/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Lost my access codes, and nobody on the phone to answer me. Taken by time because we had an appointment, we had to pay again to rent new lockers...
Acheteur Vérifié
purchased on 05/05/2022
Translated review
Answer from CITY-LOCKER Paris
Thank you for your message. Your codes were sent to you on the day of your order (May 5). Our hotline is open from 8 a.m. to 10 p.m. every day. When you call, you'll automatically receive a text message that you'll need to reply to in order to get a return 😉 Please contact our customer service directly
1
/5
★☆☆☆☆
Worst ever - they did not reimburse me for an excess locker
Verified Buyer
purchased on 28/05/2022
1
/5
★☆☆☆☆
Me enviaron a otra dirección para guardar mi bolso, pedí reintegro y no se hicieron cargo
Verified Buyer
purchased on 31/05/2022
1
/5
★☆☆☆☆
Has a problem and never got a response back.
Verified Buyer
purchased on 27/05/2022
1
/5
★☆☆☆☆
No service, it was all self-service. Happy to pay the fine as it was my fault but nothing can be done till the next day was ridiculous. This is supposed to bring convenience but it’s the other way around.
Verified Buyer
purchased on 26/05/2022
Answer from CITY-LOCKER Paris
hello As indicated on our site when you placed your order, our opening hours are from 8 a.m. to 10 p.m. For the security of lockers and luggage inside, our doors close at 10 p.m. and alarms go off. We cannot be responsible for the fact that you arrive late to collect your luggage.
1
/5
★☆☆☆☆
After I had put the luggage in the compartment, I wanted to try opening it again for later, just to be on the safe side. Well, the code I entered was no longer accepted and the compartment could no longer be opened. But the code I entered was definitely correct. To be honest, I also had the feeling that someone in the background was having fun and deliberately not accepting the code. I was able to open it a few hours later, but City Locker definitely ruined the last day of my holiday, because the whole time I couldn't be sure that I would be able to get my luggage out again in time. I was thinking about my luggage the whole time. Next time, I will use the locker at the station.
Verified Buyer
purchased on 17/05/2022
Answer from CITY-LOCKER Paris
Hello and thank you for your message. We reassure you that no one plays behind to annoy you... you did not enter the correct code so your locker cannot be opened. When you returned you entered the correct code and your locker opened. In case of concern, a hotline is at your disposal from 8 a.m. to 10 p.m. every day, we could have reassured you from the start if you had contacted us.
1
/5
★☆☆☆☆
The reserved locker was not available. Emergency telephone number responded too late. After our Paris trip we've sent citylocker an email regarding the refuind of the locked. Since than (1,5 week ago)no answer from citylocker.
Verified Buyer
purchased on 01/05/2022
1
/5
★☆☆☆☆
I had to pay for two lockers since I never got confirmation from the first. Then when I finally got my locker the door didn't work so I had to call customer service, who didn't answer. I had to bargain with someone over text to re-send my new code. The entire process was more expensive and took more time than a supposedly "convenient" service.
Verified Buyer
purchased on 11/05/2022
1
/5
★☆☆☆☆
A scam: the website says "starting from 2 euros", but I actually had to pay 30 euro for dropping my luggage a few hours. Indeed the lockers are very small and you'll probably need more than one. In my case 2 at 15 euro each. Notice that everything is authomatic so they don't even give work to a guardian!
Verified Buyer
purchased on 19/03/2022
Answer from CITY-LOCKER Paris
Thank you for your message. On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
1
/5
★☆☆☆☆
While booking two lockers I received a failed notification, so I booked it online again.
Funny enough it turns out the first booking wasn´t a failure, the fee was charged two times and I ended up having 4 lockers, while I only needed 2 and used only two There is no way to cancel.
So - the lockers are what they are - funtioning, but the booking system is below zero
Verified Buyer
purchased on 17/04/2022
Answer from CITY-LOCKER Paris
Hello thank you for your message, in the event of a problem like this, we advise you to contact our hotline, which is available 7 days a week from 8 a.m. to 10 p.m.
1
/5
★☆☆☆☆
Failed to process payment, then was charged twice and received no response from their support when I reached out.
