9.6/10
★★★★★
based on 1982 published reviews

Latest neutral customer reviews

2/5
★★☆☆☆
I have not received certain products and no one has replied to my complaint about them.
Pauline P.
Pauline P.
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Answer from Cosmé’Chic
Dear customer, After checking, we can't find any complaint on your part. Perhaps you encountered a technical problem during shipment? On the other hand, we sent you an e-mail on 23/07 informing you that the MISS COP brush was out of stock and would be reimbursed. I can confirm that this was indeed refunded on 07/25. Hoping to keep your confidence.
3/5
★★★☆☆
Correct response and delivery time. However, when I opened my package, there was black powder everywhere, it turns out that the darkest color of the palette has scattered everywhere and moreover is no longer usable. However, I kept it all...
- B.
- B.
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Answer from Cosmé’Chic
Thank you for taking the time to leave us a comment 🙂 As indicated by e-mail, the product in question has been reshipped to you. We apologize for the inconvenience and hope to maintain your confidence.
3/5
★★★☆☆
Product not available on the validated order although it was available when the order was placed.
Elisabeth B.
Elisabeth B.
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Answer from Cosmé’Chic
Hello, thank you for your comment. We are sorry that your product is no longer available. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
2/5
★★☆☆☆
Order not conform to my request because the blush gemey maybelline was not in my package
Brigitte C.
Brigitte C.
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Answer from Cosmé’Chic
Dear customer, We would like to thank you for your comment regarding the problem with the delivery of your order. Have you already called our customer service to solve this problem and obtain a commercial gesture? We look forward to hearing from you and will be delighted to help! Best regards,
3/5
★★★☆☆
I gave a product that does not correspond to the product I ordered.
Sabrina C.
Sabrina C.
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Answer from Cosmé’Chic
Dear customer, Thank you for your comment. We are very sorry for the problem with the delivery of your order. Have you already called our customer service to resolve this issue and obtain a commercial gesture? We'd be delighted to help! See you soon!
3/5
★★★☆☆
Disappointed because it's been 2 times that I've ordered from this site, which I recognize as very attractive in terms of the products on offer and the low prices, but the orders aren't fulfilled: the 1st error concerned the color of a mascara and the 2nd order was missing 1 product. Although the prices aren't very high, it's not justified not to process customer orders properly. What's more, customer service isn't very responsive despite my messages, with no reply from them. In short, I think it's a real shame!
Gaelle T.
Gaelle T.
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Answer from Cosmé’Chic
We are sorry that you were not satisfied with your experience with us. We strive to respond to all of our customers as quickly as possible and to treat every order with care and attention. We will work hard to improve your experience the next time you order. Please do not hesitate to contact us again if you have any questions.
3/5
★★★☆☆
I did not receive the same two tubes of foundation that I had ordered, but the order was received on time.
- I.
- I.
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Answer from Cosmé’Chic
Thank you for taking the time to write this review. We hope to be able to satisfy you even more next time.
3/5
★★★☆☆
Convenient to use. However, I do not understand why it is possible to select and pay for products that are not in stock/deliverable.
Camille S.
Camille S.
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Answer from Cosmé’Chic
Thank you for taking the time to leave us your feedback, Camille. We make sure that all our products are always available: we're sorry you had such a difficult time. If you have a problem with a specific product, please do not hesitate to contact us and we will do our best to help you find a solution.
3/5
★★★☆☆
Good, but lacks product explanations
Lemaitre N.
Lemaitre N.
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Answer from Cosmé’Chic
Thank you for your feedback. We will work to improve our content and provide more information and explanations on the product sheets. We hope you enjoy your next visit.
2/5
★★☆☆☆
Customer service receptive Refund of postage fast By cons delivery via Mondial Relay, a disaster .. 12 days to get my package, an aberration ... I would recommend another delivery service...disappointed overall.
Nathalie D.
Nathalie D.
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Answer from Cosmé’Chic
Dear Customer, We are very sorry for the inconvenience caused by Mondial Relay. We hope you will be satisfied next time. Yours sincerely, Cosmé'Chic
3/5
★★★☆☆
I had ordered the aloe vera oil and it's the carrot oil that I'm receiving, beware of ordering errors!
Esther D.
Esther D.
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Answer from Cosmé’Chic
Dear customer, We're sorry about this error. Please send us an e-mail with a photo of the product you received. We will send you back the product you ordered and you will also be able to keep the carrot oil. Have a nice day 🙂
2/5
★★☆☆☆
A pallet received completely broken....
Elodie G.
Elodie G.
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Answer from Cosmé’Chic
Dear customer, Could you please confirm that you have received your refund for the breakage of this pallet? Yours faithfully
3/5
★★★☆☆
Order received on time. products conform. small disappointment with customer service who never replied. Lack of loyalty gesture despite my numerous orders.
Anonymous A.
Anonymous A.
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Answer from Cosmé’Chic
We apologize for the lack of response from our customer service department. We appreciate your loyalty and would be delighted to hear from you if you have any questions. Please do not hesitate to contact us.
3/5
★★★☆☆
The site is very good, shipping was more than fast to my surprise. The invoices are clear. But the big problem is with the lipsticks... we don't have enough information about the colors, the way they look on the lips, the textures, especially the lack of photos. Because the name of the color doesn't tell us the true color of the lipstick and, above all, how it looks on the lips.
Anonymous A.
Anonymous A.
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Answer from Cosmé’Chic
Thank you for your feedback! We take care to constantly check and improve our products and our website, and we work to provide as much information as possible about our lipsticks. We'll try to include more photos in the product descriptions.
3/5
★★★☆☆
Great! Except that my blush was completely broken, poorly packaged in a simple pink paper.
Anonymous A.
Anonymous A.
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Answer from Cosmé’Chic
Thank you very much for taking the time to leave a review on our site. We apologize for the inconvenience and will do our utmost to improve packaging and product quality for your next order.
2/5
★★☆☆☆
Not much choice for relays and shipping costs too expensive domage Otherwise real savings . Too bad!!!
Anonymous A.
Anonymous A.
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Answer from Cosmé’Chic
Hello,
We are sorry to hear that you were not satisfied with your experience with us. We do our best to provide customers with the best offers and the most enjoyable experience possible. We would be happy to discuss your comments with you and see how we can improve our services. Thank you very much.
2/5
★★☆☆☆
Good presentation of the site, but unfortunately the products do not correspond to the description
Anonymous A.
Anonymous A.
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Answer from Cosmé’Chic
Hello Anonymous, thank you for taking the time to share your review and we sincerely apologize if the products did not meet your expectations. We apologize for the inconvenience. We appreciate your support and hope that you will give us another chance to provide you with quality service and products.
3/5
★★★☆☆
We find the products in several different tabs but otherwise nice site ... too bad that some products no longer return.
Anonymous A.
Anonymous A.
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Answer from Cosmé’Chic
Thank you for your review of our site. We try to offer a wide variety of products to satisfy our customers. We are sorry that some products are no longer available and we are constantly working to improve our offer.
2/5
★★☆☆☆
Lots of products and interesting prices but not enough different refs in each range ex: ( contouring palette gemey ( 1 shade dispo ) ). I don't think I'd recommend ...
Anonymous A.
Anonymous A.
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Answer from Cosmé’Chic
Hello !
We're really sorry that we can't offer more product variety, but we do our best to try and provide the best products at great prices. We work tirelessly to ensure that our customers are completely satisfied. We hope you'll give us another chance to improve your experience with us. Thank you for sharing your opinion!