/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
My luggages was taken out when I came to pick them up. Luckily nothing was stolen.
Daniella B.
purchased on 22/09/2023
Answer from
CITY-LOCKER Paris
Hello Daniella, Thanks for sharing your opinion, The problem you have had is that you have used someone else locker. You put your luggage in an open locker when you arrived without checking on your booking confirmation that it was your assigned one and dialing your deposit code. So that when the person who has this locker arrived and saw luggage inside he empty it. City locker works like an hotel! When you book you are assigned a code and a locker. So please next time use your personal and not someone else. we hope to see you again in one of our storages very soon. Have a good day.
3/5
★★★☆☆
Easy access, price little bit higher than what shows on website.
Omar S.
purchased on 17/09/2023
Answer from
CITY-LOCKER Paris
Hello Omar, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Please note that if you book for long terms rental you some days have up to 85% discount and make it at 2€/day We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
2/5
★★☆☆☆
The drop off process worked as expected. However, the pickup process did not.
The code to unlock the outer door to the room did not work. It seemed the push buttons may not have been working for some digits. The only way to get assistance was to make a local call and leave a message. After we did that, we kept trying our unlock code. The door then opened. We have no idea if it was due to remote assistance or the code suddenly worked. If you use this service, be sure to have a method to make local calls in Paris from your mobile, and allow extra time for the pick up.
Miki O.
purchased on 07/09/2023
Answer from
CITY-LOCKER Paris
Hello, Miki Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The keypad has been change and the problem that we sometimes have is that it is à US one and not a Européen one so that the digit are reversed. It is true that you need to have a telephone in order to received your codes by text (as well as mail) and to be able to call our hotline one case of problem. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Um pouco confuso para reservar pois pedem código postal e quando se é turista não se tem conhecimento desses códigos, mas com um pouco de paciência consegue reserva-se.
Telma T.
purchased on 16/09/2023
3/5
★★★☆☆
I got the locker num2 the closure is a bit haphazard. I close it, then I try to pull it with my hand and the closure comes undone and the locker opens. I've done this several times, and sometimes it closes well, and sometimes it opens by itself. So technically it's dangerous. But I've left my stuff there without a worry. The size of the locker is smaller than in the ad.
Linah Ullette S.
purchased on 19/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Linah Ullette and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. The locker was checked and needed a little maintenance. Our hotline, open 7/7 from 8:00 to 22:00, could have helped you and suggested another caiser. Concerning the size of the locker, it corresponds to the one indicated on our website: Locker dimensions: W 48 cm x H 61 cm x D 85 cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20 cm). We look forward to seeing you soon in one of our 6 Paris locations.
3/5
★★★☆☆
It says the locker can store 4 bags but I can only store 1
Nadia N.
purchased on 10/09/2023
Answer from
CITY-LOCKER Paris
Hello, Nadia Thanks for your message and for using our service. The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Have a good day
3/5
★★★☆☆
Worked for holding our bags, but we had trouble with the door code, which was super anxiety producing
Izak M.
purchased on 10/09/2023
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Muchos españoles y persona de habla español visitan París, por favor pongan las instrucciones en español también
David G.
purchased on 08/09/2023
Answer from
CITY-LOCKER Paris
Muchas gracias por utilizar nuestro servicio. nuestro sitio web está en 6 idiomas incluido el español. No debiste haber visto las banderas de España en la dehesa de Bienvenida que te hubieran permitido acceder a toda la información en español. Esperamos verte nuevamente en uno de nuestros 6 casilleros de la ciudad y te deseamos un buen día.
3/5
★★★☆☆
The size description of the locker was a bit misleading.
Simon B.
purchased on 01/09/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Simon, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
3/5
★★★☆☆
Very easy to order and very easy to use. On the other hand 15 euros for leaving 2 suitcases from 10h00 to 17h00.... is very expensive!