Verified Buyer
purchased on 19/12/2021
Answer from CITY-LOCKER Paris
Hello We have no records of your request by email. After verification, you have placed 2 very distinct orders with 2 different payment methods. There is no duplicate
1
/5
★☆☆☆☆
Terrible, terrible, terrible!!! I booked a locker for 1x day, and had no issues, then emailed to book for an extra day as I could not get to the address by the end of the first day. They sent me an invoice for an extra day, and I promptly paid it. They did not send me a new code to enter the building or unlock my locker. I thought nothing of this, as I assumed I could use the original code they'd sent me. I arrived 40mins before close on the second day to find the original code did not work. Another customer opened the door from the inside, letting me in and I, and 3 others with me, attempted to unlock my locker, but the code did not work. I then realised I might need a new code for a new day and checked my spam mail, I tried calling about 5 times (they do not pick up their phone), I sent them an email. I could not get in touch with them.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
Verified Buyer
purchased on 21/04/2022
Answer from CITY-LOCKER Paris
hello thank you for your message which does not reflect the truth. Here is your real history, you reserved a locker and you wanted the extension, we then sent you the invoice for the payment and payment of the invoice, we sent you the codes by email and text. the next day you came using the wrong code but you never contacted our services for help, otherwise we would have helped you open your locker. We therefore sent you the email indicating that you did not collect your luggage and we sent you an invoice for the payment of the additional day on a commercial basis because otherwise the non-recovery procedure had to be put in place and that you will have cost 75€. You sent us 35 emails to tell us that you just didn't want to pay.... When you paid the €15 bill we immediately texted and emailed you the codes we asked if you would like them. had received and you did not reply, so we sent them to you 3 times. You only answered 30 minutes later... Our hotline is available and responds from 8 a.m. to 10 p.m. every day.
1
/5
★☆☆☆☆
Terrible! they advertise that it costs two euros, and they charge you 2 per locker. I bought 11 for my family, and they only delivered 8 codes. I called to complain and was mistreated by the attendant. Had to beg to get the codes, missed 3 hours of travel and spoiled my first day. DO NOT USE THIS SERVICE!
Verified Buyer
purchased on 16/04/2022
Answer from CITY-LOCKER Paris
Hello and thank you for your message which does not reflect the truth. The email you received only included 8 codes and as soon as you called us, we checked and we assigned you the last 3 lockers and sent your codes and you refused one of the lockers... you probably haven't lost 3 hours I can give you your locker opening hours...
1
/5
★☆☆☆☆
We arrived 8 minutes after 10 pm and we couldn’t get our luggage. Nobody answered our messages or phone calls and we had to go to our hotel (50 min away from the centre) without our luggage. We had to come back the following day and pay for the whole day again.
Verified Buyer
purchased on 15/04/2022
Answer from CITY-LOCKER Paris
Hello and thank you for your message We are open from 8 a.m. to 10 p.m. as indicated on our website and on the windows of our stores. When making your reservation you were aware of the situation, you indicate that you arrived 8 minutes after 10 p.m., for the safety of the place and the luggage present inside the door is automatically locked at 10 p.m. and the alarms is ok
1
/5
★☆☆☆☆
Accidentally chose wrong location. Requested a voucher for another use or refund. No one bothered to get back to me. Bad service when there is no customer service. Would not recommmend.
Verified Buyer
purchased on 10/04/2022
Answer from CITY-LOCKER Paris
Hello the service is neither refundable nor modifiable as indicated in our general conditions of sale that you have validated and in the FAQs We have sent you an email to confirm this.
1
/5
★☆☆☆☆
15 euros per half-day: obligation to take a full day and an advert "from 2 euros" which turns out to be 15 at the time of booking...
Acheteur Vérifié
purchased on 10/04/2022
Translated review
Answer from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
1
/5
★☆☆☆☆
We start at €2 and end up paying €12 to leave a bag for 1 hour. Lame.
Acheteur Vérifié
purchased on 07/04/2022
Translated review
Answer from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
1
/5
★☆☆☆☆
Due to unforeseen circumstances, I wanted to cancel my reservation but this was not possible and customer service made no effort and categorically refused...
Acheteur Vérifié
purchased on 06/04/2022
Translated review
1
/5
★☆☆☆☆
Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!
Verified Buyer
purchased on 27/03/2022
Answer from CITY-LOCKER Paris
thank you for your comment which corresponds perfectly to your friend's defamation campaign. we sent the codes by sms and by email as soon as you called ... just you were 3, ordered 3 lockers and you only needed 2 of them, d or it was a defamation campaign which can be punished by law. .... we let the customers judge with the many positive opinions ....
1
/5
★☆☆☆☆
They made us book more lockers than we needed and refused to refund the one's we didn't need
Verified Buyer
purchased on 28/03/2022
Answer from CITY-LOCKER Paris
Hello, thank you for your feedback. We do not understand your remark since the order is made by you directly on our website, we do not intervene at any time in the order ... When you take your order, you have all the information on the addresses, the size lockers the dates available and we ask you how many lockers you want to reserve. You do not meet anyone from the company at any time in the ordering process so we do not understand this comment
1
/5
★☆☆☆☆
Unfortunately this company seems unable to offer a professional service-level.
Verified Buyer
purchased on 27/03/2022
1
/5
★☆☆☆☆
The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.
