/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.
Verified Buyer
purchased on 25/10/2021
Answer from
CITY-LOCKER Paris
Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.
1/5
★☆☆☆☆
Did not reply at all
Verified Buyer
purchased on 11/12/2021
Answer from
CITY-LOCKER Paris
what do you want to tell us?
1/5
★☆☆☆☆
I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!
Verified Buyer
purchased on 09/10/2021
Answer from
CITY-LOCKER Paris
Our customer service is available from 8 a.m. to 10 p.m. by email and by phone
1/5
★☆☆☆☆
Technical problem with the locker. Call to a technician, not very friendly
Acheteur Vérifié
purchased on 30/06/2021
Translated review
Answer from
CITY-LOCKER Paris
Hello, our hotline is available from 8am to 10pm and may have helped you open your locker or sent a technician to your location to solve your problem.
1/5
★☆☆☆☆
The trains never arrived.
Acheteur Vérifié
purchased on 15/06/2021
Translated review
Answer from
CITY-LOCKER Paris
Hello You must be mistaken, we do not manage trains We are a luggage repository
1/5
★☆☆☆☆
Thieves.
Acheteur Vérifié
purchased on 06/03/2021
Translated review
Answer from
CITY-LOCKER Paris
We would like to remind you of the response we gave you at the time concerning your request for a refund for a locker you did not wish to use: "We would like to inform you that in accordance with our General Terms and Conditions of Sale that you validated when you placed your order, the service is non-refundable except in the event of technical incident(s). In your case, we will not be able to proceed with a refund following the cancellation of your reservation. Thank you for your understanding. "