/10
★★★★★
based on 6761 reviews published
★★★★★
based on 6761 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
As the service is offer as a self-service that depends on internet to be used, I think it would be better if there was a wi-fi network avaiable for customers.
Verified Buyer
purchased on 16/06/2023
Answer from CITY-LOCKER Paris
Juliane Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
Came around 8.10am the front door didn't open with the code, other group had the same problem until it automatically opened at 8.30.
The front door remained unlocked even when we came back to pick up our bags.
Verified Buyer
purchased on 07/06/2023
Answer from CITY-LOCKER Paris
Hello Myung-Chun, Thank you for using our service, We are sorry for the problem you had during your visit at City-Locker, it has been fixed yet and the security of our lockers was still maintained thanks to the locker code and with the presence of our monitoring cameras. We hope to see you again in one of our storages very soon ! City-Locker's Team
2
/5
★★☆☆☆
Too small for 4 luggages. I have used other companies and the lockers were bigger. I had to pay double.
Verified Buyer
purchased on 11/06/2023
Answer from CITY-LOCKER Paris
Bonjour Thank for using our service. The lockers can feet up to 4 luggages of course if you respect the instructions clearly indicated on our website :"The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm)" If yours were bigger of course they can not feet. It is clearly specify in our general terms and conditions of sale that you have to check you luggage size before booking. Have a nice day
3
/5
★★★☆☆
Too expensive
Acheteur Vérifié
purchased on 28/05/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Jérémy, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3
/5
★★★☆☆
One locker was broken. someone had obviously used violence to open that locker. that wasn't giving the feeling that our stuff was safe in there. we used it anyways for a few hours over the day and it was ok.
Verified Buyer
purchased on 22/05/2023
Answer from CITY-LOCKER Paris
David Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
The locker had a nice location, but when we went to retrieve out suitcases it didn’t work. After 15 minutes we tried calling the number displayed but it said it was out of order. Eventually it worked, but it took way to long and we almost missed our bus back home.
Verified Buyer
purchased on 27/05/2023
Answer from CITY-LOCKER Paris
Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
I never used it because my flight changed. There was nothing to do to get at least some money back.
Verified Buyer
purchased on 20/05/2023
Answer from CITY-LOCKER Paris
Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day
3
/5
★★★☆☆
It's useful that you can put several bags in one storage. But unfortunately it's not big enough to fit cabin size bag as it was shown in gif promo - in vertical position
Verified Buyer
purchased on 29/04/2023
Answer from CITY-LOCKER Paris
Bonjour Thanks for tout feedback and for using our service. The locker size can feet up to 4 cabin bags as shown on our website if they respecte the IATA luggage size of 55 x 35 x 20 cm as précisé on the website. It might be an information you have note notice. We hope we will have the pleasure to welcome you in one of our 6 locations in París. Have a good day
3
/5
★★★☆☆
Somewhat misleading. The GIF and website show 4 pieces of luggage. We had 3: 1 full size and 2 carry on. Took a look at the measurements. Didnt do the conversion. We had to get a second locker after we already booked the first. Couldn't add the second locker to the order. But if you order 2 to start, it's cheaper. 4 pieces of luggage lol yea right thats like mini carry ons. But you have to order one locker before you can see them. Travelling to paris is crazy with luggage so you're already exhausted, especiallyif you need a locker for some reason. We were going to Versailes in between 2 different airbnbs. Bait and switch.
Verified Buyer
purchased on 20/05/2023
Answer from CITY-LOCKER Paris
Bonjour , merci d'avoir utilisé notre service, nous sommes désolés qu'il n'ait pas répondu à vos attentes. Il est possible de vérifier les mesures exactes sur notre site afin de les comparer avec vos bagages afin de vous assurer du nombre de casier dont vous avez besoin. Comme indiqué par le GIF et sur le site internet les casiers peuvent contenir 4 bagages cabines respectant la taille et le format international IATA de de 55 x 35 x 20 cm. Concernant les codes chaque client à une code différent pour chaque casier; un client ayant les codes du casiers 10 ne peut ouvrir le 15 en changeant uniquement les 2 derniers chiffres. En espérant voir répondu à vos questions et apporté les précisions nécessaires à vos questions Au plaisir de vous revoir dans l’une de nos consignes à bagage parisiennes.
