/10
★★★★★
based on 2080 reviews published
★★★★★
based on 2080 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I had to restart the site to find out the status of this one....
Laurent S.
purchased on 19/10/2023
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2
/5
★★☆☆☆
11 days to receive my order (problem with the post I think) and gloves that come off after 15 minutes.
Claude M.
purchased on 14/10/2023
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Answer from Cycles et Sports
Thank you for your comment. We'll get back to you to work out a solution.
2
/5
★★☆☆☆
I received a helmet with a component that had come unstuck and there were impacts, and so far I've had no reply regarding an exchange.
Matheo S.
purchased on 16/10/2023
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Answer from Cycles et Sports
Thank you for your comment, you contacted us last Thursday evening, as we do not work weekends, we need a little time to make your request for after-sales service from the supplier, which will be done this Monday, Sincerely
3
/5
★★★☆☆
Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!
Jean-luc M.
purchased on 23/09/2023
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2
/5
★★☆☆☆
Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service
Florence C.
purchased on 17/09/2023
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Answer from Cycles et Sports
Thank you for your comment, we apologize for this oversight, we will take care that this does not happen again, we invite you to contact us again in case of withdrawal difficulties, Sincerely
3
/5
★★★☆☆
Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.
Bruno P.
purchased on 18/09/2023
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3
/5
★★★☆☆
Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.
Gwenael L.
purchased on 13/09/2023
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3
/5
★★★☆☆
Delivery time too long, over 1 week
Jean-luc H.
purchased on 08/09/2023
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2
/5
★★☆☆☆
I received a size S when the order was for a size L. I had to send the item back at my own expense even though it was a Cycles et Sport error.
Mathieu C.
purchased on 10/09/2023
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Answer from Cycles et Sports
Thank you for your comment, you have received a size M instead of a size L, we will of course correct this error at our expense cordially
3
/5
★★★☆☆
The color is different and the delay quite long
Françoise M.
purchased on 09/09/2023
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2
/5
★★☆☆☆
Stock not up to date, invoicing postage not readjusted and waiting for mail back from after-sales service.
Thierry C.
purchased on 12/09/2023
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3
/5
★★★☆☆
Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.
Guillaume M.
purchased on 10/09/2023
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Answer from Cycles et Sports
Thank you for your comment, could you please let us know on our contact email the problem linked to the description , cordially
3
/5
★★★☆☆
All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).
Philippe S.
purchased on 29/08/2023
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2
/5
★★☆☆☆
Too many missing items that they don't mention when ordering, so the order is delayed while they restock. Regular delivery errors twice already. Otherwise they have the brand I like and that's why I continue to order, but maybe not for much longer. And no commercial gestures, which is a shame considering their errors and the large amounts I leave them.
Yohann P.
purchased on 25/08/2023
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Answer from Cycles et Sports
Thank you for your comment, we apologize for the size error, the correct size has been sent to you sporty
3
/5
★★★☆☆
The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"
François M.
purchased on 04/07/2023
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3
/5
★★★☆☆
Sizes not in line with sites
Patrice L.
purchased on 10/08/2023
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2
/5
★★☆☆☆
Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.
Laurent S.
purchased on 30/07/2023
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Answer from Cycles et Sports
Thank you for your comment, we are working on a better stock management, we usually warn our customers if there is a delay, we apologize for this inconvenience sportsmanship
2
/5
★★☆☆☆
Customer service not customer-oriented, I won't be ordering from them again.
Julien T.
purchased on 24/07/2023
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Answer from Cycles et Sports
Thank you for your comment. Could you be more precise? On the contrary, we spend a lot of time on the phone to inform our customers.
3
/5
★★★☆☆
There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.
Olivia R.
purchased on 19/07/2023
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2
/5
★★☆☆☆
Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.
Patrice D.
purchased on 31/07/2023
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Answer from Cycles et Sports
Thank you for your comment, we apologize for the out-of-stock condition of the can, the commercial gesture has been proposed via email, if you want more details please contact us directly, Sincerely
3
/5
★★★☆☆
I think it would be better to group products by brand.
Alain S.
purchased on 26/07/2023
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2
/5
★★☆☆☆
Delivery in a relay point which refuses the reception !!!
Alexandre M.
purchased on 17/07/2023
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Answer from Cycles et Sports
Thank you for your comment, the post office had difficulty delivering to the collection point indicated because the address was incomplete, they had to opt for another collection point.
3
/5
★★★☆☆
Lack of information on customs duties. Some sites tell you before you buy. It cost me $100 CDN for shipping and customs. Not a bargain after all.
Pierre L.
purchased on 25/06/2023
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3
/5
★★★☆☆
Haphazard article classification
Michel D.
purchased on 27/06/2023
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2
/5
★★☆☆☆
Hello Disappointed with the insole of the shoes could put a good pair of sole for shoes at this price Greetings
Didier C.
purchased on 28/06/2023
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Answer from Cycles et Sports
Thank you for your comment. The brand also sells insoles for slightly arched to very arched feet.
3
/5
★★★☆☆
I rated it medium because it's not excellent and not very bad, although I'm not happy. I didn't have time to go to my bike shop, so I ordered online to save time. Order quickly delivered but product not as described. The valve barely protrudes above the rim. I contacted the site by phone and was quickly taken to the workshop. The technician recognized that there was a problem after receiving a photo of the valve. Since then, despite a reminder and the filing of a dispute with Paypal, no sign of life, that's the very bad part. All I want is for them to send me the right valves and not charge me for the return or refund me.
Jean A.
purchased on 07/06/2023
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3
/5
★★★☆☆
I can't put more than average since they didn't send me the right energy bars. Too bad because it's a good site.
Cédric R.
purchased on 15/05/2023
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3
/5
★★★☆☆
Buongiorno. articolo acquistato qualitativamente ottimo, il marchio di per sé è già una garanzia a prescindere. Mediamente soddisfatto sul prezzo dell' articolo acquistato che inizialmente era conveniente ma al momento del pagamento è aumentato rispetto alla cifra del carrello. Spese di spedizione inizialmente gratuite poi rivelatesi onerose spiegate in qualche termine di vendita poco evidente (comunque alte rispetto alla concorrenza sempre estera) . Tempi di consegna poco rispondenti alle promesse, dovuto forse alla scelta dello spedizioniere locale (poste) utilizzato, ma soprattutto ad un errore di gestione passaggio consegna da spedizioniere d'oltralpe a corriere sul territorio italiano dell'ultimo tratto.
Giudizio globale dunque medio. A mio modesto parere c è margine di miglioramento per le vendite verso altri paesi. Cordiali Saluti.
Luigino B.
purchased on 18/04/2023
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2
/5
★★☆☆☆
The 2 foams received were folded in their packaging. One of the foams had a rigid structure which is now marked.
Frédéric C.
purchased on 05/03/2023
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Answer from Cycles et Sports
Thank you for your comment, we apologize for the inconvenience, we will get back to you Sportivement Cycles et Sports
3
/5
★★★☆☆
Returns are at the customer's expense
E. S.
purchased on 30/01/2023
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