/10
★★★★★
based on 3911 published reviews
★★★★★
based on 3911 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I looked at one knife, looked at the other, then the first knife could no longer be found.
Jean-louis S.
purchased on 02/07/2024
Translated review
3/5
★★★☆☆
The packaging leaves something to be desired, I was expecting at least a box, but the product is of very good quality.
Enzo B.
purchased on 16/12/2023
Translated review
3/5
★★★☆☆
Not like the pictures
Julien B.
purchased on 28/11/2023
Translated review
3/5
★★★☆☆
The knife looks very fragile. The engraving is barely legible. We'll see with use, but I'm disappointed with the appearance.
Pascale T.
purchased on 25/11/2023
Translated review
Answer from
Coutellerie de Laguiole Honoré Durand
Hello Sir/Madam, Thank you for your comment. The Laguiole knife you have ordered is an 8 cm handle length model, as indicated in several places on the product sheet (title, description, characteristics). It is a very small model, whose blade length and thickness respect the traditional shape of Laguiole knives. Please do not hesitate to contact us if you wish to change your order for a model more suited to your needs. We remain at your entire disposal.
3/5
★★★☆☆
On Android, the pages aren't properly formatted (when you get to the bottom, the page automatically defaults to the top, preventing access to the latest articles), which is a shame because the presentation is perfect.
Sylvain G.
purchased on 29/10/2023
Translated review
3/5
★★★☆☆
I find the knife a little small, I was expecting another size model.
Stéphane M.
purchased on 27/08/2023
Translated review
3/5
★★★☆☆
Disappointed because the personalized message of my order was not transcribed which, for a gift, is rather regrettable. I don't know if I'd recommend it, especially as the delivery time was quite long due to the shortage of the model (a shortage not indicated at the time of purchase but only afterwards in a separate e-mail). In short, the knife complies but the service is disappointing.
Alexis P.
purchased on 01/08/2023
Translated review
2/5
★★☆☆☆
They responded very kindly to my subsequent order and added it to the package of the first order. Unfortunately, the postage costs are very high. The assembly instructions are not really usable: the translated text is incomprehensible and the exploded drawing did not belong to my knife. It goes without saying that a do-it-yourself kit should also include the necessary tools. How am I supposed to know which of the individual tools on offer I will need? A mini bottle of wood oil would be nice!
Antonis Mark A.
purchased on 02/07/2023
Translated review
3/5
★★★☆☆
The site is not very clear. Difficult to find the product you want.
Acheteur Vérifié
purchased on 28/11/2022
Translated review
3/5
★★★☆☆
Knives that don't look like the pictures
Acheteur Vérifié
purchased on 06/06/2022
Translated review
3/5
★★★☆☆
I put average because the preparation time is not indicated: I ordered express delivery in the hope that the recipient would receive his gift quickly before his departure; unfortunately the preparation time of the order was one week. As a result, the parcel arrived after the recipient's departure, and it will be several weeks before she is able to discover it on her return, which was not the intention. I would have appreciated information on how long it would take to prepare the order, so that I could adjust and plan accordingly. Apart from that, no comments on the products, which are always very good.
Acheteur Vérifié
purchased on 26/04/2022
Translated review
3/5
★★★☆☆
Knife ordered with juniper handle, very light color, almost no grain.
No blade sharpness, quality of workmanship - very good.
Verifizierter Käufer
purchased on 26/12/2021
Translated review
3/5
★★★☆☆
Difficult to navigate
Acheteur Vérifié
purchased on 03/12/2021
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3/5
★★★☆☆
Well explained
Acheteur Vérifié
purchased on 04/12/2021
Translated review
3/5
★★★☆☆
You can very quickly access the personalization you want, so you can treat yourself very quickly... HOWEVER: it would be useful to be able to distinguish the delivery address from the billing address, if only to be able to make gifts delivered directly to the desired recipient.
Acheteur Vérifié
purchased on 14/10/2021
Translated review
3/5
★★★☆☆
Packaging and delivery OK. However, the knife had a cosmetic defect. Taken care of by after-sales service. Waiting for new shipment.
Acheteur Vérifié
purchased on 26/09/2021
Translated review
3/5
★★★☆☆
I am satisfied with my order and it was sent very quickly.
Acheteur Vérifié
purchased on 19/02/2021
Translated review
3/5
★★★☆☆
Disappointed with the presentation of the product, I thought I had bought 6 knives as represented in their box as below and in reality it was only 2 knives, bordering on deception.
