/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Horrible experience, end up charging me for a service I didn't use, I made the refund request via e-mail 1 minute after getting out the locker room and realizing it was not going to serve my needs and they didn't wanted to give my money back. Lack of care for their customers, bad refunds policies, very low quality tactics and answers to evade what was obvious. I would get far away as I can from this company.
Verified Buyer
purchased on 20/09/2021
Answer from CITY-LOCKER Paris
Hello, when you made your reservation, you had all the information concerning the size of the lockers. You booked then you came with a small paper bag that you put in the locker then you took a picture of it and you left. You have told us that your luggage will not fit outside you have managed to put the bag you had with you in the locker.
1
/5
★☆☆☆☆
Shit
Verified Buyer
purchased on 06/11/2021
Answer from CITY-LOCKER Paris
merci pour votre message
1
/5
★☆☆☆☆
Very bad expérience
Verified Buyer
purchased on 24/10/2021
Answer from CITY-LOCKER Paris
Hello We remind you that our telephone hotline is available from 8 a.m. to 10 p.m. every day.
1
/5
★☆☆☆☆
The code didn't work and I couldn't keep my bag. They wouldn't give me the money. I'll never use it again.
Acheteur Vérifié
purchased on 16/10/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, a hotline is available from 8am to 10pm every day. You could have contacted them to help you use your codes. As you confirmed when you placed your order, the service is non-refundable in your case.
1
/5
★☆☆☆☆
It was almost impossible to get in. We have to call them several times to solve the problem.
Acheteur Vérifié
purchased on 12/09/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, to get in, it's very simple, it's written in big letters on our windows, you just have to book online on our website. Once you've booked, you'll receive your codes for the door and your locker for the day. It's very important to us and the safety of our customers' luggage that no-one should be able to enter the premises without a reservation. A hotline is available to answer any questions you may have. If an agent is not available, simply reply to the sms sent by the agent and he/she will answer you directly.
1
/5
★☆☆☆☆
I paid 3 times, and still didn't get in and there was no one to be contacted for help
Verified Buyer
purchased on 18/12/2021
Answer from CITY-LOCKER Paris
Hello, we are surprised by your return. Customer service is available from 8 a.m. to 10 p.m. every day by phone and email.
1
/5
★☆☆☆☆
There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service
Acheteur Vérifié
purchased on 28/09/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, As we explained to you, in your case, as you validated it during your booking, our general conditions of sale specify that the service is not refundable in your case.
1
/5
★☆☆☆☆
It didn’t work… we lost a lot of time to call for help
Verified Buyer
purchased on 14/11/2021
Answer from CITY-LOCKER Paris
Hello We remind you that our telephone hotline is available from 8 a.m. to 10 p.m. every day.
1
/5
★☆☆☆☆
Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.
Verified Buyer
purchased on 25/10/2021
Answer from CITY-LOCKER Paris
Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.
1
/5
★☆☆☆☆
Did not reply at all
Verified Buyer
purchased on 11/12/2021
Answer from CITY-LOCKER Paris
what do you want to tell us?
1
/5
★☆☆☆☆
I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!
Verified Buyer
purchased on 09/10/2021
Answer from CITY-LOCKER Paris
Our customer service is available from 8 a.m. to 10 p.m. by email and by phone
1
/5
★☆☆☆☆
Technical problem with the locker. Call to a technician, not very friendly
Acheteur Vérifié
purchased on 30/06/2021
Translated review
Answer from CITY-LOCKER Paris
Hello, our hotline is available from 8am to 10pm and may have helped you open your locker or sent a technician to your location to solve your problem.
1
/5
★☆☆☆☆
The trains never arrived.
Acheteur Vérifié
purchased on 15/06/2021
Translated review
Answer from CITY-LOCKER Paris
Hello You must be mistaken, we do not manage trains We are a luggage repository
1
/5
★☆☆☆☆
Thieves.
Acheteur Vérifié
purchased on 06/03/2021
Translated review
Answer from CITY-LOCKER Paris
We would like to remind you of the response we gave you at the time concerning your request for a refund for a locker you did not wish to use: "We would like to inform you that in accordance with our General Terms and Conditions of Sale that you validated when you placed your order, the service is non-refundable except in the event of technical incident(s). In your case, we will not be able to proceed with a refund following the cancellation of your reservation. Thank you for your understanding. "