/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
More expensive than the lockers in the station and not accessible 24/24h. I had to take a rental in the station because my train left at 8am and citylockers opens at 8am (this was not specified in the online reservation).
Acheteur Vérifié
purchased on 18/03/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Aurélie, Thank you for your feedback. However, the opening hours of our lockers are indicated on our website by selecting the locker and then in the description, once you have clicked on it. The City-Locker team wishes you a good day.
1/5
★☆☆☆☆
Impossible for us to have made the trip. Due to force majeure. My wife broke her foot... Impossible to get a refund.
Acheteur Vérifié
purchased on 22/04/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello André, We have received your request for a refund, but no reason was given for your request. Consequently, in accordance with article 2.6 of our General Terms and Conditions of Sale, we do not provide refunds except in the case of technical problems and certain other exceptional reasons. On behalf of the City-Locker team, we wish you a pleasant day.
1/5
★☆☆☆☆
Very poorly managed .When I went to pick up my luggage, an incident happend that the auto-lock door didn't open. So I couldn't enter the room. I checked and entered my PIN many times, but it didn't open at all. A couple close to me noticed the trouble, they told me their PIN and finally the door opened. If I didn't meet them ,I would miss the Eurostar on the way home. I won't use it next time.
Verified Buyer
purchased on 17/06/2023
Answer from
CITY-LOCKER Paris
Bonjour MANAMI we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. It appears on our system that at 10:33 you manage to enter. We have also check our security camera and shows that at this time someone the locker that was assigned to you. Thanks a lot for helping understanding what happened and once again sorry for the problem.
1/5
★☆☆☆☆
No explanation on site, hotline not answering, sms in the end.
Dehumanized service that can only work with a smartphone.
Acheteur Vérifié
purchased on 22/06/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Marie-Pierre, Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us to improve the quality of our service. Thank you for your time.
1/5
★☆☆☆☆
Misleading information on the internet. You indicate a price starting from 2 Euros. When I got there, I had to pay 15 Euros. Wrong information on internet. You indicate a price from 2 Euros. When I arrive, I had to pay for 15 Euros. It is extremely expensive.
Acheteur Vérifié
purchased on 21/06/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Carine, On the site it says from 2€, you can access the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
1/5
★☆☆☆☆
Unfortunately, the door did not open with the code we were given, even after the designated opening time. We were on a tight time schedule, so we had to scramble to find a nearby hotel to pay to leave our bags and didn’t get to use the locker we paid for.
Verified Buyer
purchased on 22/03/2023
Answer from
CITY-LOCKER Paris
Bonjour we just get your feedback on your locker rental the 21/06.We have check on your system and saw that you open your locker at 8:25 at also have pictures of you inside the city locker and opening the locker (see attached)So why telling the system was not working and putting a bad comment?Thanks for letting us know.
1/5
★☆☆☆☆
When I was leaving my luggage at the locker another group arrived and they had a reservation with the exact same code and locker as I had.
By chance I was still at the location. otherwise I might got my stuff robbed.
Verified Buyer
purchased on 28/05/2023
Answer from
CITY-LOCKER Paris
Hello Alfredo, We are truly sorry for what happened, our technical department is actually working to find the reason of this problem. We are keeping you inform as soon as we find the origin of the problem. Have a good day from the City-Locker's team
1/5
★☆☆☆☆
No non-refundable cancellations
Acheteur Vérifié
purchased on 22/05/2023
Translated review
Answer from
CITY-LOCKER Paris
Good evening Thank you for using our service. As clearly stated in our terms and conditions, the service is refundable in the event of a technical problem. We don't understand the reason for your comment as you have used our service and have not sent us any request for a refund. We have tried to contact you but to no avail. A comment only makes sense if it reflects your experience.
1/5
★☆☆☆☆
Horrible experience! I paid for the service and then a code was never sent to my email. I’ve put in multiple complaints and tried calling the help line many times but have received no help.
Verified Buyer
purchased on 03/06/2023
Answer from
CITY-LOCKER Paris
We are so sorry for the problem you have had but after checking your customer's information it appears that the given information (email) could have been wrong; that is may be why you did not received your codes; We wish to remind you that you that as per our general terms and conditions it is under your responsability to be sure to provide a valid email and phone number otherwise we cannot send you the codes. Please get in touch with [email protected] to have more information.
1/5
★☆☆☆☆
After reserving the locker and arriving at the city locker, we found that it was locked and that the code sent to us did not work to open the door. We also met people in the same situation as us. To make matters worse, the answering machine went dead every time we tried to contact customer service. As you can imagine, we didn't get the service we had paid for and, despite our messages, we didn't get our money back.
Acheteur Vérifié
purchased on 31/05/2023
Translated review
Answer from
CITY-LOCKER Paris
Bonsoir First of all sorry if you have had a problem with our service. In order to find the best commercial solution for you please contact [email protected]. We need more information to understand what happened. are you sure you went yo the good address? If not it is normal you could not open the door as each address and lockers has his own codes. Which number you have dial to contact the hotline? Thank You and once again sorry
1/5
★☆☆☆☆
When I arrived to pick up my bags, my door code wouldn't open the door. Others people where locked out as well, and we all waited for over 30 minutes for the door to open during normal business hours. I almost missed my flight. Never again.