Genevieve M.
purchased on 27/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Genevieve, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3/5
★★★☆☆
Simple enough to use and allows you to have autonomy. Location is great and the facility was clean. When we arrived, the front door was not locked as it should have been so a level of protection was removed. I emailed the company and never heard back.
Anna S.
purchased on 27/08/2023
Answer from
CITY-LOCKER Paris
Bonjour Anna Thanks for using our service and for your feedback. We just notice that the answer to your mail have note been sent by our team. Sorry about that. Regarding the door the problem is fixed and regarding the security of the luggage while stored with us are also under video. We hope we will have the pleasure of welcoming you again in one of our 6 locations in París The CITYLOCKER ‘s team
3/5
★★★☆☆
There was a problem opening the luggage box. I received codes by email and sms. The code to open the door worked right away. But the code to open the box didn't work. There was only an answering machine on the given phone number. But after a while a man called me back. I gave my name to the booking and the box was unlocked, the code to open the box was now working properly. We lost an additional quarter of an hour and some stress. In the end, everything worked out. To sum up, I recommend this system. There was a problem, but it was solved quite efficiently.
Eligiusz P.
purchased on 29/08/2023
Answer from
CITY-LOCKER Paris
Hello, Eligiusz Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Booking went smooth via TGV WiFi.
Ho K.
purchased on 30/08/2023
Answer from
CITY-LOCKER Paris
Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
2/5
★★☆☆☆
Too expensive, and it only fit a big suitcase instead of a big one and a small suitcase.
Júlia S.
purchased on 28/08/2023
Answer from
CITY-LOCKER Paris
Hello Júlia, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Regarding, the lockers size, we can assure you that one big suitcase and one small bag can enter, it also depends of the size of your things. We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3/5
★★★☆☆
The locker is not big enough to hold 2 check in suitcases.
We had 1 check in suitcase along with 1 small cabin suitcase but were only able to fit in one of the two…
Mukul J.
purchased on 22/08/2023
Answer from
CITY-LOCKER Paris
Hello Mukul, Thank you for sharing your opinion, The lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
2/5
★★☆☆☆
More than twice as expensive as the competition. It was too late for me to change, as I'd already passed on the address to my friends... But I'll never use that box again.
Larisa N.
purchased on 26/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Larisa, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
2/5
★★☆☆☆
Relatively high rates for fairly low security, so I personally wouldn't put suitcases containing valuables in there.
Esteban B.
purchased on 22/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello , thank you for your feedback, City-Locker spaces are monitored by our video surveillance cameras 24/7, our team ensures that your luggage is stored in the safest possible way. What additional information would you like? We would like to draw your attention to our general terms and conditions of sale and the items whose storage is not covered by our insurance, which covers your personal belongings up to a maximum of 1,500 euros per locker. We hope we've answered all your questions and wish you a very pleasant day!
2/5
★★☆☆☆
No refund for Not using
Magdalena F.
purchased on 21/08/2023
Answer from
CITY-LOCKER Paris
Hello Magdalena, Thank you for sharing your opinion, As said in our General Terms : In accordance with the provisions of article L.121-21-8 of the Consumer Code, the customer is informed that he/she does not have the right of withdrawal, which he/she expressly waives in view of the specific nature of the service, and that the reservation is not refundable except in cases of force majeure. We wish you a great day.
2/5
★★☆☆☆
Lockers too small and too expensive We had to clima up many stairs to get to the locker
Marc G.
purchased on 19/08/2023
Answer from
CITY-LOCKER Paris
Hello, Marc Thanks for using our service and sorry it does not reach your expectations. But could you please tell us which stairs you are talking about as our shop is at the ground floor? What do you mean by locker are too small? Locke size is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Which size will have been convenient to you? Thanks in advance for taking the time to answer our question so that we can improve if necessary our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Too expensive Too bad there's no rate for anything shorter than a full day!
Élise R.
purchased on 12/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Elise, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3/5
★★★☆☆
In generally it was okay and easy to handle on the smartphone. But i had to press third times the number of the case to put in the suitcases, The door did not open before!