3
/5
★★★☆☆
Use City Locker for the first time. A little confusing for the first time. Once in I was disappointed about the size of the locker. No mention was made of the size. We could only fit one big suitcase in one. Had to book another. Tried calling the number but was immediately disconnected. Please tell the people the size.
Verified Buyer
purchased on 12/05/2023
Answer from CITY-LOCKER Paris
leo Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website with pictures en size in inch and cm, as well as the number of luggage it can feet but it is difficult for us to give an advise as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once agin thank you for using city locker and we will work on getting your 5 stars next time.
3
/5
★★★☆☆
Unless I'm mistaken, it's not possible to order by the hour, or at least for a period of less than 24 hours.
15 € for 4 hours is a lot of money.
Acheteur Vérifié
purchased on 14/05/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Xavier, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
3
/5
★★★☆☆
We were 7 persons stopping just a few hours in Paris on our way to CDG. 6 pcs of medium sized suitcaseses + 1 soft bag and we needed 4 lockers at a total price of € 60.
We all thought the price was extremely high but we had no other option.
At the end it all worked out well, but the some of the codes to open the lockers I had to put in several times before they opened.
All in all - good that this option was available, but too expensive and a bit tricky and time-consuming.
There should be options that are cheaper for shorter periods of time.
Verified Buyer
purchased on 13/05/2023
Answer from CITY-LOCKER Paris
Cathrine Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
2
/5
★★☆☆☆
I paid of two lockers for the day I left Paris, and accidently paid for another one two days after. I contacted them to get my money back, and didn't get a response. Too bad this is how they treat their paying costumers.
Verified Buyer
purchased on 13/05/2023
Answer from CITY-LOCKER Paris
Thanks a lot for your message and for using our service. Hereafter we repeat the mail send to you the 14/05 that probably went to your spam : « Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day Have a weekend
3
/5
★★★☆☆
This place needs better signage. It is very confusing to drop off luggage if you haven’t done it before. The sign should say. 1. Use door passcode. 2. Use locker passcode. You will not be able to open your locker unless you h add be used the door code first.
Verified Buyer
purchased on 12/05/2023
Answer from CITY-LOCKER Paris
Jennifer Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
3
/5
★★★☆☆
El servicio y el sistema es práctico. Lo único que el precio para solo unas horas me pareció muy elevado y La ubicación no es tan próxima a opera como indican
Acheteur Vérifié
purchased on 07/05/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Jose, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. Regarding the localisation of our storage, the adress is clearly indicated on our website, on Google Maps, our storage is at 7 min by walk to Opéra. We wish you a very good day and we hope to see you again in one of our storages very soon.
3
/5
★★★☆☆
The locker is convenient, however it is not located near the chatelet les halles station, but about a 20 minute walk from the station.
Verified Buyer
purchased on 09/05/2023
Answer from CITY-LOCKER Paris
Bonsoir, thanks for using booking and for using our service. According to google map we are around 10MN walking distance from Chatelet les Halles depending of course on which exit you take when arriving and the number of luggage you have as this can increase your walking time as it's not convenient to walk in Paris with luggage. We hope we will welcome you again in one of our 6 locations in Paris. Have a nice evening and we hope you do enjoy your stay in Paris.
3
/5
★★★☆☆
Good service for travellers, but could be a bit more secure. With the external building door broken, our bags were only protected by the locker locks.
Verified Buyer
purchased on 05/04/2023
Answer from CITY-LOCKER Paris
Bonjour Suzanne Thanks a lot for your message and for using our service. We had a problem with the door the day you used our service; to precise your luggage are also under video so that we can check 24/24 what happened in the shop. Thanks a lot and once again sorry for the problem.
3
/5
★★★☆☆
It's a shame that the introductory price of 2 euros reveals a number of conditions, with a 12-euro charge when you pay!
Acheteur Vérifié
purchased on 08/05/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Nathalie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
3
/5
★★★☆☆
I can’t give a rating. I pre booked and paid for the locker, but the RER train stranded us before we ever got there so we didn’t get to use it.
