/10
★★★★★
based on 3911 published reviews
★★★★★
based on 3911 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The Chronopost delivery was disastrous: a change of relay point 45 minutes from the initial address. I was unable to have the parcel re-delivered or reconciled. I was therefore unable to receive my parcel. Very bad experience. Awaiting refund. Total dissatisfaction.
Yannick P.
purchased on 05/01/2024
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1/5
★☆☆☆☆
I never thought I'd order such a small knife. For a Christmas present it's more than a shame.
David P.
purchased on 04/12/2023
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Answer from
Coutellerie de Laguiole Honoré Durand
Hello David P., thank you for your review and rating; however, we state this very clearly on the product sheet for this item: "The 8 cm handle length Laguiole knife is distinguished by its very small size". This is very visible on the product sheet, and even "very small size" is bolded. We also make it clear that we're talking about handle sizes for our knives. All this being said, you can send the knife back to us if you wish, and we'll refund you or give you a credit note, as you wish (despite the fact that the knife is engraved and therefore personalized). I wish you a happy holiday season. Yours sincerely
1/5
★☆☆☆☆
Over a month's wait, and it was for a birthday party. Lame!
Acheteur Vérifié
purchased on 17/10/2021
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Answer from
Coutellerie de Laguiole Honoré Durand
Hello Sir, thank you for your feedback; we didn't have the knife in stock and had to make it specially for you; it was shipped to you within three weeks; with our apologies for the missed birthday (but we didn't have the information). Yours sincerely Honoré Durand
1/5
★☆☆☆☆
Everything went very well from order to delivery
Verifizierter Käufer
purchased on 22/01/2020
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1/5
★☆☆☆☆
One of the worst customer services I know! Incorrect information about the delivery date is given on the homepage. When I ordered, I was told 1-3 days with express delivery. After ordering I receive an e-mail with a delivery in 8-10 days. Spent over 50 euros on express delivery for nothing. Customer service does not recognize any mistakes. Ordered there last time. If you could give 0 stars, I would. I will never order from such a fraudulent company again, even though I have already spent over 3000 euros on their products!
Verifizierter Käufer
purchased on 24/11/2019
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Answer from
Coutellerie de Laguiole Honoré Durand
Hello, Thank you for your review and opinion on our website and our service. I will come back to the sequence of events: - on SUNDAY 24/11/2019 at 05H11, you order for 1,131.65 euros (and not for 3,000 euros) - on Monday 25/11/2019 at 09:04 we process your order.
- on Monday 25.11.2019 at 12:27 we put it into production by informing you at the same time by e-mail about this production process with a production time of 8 to 12 days (you confirm that you have received this information) - the package leaves for you on Thursday 28.11.2019 at Fedex (3 working days after your order) - the package will be delivered to you by Fedex on Friday 29.11.2019 at 13:45 - on 09.12.2019 (10 days after delivery.......) contact us to express your deep dissatisfaction....... and ask us for a refund of the order and shipping costs; we of course accept on the goods, but we refuse to refund the shipping costs, hence your very negative evaluation and your deep dissatisfaction. I wish you a good continuation and a Merry Christmas and New Year.Honoré Durand
- on Monday 25.11.2019 at 12:27 we put it into production by informing you at the same time by e-mail about this production process with a production time of 8 to 12 days (you confirm that you have received this information) - the package leaves for you on Thursday 28.11.2019 at Fedex (3 working days after your order) - the package will be delivered to you by Fedex on Friday 29.11.2019 at 13:45 - on 09.12.2019 (10 days after delivery.......) contact us to express your deep dissatisfaction....... and ask us for a refund of the order and shipping costs; we of course accept on the goods, but we refuse to refund the shipping costs, hence your very negative evaluation and your deep dissatisfaction. I wish you a good continuation and a Merry Christmas and New Year.Honoré Durand
1/5
★☆☆☆☆
To say that you can have your order delivered by chronopost the next day before 1pm, at €26.10 for postage, and to have it arrive two days later is very disappointing! All because it takes you 1.5 days to get to the post office... Give your customers the right information! This is unacceptable!
Acheteur Vérifié
purchased on 07/03/2018
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Answer from
Coutellerie de Laguiole Honoré Durand
Mr Joubert, I would like to thank you for your opinion and rating; as I explained to you during our various email exchanges well before your opinion and rating, you placed the order at 11.01 am; the Post Office leaves our house, which is in the countryside, at 2.50 pm.
It is clearly and explicitly indicated that "if you have a precise date to respect, we advise you to take an additional margin of 1 day and to indicate it to us either by e-mail ([email protected]) or at the time of the order (box "Comments")" which you did not do. The parcel left the day after you placed your order. This is why your request for reimbursement of the full Chronopost cost was refused, quite rightly I believe. I remain at your entire disposal, Sincerely Honoré DURAND
It is clearly and explicitly indicated that "if you have a precise date to respect, we advise you to take an additional margin of 1 day and to indicate it to us either by e-mail ([email protected]) or at the time of the order (box "Comments")" which you did not do. The parcel left the day after you placed your order. This is why your request for reimbursement of the full Chronopost cost was refused, quite rightly I believe. I remain at your entire disposal, Sincerely Honoré DURAND
1/5
★☆☆☆☆
Hello to date I have not received my order. .. I am dissatisfied with colissimo too expensive and sometimes in does not warn of their passage. I prefer relay koala or other ... This is the last time I order from you .... and this is my 3rd order.
Acheteur Vérifié
purchased on 13/12/2017
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Answer from
Coutellerie de Laguiole Honoré Durand
Hello Mr REMY, Thank you for your rating and for your message of dissatisfaction; recriminations directed more towards the Postal service than towards us. We take good note of it, but it's a shame to blame us for the poor quality of the Post Office's service. For our part, you ordered on 13/12 at 10H44, the parcel left the next day Thursday 14/12; I think that our service in relation to your order was exemplary. I've just seen that the parcel will be delivered to you today. Finally, please note that we also offer Chronopost on our website, but also that we are in the countryside and that Koala-like services are non-existent for the collection of our parcels. I wish you good reception and a happy holiday season.
1/5
★☆☆☆☆
Ridiculous size, capital price: this product is a joke, too small to be true, and the engraving is too small and illegible.
Acheteur Vérifié
purchased on 09/04/2016
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1/5
★☆☆☆☆
BAD EXPERIENCE: DELIVERY TIMES NOT RESPECTED AND WE DID NOT RECEIVE THE KNIFE WE HAD CHOSEN !!!!!!!!!!
Acheteur Vérifié
purchased on 26/01/2016
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1/5
★☆☆☆☆
Bad quality: coutea etait tres vite fabrique pas joli pas de precision
tres decus
tres decus
Acheteur Vérifié
purchased on 07/09/2015
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1/5
★☆☆☆☆
Very poor quality: the bolsters are welded any way they can be, there's a 5/10 gap between the bolster and the lock. The top of the blade is rough, as is the spring.
Even a laguiole made in china is better finished.
Buying in kit form should not be synonymous with buying M...E in kit form!!!
Even a laguiole made in china is better finished.
Buying in kit form should not be synonymous with buying M...E in kit form!!!
Acheteur Vérifié
purchased on 01/08/2015
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