9.6/10
★★★★★
based on 1982 published reviews

Latest neutral customer reviews

2/5
★★☆☆☆
Delivery really too expensive towards the meeting too bad
Ylice G.
Ylice G.
purchased on 16/09/2024 
Translated review
2/5
★★☆☆☆
I still haven't received my order.
Kathia W.
Kathia W.
purchased on 09/09/2024 
Translated review
3/5
★★★☆☆
I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.
Ramata K.
Ramata K.
purchased on 27/08/2024 
Translated review
2/5
★★☆☆☆
The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!
Stéphanie R.
Stéphanie R.
purchased on 27/07/2024 
Translated review
Answer from Cosmé’Chic
We are very sorry for this bad experience. It is not normal for your parcel to arrive damaged and for the product to be damaged. Please do not hesitate to contact our customer service department at [email protected] so that we can provide you with a solution.

Thank you for your understanding, and sorry for the inconvenience.
2/5
★★☆☆☆
Order still incomplete after 15 days
Aurore C.
Aurore C.
purchased on 03/07/2024 
Translated review
Answer from Cosmé’Chic
Hello Aurore,

We are very sorry for the inconvenience caused by this incomplete order. We understand your frustration and apologize for the delay. To resolve this problem, please contact our customer service department at [email protected], who will be happy to help you receive the rest of your order as soon as possible.

Thank you for your patience and understanding.
3/5
★★★☆☆
I ordered 5 pens which were packed in a crushed cardboard box! A reinforced envelope would have been more than sufficient.
Christine M.
Christine M.
purchased on 31/05/2024 
Translated review
Answer from Cosmé’Chic
Hello Christine, thank you for your comment. We are sorry that your order did not arrive in optimal condition. We take note of your comment and will do our best to improve our packaging process in the future. We hope you enjoy the pens in spite of this. We look forward to seeing you again on our site! Sincerely, the Cosmé'Chic team."
3/5
★★★☆☆
Fast, well packaged, but a lot of dust on the lotion, which is annoying when it's a gift.
Celine L.
Celine L.
purchased on 27/04/2024 
Translated review
2/5
★★☆☆☆
Attention to delivery I waited more than 10 days and the package arrived in another relay point.
Celine D.
Celine D.
purchased on 24/04/2024 
Translated review
3/5
★★★☆☆
Very long delivery time, my products are of good quality
Diaby C.
Diaby C.
purchased on 29/03/2024 
Translated review
Answer from Cosmé’Chic
Thank you for your review, Diaby! We are delighted that you liked the quality of our products. We are sincerely sorry for the delay in delivery and we are doing our best to improve this. We hope to see you soon on our site!
3/5
★★★☆☆
Good product but doesn't last that long.
Zahira B.
Zahira B.
purchased on 16/02/2024 
Translated review
3/5
★★★☆☆
One of the bottles leaked in the package
Corine C.
Corine C.
purchased on 17/02/2024 
Translated review
Answer from Cosmé’Chic
We are very sorry to hear that one of your bottles leaked in transit. This is not the experience we wish to offer our customers. To resolve this problem, please contact our customer service department at [email protected].
We will do our best to avoid this kind of problem in the future. We hope you will continue to enjoy our products despite this incident.
Thank you for your understanding, and sorry for the inconvenience.
3/5
★★★☆☆
Parcel received but not on the date indicated.
Prisca M.
Prisca M.
purchased on 10/02/2024 
Translated review
Answer from Cosmé’Chic
I'm sorry to read that you did not receive your parcel on time. Have you been able to contact our customer service department to report the problem? We always try to meet our delivery deadlines, but unforeseen circumstances may arise. We hope that despite this delay, you are satisfied with your order. Thank you for your feedback!
2/5
★★☆☆☆
Rapide impec
Christine W.
Christine W.
purchased on 24/10/2023 
Translated review
Answer from Cosmé’Chic
Great! We are delighted that our service was fast and impeccable for you. Thank you so much!
2/5
★★☆☆☆
The package was poorly packaged and the products were visible inside.
Laetitia L.
Laetitia L.
purchased on 01/11/2023 
Translated review
Answer from Cosmé’Chic
We are sorry to hear that the package was not properly packed and that the products were visible. We apologize for this inconvenience. We are taking your feedback into account and will make sure to improve our packaging process. Thank you for letting us know. If you have any further concerns, please do not hesitate to contact us.
2/5
★★☆☆☆
I received the parcel half-opened. Even the man who gave me the parcel told me to contact the company to tell them to pack the parcels better.
Euridyce L.
Euridyce L.
purchased on 23/08/2023 
Translated review
Answer from Cosmé’Chic
Hello Euridyce,
We're sorry to hear that your parcel was received half-opened. We will take immediate action to improve the packaging of our products. We sincerely thank you for alerting us and apologize for the inconvenience.
2/5
★★☆☆☆
I placed an order on July 13 for 2 items, I received only 1, they should ship me the 2nd, but today the 21st I still have nothing 😡😡
Sandrine G.
Sandrine G.
purchased on 10/07/2023 
Translated review
Answer from Cosmé’Chic
Dear customer,

We regret that you have not received your order in full.
We have already dispatched the second missing product and upon further investigation have concluded that the second package was delivered on 07/21/2023.
Once again, we sincerely apologize for any inconvenience caused. Your satisfaction is our priority and we hope to regain your trust despite this incident.