Verified Buyer
purchased on 27/05/2023
Answer from
CITY-LOCKER Paris
Bonsoir Thanks for using our service and sorry if you have had problem. We have check our system and video and are a little hit surprised as it seemed nothing happen. Just to be sure could you please tell us whether you called the hotline? Thank you in advance so that we can see what happened if something happen of course Merci
1/5
★☆☆☆☆
They never send me a email with the code, the door was broken and I didn’t use the locker!!! Wish I have my money back! Maybe a turist tramp!
Verified Buyer
purchased on 22/05/2023
Answer from
CITY-LOCKER Paris
Hello, We don't understand your comment because we never get a call from you even if you had not receive your codes. Can you remove your comment please ? We wish you a great day.
1/5
★☆☆☆☆
The keypad didn't work to enter the premises. the number given didn't answer.
Acheteur Vérifié
purchased on 25/04/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello sir and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We note that despite this you were still able to use your locker and are therefore surprised by your rating. We look forward to seeing you again under better conditions.
1/5
★☆☆☆☆
The door could not be opened with the key number. I have sent a mail about this and received no answer.
Verified Buyer
purchased on 15/04/2023
Answer from
CITY-LOCKER Paris
Bonjour Ulrich we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem. Could you please resend your mail to [email protected] so that we can answer it. Merci
1/5
★☆☆☆☆
Locker doesn't work.
Door is not locked at all.
As I don't have much tine to call and wait for help, I needed to carry all the baggages that day
Also I met a one who did not received email and cannot store baggage.
Verified Buyer
purchased on 18/04/2023
Answer from
CITY-LOCKER Paris
We are so sorry for the problem you have had. You should have called the hotline available every day from 8.00 am to 10 pm to get assistance and be avale to use our service. Please send us an email at [email protected] to get a refund the 15€ not 18€ that you have paid We take the opportunity of your feedback that booking is mandatory to get your codes to use our service. Once again sorry for the problem
1/5
★☆☆☆☆
I was never able to use the locker on Saturday April 8. Neither I nor my husband were able to access the lockers. 30€ wasted. Nobody picked up the phone. About 10 people were inside with the same issue. We have videos. Please give me a refund.
Verified Buyer
purchased on 08/04/2023
Answer from
CITY-LOCKER Paris
Bonjour Thanks for your message We have check in our systems and see that you have open your locker at 12:18 am and reopen it at 18:40. As you are the only one to have the codes who cannot be? We have also check our camera and your locker has been used. Why are you asking for a 30€ refund as you only book and used one? For some reason we do not understand you are lead. Send us your video it will e very interesting. Other people outside at the same time where propanly booking ….
1/5
★☆☆☆☆
Very bad. When we arrived. People were stuck inside because the code to open the door didn't work. We didn't leave our suitcases for fear of being locked out too; I lost 15 euros and we left our suitcases elsewhere.
Acheteur Vérifié
purchased on 03/04/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello We are very surprised to read your message because our system informs us that you dropped off your belongings at 10:37 and picked them up at 18:33. Our system allows us to track locker opening times. What's more, you are not asked for a code to exit. We have just sent you an e-mail to get more information so that we can of course reimburse you if you have really encountered a problem.
1/5
★☆☆☆☆
Very bad experience. I almost lost my airplane due to a problem with the door locker that we cannot open.
Verified Buyer
purchased on 27/03/2023
Answer from
CITY-LOCKER Paris
Thanks for using our service and sorry for the problem you have had. Could you please give us more information about what happened as it sounds that you have not contact us either by phone or mail to help you. That will helped us understanding what happened with your booking Thank you very much
1/5
★☆☆☆☆
Good Day
I was unable to locate lockers in the Gare De Nord location. The attendants working there sent me to another locker location and said there was no City Locker. I paid in advance and tried to contact City Lockers by email and no one ever responded.
Thank you
Verified Buyer
purchased on 27/03/2023
Answer from
CITY-LOCKER Paris
Bonjour Sorry you did not found us as we are outside the railway station as clearly indicated in our booking confirmation. Address and direction are indicated by google map on our booking confirmation. The hotline can be reach by phone and not mail especially for emergency. We will be very happy to offer you a credit note valid 6 months even though we are not responsible for this matter. Please contact [email protected] Thank you
1/5
★☆☆☆☆
The door didn't work. We tried to contact th em but couldn't get through. In the end, we couldn't use the service.
Acheteur Vérifié
purchased on 12/02/2023
Translated review
Answer from
CITY-LOCKER Paris
Thanks for your feedback and sorry for the problem you have had in using our service. The statement of the opening of door and lockers of your bookings shows that you have : - dial your codes and open the door 5 times : 9:11am /9:14am/9:16am/11:45am/17:09pm - dial codes and open the locker 3 times : 9:16am/11:45am/17:09am As you were the only one to have those codes unless tou gave them to someone else it sounds you have used our service.
