9.2/10
★★★★★
based on 5923 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
Works well, no complications. Place ist very very very narrow
Jens P.
Jens P.
purchased on 09/05/2024 
Answer from CITY-LOCKER Paris
Hello, Jens Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service but not sure what you were expecting? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Locker did not open first 3 times. I was careful entering numbers. A bit rundown.
Maria M.
Maria M.
purchased on 12/05/2024 
2/5
★★☆☆☆
The lockers seem convenient but the lack of communication with the company is not existent. Customer service is key
Rowdy R.
Rowdy R.
purchased on 09/05/2024 
Answer from CITY-LOCKER Paris
Hello, Thank you for your message , We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions. but by the way you have not use our service as you have ask for the refund, refused as per our general terms and conditions but offer you a credit note valid 6 months. Might be the reason why you put a bad comment on us ....
3/5
★★★☆☆
The scheme is clever and useful but the realization is anything but intuitive. Simply figuring out how to open the door puzzled everyone we saw there. We also could have very easily used just one locker and that would have made the expense easier to justify, but the app asks you how many bags you have rather than, how much room you need. Overall, it was very useful even if a bit expensive.
Karl I.
Karl I.
purchased on 04/05/2024 
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Clear instructions and easy to use. Lockers were smaller than expected
Stephanie P.
Stephanie P.
purchased on 30/01/2024 
3/5
★★★☆☆
Ok, but quite expensive
Jin Q.
Jin Q.
purchased on 02/05/2024 
Answer from CITY-LOCKER Paris
Hello Jin, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3/5
★★★☆☆
Enough space in the locker. 10 minutes walking from the station.
Roan T.
Roan T.
purchased on 30/04/2024 
Answer from CITY-LOCKER Paris
Hello, Roan Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2/5
★★☆☆☆
No one on the phone Keyboard not working...
Christine L.
Christine L.
purchased on 29/04/2024 
Translated review
Answer from CITY-LOCKER Paris
Hello Christine, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. Have you contacted them? (we can't find any record of your call) and it seems that you have managed to use your locker even though the keys don't work? I confess I don't quite understand. In case of technical problems, our hotline can help you open your locker or send you a technician. More details would help us to understand what happened; please contact us at [email protected].
2/5
★★☆☆☆
I used the service today at Saint-German des Pres location. The outside door was broken, anyone could enter, in fact i saw some of the lockers were forcely opened. I tried to call them several times, since in every website they were indicating that they are very responsive to their hotline, but no one responded. I had no choice but to leave my bag in the locker. At the end of a couple hours gladly nothing happened but given the conditions, it was just luck. Very unreliable, wouldn't recommend anyone to trust their valuable belongings.
Ela A.
Ela A.
purchased on 28/04/2024 
Answer from CITY-LOCKER Paris
Bonjour Ela et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
3/5
★★★☆☆
The price for a whole day is fine, but it would be a good idea to set a price per hour or some, others give you that chance. If you need couple of hours or little more, is too expensive.
Iban P.
Iban P.
purchased on 25/04/2024 
2/5
★★☆☆☆
I spent 5 minutes try to open the door because the keyboard was defective. tou can image how I felt after leaving the lagguage inside that trap. (I spent other 5 minutes to re-open the door and go to the airport). shivers of fear
Simone F.
Simone F.
purchased on 19/04/2024 
Answer from CITY-LOCKER Paris
Hello Simone, We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
3/5
★★★☆☆
Map with location would be helpful
Ute L.
Ute L.
purchased on 05/04/2024 
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We just want to remind you that a map is either on the website and on your booking confirmation Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2/5
★★☆☆☆
I was not able to open the locker. Tried several times.
Silke L.
Silke L.
purchased on 17/04/2024 
Answer from CITY-LOCKER Paris
Bonjour Silke we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
3/5
★★★☆☆
Está muy bien, pero el espacio es muy pequeño debería haber sillas baño y algo para cargar el móvil las taquillas no dan mucha sensación de seguridad
Diego R.
Diego R.
purchased on 09/04/2024 
3/5
★★★☆☆
I had trouble finding my way out of the garre. So we walked for a long time. Small space, not very practical when several customers are there at the same time. When we left, another customer found suitcases in the locker he'd reserved. We gave him ours.
Carine L.
Carine L.
purchased on 13/04/2024 
Translated review
Answer from CITY-LOCKER Paris
Hello, Carine Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Royal location.
Louis S.
Louis S.
purchased on 17/02/2024 
Translated review
2/5
★★☆☆☆
Easy booking Bad locker code. Access code for door, followed by locker number is too insecure
Daniel Z.