Yours sincerely
Cosmé'Chic
3/5
★★★☆☆
Missing 1 product not yet reimbursed
Eric G.
Eric G.
purchased on 17/11/2022 
Translated review
Answer from Cosmé’Chic
We are sorry that you have encountered a problem with your order and that the missing product has not yet been refunded. We will immediately check the status of your refund and take the necessary steps to resolve it quickly. Thank you for your patience and understanding.
3/5
★★★☆☆
Very good
Fatima O.
Fatima O.
purchased on 05/11/2022 
Translated review
Answer from Cosmé’Chic
Thank you very much for your review, Fatima! We're glad you enjoyed the site.
3/5
★★★☆☆
Inconsistency in delivery date and address with GLS. The parcel therefore arrived much later. Otherwise satisfactory products.
Marie-claude M.
Marie-claude M.
purchased on 06/07/2022 
Translated review
Answer from Cosmé’Chic
We are sorry that your delivery experience has been affected. We take note of your feedback and are working hard to improve delivery processes. Thank you for sharing your experience with us and for choosing Cosmé'Chic.
3/5
★★★☆☆
Package incomplete. I am missing a product. I have written to you but you have not replied.
Noemie M.
Noemie M.
purchased on 18/04/2022 
Translated review
Answer from Cosmé’Chic
Hello Noemie! We sincerely apologize for the shipping error that resulted in a missing product in your package. We also apologize for the lack of response to your message. Please contact us so that we can find a satisfactory solution for you. We will take steps to resolve this issue and provide you with full support. Your satisfaction is our priority.
3/5
★★★☆☆
I had ordered 2 products. I only received one. But the 2 products were invoiced and debited without explanation? Even though the second was out of stock? So I had to make a claim to be reimbursed for this product, which isn't very serious! It's a pity, because the products are top quality. I might recommend them again, provided such a mistake doesn't happen again.
Danielle A.
Danielle A.
purchased on 16/02/2022 
Translated review
Answer from Cosmé’Chic
I understand your dissatisfaction and sincerely apologize. We will do our utmost to ensure that this error does not happen again.
3/5
★★★☆☆
Package well received but rather long delivery time: ordered on the 16th and received on the 27th.
Claire K.
Claire K.
purchased on 16/01/2021 
Translated review
Answer from Cosmé’Chic
We are sorry that your order was not delivered on time. We are aware of the importance of a fast delivery and we do our utmost to ensure that this does not happen again. Thank you for your confidence in Cosmé'Chic.
3/5
★★★☆☆
Order received quickly but one product was missing although it was available at the time of my order...I had ordered because it was mainly what I needed so if I had known I would not have placed the order now...
Marie-laure P.
Marie-laure P.
Translated review
Answer from Cosmé’Chic
Thank you for taking the time to share your review. We apologize for the missing product. We have put measures in place to prevent this from happening again in the future.
3/5
★★★☆☆
Fast delivery but disappointed with the product
- C.
- C.
Translated review
Answer from Cosmé’Chic
Thank you for taking the time to leave this comment. Have you already contacted customer service after receiving the product in question? If not, please do so. We'd be delighted to help you! See you soon!
2/5
★★☆☆☆
Order still not received (ordered on 27/12 we are on 8/01) despite reminders
Patricia J.
Patricia J.
Translated review
Answer from Cosmé’Chic
Hello Patricia, we are sorry that your order has not been received by this date. We are very sorry. We invite you to contact our customer service department so that we can compensate you for this long wait, at [email protected]. We would like to rectify this situation and offer you a positive experience.
3/5
★★★☆☆
How to order
Sybil M.
Sybil M.
Translated review
Answer from Cosmé’Chic
Thank you for your kind comment. See you soon!
3/5
★★★☆☆
Well presented site, interesting prices and items but the choice is not so wide. I had a delivery problem with mondial relay.
Brachet H.
Brachet H.
Translated review
Answer from Cosmé’Chic
Thank you for your kind comment! We're sorry you had a problem with Mondial Relay, unfortunately when a relay point is closed or overbooked, Mondial Relay can change the destination relay point. We hope to be able to satisfy you in the future.
3/5
★★★☆☆
This site is very good my first order went very well and my second order was a little different because I had 1 product that I paid for and I did not get the roll-on deodorant and I also had the deodorant for the toilet that I got but completely dented half empty and does not work at all even by hand. Otherwise, the prices are very good and the delivery fast.
Virginie L.
Virginie L.
Translated review
Answer from Cosmé’Chic
Thank you very much for your comment, Virginie. We are very sorry to hear that you did not receive your products correctly. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
3/5
★★★☆☆
Short delivery and preparation times, the seller is responsive. Only 2 products out of the 4 had complete packaging, which doesn't look very professional and raises questions about the integrity of the product given that it's no longer packaged. I don't know if I'd recommend this site.
Jean-philippe G.
Jean-philippe G.
Translated review
Answer from Cosmé’Chic
Thank you for your review Jean-Philippe. We are sorry that your experience with Cosmé'Chic did not live up to your expectations. We are committed to maintaining the highest level of quality and packaging all our products correctly. We appreciate your feedback and are working hard to constantly improve our products and services.
2/5
★★☆☆☆
Delivery very long and still not received, very disappointed waiting for this one .
Laura G.
Laura G.
Translated review
Answer from Cosmé’Chic
Hello Laura,
We're sorry your delivery is taking so long. Occasionally we experience delays due to carriers and we apologize for this. We will do our best to deliver as quickly as possible. Please do not hesitate to contact us if you have any questions. Thank you for your understanding.