Christa W.
purchased on 16/08/2023
Answer from
CITY-LOCKER Paris
Hello Christa, Thank you for sharing your opinion, We are sorry you had trouble to open your locker's door, however the sound of the numbers pad indicate you when you are entering the code in a right way or not. City Locker's team wish you a great day.
3/5
★★★☆☆
Perhaps I didn't look carefully beforehand, but it was noted that this cuty locker was located in Chatelet, but it was still a 20min walk from the Chatelet metro station. It would be better to find out which metro station was closest to the cuty locker, i.e. Réaumur Sébastopol or Arts et Métiers. The walking time with luggage was long... once there, everything went very smoothly, nothing to complain about.
Séverine S.
purchased on 11/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Séverine Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
3/5
★★★☆☆
The codes aren’t secure at all, it is the door code plus your locker number and if anyone catches on, they can just access your locker very easily.
Amy M.
purchased on 02/08/2023
Answer from
CITY-LOCKER Paris
Hello Amy, Thank you for sharing your opinion, CITY-LOCKER’s storages are monitored by our security cameras 24h/24 7/7 and our team is making sure that your luggages are totally safe. Our insurance is also covering all your belongings up to 1500 euros by locker. Furthermore, the codes are individuals and change every day for the several days booking We hope to have answered all your questions and wish you a great day from the CITY-LOCKER’s team.
3/5
★★★☆☆
Good service for tourists.
Masahiro S.
purchased on 12/07/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Masahiro, Thank you for sharing your opinion with us. We're glad you enjoyed your stay at CityLocker and hope to see you again soon at one of our lockers. Have a nice day.
3/5
★★★☆☆
The service is good, there is no question about that. Lockers are big enough. The space is clean and very easy to use. The price, however, is too high for short-time storage as I did. Would give a 5-star review if there were better pricing options.
Emanuel P.
purchased on 12/08/2023
Answer from
CITY-LOCKER Paris
Hello Emanuel, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3/5
★★★☆☆
It was boiling hot there. Should have a better ventilation.
Marcelo C.
purchased on 04/08/2023
Answer from
CITY-LOCKER Paris
Hello, MARCELO Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. But seriously Marcelo how can it boiled with 18 degrees in París…… Have a nice day and a nice day and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Too far from forum des halles
Vincent T.
purchased on 04/08/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Vincent, Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
2/5
★★☆☆☆
When we arrived at the locker location, we found a suitcase already in our locker. I called the number listed by the code information, but I got a recording and nobody ever called back as I requested in the message I left. We would have been out of luck except that by pure coincidence the person whose bag was in "our" locker walked in and took her bag away. She was very nice - but she could have returned and taken our bags, since she also had the code for that locker. We decided to take a chance, and our bags were there when we returned. But - how UNACCEPTABLE that they gave the code to a locker to two different people for the same day!! BAD!
Jane V.
purchased on 29/07/2023
Answer from
CITY-LOCKER Paris
Bonjour, thanks for your feedback and sorry for the problem you have had. What happened could have been problem put by change nothing happened. Sorry for that. Did you contact the hotline? If so we will have given you another locker. We have had a problem in our system and are so sorry for that. Please contact the costumer service so that they can give you a refund : [email protected]. On behalf of all the City-Locker's team we would like again to apologize for this problem. We wish you a very good day and hope to see again in on of our 6 locations in Paris. Jean François CEO City Locker France
3/5
★★★☆☆
Location not good. Key pad buttons very sensitive and hard to enter password etc
Nicholas G.
purchased on 20/07/2023
Answer from
CITY-LOCKER Paris
Hello Nicholas, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3/5
★★★☆☆
The booking process of a coin locker is too difficult. Too many steps and takes a lot of time. Also virtual cards are not accepted. Too expensive! Would never use ir if I was alone. Despite all, it worked in the end.
Bianka P.
purchased on 22/07/2023
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service but are a little as our locker do not work with coins and regarding the payment we do accept virtual cards as we accept Apple Pay. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team