/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Very practical and easy-to-use service, but misleading about the volume you can fit in a locker! On the website before ordering, a small animation showed that you could fit 4 suitcases... I could only fit 2 and had to rent another locker... so it's expensive for what it is
Christophe J.
purchased on 30/10/2024
Translated review
Answer from CITY-LOCKER Paris
Thank you for using our service. We would like to remind you of the size of our lockers, which are specified on our website: W.48cm H.61cm D.85cm This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Have a nice evening
3
/5
★★★☆☆
Todo excelente pero un poco caro
Borja M.
purchased on 10/11/2024
Answer from CITY-LOCKER Paris
Hello Borja, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3
/5
★★★☆☆
The explanation by sms could be in French and clearer. It would also seem that there is no possibility of deleting a number in the event of a mistake... A reminder the day before or the same day would also be appreciated instead of searching in the messaging system...
Jean-marie C.
purchased on 28/10/2024
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
2
/5
★★☆☆☆
We found different locker stores on the area and chose this company. When we arrived, there was a post in the entrance saying that the lockers were from 2 to 15€, but when we made the reservation, the only option available was 15€, and not because of availability, but because all the lockers in that store were big (so 15€ for each one). We didn't want to lose more time looking for another company and paid the 15€ even when we had a couple of small bags. It is sad when the post says something that is not true. It is just false advertising
Edgar R.
purchased on 04/11/2024
Answer from CITY-LOCKER Paris
Hello Edgar, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3
/5
★★★☆☆
Interesting concept, box grand, but name your sites after the nearest metro station or street.
Patrick A.
purchased on 28/10/2024
Translated review
Answer from CITY-LOCKER Paris
Hello Patrick Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
3
/5
★★★☆☆
To expensive
Lia B.
purchased on 27/10/2024
Answer from CITY-LOCKER Paris
Hello Lia, Thank you for using our service. Regarding the price, it is from 15€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
2
/5
★★☆☆☆
The door to the city locker was very difficult open. After try #12 it opens. A telephone or other support was not available.
Torsten S.
purchased on 21/10/2024
Answer from CITY-LOCKER Paris
Hello, Torsten Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Relatively expensive luggage storage
André B.
purchased on 06/10/2024
Translated review
Answer from CITY-LOCKER Paris
Thank you very much André for entrusting us with your luggage. We are sorry if you found our service expensive, we always try to offer the best service at the best price available by guaranteeing you the highest level of SECURITY for your luggage. We can never do enough to keep your most precious possessions SAFE. We look forward to seeing you again at CITY-LOCKER.
3
/5
★★★☆☆
Paid way in advance and got codes to use the lockers right away, which was good. Olympics street closures and bus detours I did not foresee prevented me from utilizing the lockers. It was close to Champs de Mars (area of opening and closing ceremony for 2024 Olympics). No refunds, so I lost €36!!!
Zina H.
purchased on 24/05/2024
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Los casilleros son muy pequeños, creo que decir que caben 4 maletas es engañoso e induce a error.
José Cristian M.
purchased on 10/10/2024
Translated review
Answer from CITY-LOCKER Paris
Hello, we'd like to remind you of the size of our lockers: Locker dimensions: W.48cm x H.61cm x D.85cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Indeed, if your luggage is larger, the number of pieces that can fit in a locker is smaller;
3
/5
★★★☆☆
Not inexpensive
Wai Ching A.
purchased on 18/09/2024
Answer from CITY-LOCKER Paris
Bonjour Wai Ching, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
2
/5
★★☆☆☆
The opening hours are too short in the evenings, and the terms of use are misleading as to the consequences of leaving items overnight. Responsive customer service nonetheless.
Laurent H.
purchased on 27/09/2024
Translated review
3
/5
★★★☆☆
Not very close to train station (Gare de Lyon) and have to book online, lucky for us they accept PayPal
Luc P.
purchased on 16/09/2024
Answer from CITY-LOCKER Paris
Hello Luc, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3
/5
★★★☆☆
The size of the cabinet was not true. Doesn’t fit 4 carry-on luggage.
Tassia N.
purchased on 17/09/2024
Answer from CITY-LOCKER Paris
Thank for using our service TASSIA The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm) so that the number that can feat in on luggage depends of your locker size. So our lockers can feat up tu 4 luggaes ONLY and ONLY if the size of locker ins under or equal to the IATA format (55 x 35 x 20cm)
3
/5
★★★☆☆
Ideally, there would be a cancellation window, which would make it even easier to use. It would also be nice if they offered a half-day option, not just full-day rentals.
Yoko K.
purchased on 31/08/2024
Answer from CITY-LOCKER Paris
Hello, Yoko Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
El local no está tan cerca de la Torre Eiffel, hay que caminar bastante, el moverse dentro del local cuando coincides con otras personas resulta incómodo, lo positivo es el tamaño del lockers, es grande y cómodo para 4 maletas.
Freddy Marcos B.
purchased on 16/09/2024
Answer from CITY-LOCKER Paris
Bonjour Freddy Marcos Merci de nous faire part de votre avis, Nous sommes désolés si la localisation de notre consigne ne vous a pas convenu. Cependant, les adresses des consignes sont clairement indiquées sur le site internet juste avant d’effectuer une réservation complémenté de la carte Google Maps permettant de la situer en durée et distance par rapport à votre lieu de départ. Nous vous souhaitons une agréable journée et espérons vous revoir très vite au sein de l’une de nos consignes.
