/10
★★★★★
based on 5923 published reviews
★★★★★
based on 5923 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Very expensive rates.
Daniel L.
purchased on 15/07/2023
Answer from
CITY-LOCKER Paris
Hello Daniel, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
2/5
★★☆☆☆
Room was clean. Have to stand on sidewalk in front to make reservation with credit card in hand…not very safe. Keypad for locker was dodgy, had to do code like 6-7 times before it worked. Prices were far higher than advertised.
Chris B.
purchased on 14/07/2023
Answer from
CITY-LOCKER Paris
Hello, chris Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
The price should be based on the time spent. 15€ for 3 hours is expensive.
Olivier M.
purchased on 13/07/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Olivier, thank you for using our service, sorry if you found it a little expensive, we always try to offer the best service at the best price available. We hope to see you soon in one of our Citylockers and wish you a good day!
2/5
★★☆☆☆
No room for 4 beacons, unless they're tiny. We had to pay for 2 boxes, 30€ for 2 beacons.
Iria O.
purchased on 13/07/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello, Thank you for leaving your opinion. The sizes of our lockers are indicated on our website (L 48cm x H 61cm x D 85cm) and they can accommodate 4 pieces of cabin baggage, provided that your baggage meets IATA standards as specified on our website. Have a nice day.
3/5
★★★☆☆
Cant say what it was like as in the end I decided not to use them. Shame I couldn’t get the money back, even though I gave them several days’ notice . They did give me a credit for 6 months, but I don’t think I’ll be back in Paris in that time.
Verified Buyer
purchased on 29/05/2023
Answer from
CITY-LOCKER Paris
Thanks for your feedback.
3/5
★★★☆☆
Good but can be improved and simplified
Verified Buyer
purchased on 03/07/2023
Answer from
CITY-LOCKER Paris
Hello Guido, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments, can you tell us more about what would you like to be improved and simplified ? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team.
3/5
★★★☆☆
Rental 15€ for 4h ... it's BCP too expensive. There should be hourly billing for less than 12 hours of rental, for example.
Acheteur Vérifié
purchased on 27/06/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Thomas, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
2/5
★★☆☆☆
I couldn't lock the door, so when I was wondering what to do, another user said it was always open. I thought it was a lie even though it was written that it was safe with double locks.
Verified Buyer
purchased on 27/06/2023
Answer from
CITY-LOCKER Paris
Hello, 直子 Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The day you used our service we were having a problem with the door; Just a reminder our shops are also under video so that we can check at any time 24/24 what happen it the City-Lockers. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Good location but needs better security and possibly WIFI.
Verified Buyer
purchased on 12/06/2023
Answer from
CITY-LOCKER Paris
Hello Ian, Thanks for using our service, We take good note of your comments that will help us improve our service. What do you mean by better security? to use our service you have an individual access code to the city locker a code for your locker and you are under video. What needs to be improve? Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
Easy to find, difficult to open the door
Verified Buyer
purchased on 02/06/2023
Answer from
CITY-LOCKER Paris
Hello, Thanks for using our service, We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
It is too far from the Effiel Tower
Verified Buyer
purchased on 20/06/2023
Answer from
CITY-LOCKER Paris
Hello Maria, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
3/5
★★★☆☆
Too expensive and could use some ventilation. Also each locker only fit 2 suitcases.
Verified Buyer
purchased on 22/06/2023
Answer from
CITY-LOCKER Paris
Hello Fred, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! Furthermore, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
3/5
★★★☆☆
Super expensive. 15 euros for 2 hours
Verified Buyer
purchased on 14/06/2023
Answer from
CITY-LOCKER Paris
Hello Rim, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day. Have a good day from the City-Locker's Team
3/5
★★★☆☆
As the service is offer as a self-service that depends on internet to be used, I think it would be better if there was a wi-fi network avaiable for customers.
