/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Was easy to use. Expensive for the size though it actually doesn’t fit a lot in there. The room also smelt like gone off milk and was physically make me gag when dropping and collecting our suitcases
Katrina K.
purchased on 10/02/2024
Answer from CITY-LOCKER Paris
Hello, Katrina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Too bad the price is the same regardless of the number of hours.
Océane D.
purchased on 11/02/2024
Translated review
Answer from CITY-LOCKER Paris
Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 12€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
2
/5
★★☆☆☆
The fact that it is closing at night without the possibility to acces our locker for example in my case, I had to withdraw my luggages at 5AM for a flight and train, you can't always wait until the opening hours most of the time.
Ando B.
purchased on 05/02/2024
Answer from CITY-LOCKER Paris
Hello, Ando Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. Juts for your information we open at 8AM and not at 5AM City-Locker's Team
3
/5
★★★☆☆
Secure but too expensive
Jules C.
purchased on 02/02/2024
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Answer from CITY-LOCKER Paris
Hello Jules, thank you for sharing your opinion with us. City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. All this comes at a price, and we're the only company in Paris to offer this level of security. What's more, returning your luggage costs €3.75 for the day (8:00-22:00). We hope we've answered all your questions, and wish you a very pleasant day!
3
/5
★★★☆☆
C'est trop cher
Mohamed H.
purchased on 02/02/2024
Answer from CITY-LOCKER Paris
Bonjour, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
3
/5
★★★☆☆
Seemed a safe situation to me, I didn’t realize I had to register online prior, so I lost some time in front of the store, also because there was bad phone service. A little bit too expensive €15 for a few hours.
Vivien M.
purchased on 01/02/2024
Answer from CITY-LOCKER Paris
Bonjour Thanks for using our service. You do not have to create an account online; we just need an email and a tel number so that we can send you your personal codes; max 1 minute to make the booking with a telephone working properly. Regarding the price we can understand you find it a little high but we are the only in Paris to provide this level of safety and security while keeping your luggage (video protection, alarm, door code, locker code, secured lockers and shop and an assistance during opening hours) We hope we will have the pleasure to welcome you again in one of our City-Locker
3
/5
★★★☆☆
Too expensive
Rose G.
purchased on 29/01/2024
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Answer from CITY-LOCKER Paris
Hello Rose, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3
/5
★★★☆☆
Lack of explanations on the site
Mathilde M.
purchased on 28/01/2024
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Answer from CITY-LOCKER Paris
Hello, Thank you for taking the time to leave a review of our service. We are sorry that we did not fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
3
/5
★★★☆☆
The location is far from the Eiffel Tower. The space is very small and there were a lot of people inside: impossible to move around. Expensive.
Frédéric M.
purchased on 27/01/2024
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Answer from CITY-LOCKER Paris
Hello Frédéric and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
The process of renting a locker and getting the access code works smoothly.
Rodrigo C.
purchased on 26/01/2024
Answer from CITY-LOCKER Paris
Hello Rodrigo, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
2
/5
★★☆☆☆
It was not easy to open the door and also not easy to open the locker . . .
Jo H.
purchased on 19/01/2024
Answer from CITY-LOCKER Paris
Bonjour Jo we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
2
/5
★★☆☆☆
Much too expensive..2h or 24h same price
Gerard B.
purchased on 16/01/2024
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Answer from CITY-LOCKER Paris
Gerard Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
3
/5
★★★☆☆
Effective but excessively expensive 15 euros for a few hours
Sabine C.
purchased on 20/01/2024
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Answer from CITY-LOCKER Paris
Hello Sabine, Thank you for using our service. For security reasons, we are unable to keep the boutique open 24 hours a day at the moment. All this information is clearly shown on our website and on the booking confirmations. However, we hope to see you again in one of our Citylockers and wish you a pleasant day.
3
/5
★★★☆☆
Unfortunately no price per hour
Sylvain R.
purchased on 16/01/2024
Translated review
Answer from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day(8:00-22:00). We hope to see you again and wish you a pleasant day!
3
/5
★★★☆☆
Just a bit pricey
Anne H.
purchased on 16/01/2024
Answer from CITY-LOCKER Paris
Anne Merci d’avoir utilisé notre service. Nous prenons bonne note de votre remarque que nous allons remonter au service concerné. Le prix de 15€/jour/4 bagages , soit 3,75€ du bagages pour la journée ce qui fait de notre service le moins cher de Paris aux vues du niveau de sécurisation du baggage que nous offrons. Nous prenons note de vos commentaires et ferons de notre mieux pour gagner vos 5 étoiles lors de votre prochaine visite. En espérant vous revoir bientôt.
3
/5
★★★☆☆
Expensive. No instructions for the return of the suitcase.
Anne S.
purchased on 14/01/2024
Translated review
Answer from CITY-LOCKER Paris
Hello Anne and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. As the baggage retrieval procedure is the same as for drop-off, we did not feel it necessary to specify this in order not to create any confusion. We look forward to seeing you again in better conditions.
2
/5
★★☆☆☆
Lockers are smaller than advertised. Cannot fit 4 small bags. Only 2 carry on bags fit and one large bag. Are not the dimensions listed on website.
Peter P.
purchased on 31/12/2023
Answer from CITY-LOCKER Paris
Bonjour The lockers size is exactly the one indicated on our website. The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm). Sounds your luggage were bigger! Please next time as well as to our customers check your luggage size before booking to avoid such problem and coment. Have a nice day
3
/5
★★★☆☆
It's not immediately clear how the service works: it would be useful to indicate on the door that you must first register on your site before you can access the locker room. Unfortunately, during my visit all the lockers were occupied, and I didn't know this until after I'd booked and completed the transaction. In such cases, it would be useful to indicate at the entrance to the locker room, or even inside, that all the lockers are occupied.
