/10
★★★★★
based on 6617 published reviews
★★★★★
based on 6617 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I put one star for the delivery because the driver did not take into account the relay I had selected.
Isabelle R.
purchased on 16/02/2023
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3/5
★★★☆☆
I'm happy with the product but I didn't really appreciate the call from your carrier before it arrived. I'm at work and I'm wondering why there's no one there when I haven't even tried to knock on my door. Here are the carrier's words. "Gentlemen, don't waste our time if you're not at home when the delivery arrives" and the worst thing is that I call home and he's there, of course.and try to call him back to explain why he won't pick up.
Sabri G.
purchased on 01/02/2023
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3/5
★★★☆☆
The plastic trays for macaroons arrived damaged whereas the shipping carton was not! Customer service responded quickly, but offered 5% on a future order, which I'm not happy with, given that the trays are almost all damaged! Ditto for previous order with some damaged cartons!
Valérie M.
purchased on 13/01/2023
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3/5
★★★☆☆
Not the same quality of articles as before.
Rene P.
purchased on 29/12/2022
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3/5
★★★☆☆
Wrong link sent to track package. Tracking not available all weekend. Sms from carrier sent on 26/12 to remind me that my parcel had arrived at destination on 23/12. But no sms on 23/12 to let me know. Carrier not serious.
Dominique B.
purchased on 20/12/2022
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3/5
★★★☆☆
Colissimo service not at its best.
Christine F.
purchased on 12/12/2022
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2/5
★★☆☆☆
Correct products but delivery too expensive.
Tarek M.
purchased on 07/12/2022
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2/5
★★☆☆☆
Received 2 days after due date.
Nadia Z.
purchased on 05/12/2022
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3/5
★★★☆☆
Trays too soft . Not great for this first order .
Jonathan A.
purchased on 30/11/2022
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3/5
★★★☆☆
Hello, the product is perfect and compliant, thank you. On the other hand, delivery by DPD to a relay point was catastrophic (the deliveryman didn't come and changed the delivery information, customer service did everything it could to avoid having to deal with the problem). After 1 week of setbacks (without my ordered equipment) I had to go to the DPD center to pick up my package, in the middle of the work day. I have absolutely nothing against you, but for your partner DPD it's a 0. Me
Nicolas M.
purchased on 29/11/2022
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3/5
★★★☆☆
Too narrow, no bottom:.
Corine A.
purchased on 14/11/2022
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2/5
★★☆☆☆
I only gave myself one star for delivery and customer service because I waited for the deliveryman on the day of delivery and he never called me. He did, however, send me to the post office to pick up the parcel.
Bernard B.
purchased on 12/11/2022
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3/5
★★★☆☆
Stale cardboard at reception.
Sophie J.
purchased on 11/11/2022
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2/5
★★☆☆☆
Goods ok. Delivery relatively correct. However, customer service leaves a lot to be desired, as there was no response to my e-mails or calls.
Asim K.
purchased on 11/11/2022
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3/5
★★★☆☆
Good quality items! On the other hand, the delivery was late and I had to go 3 times before getting the parcel even though it was marked delivered.
Francoise E.
purchased on 29/10/2022
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2/5
★★☆☆☆
Cardboard box too thin and not rijid.
Bechir J.
purchased on 13/10/2022
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3/5
★★★☆☆
Ras.
Philippe D.
purchased on 06/09/2022
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3/5
★★★☆☆
See below.
David A.
purchased on 19/09/2022
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3/5
★★★☆☆
Delivery made to a different location than planned. Longer delivery time too.
Maryvonne K.
purchased on 02/09/2022
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2/5
★★☆☆☆
The box was completely open on the day of delivery!!??
Candy L.
purchased on 02/08/2022
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3/5
★★★☆☆
I received my parcel a week after it was dispatched.
Christian B.
purchased on 24/06/2022
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2/5
★★☆☆☆
The order and delivery went well but I sent a message to the site and I still have no answer because I am missing 4 boxes on the delivery. In fact, out of the 3 packs of 25, 2 packs only contain 22 boxes.
Delphine L.
purchased on 23/07/2022
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3/5
★★★☆☆
Open package, we wonder why, it's a shame...
Aymeric N.
purchased on 19/07/2022
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2/5
★★☆☆☆
Received damaged, very poorly packaged and very expensive.
Sandrine T.
purchased on 13/07/2022
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3/5
★★★☆☆
Fast delivery, but badly packed. Products arrived damaged and no compensation. Disappointed with the service but the products were fine.
Anonyme.
purchased on 19/06/2022
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2/5
★★☆☆☆
The delivery rate is very high to be fast... except that delivery times are very long.
Celine F.
purchased on 12/07/2022
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3/5
★★★☆☆
A lot of shipping charges for receiving it late!!!!
Sylvie D.
purchased on 10/07/2022
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3/5
★★★☆☆
The products arrived in conformity with my order and very good value for money... perfect!!! On the other hand, there was a problem with the delivery: the relay point under construction refused to accept parcels, and it took 72 hours for my parcel to be delivered. I refused delivery within a few hours, as I was due to receive my parcel on the evening of the delivery. Perhaps it would be a good idea to check your points relais and not to propose them for your deliveries if they are not able to receive the parcels.
Sonia M.
purchased on 10/07/2022
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3/5
★★★☆☆
Shipping cost too high for the product. At this price, I should have had it delivered to my home.
Caroline L.
purchased on 05/06/2022
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3/5
★★★☆☆
20 days for delivery and almost no information except that a product was out of stock and would be restocked within 3 to 4 days.
Catherine B.
purchased on 01/06/2022
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