/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I never made it there! Can I get a refund?
Lisa M.
purchased on 20/06/2024
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Accessibility could be described a bit better, with photos, maybe?
Eric F.
purchased on 07/06/2024
Answer from CITY-LOCKER Paris
Hello, Eric Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Very good concept. We used it just for a half day and checking in was very fast and easy. We were lucky there were other people, because the code did not always work on the door.
We typed it in correctly but the door did not open. The people before us also had this issue. The door did not open with them.
Please check this 🙂
Kara V.
purchased on 16/06/2024
Answer from CITY-LOCKER Paris
Bonjour Kara we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
3
/5
★★★☆☆
Basically, the service works fine - guidance is clear, location is within a walking distance from both railway stations. The only thing misleading is the price - one would expect that 15 euros is the price for overnight keeping while in fact it's 15 euros for one day no matter when one drops the luggage and another 15 euros even if you collect at 08.00 in the morning! I would not use such expensive storage if it would be possible to find another storage with early collection time (before sqay 09.00)/
Andrey S.
purchased on 08/06/2024
Answer from CITY-LOCKER Paris
Hello ANDREY, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
3
/5
★★★☆☆
It was not as close to the station as I expected….!
Richard D.
purchased on 06/06/2024
Answer from CITY-LOCKER Paris
Hello richard, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3
/5
★★★☆☆
Satisfied with customer service
Marie-christine H.
purchased on 31/05/2024
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
Wir haben noch nicht einmal 2 Koffer in das Fach bekommen. Daher mussten wir noch ein zweites Fach dazu buchen. Ab 2 € ist lachhaft 15€ pro Fach. Dafür dann einfach zu teuer.
Kai B.
purchased on 07/06/2024
Answer from CITY-LOCKER Paris
Hello , Thank you for using our service. The locker size is clearly indicated on our website as well as the number of luggage it can feat. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
2
/5
★★☆☆☆
I think it is very expensive. You could offer the option booking per hours.
The option of booking only online is not adapted to people without cell phone, internet or in case your mobile is not charged. whatever. for the rest. it was everything fine and ok. thanks for this service
Katrin D.
purchased on 28/05/2024
Translated review
Answer from CITY-LOCKER Paris
Hello Katrin and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
A little complicated to access the location, and deciphering how to open the door and the lockers ... It can use a hotline phone number to call someone on the fly...
Armando T.
purchased on 29/05/2024
Answer from CITY-LOCKER Paris
Hello, Armando Thank you for your message , We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
2
/5
★★☆☆☆
I was charged about 14 euros more than was quoted. I was told for a few hours I could rent a locker for 2 euros and would up being charged about 16 euros. Took me a bit of time to figure out how the door code worked as the instructions were very ambiguous.
Michael B.
purchased on 01/06/2024
Answer from CITY-LOCKER Paris
Hello Michael, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3
/5
★★★☆☆
The city locker is very practical and conveniently located. On the other hand, it's still expensive: €15 a day for 1 locker... but it's worth it when there's more than one.
Marine G.
purchased on 02/06/2024
Translated review
3
/5
★★★☆☆
When we tried to get back our luggage we couldn't open the locker even we entered the correct pin code. We tried several times but it didn't open and we were in a rush to catch our train. It was very stressful, it was opened after 4th or 5th try. You should check their function frequently since there is no one working at the branch.
Bige T.
purchased on 27/05/2024
Answer from CITY-LOCKER Paris
Hello, Bige Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have you called the hotline to get some help? You have an assistance 7/7 from 8am to 10 pm Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Easy to find, but breaks down from time to time; broke down when we arrived, but fortunately the technician was already on site. Neither the front door nor the locker opened properly, but fortunately everything worked fine in the evening.
Ekaterina M.
purchased on 15/05/2024
Translated review
Answer from CITY-LOCKER Paris
Hello, Thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
Expensive, compared to alternatives at the station
Rafayel S.
purchased on 15/05/2024
Translated review
Answer from CITY-LOCKER Paris
Hello Rafayel, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3
/5
★★★☆☆
I've always had no problems using this service.