Verified Buyer
purchased on 06/05/2023
Answer from CITY-LOCKER Paris
Hello Michael, We are sorry that you weren't able to use our lockers, However, we don't understand this rating if you haven't use our lockers. We hope to see you again in one of our storages very soon.
3
/5
★★★☆☆
Very good in terms of safety but super expensive... 15€ for 2h is enormous
Acheteur Vérifié
purchased on 05/05/2023
Translated review
Answer from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
2
/5
★★☆☆☆
I had reserved 2 boxes and when we tried to open the 2nd box, the code didn't work! We called the emergency number (answering machine 🤨), I left a message but never got a call back! Fortunately we were able to put all our luggage in 1 single box. Poor after-sales service, because to this day I still haven't been called back!
Acheteur Vérifié
purchased on 30/04/2023
Translated review
Answer from CITY-LOCKER Paris
Thank you Elisabeth for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. We apologize for not having received your message. After viewing the videos, I was able to see that everything had fit into a single locker. I have now proceeded to reimburse the locker that did not open and apologize once again.
3
/5
★★★☆☆
Too expensive
Verified Buyer
purchased on 22/04/2023
Answer from CITY-LOCKER Paris
Hello Simone, Thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
3
/5
★★★☆☆
Everything is okay, but setting the second number to the locker number still leaves the option for other people that rent a City Locker to open the other lockers. If I rent one locker, I basically have access to the other ones. That's not as safe as you advertise it.
Otherwise the location is fine, it is easy to find, close to the city center, and the lockers are spacious.
Verified Buyer
purchased on 22/04/2023
Answer from CITY-LOCKER Paris
Hello Arman, Thank you for sharing your opinion, The codes provided to our clients are all unique et change everyday in case of a several's days booking, the security of your luggages is our priority and we would never give the same codes to all the clients. CityLocker's team wish you a great day.
2
/5
★★☆☆☆
It's a shame to find information on the site that rental starts at 2€/day, only to have to pay 15€ for 4 hours of rental in front of the locker. This gives the unpleasant impression of being taken for donkeys.
Acheteur Vérifié
purchased on 15/04/2023
Translated review
Answer from CITY-LOCKER Paris
Hello Gaëlle, thank you for sharing your opinion with us. The sliding scale rates only apply to multi-day bookings (-50% on the 3rd and -83% on the 5th) and our daily prices per locker are the cheapest in the luggage storage sector. Our prices are clearly indicated on the website prior to booking. However, we are sorry that you were not satisfied with our locker prices. We wish you an excellent day and hope to see you soon in our City-Locker spaces.
2
/5
★★☆☆☆
Maybe the lockers are okay but they are nowhere to be found at the station (gare du nord)
No signing at all...
Verified Buyer
purchased on 20/04/2023
Answer from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We are sorry that you didn't find our storage, however, the storage's adress is clearly indicated on the website and on the booking confirmation, we are not related to the station because we are not depending from them Did you manage to find and use our lockers at the end ? Citylocker's team wish you a great day
3
/5
★★★☆☆
Functional, but a little shabby.
Acheteur Vérifié
purchased on 13/04/2023
Translated review
Answer from CITY-LOCKER Paris
Bonjour, Thanks for your feedback; not sure to understand what you mean by "shabby"....... Are you talking about the location? If yes we can not be responsible about the people living there.
2
/5
★★☆☆☆
We didn’t need it and tried to contact someone but it didn’t work. So we were really frustrated.
Verified Buyer
purchased on 06/04/2023
3
/5
★★★☆☆
Good location but a little tricky to find.
Verified Buyer
purchased on 08/04/2023
3
/5
★★★☆☆
Kept my luggage secure as I needed it but expensive for what it was
Verified Buyer
purchased on 03/04/2023
2
/5
★★☆☆☆
Code didnt work a few times
Verified Buyer
purchased on 04/04/2023
Answer from CITY-LOCKER Paris
Thanks for your feedback and for using our service. Sometimes people forget to dial the #on the codes so that it can not work. Furthermore the hotline open from 8:00am to 10:00pm is here to help you in case of problems. Hope everything will be ok next time you’ll visit us. We have sent you by mail a discount coupon for your next booking for you or a member of your family.