Daniel Z.
purchased on 13/04/2024 
Answer from CITY-LOCKER Paris
Hello, Daniel Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Just for your perfect information the code is individual and différents for each locker and customer and location so that no one can have the same code and all the codes are changed everyday. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Had we only rented 1 locker, the review would be 4 stars but since we rented 2 and only 1 worked and I haven't been able to be refunded yet, I'm rating 3 stars because it is a great service to tourists. I just sent an email to [email protected] and hope to hear back and be refunded and I'll be happy to edit this review. Thank you!
Juliana C.
Juliana C.
purchased on 12/04/2024 
Answer from CITY-LOCKER Paris
Hello, Juliana Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The refund has been done. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Very practical but too expensive
Rolande L.
Rolande L.
purchased on 02/04/2024 
Translated review
Answer from CITY-LOCKER Paris
Hello Rolande, thank you for using our service, sorry if you found it a little expensive, we always try to offer the best service at the best price available. We hope to see you soon in one of our Citylockers and wish you a good day!
2/5
★★☆☆☆
You need to simplify access to the lockers. I spent 10mins trying to get into my locker and I nearly missed my flight as a result.
Fred H.
Fred H.
purchased on 07/04/2024 
Translated review
Answer from CITY-LOCKER Paris
Hello, Fred Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. If we simplify we decrease the security and safety level. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Door was difficult to open due to technical issue
Thomas H.
Thomas H.
purchased on 28/03/2024 
3/5
★★★☆☆
It was very convenient. However, we had to rent 3 lockers because we were 4 people and could't fit more than 1 regular size suitcase in the locker.
Carolyn M.
Carolyn M.
purchased on 30/03/2024 
2/5
★★☆☆☆
When purchasing. Information stated that the locker could hold 4 suitcases. It would hold only one. We left without putting any of our bags in it. Wasted our money.
Adam G.
Adam G.
purchased on 02/04/2024 
Answer from CITY-LOCKER Paris
Hello, Adam Thanks for your message S The locker size is clearly indicated on the website as well as the number of luggage it can fits The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm). So of course can not feet 4 if they are bigger. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time.
3/5
★★★☆☆
The floor was super dirty. We had to enter a code few times to open a locker. At the end we managed to use it and retrieve our bags safe so it was good. But definitely the whole Space needs cleaning.
Marcin B.
Marcin B.
purchased on 01/04/2024 
Answer from CITY-LOCKER Paris
Hello, Marcin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
O site induz em erro porque parece que o cacifo fica dentro da estação e não é verdade, fica muito longe quando se trás mochilas às costas. Demoramos uns bons 10-15 minutos a a chegar lá. O cacifo é muito espaçoso.
Silvia E.
Silvia E.
purchased on 03/03/2024 
Answer from CITY-LOCKER Paris
Hello Silvia, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
2/5
★★☆☆☆
We have had 2 big loggadge and didn`t enter in one locker. In the description it should fit 4x loggadge. So we had to pay one more time ( 15 euro x 2 ) that is a lot of money for a few hours of lockers.
Teodor S.
Teodor S.
purchased on 29/03/2024 
Answer from CITY-LOCKER Paris
Hello, Teodor Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can fits but it is difficult for us to give an advice as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time. as a reminder : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
3/5
★★★☆☆
Easy but misleading booking, the locker should be called Bastille and not Gare de Lyon. It should be possible to choose the height of the locker.
Malaury B.
Malaury B.
purchased on 28/03/2024 
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
2/5
★★☆☆☆
The code isnt sent to my email. The locker wasnt big
Rachel L.
Rachel L.
purchased on 26/03/2024 
Answer from CITY-LOCKER Paris
Bonjour Rachel we are so sorry for the problem you have had; After checking codes have been sent to the email address given by you we placing your order; We just want to point out that we can not received the codes if you put a wrong email address. Regrading the locker size it is the size of the locker it is the one given on our website : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
3/5
★★★☆☆
Inside the gare de l’est there are safe lockers for half the price and for 24 hours or even longer. I didn t know that. Otherwise I wouldn’t use city locker
Behruz F.
Behruz F.
purchased on 29/02/2024 
Answer from CITY-LOCKER Paris
Bonjour Behruz, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
3/5
★★★☆☆
Too extensive and thé Dior IS Nevers closed, not secured enough
Carole D.
Carole D.
purchased on 09/03/2024 
Answer from CITY-LOCKER Paris
Hello Carole, We are sorry that you had trouble during your time in one of our storage, Regarding the price, it is 15 euros for 1 day of booking, it corresponds to a little bit more of 1 euro for 1 hour. Regarding the door, we had a technical issue during your visit but it has been fixed since, we are sorry you had to experience that problem. Have a great day from the City-Locker's team.