I hadn't used it for many months, and I was just surprised to see the rate increase so much, that's the only small negative point.
Hervé L.
purchased on 12/05/2024
Translated review
Answer from CITY-LOCKER Paris
Hello Hervé, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
3
/5
★★★☆☆
No possibile to pay only for half day
Gabriele T.
purchased on 18/05/2024
3
/5
★★★☆☆
Locker smaller than expected, could just fit one larger suitcase and two small ones into the locker.
Annchristine H.
purchased on 10/05/2024
3
/5
★★★☆☆
Works well, no complications. Place ist very very very narrow
Jens P.
purchased on 09/05/2024
Answer from CITY-LOCKER Paris
Hello, Jens Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service but not sure what you were expecting? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Locker did not open first 3 times. I was careful entering numbers. A bit rundown.
Maria M.
purchased on 12/05/2024
2
/5
★★☆☆☆
The lockers seem convenient but the lack of communication with the company is not existent. Customer service is key
Rowdy R.
purchased on 09/05/2024
Answer from CITY-LOCKER Paris
Hello, Thank you for your message , We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions. but by the way you have not use our service as you have ask for the refund, refused as per our general terms and conditions but offer you a credit note valid 6 months. Might be the reason why you put a bad comment on us ....
3
/5
★★★☆☆
The scheme is clever and useful but the realization is anything but intuitive. Simply figuring out how to open the door puzzled everyone we saw there. We also could have very easily used just one locker and that would have made the expense easier to justify, but the app asks you how many bags you have rather than, how much room you need. Overall, it was very useful even if a bit expensive.
Karl I.
purchased on 04/05/2024
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Clear instructions and easy to use. Lockers were smaller than expected
Stephanie P.
purchased on 30/01/2024
3
/5
★★★☆☆
Ok, but quite expensive
Jin Q.
purchased on 02/05/2024
Answer from CITY-LOCKER Paris
Hello Jin, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3
/5
★★★☆☆
Enough space in the locker. 10 minutes walking from the station.
Roan T.
purchased on 30/04/2024
Answer from CITY-LOCKER Paris
Hello, Roan Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
No one on the phone Keyboard not working...
Christine L.
purchased on 29/04/2024
Translated review
Answer from CITY-LOCKER Paris
Hello Christine, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. Have you contacted them? (we can't find any record of your call) and it seems that you have managed to use your locker even though the keys don't work? I confess I don't quite understand. In case of technical problems, our hotline can help you open your locker or send you a technician. More details would help us to understand what happened; please contact us at [email protected].
2
/5
★★☆☆☆
I used the service today at Saint-German des Pres location. The outside door was broken, anyone could enter, in fact i saw some of the lockers were forcely opened. I tried to call them several times, since in every website they were indicating that they are very responsive to their hotline, but no one responded. I had no choice but to leave my bag in the locker. At the end of a couple hours gladly nothing happened but given the conditions, it was just luck. Very unreliable, wouldn't recommend anyone to trust their valuable belongings.
Ela A.
purchased on 28/04/2024
Answer from CITY-LOCKER Paris
Bonjour Ela et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
3
/5
★★★☆☆
The price for a whole day is fine, but it would be a good idea to set a price per hour or some, others give you that chance. If you need couple of hours or little more, is too expensive.
Iban P.
purchased on 25/04/2024
2
/5
★★☆☆☆
I spent 5 minutes try to open the door because the keyboard was defective. tou can image how I felt after leaving the lagguage inside that trap. (I spent other 5 minutes to re-open the door and go to the airport). shivers of fear
Simone F.
purchased on 19/04/2024
Answer from CITY-LOCKER Paris
Hello Simone, We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
3
/5
★★★☆☆
Map with location would be helpful
Ute L.
purchased on 05/04/2024
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We just want to remind you that a map is either on the website and on your booking confirmation Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
I was not able to open the locker. Tried several times.
Silke L.
purchased on 17/04/2024
Answer from CITY-LOCKER Paris
Bonjour Silke we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.