Verified Buyer
purchased on 16/06/2023
Answer from
CITY-LOCKER Paris
Juliane Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2/5
★★☆☆☆
Came around 8.10am the front door didn't open with the code, other group had the same problem until it automatically opened at 8.30.
The front door remained unlocked even when we came back to pick up our bags.
Verified Buyer
purchased on 07/06/2023
Answer from
CITY-LOCKER Paris
Hello Myung-Chun, Thank you for using our service, We are sorry for the problem you had during your visit at City-Locker, it has been fixed yet and the security of our lockers was still maintained thanks to the locker code and with the presence of our monitoring cameras. We hope to see you again in one of our storages very soon ! City-Locker's Team
2/5
★★☆☆☆
Too small for 4 luggages. I have used other companies and the lockers were bigger. I had to pay double.
Verified Buyer
purchased on 11/06/2023
Answer from
CITY-LOCKER Paris
Bonjour Thank for using our service. The lockers can feet up to 4 luggages of course if you respect the instructions clearly indicated on our website :"The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm)" If yours were bigger of course they can not feet. It is clearly specify in our general terms and conditions of sale that you have to check you luggage size before booking. Have a nice day
3/5
★★★☆☆
Too expensive
Acheteur Vérifié
purchased on 28/05/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Jérémy, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3/5
★★★☆☆
One locker was broken. someone had obviously used violence to open that locker. that wasn't giving the feeling that our stuff was safe in there. we used it anyways for a few hours over the day and it was ok.
Verified Buyer
purchased on 22/05/2023
Answer from
CITY-LOCKER Paris
David Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2/5
★★☆☆☆
The locker had a nice location, but when we went to retrieve out suitcases it didn’t work. After 15 minutes we tried calling the number displayed but it said it was out of order. Eventually it worked, but it took way to long and we almost missed our bus back home.
Verified Buyer
purchased on 27/05/2023
Answer from
CITY-LOCKER Paris
Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2/5
★★☆☆☆
I never used it because my flight changed. There was nothing to do to get at least some money back.
Verified Buyer
purchased on 20/05/2023
Answer from
CITY-LOCKER Paris
Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day
3/5
★★★☆☆
It's useful that you can put several bags in one storage. But unfortunately it's not big enough to fit cabin size bag as it was shown in gif promo - in vertical position
Verified Buyer
purchased on 29/04/2023
Answer from
CITY-LOCKER Paris
Bonjour Thanks for tout feedback and for using our service. The locker size can feet up to 4 cabin bags as shown on our website if they respecte the IATA luggage size of 55 x 35 x 20 cm as précisé on the website. It might be an information you have note notice. We hope we will have the pleasure to welcome you in one of our 6 locations in París. Have a good day
3/5
★★★☆☆
Somewhat misleading. The GIF and website show 4 pieces of luggage. We had 3: 1 full size and 2 carry on. Took a look at the measurements. Didnt do the conversion. We had to get a second locker after we already booked the first. Couldn't add the second locker to the order. But if you order 2 to start, it's cheaper. 4 pieces of luggage lol yea right thats like mini carry ons. But you have to order one locker before you can see them. Travelling to paris is crazy with luggage so you're already exhausted, especiallyif you need a locker for some reason. We were going to Versailes in between 2 different airbnbs. Bait and switch.
Verified Buyer
purchased on 20/05/2023
Answer from
CITY-LOCKER Paris
Bonjour , merci d'avoir utilisé notre service, nous sommes désolés qu'il n'ait pas répondu à vos attentes. Il est possible de vérifier les mesures exactes sur notre site afin de les comparer avec vos bagages afin de vous assurer du nombre de casier dont vous avez besoin. Comme indiqué par le GIF et sur le site internet les casiers peuvent contenir 4 bagages cabines respectant la taille et le format international IATA de de 55 x 35 x 20 cm. Concernant les codes chaque client à une code différent pour chaque casier; un client ayant les codes du casiers 10 ne peut ouvrir le 15 en changeant uniquement les 2 derniers chiffres. En espérant voir répondu à vos questions et apporté les précisions nécessaires à vos questions Au plaisir de vous revoir dans l’une de nos consignes à bagage parisiennes.
