/10
★★★★★
based on 4019 reviews published
★★★★★
based on 4019 reviews published
Latest customer reviews
5
/5
★★★★★
The items for sale are of very high quality, with a perfect finish, and are sent quickly, by registered post and in careful, secure packaging... an excellent site on which I have made several purchases after visiting the LAGUIOLE forge and seeing the care taken in manufacture.
Acheteur Vérifié
purchased on 03/12/2019
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5
/5
★★★★★
Order sent quickly with perfect packaging and very good quality as usual.
Acheteur Vérifié
purchased on 09/12/2019
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5
/5
★★★★★
Bonjour je suis très content de mon couteau belle réalisation merci beaucoup
Acheteur Vérifié
purchased on 02/12/2019
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5
/5
★★★★★
Top packaging Fast In a word: I recommend
Acheteur Vérifié
purchased on 01/12/2019
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5
/5
★★★★★
Very nice quality products
Acheteur Vérifié
purchased on 24/11/2019
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4
/5
★★★★☆
Not easy to find on the site what I was looking for but then order delivered very quickly but I did not know the delivery time. It should be written down before payment
Acheteur Vérifié
purchased on 07/12/2019
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5
/5
★★★★★
Thank you for your efficiency.
Acheteur Vérifié
purchased on 29/11/2019
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4
/5
★★★★☆
Fine
Acheteur Vérifié
purchased on 27/11/2019
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5
/5
★★★★★
Nice item, as per my request. Top quality material and finish.
Very good relationship with the manufacturer, sense of service and customer satisfaction.
Acheteur Vérifié
purchased on 02/12/2019
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5
/5
★★★★★
No complaints. Thank you
Acheteur Vérifié
purchased on 06/12/2019
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5
/5
★★★★★
Serious and fast seller article conforms to the description
Acheteur Vérifié
purchased on 06/12/2019
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5
/5
★★★★★
Excellent site
Acheteur Vérifié
purchased on 06/12/2019
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5
/5
★★★★★
Very good service order received on time Super
Acheteur Vérifié
purchased on 01/12/2019
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5
/5
★★★★★
Item conforms to order form. Very responsive site
Acheteur Vérifié
purchased on 28/11/2019
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5
/5
★★★★★
Very good reception during contacts. Quality product. Shipment carried out on time.
Acheteur Vérifié
purchased on 04/12/2019
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5
/5
★★★★★
1 ere cde !! it's perfect !!! irreproachable service ! articles completely conform to my expectations . merci
Acheteur Vérifié
purchased on 05/12/2019
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5
/5
★★★★★
Nothing to complain about... beautiful knife
Acheteur Vérifié
purchased on 28/11/2019
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5
/5
★★★★★
Order arrived quite quickly, packaging really well done. Impossible for the knife to get damaged. Incredible quality knife.
Acheteur Vérifié
purchased on 04/12/2019
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1
/5
★☆☆☆☆
One of the worst customer services I know! Incorrect information about the delivery date is given on the homepage. When I ordered, I was told 1-3 days with express delivery. After ordering I receive an e-mail with a delivery in 8-10 days. Spent over 50 euros on express delivery for nothing. Customer service does not recognize any mistakes. Ordered there last time. If you could give 0 stars, I would. I will never order from such a fraudulent company again, even though I have already spent over 3000 euros on their products!
Verifizierter Käufer
purchased on 24/11/2019
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Answer from Coutellerie de Laguiole Honoré Durand
Hello, Thank you for your review and opinion on our website and our service. I will come back to the sequence of events: - on SUNDAY 24/11/2019 at 05H11, you order for 1,131.65 euros (and not for 3,000 euros) - on Monday 25/11/2019 at 09:04 we process your order.
- on Monday 25.11.2019 at 12:27 we put it into production by informing you at the same time by e-mail about this production process with a production time of 8 to 12 days (you confirm that you have received this information) - the package leaves for you on Thursday 28.11.2019 at Fedex (3 working days after your order) - the package will be delivered to you by Fedex on Friday 29.11.2019 at 13:45 - on 09.12.2019 (10 days after delivery.......) contact us to express your deep dissatisfaction....... and ask us for a refund of the order and shipping costs; we of course accept on the goods, but we refuse to refund the shipping costs, hence your very negative evaluation and your deep dissatisfaction. I wish you a good continuation and a Merry Christmas and New Year.Honoré Durand
- on Monday 25.11.2019 at 12:27 we put it into production by informing you at the same time by e-mail about this production process with a production time of 8 to 12 days (you confirm that you have received this information) - the package leaves for you on Thursday 28.11.2019 at Fedex (3 working days after your order) - the package will be delivered to you by Fedex on Friday 29.11.2019 at 13:45 - on 09.12.2019 (10 days after delivery.......) contact us to express your deep dissatisfaction....... and ask us for a refund of the order and shipping costs; we of course accept on the goods, but we refuse to refund the shipping costs, hence your very negative evaluation and your deep dissatisfaction. I wish you a good continuation and a Merry Christmas and New Year.Honoré Durand
5
/5
★★★★★
Compliant in every respect and fast delivery. Would recommend.
Acheteur Vérifié
purchased on 01/12/2019
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5
/5
★★★★★
Help with ordering and receiving a very nice knife. Thank you very much
Acheteur Vérifié
purchased on 25/11/2019
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5
/5
★★★★★
Magnificent knives, I've just received them, they correspond to what I asked for, I live on Reunion Island, the delivery time is normal, nothing to say, well done to the whole company, keep up the good work, thank you.
Acheteur Vérifié
purchased on 25/11/2019
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5
/5
★★★★★
Nothing to say, everything matched my expectations and delivery was fast!
Acheteur Vérifié
purchased on 28/11/2019
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 27/11/2019
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5
/5
★★★★★
Satisfied with my purchase
Acheteur Vérifié
purchased on 01/12/2019
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5
/5
★★★★★
Fast, very very well packaged. Nothing to say, very professional.
Acheteur Vérifié
purchased on 24/11/2019
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5
/5
★★★★★
Very fast and careful delivery. Very friendly and helpful staff. Highly recommend
Acheteur Vérifié
purchased on 01/12/2019
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5
/5
★★★★★
Very nice products.
Acheteur Vérifié
purchased on 24/11/2019
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5
/5
★★★★★
Very good, good communication and magnificent quality of work.
Acheteur Vérifié
purchased on 28/11/2019
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5
/5
★★★★★
Very nice product, well protected by the packaging. Delivery on time.
Acheteur Vérifié
purchased on 27/11/2019
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