Verified Buyer
purchased on 24/03/2022
Answer from CITY-LOCKER Paris
Hello, thank you for your feedback which does not reflect the experience you had. I will remind you how your experience went. You called the Hotline at 10.58 a.m. and you received a text message which you answered. You informed us that you were unable to close your locker, we checked and you opened the locker twice... you informed us that you had reserved a 2nd locker, we sent a technician on site who found that the locker was fully operational since it was closed when he arrived. Our hotline has answered you and informed you of the situation. we are not responsible for the fact that you order a 2nd locker before our hotline manages your file and even before having contacted us.
1
/5
★☆☆☆☆
Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against
Acheteur Vérifié
purchased on 19/03/2022
Translated review
Answer from CITY-LOCKER Paris
Hello Thank you for your review which in no way reflects your experience, you forgot to specify that you booked on our St Germain address and that you showed up at 15H47 at our Chatelet les Halles address, at 15H53, you contacted us to inform us that of the situation and did not give us time to make the change to your order that you had already placed an order while we send you your codes .... You're in a hurry, we understand, but give us time to check availability and make the change... Less than 5 minutes to check availability and make the change. I remind you that it was you who chose the address you wanted when you placed the order.....
1
/5
★☆☆☆☆
We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.
Verified Buyer
purchased on 22/08/2021
Answer from CITY-LOCKER Paris
Hello, there was a technical incident during your visit following a bad code and we apologize for it. The hotline replied to you by message to which you did not reply. Our sales department not being present on Sunday they answered you by email and made the refund and made you a commercial gesture. The paypal fees are borne by the seller, you have no fees on your payment .... we have reimbursed you today. Your note and your comment are not only intended to denigrate the service, you do not leave the right to a technical problem knowing that you have not either responded to the text message from our hotline to help you.
1
/5
★☆☆☆☆
Unable to enter the code correctly despite repeated attempts, we had to call the correspondent, who was very unfriendly. He looked down on people.
Had to change the temporary code 2x.
He was also on the phone with someone else.
In short, to be avoided.
Acheteur Vérifié
purchased on 23/10/2021
Translated review
Answer from CITY-LOCKER Paris
Good evening our hotline is open from 8am to 10pm 7 days a week. We never received your complaint! After checking all the systems were working correctly but you didn't enter the right code ... our hotline could have helped you ...
1
/5
★☆☆☆☆
Not secure. someone stole my money and belongings from the cell
Acheteur Vérifié
purchased on 02/10/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, Your opinion does not represent the truth, for our general conditions of sale specify not to leave any valuable object nor your identity papers or important papers in the locker to avoid any problem when you arrive too late to recover your things. One of your "friends" contacted us regarding your problem. After checking the surveillance videos and opening your locker, it appeared that only you had opened your locker. We advised you to file a complaint and provide the police with the surveillance videos. But you never filed a complaint....
1
/5
★☆☆☆☆
No cancellation option No half-day rate Unfriendly customer service A useful service, but above all very profitable.
Acheteur Vérifié
purchased on 04/03/2022
Translated review
Answer from CITY-LOCKER Paris
Hello, We're following up on your message, which reflects poorly on our service. As a reminder, we've been talking together and you were mixing 2 websites. Are you also mixing up customer services? When you placed your order, you validated the general terms and conditions of sale, which state that in your case a refund is not possible.
1
/5
★☆☆☆☆
Unpleasant customer service. Very bad with customers in case they have any questions. The lockers were dirty and the information about suitcase dimensions is not correct.
Acheteur Vérifié
purchased on 28/11/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, In response to your message, we would like to inform you that our hotline is available every day from 8am to 10pm to answer your questions. Our lockers and premises are cleaned and disinfected several times a week by our maintenance staff. Rest assured, all our lockers are the same size: In feet: 1.57 x 2 x 2.79 In inches: 18 x 24 x 33.46 In centimeters: 48 x 61 x 85 This size corresponds to most suitcases. This corresponds to 3 cabin suitcases.
1
/5
★☆☆☆☆
We opened the locker with the code and there was other luggage in it.
We called and had a very rude person at the telephone. In the end we got an other locker number.
At the end of the day we Could still open the locker with the luggage of the stranger, you didnt change the code.
This all doesnt gave the feeling that our luggage is save in your lockers.
Verified Buyer
purchased on 20/01/2022
Answer from CITY-LOCKER Paris
Hello, As we explained to you, this is a client who made the wrong locker when he arrived, the locker was open and he put his things in it. When you called, we immediately changed your locker so that you could leave your suitcases and we changed the codes of the locker so that you could no longer open it and by checking the surveillance cameras, you did not manage to open the locker.
1
/5
★☆☆☆☆
Not easy to find
Verified Buyer
purchased on 03/01/2022