/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Had an emergency and no one called me back, it was a nightmare. After a few hours I just got a refund with a message “we’re sorry but we were fully booked”.
The emergency number is therefore not an emergency number. I even headed to the “back office of city locker” but that didn’t exist anymore.
So all in all, if you have to catch a flight rather use “Bounce” it was way, way better!
Selina L.
purchased on 27/10/2023
Answer from CITY-LOCKER Paris
Hello, Selina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
The box is small. I needed to book some other box again. I needed to reopen the door so I can open the other box.
Keisuke M.
purchased on 24/10/2023
Answer from CITY-LOCKER Paris
Hello, Keisuke Thanks for using our service and sorry it does not reach your expectations. The locker’s size is exactly the one indicated in our website : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Regarding the second part of your comment not sure to understand what you mean; maybe you could give us more details? Or maybe you wanted to point out that you can happen the locker as many time as you want during your booking without paying again? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Little dirtyserves what it iis made for
Maria Cristina C.
purchased on 17/10/2023
Answer from CITY-LOCKER Paris
Hello, Maria Cristina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The inside of the lockers are cleaned every 2 days and the shop everyday. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
We had to punch in the code three times and more to enter the premises on the way in and out, and to access the locker.
Monique T.
purchased on 01/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for using our service. The keyboard is indeed sometimes a little "capricious". Its replacement is programmed. We look forward to seeing you again at one of our City Locker locations.
2
/5
★★☆☆☆
The locker was much smaller than we expected. The description said it could hold two suitcases and two back packs. We could barely get our two suitcases in the locker. We had to carry our backpacks with us.
Joanne S.
purchased on 26/09/2023
Answer from CITY-LOCKER Paris
Hello, Joanne Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments. The lockers size is : The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm) or 1 big luggage and a small bag. We don't know where you find those information that t could hold two suitcases and two back packs. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Sarebbe più comodo direttamente nella metro station
Valentina M.
purchased on 14/10/2023
Answer from CITY-LOCKER Paris
Hello, Valentina Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
The code to enter the locker didn't work. I had to try several times.
Jordan C.
purchased on 15/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Jordan Thank you for taking the time to leave a review of our service. We are sorry that we did not fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
3
/5
★★★☆☆
We had to press several times the codes to open the door and the locker.
Pereira R.
purchased on 14/10/2023
Translated review
3
/5
★★★☆☆
Se necesita reservación para entrar al lugar, la ubicación es buena y los locker funcionan bastante bien, son muy espaciosos.
Erika R.
purchased on 06/10/2023
Answer from CITY-LOCKER Paris
Hello Erika, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
3
/5
★★★☆☆
Easy reservation situation even with knowing 1) no and 2) a little bit of French. Prompt email with combinations and instructions reassured us we had a locker and that it would be ready for us before the train ride ended. A sticker on the door invited us to search for context clues and ascertain we were at the right place. Behind a locked storefront door you can see and reach about 20 other lockers between a narrow passage. No attendant on duty, dimly lit room. Combo pad on the door was easy to use to gain entry. Interior key pad was exceptionally sensitive, and would enter a selected number more than once for one push of a key, It took a few tries to get the combination to enter correctly and for the door to "pop" for us. One locker was big enough to accept a DoD "bodybag" rollerboard along with a personal bag. We got two to accommodate our two bodybags, our checked luggage, and our personal items.
There was room for only one customer set at a time, really, to access the lockers. We got there first and were surprised to see the line of individuals behind us. With few people inside, we were able to get in and out quickly. Others were waiting outside, either getting a locker reserved online (great idea!) or asking others how to get a locker. I would have liked the space to be bigger in order to allow more than one party to have access to the lockers at any given time.
Fix the interior combination keypads and arrange the lockers in a way that more than one or two parties can access their items without jostling over each other, and the situation could get 4 or 5 stars.
Miriam W.
purchased on 02/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Miriam and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
Tuve que marcar el código varias veces porque ni la puerta exterior ni mi puerta privada se abrían... No hay nadie allí y tampoco un aseo
Joaquin M.
purchased on 04/09/2023
Answer from CITY-LOCKER Paris
Hello, Joaquin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
To expensive,
Charlotte F.
purchased on 04/10/2023
Answer from CITY-LOCKER Paris
Hello charlotte, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3
/5
★★★☆☆
It would be better to have a watsapp number in case of failure for the code system
Aykut �.
purchased on 29/09/2023
3
/5
★★★☆☆
No possibility to choose the level where the locker is located. I had a large, heavy suitcase and locker #7 was on the 3rd level. I couldn't lift my suitcase.
Nadezda F.
purchased on 02/10/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Nadezda, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. You should have contacted us, we would have found a solution and changed your locker. In the event of a technical problem, our hotline can help you open your locker or send you a technician. We look forward to seeing you next time at one of our 6 City Locker locations in Paris. The City Locker's Team
3
/5
★★★☆☆
The site is practical and easy to use
Cyril R.
purchased on 28/09/2023
Translated review
3
/5
★★★☆☆
The keyboards don't work properly, and you can't see the number of characters entered. Not easy to use.
Édouard P.
purchased on 20/09/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Édouard Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
2
/5
★★☆☆☆
入口の暗所番号はゆっくり押さないといけない、押せてるか不安になるが押すとかすかに聞こえる音を頼りにするといい。
申し込んだロッカーのサイズと、実際のロッカーのサイズが違ったので、用心した方がいい。
預けられるのは便利。
Keita Y.
purchased on 22/09/2023
Answer from CITY-LOCKER Paris
Hello Keita, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
2
/5
★★☆☆☆
My luggages was taken out when I came to pick them up. Luckily nothing was stolen.