Acheteur Vérifié
purchased on 22/02/2021
Translated review
3/5
★★★☆☆
Unsharpened blade
Acheteur Vérifié
purchased on 17/01/2021
Translated review
3/5
★★★☆☆
I find that you order a knife that arrives with a defect and you are told that it has been checked by their service and no problem but I am asked to return the product without problem and I am told there is a defect so refund within a day and no more news since the order I think they should take products and orders from more serious customers.
Acheteur Vérifié
purchased on 19/01/2021
Translated review
Answer from
Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your message. On receipt, you informed us that the Laguiole knife you had received was not to your liking. We advised you to return the Laguiole knife to us, leaving you the choice of which solution you would prefer: reworking the Laguiole knife received in the workshop, exchanging it for a new one, or cancelling and refunding the order.
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
After several exchanges, we agreed together that we would cancel and refund the order. If you have the opportunity to visit Laguiole, I invite you to discover our production (and our crafts) in situ.
Sincerely, Honoré Durand
3/5
★★★☆☆
Good welcome but lack of order follow-up, still no set date for the course
Acheteur Vérifié
purchased on 26/09/2020
Translated review
Answer from
Coutellerie de Laguiole Honoré Durand
Thank you for your comment, which will help us to improve.
As indicated on the product sheet, a course takes place when 4 participants are present on the same date. We do our best to find a date that suits you and all our customers. Sincerely, Honoré Durand
As indicated on the product sheet, a course takes place when 4 participants are present on the same date. We do our best to find a date that suits you and all our customers. Sincerely, Honoré Durand
2/5
★★☆☆☆
Hello. I ordered a slightly (7 mm) curved knife and received a flat one (5 mm). How could such a mistake have been made? The site is OK, but the order was not respected.
Acheteur Vérifié
purchased on 18/12/2019
Translated review
Answer from
Coutellerie de Laguiole Honoré Durand
Hello Madam, Thank you for your message. The handles of our forged bee range are systematically made from 7 mm thick wooden plates; the thickness of the plates is then adapted (at each end of the handle) to the height of the bolsters, which are thinner; consequently, the thickness only remains in the middle of the knife and the curve is thus obtained between the thinner part towards the bolsters and the thicker part towards the middle of the handle. Can you send me a top view photo of the knife? I thank you in advance and remain at your disposal. Yours sincerely Honoré Durand
3/5
★★★☆☆
Fast delivery, but the color of the wood doesn't match the photo.
It's true that the woods are all different, but in this case, the color was very pink, nothing to see!
Very disappointed
Acheteur Vérifié
purchased on 18/12/2019
Translated review
3/5
★★★☆☆
I had a computer problem entering my order.
Acheteur Vérifié
purchased on 06/12/2019
Translated review
3/5
★★★☆☆
Fast delivery, too bad I didn't receive the right color.
Acheteur Vérifié
purchased on 13/11/2019
Translated review
3/5
★★★☆☆
MORE EXPENSIVE KNIFE, LESS ATTRACTIVE AND LESS SHARP BLADE. HOT OBSERVATION (I bought it from you more than 10 years ago).
Acheteur Vérifié
purchased on 12/11/2019
Translated review
Answer from
Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your opinion and rating; it's not easy to reply to your rather subjective criticisms, but I'll try: - regarding the blade, you've used the new 14C28 steel, which we didn't make ten years ago; in terms of the feel of the edge, it may seem less effective, but it cuts better and also lasts longer after sharpening; so we'll have to see in the long term - regarding the fact that it's less attractive, you didn't have this model of knife before... because we haven't changed anything since we made the model you bought.... because we haven't changed a thing since we started making the model you bought - as for the price, it has indeed changed in ten years ... I wish you good use of it and don't hesitate to come and have it sharpened and maintained. Yours sincerely Honoré Durand
3/5
★★★☆☆
I was very satisfied throughout the entire purchasing process, right up to delivery. The knives are exactly what I ordered, except that the 7 notches on the top of the blade were not made. This was one of my selection criteria and I'm disappointed that the delivery was not as shown in the photo.
Acheteur Vérifié
purchased on 06/09/2019
Translated review
3/5
★★★☆☆
Delivery, speed ... Perfect. Of the 2 knives ordered, one matched, but the other did not match the image I selected. The selected knife had a lot of stains in the wood and the one received is blank on one side and a few small black dots on the other. I'm disappointed with this knife! With kind regards
Acheteur Vérifié
purchased on 06/09/2019
Translated review
3/5
★★★☆☆
All functions are available, but not all texts are well translated from French to German. This confuses readers.
Verifizierter Käufer
purchased on 10/08/2019
Translated review
3/5
★★★☆☆
Sometimes hard to find what you're looking for
Acheteur Vérifié
purchased on 01/08/2019
Translated review