/10
★★★★★
based on 6783 reviews published
★★★★★
based on 6783 reviews published
Latest customer reviews
5
/5
★★★★★
Really easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.
Verified Buyer
purchased on 25/03/2022
2
/5
★★☆☆☆
Problems getting the lockers open
Acheteur Vérifié
purchased on 25/03/2022
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers
1
/5
★☆☆☆☆
Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!
Verified Buyer
purchased on 27/03/2022
Answer from CITY-LOCKER Paris
thank you for your comment which corresponds perfectly to your friend's defamation campaign. we sent the codes by sms and by email as soon as you called ... just you were 3, ordered 3 lockers and you only needed 2 of them, d or it was a defamation campaign which can be punished by law. .... we let the customers judge with the many positive opinions ....
1
/5
★☆☆☆☆
They made us book more lockers than we needed and refused to refund the one's we didn't need
Verified Buyer
purchased on 28/03/2022
Answer from CITY-LOCKER Paris
Hello, thank you for your feedback. We do not understand your remark since the order is made by you directly on our website, we do not intervene at any time in the order ... When you take your order, you have all the information on the addresses, the size lockers the dates available and we ask you how many lockers you want to reserve. You do not meet anyone from the company at any time in the ordering process so we do not understand this comment
3
/5
★★★☆☆
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... 🙂 All in all, thanks for the service, but also be open to new ideas how to improve it!
Verified Buyer
purchased on 27/03/2022
Answer from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
5
/5
★★★★★
Easy to use, quick to book. Very nice. Should be all over
Verified Buyer
purchased on 23/03/2022
4
/5
★★★★☆
The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!
Acheteur Vérifié
purchased on 27/03/2022
Translated review
5
/5
★★★★★
Fast and efficient
Acheteur Vérifié
purchased on 27/03/2022
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5
/5
★★★★★
Ok ok
Acheteur Vérifié
purchased on 27/03/2022
Translated review
1
/5
★☆☆☆☆
Unfortunately this company seems unable to offer a professional service-level.
Verified Buyer
purchased on 27/03/2022
5
/5
★★★★★
Easy to manage, very suitable solution if you travel with your backpack f.e.
Verified Buyer
purchased on 21/03/2022
5
/5
★★★★★
I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!
Verified Buyer
purchased on 24/03/2022
5
/5
★★★★★
Very well
Acheteur Vérifié
purchased on 21/03/2022
Translated review
5
/5
★★★★★
Secure and easy to use
Verified Buyer
purchased on 26/03/2022
4
/5
★★★★☆
Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.
Verified Buyer
purchased on 26/03/2022
4
/5
★★★★☆
Overall good
Acheteur Vérifié
purchased on 21/03/2022
Translated review
1
/5
★☆☆☆☆
The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.
Verified Buyer
purchased on 24/03/2022
Answer from CITY-LOCKER Paris
Hello, thank you for your feedback which does not reflect the experience you had. I will remind you how your experience went. You called the Hotline at 10.58 a.m. and you received a text message which you answered. You informed us that you were unable to close your locker, we checked and you opened the locker twice... you informed us that you had reserved a 2nd locker, we sent a technician on site who found that the locker was fully operational since it was closed when he arrived. Our hotline has answered you and informed you of the situation. we are not responsible for the fact that you order a 2nd locker before our hotline manages your file and even before having contacted us.
3
/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 24/02/2022
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5
/5
★★★★★
Ultra convenient service, easy to access and simple to book!
Acheteur Vérifié
purchased on 23/03/2022
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5
/5
★★★★★
It's all very simple, from using the quote to using the instructions themselves.
Acheteur Vérifié
purchased on 23/03/2022
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 24/03/2022
Translated review
1
/5
★☆☆☆☆
Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against
Acheteur Vérifié
purchased on 19/03/2022
Translated review
Answer from CITY-LOCKER Paris
Hello Thank you for your review which in no way reflects your experience, you forgot to specify that you booked on our St Germain address and that you showed up at 15H47 at our Chatelet les Halles address, at 15H53, you contacted us to inform us that of the situation and did not give us time to make the change to your order that you had already placed an order while we send you your codes .... You're in a hurry, we understand, but give us time to check availability and make the change... Less than 5 minutes to check availability and make the change. I remind you that it was you who chose the address you wanted when you placed the order.....
5
/5
★★★★★
Excellent
Acheteur Vérifié
purchased on 22/03/2022
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5
/5
★★★★★
No complaints. The service matches the offer.
Acheteur Vérifié
purchased on 23/03/2022
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5
/5
★★★★★
Easy to use.. very good!
Verified Buyer
purchased on 23/03/2022
5
/5
★★★★★
Great service and great location. Reasonable rate.
Verified Buyer
purchased on 23/03/2022
5
/5
★★★★★
Very useful!
Acheteur Vérifié
purchased on 22/03/2022
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5
/5
★★★★★
Very convenient and easy to use
Verified Buyer
purchased on 22/03/2022
5
/5
★★★★★
Top!
Acheteur Vérifié
purchased on 22/03/2022
Translated review
5
/5
★★★★★
Very practical, simple and effective!
Acheteur Vérifié
purchased on 17/03/2022
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