3/5
★★★☆☆
Use City Locker for the first time. A little confusing for the first time. Once in I was disappointed about the size of the locker. No mention was made of the size. We could only fit one big suitcase in one. Had to book another. Tried calling the number but was immediately disconnected. Please tell the people the size.
Verified Buyer
purchased on 12/05/2023
Answer from
CITY-LOCKER Paris
leo Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website with pictures en size in inch and cm, as well as the number of luggage it can feet but it is difficult for us to give an advise as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once agin thank you for using city locker and we will work on getting your 5 stars next time.
3/5
★★★☆☆
Unless I'm mistaken, it's not possible to order by the hour, or at least for a period of less than 24 hours.
15 € for 4 hours is a lot of money.
Acheteur Vérifié
purchased on 14/05/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Xavier, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3/5
★★★☆☆
We were 7 persons stopping just a few hours in Paris on our way to CDG. 6 pcs of medium sized suitcaseses + 1 soft bag and we needed 4 lockers at a total price of € 60.
We all thought the price was extremely high but we had no other option.
At the end it all worked out well, but the some of the codes to open the lockers I had to put in several times before they opened.
All in all - good that this option was available, but too expensive and a bit tricky and time-consuming.
There should be options that are cheaper for shorter periods of time.
Verified Buyer
purchased on 13/05/2023
Answer from
CITY-LOCKER Paris
Cathrine Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2/5
★★☆☆☆
I paid of two lockers for the day I left Paris, and accidently paid for another one two days after. I contacted them to get my money back, and didn't get a response. Too bad this is how they treat their paying costumers.
Verified Buyer
purchased on 13/05/2023
Answer from
CITY-LOCKER Paris
Thanks a lot for your message and for using our service. Hereafter we repeat the mail send to you the 14/05 that probably went to your spam : « Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day Have a weekend
3/5
★★★☆☆
This place needs better signage. It is very confusing to drop off luggage if you haven’t done it before. The sign should say. 1. Use door passcode. 2. Use locker passcode. You will not be able to open your locker unless you h add be used the door code first.
Verified Buyer
purchased on 12/05/2023
Answer from
CITY-LOCKER Paris
Jennifer Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3/5
★★★☆☆
El servicio y el sistema es práctico. Lo único que el precio para solo unas horas me pareció muy elevado y La ubicación no es tan próxima a opera como indican
Acheteur Vérifié
purchased on 07/05/2023
Translated review
Answer from
CITY-LOCKER Paris
Hello Jose, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. Regarding the localisation of our storage, the adress is clearly indicated on our website, on Google Maps, our storage is at 7 min by walk to Opéra. We wish you a very good day and we hope to see you again in one of our storages very soon.
3/5
★★★☆☆
The locker is convenient, however it is not located near the chatelet les halles station, but about a 20 minute walk from the station.
Verified Buyer
purchased on 09/05/2023
Answer from
CITY-LOCKER Paris
Bonsoir, thanks for using booking and for using our service. According to google map we are around 10MN walking distance from Chatelet les Halles depending of course on which exit you take when arriving and the number of luggage you have as this can increase your walking time as it's not convenient to walk in Paris with luggage. We hope we will welcome you again in one of our 6 locations in Paris. Have a nice evening and we hope you do enjoy your stay in Paris.
3/5
★★★☆☆
Good service for travellers, but could be a bit more secure. With the external building door broken, our bags were only protected by the locker locks.
Verified Buyer
purchased on 05/04/2023
Answer from
CITY-LOCKER Paris
Bonjour Suzanne Thanks a lot for your message and for using our service. We had a problem with the door the day you used our service; to precise your luggage are also under video so that we can check 24/24 what happened in the shop. Thanks a lot and once again sorry for the problem.