1/5
★☆☆☆☆
Very far from the estation
Verified Buyer
purchased on 15/02/2023
Answer from
CITY-LOCKER Paris
Bonjour Thanks for using our service To be able to give an appropriate answer ton your advice and feedback could you please tell us which station you are talking about? Are you sure you did book the right location according to where you were staying? Please help us giving you the best answer. Thank you
1/5
★☆☆☆☆
The locker wouldnt open with the code, so we couldnt use the service. There were 4 other people waiting inside who aklso couldnt access their locker. One guy was o0n the phone to the help line phone nummber, but there was nobody picking up the phone to help
Verified Buyer
purchased on 26/02/2023
Answer from
CITY-LOCKER Paris
Sorry you have had a problem in using our service. No problem has been reported by you or other people that day and we have check in our system and it reports that the locker has been open at 12:50:56 the 1rst time and 12:51:15 the second time May be you just do not pull the door? Further more no message has been left on our hotline mentioning any problem. When you call the hotline it asks you in 3 languages to leave a message in case of emergency so that we can call you back. Could it be you have not called the right number? And finally we have check the phone number given by you and didn't find any call; have you used another tel number? Please get in touch with our custumer's service so that we can face this problem and of course refund you if we considered it is a technical problem
1/5
★☆☆☆☆
I mistakenly booked for 25th January instead of 25th February and asked Support whether the booking could be changed but have had no reply. I have now made a separate booking for 25th February and have asked Support whether I may have a refund for the January booking. I have had no reply whatsoever and am very disappointed.
Verified Buyer
purchased on 27/12/2022
Answer from
CITY-LOCKER Paris
Hello Alan, Sorry for the late answer, we are actually making the refund for your January 25th booking, you will receive it very soon. We hope to see you again in one of our storages very soon, have a great day !
1/5
★☆☆☆☆
Misinformation regarding the amount of luggage able to fit in locker resulted in us having to purchase a second locker upon arriving. This was further challenged by the fact that no cell reception is able to be accessed in the shop leaving me standing outside in rain trying to purchase locker online. Upon acquiring a second locker it was revealed that our designated locker was faulty and did not properly close. I then proceeded to contact helpline whilst standing outside in rain again only to find the helpline is only in french. Would give zero stars if I could!
Verified Buyer
purchased on 19/12/2022
Answer from
CITY-LOCKER Paris
Hello, Thank you for your opinion, Regarding our locker's size, you can fit 4 cabin luggage according to the IATA standard or one large suitcase. Furthermore, you could have reach our hotline (which is available in French, Enligsh and Spanish) and we would have changed your defaulting locker. CityLocker's team wish you a great day !
1/5
★☆☆☆☆
Io ed i miei abbiamo prenotato e pagato 6 cassette e non ne abbiamo utilizzata neanche una in quanto non si aprivano
Abbiamo atteso più di un'ora, tra tentativi e arrivo del tecnico ma in alcune prove si aprivano, subito dopo, riprovando no.
Probabilmente c'era un guasto tecnico.
Alla fine ce ne siamo andati nel timore che al ritorno avremmo perso troppo tempo nel riaprirle.
Pessima esperienza, inoltre abbiamo fatto presente la problematica via chat, ma non siamo stati neanche risarciti
Verified Buyer
purchased on 31/12/2022
Answer from
CITY-LOCKER Paris
Hello Bianca, Thank you for your opinion, We are sorry you had troubles during your visit, in case of any problems do not hesitate to call the hotline. As soon as we were informed, one of our members came to solved the issue. After checking, we have refunded you on an exceptional and commercial basis. CityLocker's team wish you a great day !
1/5
★☆☆☆☆
Not happy paid for 4 lockers however when I went one was being used and was full of someone’s cases.
This is very unsafe as items could be stolen. And I have not been refunded either
Verified Buyer
purchased on 29/12/2022
Answer from
CITY-LOCKER Paris
Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.
1/5
★☆☆☆☆
It says 2 Euros on the website it did cost us 15 euro per bag. just put the upfront price
Verified Buyer
purchased on 27/12/2022
Answer from
CITY-LOCKER Paris
Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
1/5
★☆☆☆☆
Support never responded. So I would give them a very poor review for bad customer service
Verified Buyer
purchased on 13/12/2022
Answer from
CITY-LOCKER Paris
thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...
1/5
★☆☆☆☆
Before booking the lockers I talked to customer support. I told them we had 4 carry ons and 4 backpacks. They suggested we book 4 lockers. We only needed two. I asked for a refund. I have reached out to them several times without any response. I am not happy with the service.
Verified Buyer
purchased on 20/12/2022
Answer from
CITY-LOCKER Paris
Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement
1/5
★☆☆☆☆
Impossible to modify or cancel a locker reservation. This penalizes not only the customer, but also future customers who could have benefited from the locker! This is nonsense and outdated business practice.
Acheteur Vérifié
purchased on 30/10/2022
Translated review
Answer from
CITY-LOCKER Paris
Hello As indicated in the General Terms and Conditions of Sale (which you validated when you placed your order) and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.