/10
★★★★★
based on 2121 reviews published
★★★★★
based on 2121 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
Joel S.
purchased on 27/01/2025
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1
/5
★☆☆☆☆
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
Christophe M.
purchased on 25/01/2025
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1
/5
★☆☆☆☆
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
Ghislaine B.
purchased on 21/01/2025
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1
/5
★☆☆☆☆
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
Rene D.
purchased on 19/01/2025
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1
/5
★☆☆☆☆
Not happy
Jeanine F.
purchased on 16/01/2025
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1
/5
★☆☆☆☆
Does not match. But it doesn't matter. Bonne continuation
Osman G.
purchased on 11/01/2025
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1
/5
★☆☆☆☆
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
Pascal P.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
Nicolas S.
purchased on 14/12/2024
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1
/5
★☆☆☆☆
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
Stephane D.
purchased on 13/12/2024
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1
/5
★☆☆☆☆
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
Jocelyne M.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
Cormier C.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
Laurence F.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Delivery problems
Geoffrey R.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I have not received my order (delivery problem) and I am still waiting for a refund.
Henri M.
purchased on 20/11/2024
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1
/5
★☆☆☆☆
Stale perfume, alcohol smell without fragrance; I'm waiting for the after-sales service to return and hope for a refund.
Marie C.
purchased on 11/11/2024
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1
/5
★☆☆☆☆
Too long for delivery, had to call them back 2 times
Caroline R.
purchased on 02/11/2024
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1
/5
★☆☆☆☆
Buy tobacco perfume and shaving foam From the same no of 200ml with 10% more I received a normal bomb with 200ml Misleading advertising to bait the customer I do not buy more on this site just for principle
Christian E.
purchased on 25/10/2024
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1
/5
★☆☆☆☆
I still haven't received my order
Isabelle R.
purchased on 26/10/2024
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1
/5
★☆☆☆☆
I have not received my parcel
Martial B.
purchased on 16/10/2024
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1
/5
★☆☆☆☆
BULLS!!! I paid 6€ to receive the package at home (the purchased product was worth 9!), they delivered it elsewhere, in a store, and I paid 5€ bus tickets to go and pick it up!!!! Do the math: €20 for a product worth 9!!! I forget this Cosmé'chic company !!!
DaniÈle D.
purchased on 08/10/2024
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1
/5
★☆☆☆☆
Parcel dropped off in the street in front of my house when the package fit in the mailbox - no sms or tel to warn passing!!!! Very unhappy
Valérie V.
purchased on 10/10/2024
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1
/5
★☆☆☆☆
I did not receive the parcel!
Karine R.
purchased on 18/09/2024
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1
/5
★☆☆☆☆
Hello, I sent you an email. My order arrived all turned upside down and I barely have half of each shampoo left. I asked for a refund or a return. I still haven't had a reply, so I'm extremely disappointed.
Elodie D.
purchased on 24/09/2024
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1
/5
★☆☆☆☆
I have not received my parcel
Orianne C.
purchased on 18/09/2024
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1
/5
★☆☆☆☆
The parcel still hasn't arrived after almost 2 weeks!
Sofya M.
purchased on 02/09/2024
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1
/5
★☆☆☆☆
Nicky Paris products are not the same at all....
Anais P.
purchased on 28/08/2024
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1
/5
★☆☆☆☆
Very happy with my purchase
Chantal P.
purchased on 02/08/2024
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1
/5
★☆☆☆☆
I am not satisfied Cafu have not received my package.
Lunion B.
purchased on 20/05/2024
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1
/5
★☆☆☆☆
Order placed at the beginning of May, item to be delivered within 48 hours. It's now June 2nd and I still haven't received anything!!!
Mélanie H.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
When I opened the eyelid base, some water leaked out and there was a bad smell. The product has expired. The face base has also expired because there was only oil in the product. It's a shame because I've only read good reviews on this site, which prompted me to order.
Ourida B.
purchased on 01/05/2024
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