/10
★★★★★
based on 6616 published reviews
★★★★★
based on 6616 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Hello, I received my parcel but no invoice although I had stipulated it at the time of the order; I rewrote in the form of contact so that one returns to me the invoice because it is for an association and I do not need it for my accountancy. Everything had been communicated both times, the association's address and name. I've had no reply. Thank you very much. Mrs Comte
Comte N.
purchased on 23/10/2024
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Answer from
CSJ emballages
Hello
All invoices are available on our website in the "My account" tab.
Sincerely
All invoices are available on our website in the "My account" tab.
Sincerely
2/5
★★☆☆☆
If i were reimbursed for the missing item (almond powder) i'd be satisfied. the sum isn't large but that's the principle: don't offer out-of-stock items and reimburse them quickly if that's the case. Sabine de Seze
Sabine D.
purchased on 17/10/2024
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Answer from
CSJ emballages
Hello,
We're sorry about the breakage of this product, the refund was made on 12/10/2024.
Yours faithfully
We're sorry about the breakage of this product, the refund was made on 12/10/2024.
Yours faithfully
3/5
★★★☆☆
Hello we are having a problem with the box closures thank you
Plichard R.
purchased on 05/10/2024
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2/5
★★☆☆☆
Several batches of broken verrines. 1st time this has happened, I'm disgusted and found myself in a fix.....
Rachel T.
purchased on 08/10/2024
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3/5
★★★☆☆
Unfortunately my order arrived damaged.
Claire S.
purchased on 28/09/2024
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3/5
★★★☆☆
Deplorable attitude of the 1st DPD delivery driver (message: Absence of the beneficiary to justify his non-delivery). Delivered 2 days later by a serious driver.
Yves B.
purchased on 03/06/2024
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Answer from
CSJ emballages
Thank you for your feedback, Yves. We're sorry about this bad experience with our DPD driver. We will pass on your comments to improve our delivery service. We hope to see you soon on our site.
3/5
★★★☆☆
Delivery not at the top at all is in more payyer of the expenses of delivery to have been delivered like minporte what that leaves has to think the can give more information if you contact me in PV.
Aubriet P.
purchased on 14/05/2024
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3/5
★★★☆☆
Order as requested, thank you.
Yannick Z.
purchased on 07/05/2024
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2/5
★★☆☆☆
I put 5 stars for my order because I know the products but for the rest I put 1 stars because I still did not receive my parcel you make errors of address I am caterer I had to go in urgency to subway to seek boxes which is 1 hour from home I sent an e-mail without answer more parcel dispatched by dpd Without number of parcel here is why I put 1 stars.
Steve T.
purchased on 23/04/2024
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3/5
★★★☆☆
One star for delivery ... well worth it! Scheduled / cancelled ... partial delivery ... Nullissime and painful!
Celine A.
purchased on 17/04/2024
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3/5
★★★☆☆
Due to a product shortage, I had to wait a month to receive my parcel. This is unacceptable, or give away the delivery costs. I sent you a message to tell you that I had ordered from another supplier but I received it anyway. Not serious, I'll look elsewhere.
Sylvie D.
purchased on 22/03/2024
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3/5
★★★☆☆
Very good product. However, the 3 boxes of stretch film arrived in poor condition. I sent an e-mail to CSJ Emballages but got no reply. The shipping costs are high enough to receive the products in good condition.
Valérie M.
purchased on 09/04/2024
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3/5
★★★☆☆
Initially well packed but exploded on arrival. Fortunately, the material inside was safe (vacuum-packed bags).
Christian S.
purchased on 09/04/2024
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2/5
★★☆☆☆
I am not at all satisfied with the delivery. I was offered to change the day and time, which I did, but as I wasn't there I put my neighbor, and on the day the parcel wasn't delivered, I called customer service to change the day and we agreed 2 days later. The problem was that they wouldn't give me my address, and the next day the parcel was dropped off at the post office in my neighbor's name, and she had to pick it up. Well done!
Odile R.
purchased on 21/03/2024
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2/5
★★☆☆☆
Part of my order arrived damaged. Contacted customer service who blamed the carrier even though the packaging was intact. The goods left the csj depot damaged. No commercial gesture.
Stéphane V.
purchased on 13/03/2024
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3/5
★★★☆☆
Hello, I have the wrong postal code, I told DPD. But they returned the parcels, because their custody time has expired. I'm not happy with DPD's service.
Sophie N.
purchased on 12/03/2024
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3/5
★★★☆☆
The Mesnil post office made me come twice and their welcome was lamentable, the delivery cost is very high for low value orders.
Bernard D.
purchased on 05/03/2024
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2/5
★★☆☆☆
My first order in October went very well. The second order 7 days to prepare my order and shipping, after 10 days to receive delivery (delivery: a little justified) and some products damaged during delivery. Generally speaking, I'm quite satisfied.
Mohamed M.
purchased on 09/02/2024
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3/5
★★★☆☆
Not delivered to the right place.
Martine M.
purchased on 03/02/2024
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3/5
★★★☆☆
Very poor quality cups. They leak and you have to double them every time. Very disappointed with my purchase.
Dolores D.
purchased on 02/02/2024
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3/5
★★★☆☆
Packages well received except for one which was torn.
Pauline R.
purchased on 18/01/2024
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3/5
★★★☆☆
Vacuum bag.
Michel R.
purchased on 14/01/2024
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3/5
★★★☆☆
Hi, I paid for delivery to my house and I'm looking for it at the relay point above. Thank you for seeing this problem.
Sylvie W.
purchased on 18/12/2023
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3/5
★★★☆☆
Impossible to get the invoice online. We had to phone to have it sent by e-mail, which was done.
Bernadette P.
purchased on 14/12/2023
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3/5
★★★☆☆
Considering the price of the delivery, I find it too long, the delivery time not respected.
Stephane M.
purchased on 10/12/2023
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3/5
★★★☆☆
Goods ok, but the carrier MTA is very disappointing !!! For the delivery :No follow up on the website, no message, no mail, just a call when the delivery day is not scheduled: I'll be there in 10 minutes. When it's Impossible for the reception. The driver promised to deliver the next day, but NOTHING! Very badly organized, very disappointed! This will prevent me from placing new orders, too bad.
Tong W.
purchased on 11/12/2023
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3/5
★★★☆☆
I still haven't received any email or sms informing me that my parcel has arrived at the delivery address.
Stéphanie B.
purchased on 01/12/2023
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3/5
★★★☆☆
This time I found that the lids were larger than the trays and it was difficult to close them.
Soda N.
purchased on 30/11/2023
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3/5
★★★☆☆
I sent an email concerning the possibility of exchanging verrines because their capacity was much too small... still no reply... thank you.
Cansu D.
purchased on 17/11/2023
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3/5
★★★☆☆
Problem when registering my order; Transfer not taken into account immediately. Product conforms to order. Deadline kept following order registration. Delivered to a different location than requested. 10 km outward journey and 10 km return journey Your DPD driver is not at his first demonstration of his incapacity. Change your delivery service - it's better for you and your customers.
Thierry-pierre C.
purchased on 23/10/2023
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