 09.00)/
Andrey S.
purchased on 08/06/2024
Answer from
CITY-LOCKER Paris
Hello ANDREY, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3/5
★★★☆☆
It was not as close to the station as I expected….!
Richard D.
purchased on 06/06/2024
Answer from
CITY-LOCKER Paris
Hello richard, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3/5
★★★☆☆
Satisfied with customer service
Marie-christine H.
purchased on 31/05/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3/5
★★★☆☆
Wir haben noch nicht einmal 2 Koffer in das Fach bekommen. Daher mussten wir noch ein zweites Fach dazu buchen. Ab 2 € ist lachhaft 15€ pro Fach. Dafür dann einfach zu teuer.
Kai B.
purchased on 07/06/2024
Answer from
CITY-LOCKER Paris
Hello , Thank you for using our service. The locker size is clearly indicated on our website as well as the number of luggage it can feat. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
2/5
★★☆☆☆
I think it is very expensive. You could offer the option booking per hours.
The option of booking only online is not adapted to people without cell phone, internet or in case your mobile is not charged. whatever. for the rest. it was everything fine and ok. thanks for this service
Katrin D.
purchased on 28/05/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello Katrin and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3/5
★★★☆☆
A little complicated to access the location, and deciphering how to open the door and the lockers ... It can use a hotline phone number to call someone on the fly...
Armando T.
purchased on 29/05/2024
Answer from
CITY-LOCKER Paris
Hello, Armando Thank you for your message , We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
2/5
★★☆☆☆
I was charged about 14 euros more than was quoted. I was told for a few hours I could rent a locker for 2 euros and would up being charged about 16 euros. Took me a bit of time to figure out how the door code worked as the instructions were very ambiguous.
Michael B.
purchased on 01/06/2024
Answer from
CITY-LOCKER Paris
Hello Michael, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3/5
★★★☆☆
The city locker is very practical and conveniently located. On the other hand, it's still expensive: €15 a day for 1 locker... but it's worth it when there's more than one.
Marine G.
purchased on 02/06/2024
Translated review
3/5
★★★☆☆
When we tried to get back our luggage we couldn't open the locker even we entered the correct pin code. We tried several times but it didn't open and we were in a rush to catch our train. It was very stressful, it was opened after 4th or 5th try. You should check their function frequently since there is no one working at the branch.
Bige T.
purchased on 27/05/2024
Answer from
CITY-LOCKER Paris
Hello, Bige Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have you called the hotline to get some help? You have an assistance 7/7 from 8am to 10 pm Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Easy to find, but breaks down from time to time; broke down when we arrived, but fortunately the technician was already on site. Neither the front door nor the locker opened properly, but fortunately everything worked fine in the evening.
Ekaterina M.
purchased on 15/05/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello, Thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3/5
★★★☆☆
Expensive, compared to alternatives at the station
Rafayel S.
purchased on 15/05/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello Rafayel, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3/5
★★★☆☆
I've always had no problems using this service.
I hadn't used it for many months, and I was just surprised to see the rate increase so much, that's the only small negative point.
Hervé L.
purchased on 12/05/2024
Translated review
Answer from
CITY-LOCKER Paris
Hello Hervé, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
3/5
★★★☆☆
No possibile to pay only for half day
Gabriele T.
purchased on 18/05/2024
3/5
★★★☆☆
Locker smaller than expected, could just fit one larger suitcase and two small ones into the locker.
Annchristine H.
purchased on 10/05/2024