3
/5
★★★☆☆
Such a great idea, easy to unlock with the codes.
However the locker was not clean.
The location was very far from the train station, would be more convenient if it was closer to transport links.
Victoria L.
purchased on 13/09/2024
Answer from CITY-LOCKER Paris
Bonjour Victoria et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
3
/5
★★★☆☆
Smelled badly inside
Bart D.
purchased on 09/09/2024
Answer from CITY-LOCKER Paris
Bonjour Bart et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
3
/5
★★★☆☆
Quite good, the locker had some difficulties to open, only at the third attempt it opened. I suggest to specify better which code is to enter at the front door and which one at the keyboard inside
Patrizia P.
purchased on 02/09/2024
Answer from CITY-LOCKER Paris
Hello, PATRIZIA Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
It would be great to have a possibility to cancel my booking before started the booking time.
My plans changed and I didn't use lockers - just lost money on it. Fast online booking in general, very usefeull.
Arina Z.
purchased on 26/08/2024
Translated review
Answer from CITY-LOCKER Paris
We would like to inform you that according to our Terms and Conditions, the service is non-refundable except in case of technical incident(s). In your case, we won't have been be able to proceed with the refund following the cancellation of your reservation but we could have offer you a credit note of the amount of the rent valid for 6 months. For more information please take the time to look at our general terms and conditions : https://www.citylocker.paris/en/content/3-general-terms Please contact our commercial department at [email protected]. Have a good day
3
/5
★★★☆☆
Website was easily navigate
Barbara A.
purchased on 28/04/2024
Answer from CITY-LOCKER Paris
Bonjour Barbara, Merci de nous faire part de votre avis, Nous sommes heureux que vous ayez apprécié votre passage chez CityLocker et espérons vous revoir très vite au sein de l’une de nos consignes. Bonne journée.
3
/5
★★★☆☆
Input screen facing the glass door directly! Very insecure and unsafe
Hisham Mahmoud Abdel Rahman N.
purchased on 04/09/2024
Answer from CITY-LOCKER Paris
Hello, Hisham Mahmoud Abdel Rahman Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We would like to pint out that as you are in front of the screen while dialing your codes noone can see it, same as when you use a cash dispenser in the street! Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
The lock was much smaller, then expected. It was stated that 4 carry on luggage’s fit, however we hardly fitted 2. had to book a second one.
Inga O.
purchased on 18/08/2024
Answer from CITY-LOCKER Paris
Thank for using our service Inga The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm) so that the number that can feat in on luggage depends of your locker size. So our lockers can feat up tu 4 luggaes ONLY and ONLY if the size of locker ins under or equal to the IATA format (55 x 35 x 20cm)
3
/5
★★★☆☆
It is not located at Chatelet Les Halles. It is about 15 minutes' walk away. This is a hassle when people have bulky luggage and are pressed for time. I resent being given inaccurate information when it is important.
Alastair M.
purchased on 19/07/2024
Answer from CITY-LOCKER Paris
Hello Alastair, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3
/5
★★★☆☆
Practical but very expensive
Théo C.
purchased on 21/07/2024
Answer from CITY-LOCKER Paris
Hello Théo, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3
/5
★★★☆☆
We used three locker and had to go out of the storageroom and enter the doorcode before the lockercode worked. When we wanted to get the baggage out, one of the lockers didn't open. We had to try several times. To much money for the service we got.
Why is there no variety in timeslots? We only needed a straße for two hours and had to pay for a day. Thatfore we rate only average.
Kerstin S.
purchased on 15/07/2024
Answer from CITY-LOCKER Paris
Hello Kerstin, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3
/5
★★★☆☆
On-street keypad malfunctions: some buttons are tired and the keypad is so homey that you can't tell whether the button has worked or not (no sound or screen). Crazy prices and misleading advertising: we are told one price, but when it comes time to pay, it's double!...
Nicolas B.
purchased on 07/07/2024
Translated review
Answer from CITY-LOCKER Paris
Hello Nicolas, Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
3
/5
★★★☆☆
I think that you should offer a family discount as a family of four with suitcases need 2-3 lockers. meaning that you would have to pay 30-45 euro for a single day, which is expensive
Tanja A.
purchased on 14/07/2024
Answer from CITY-LOCKER Paris
Hello Tanja, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3
/5
★★★☆☆
CLEAR...
Julie C.
purchased on 12/07/2024
Translated review
Answer from CITY-LOCKER Paris
Hello, Thank you for using our service and for giving us your feedback. In our constant effort to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve. Thank you very much.
3
/5
★★★☆☆
Online sign in easy. Door access easy. Locker opening ok. Main difficulty is crowding. The space between the left side and right side kickers is too narrow. When one person is using their locker then nobody can pass by to another locker. This causes stress and some anger if someone is repacking their storage items.
Andrew B.
purchased on 24/06/2024
Answer from CITY-LOCKER Paris
Hello, Andrew Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team