Daniella B.
purchased on 22/09/2023
Answer from CITY-LOCKER Paris
Hello Daniella, Thanks for sharing your opinion, The problem you have had is that you have used someone else locker. You put your luggage in an open locker when you arrived without checking on your booking confirmation that it was your assigned one and dialing your deposit code. So that when the person who has this locker arrived and saw luggage inside he empty it. City locker works like an hotel! When you book you are assigned a code and a locker. So please next time use your personal and not someone else. we hope to see you again in one of our storages very soon. Have a good day.
3
/5
★★★☆☆
Easy access, price little bit higher than what shows on website.
Omar S.
purchased on 17/09/2023
Answer from CITY-LOCKER Paris
Hello Omar, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Please note that if you book for long terms rental you some days have up to 85% discount and make it at 2€/day We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
2
/5
★★☆☆☆
The drop off process worked as expected. However, the pickup process did not.
The code to unlock the outer door to the room did not work. It seemed the push buttons may not have been working for some digits. The only way to get assistance was to make a local call and leave a message. After we did that, we kept trying our unlock code. The door then opened. We have no idea if it was due to remote assistance or the code suddenly worked. If you use this service, be sure to have a method to make local calls in Paris from your mobile, and allow extra time for the pick up.
Miki O.
purchased on 07/09/2023
Answer from CITY-LOCKER Paris
Hello, Miki Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The keypad has been change and the problem that we sometimes have is that it is à US one and not a Européen one so that the digit are reversed. It is true that you need to have a telephone in order to received your codes by text (as well as mail) and to be able to call our hotline one case of problem. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Um pouco confuso para reservar pois pedem código postal e quando se é turista não se tem conhecimento desses códigos, mas com um pouco de paciência consegue reserva-se.
Telma T.
purchased on 16/09/2023
3
/5
★★★☆☆
I got the locker num2 the closure is a bit haphazard. I close it, then I try to pull it with my hand and the closure comes undone and the locker opens. I've done this several times, and sometimes it closes well, and sometimes it opens by itself. So technically it's dangerous. But I've left my stuff there without a worry. The size of the locker is smaller than in the ad.
Linah Ullette S.
purchased on 19/08/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Linah Ullette and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. The locker was checked and needed a little maintenance. Our hotline, open 7/7 from 8:00 to 22:00, could have helped you and suggested another caiser. Concerning the size of the locker, it corresponds to the one indicated on our website: Locker dimensions: W 48 cm x H 61 cm x D 85 cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20 cm). We look forward to seeing you soon in one of our 6 Paris locations.
3
/5
★★★☆☆
It says the locker can store 4 bags but I can only store 1
Nadia N.
purchased on 10/09/2023
Answer from CITY-LOCKER Paris
Hello, Nadia Thanks for your message and for using our service. The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Have a good day
3
/5
★★★☆☆
Worked for holding our bags, but we had trouble with the door code, which was super anxiety producing
Izak M.
purchased on 10/09/2023
Answer from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Muchos españoles y persona de habla español visitan París, por favor pongan las instrucciones en español también
David G.
purchased on 08/09/2023
Answer from CITY-LOCKER Paris
Muchas gracias por utilizar nuestro servicio. nuestro sitio web está en 6 idiomas incluido el español. No debiste haber visto las banderas de España en la dehesa de Bienvenida que te hubieran permitido acceder a toda la información en español. Esperamos verte nuevamente en uno de nuestros 6 casilleros de la ciudad y te deseamos un buen día.
3
/5
★★★☆☆
The size description of the locker was a bit misleading.
Simon B.
purchased on 01/09/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Simon, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
3
/5
★★★☆☆
Very easy to order and very easy to use. On the other hand 15 euros for leaving 2 suitcases from 10h00 to 17h00.... is very expensive!
Genevieve M.
purchased on 27/08/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Genevieve, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3
/5
★★★☆☆
Simple enough to use and allows you to have autonomy. Location is great and the facility was clean. When we arrived, the front door was not locked as it should have been so a level of protection was removed. I emailed the company and never heard back.
Anna S.
purchased on 27/08/2023
Answer from CITY-LOCKER Paris
Bonjour Anna Thanks for using our service and for your feedback. We just notice that the answer to your mail have note been sent by our team. Sorry about that. Regarding the door the problem is fixed and regarding the security of the luggage while stored with us are also under video. We hope we will have the pleasure of welcoming you again in one of our 6 locations in París The CITYLOCKER ‘s team
3
/5
★★★☆☆
There was a problem opening the luggage box. I received codes by email and sms. The code to open the door worked right away. But the code to open the box didn't work. There was only an answering machine on the given phone number. But after a while a man called me back. I gave my name to the booking and the box was unlocked, the code to open the box was now working properly. We lost an additional quarter of an hour and some stress. In the end, everything worked out. To sum up, I recommend this system. There was a problem, but it was solved quite efficiently.
Eligiusz P.
purchased on 29/08/2023
Answer from CITY-LOCKER Paris
Hello, Eligiusz Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
Booking went smooth via TGV WiFi.
Ho K.
purchased on 30/08/2023
Answer from CITY-LOCKER Paris
Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.