Camila A.
purchased on 27/12/2023
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We strongly recommend booking in advance, as we are often fully booked. We look forward to seeing you again in better conditions. Happy New Year 2024 The City-Locker's team
3
/5
★★★☆☆
Very practical it would be nice if the lockers were a bit bigger but it's practical all the same. but the cleaning on the other hand! a smell especially in the saint germain locker that was horrible it wasn't very clean it's not at all pleasant to put your things down in a place that smells so bad. maybe =that with the 1st of january there was no one to clean it. after that the first one we used didn't smell bad but it wasn't very clean either. but it's so practical that i'll use it again.
Amandine L.
purchased on 01/01/2024
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Answer from CITY-LOCKER Paris
Hello Amandine and thank you for taking the time to bring this problem to our attention. Please accept our apologies for the inconvenience. We have indeed had a problem with the maintenance staff who normally come every day. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again and wish you all the best for the New Year. The City Locker's Team
2
/5
★★☆☆☆
We couldn't open the door for 5 minutes and when we called the emergency phone it was an answering machine.
Javier M.
purchased on 24/11/2023
Answer from CITY-LOCKER Paris
Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. the hotline is open from 8:00 am to 10:00 to give you general information in 3 languages and to leave a message in case of emergency so thta we can call you immediately to help. Did you leave one? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Alright
Iheb J.
purchased on 06/12/2023
Translated review
Answer from CITY-LOCKER Paris
Hello, Thank you for using our service and for giving us your feedback. In our constant effort to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve. Thank you very much.
3
/5
★★★☆☆
Very interesting service so that you don't have to walk around with your bags between leaving the hotel and waiting for the train, but the price is exorbitant: €15 for 3 hours is really too much!
Chantal B.
purchased on 05/12/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Chantal, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
2
/5
★★☆☆☆
I booked a locker that was designed for 4 cabin-sized suitcases, but could only fit 2 and a handbag!!! I had to pay for a second one, and luckily there was still some space available, otherwise I would have been in a lot of trouble! I'll add one star because the service is very practical in spite of everything!
Stephanie C.
purchased on 26/11/2023
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Answer from CITY-LOCKER Paris
Hello Stéphanie, We're sorry that the service didn't suit you. However, we can assure you that our lockers are well adapted to accommodate 4 IATA-standard cabin suitcases, depending of course on the size of your suitcases. The City-Locker team
3
/5
★★★☆☆
Useful, but a 1/2-day rate is essential
Lydia G.
purchased on 18/11/2023
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3
/5
★★★☆☆
Clean lockers, safe place. However the size does not fit 4 x 24 inch suitcases. Only 2.
Also some are highly siruated which makes lifting heavy luggage bags into it very difficult.
Lang Ha P.
purchased on 14/11/2023
Answer from CITY-LOCKER Paris
Hello Lang Ha, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
3
/5
★★★☆☆
Impractical code
Kevin M.
purchased on 12/11/2023
Translated review
Answer from CITY-LOCKER Paris
Hello #FIRSTNAME#, Thank you for using our service and for giving us your feedback. In our constant concern to improve our quality of service, could you please tell us if you have encountered any difficulties so that we can rectify any malfunctions and improve our service, and suggest a code format that you think would be more suitable and that would enable us to maintain the level of security we want to provide? Many thanks and we look forward to hearing from you at [email protected] and to seeing you again in one of our areas. We wish you a pleasant evening.
3
/5
★★★☆☆
Too expensive. Should have more options for size of lockers.
Saran B.
purchased on 02/11/2023
Answer from CITY-LOCKER Paris
Hello, Saran Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Surprisingly expensive to leave a small backpack in a storeroom for 3 hours.
Petr M.
purchased on 23/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Petr, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or a maximum of 3.75€ per baggage for one day (8:00-22:00). Question: why use our service if you think it's too expensive? Our prices are clearly displayed so you can see immediately how much it's costing you? We look forward to hearing from you and wish you a pleasant day!
2
/5
★★☆☆☆
Some of the locker doors are broken and left wide open; no one repairs them, which isn't reassuring when you're leaving your luggage. What's more, the locker doors are made of plywood, and one of those we had reserved was half torn off. We'd have to invest in sturdier equipment (metal) and hire staff for maintenance and surveillance. Automation is handy, but it can't replace human beings. For the (high) price, we expect more security. We get the impression that City Locker wants to make as much money as possible on the backs of its customers, with as little investment as possible. This does not reflect well on the company.
Anne R.
purchased on 20/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Anne Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. To answer your questions: - if the doors are open, it's only because previous customers didn't close them after retrieving their luggage - the doors aren't made of plywood but of a much stronger material, the composition of which we won't give you for obvious reasons of confidentiality, but you should know that there is metal inside. - In your case, why didn't you call the hotline to cancel your reservation, as we note that you used our service even though you were very concerned? We hope to see you again very soon in one of our City locker spaces Thank you.
3
/5
★★★☆☆
I have to enter the codes several times, that costs me a lor of time
Jürgen H.
purchased on 16/09/2023
Answer from CITY-LOCKER Paris
Hello, Jürgen Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. As a reminder please dial your codes for the door as well as for the locker as it has been sent to you #xxxxxx# for the door and #xxxxxx#xx# for the locker In case of mistake you have to start from the beginning. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team