/10
★★★★★
based on 1936 published reviews
★★★★★
based on 1936 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The zipper on the jersey I ordered broke on first attempt to wear.
Jessica B.
purchased on 21/09/2024
1/5
★☆☆☆☆
Hello, The item received does not correspond to the one ordered...
Frank B.
purchased on 04/08/2024
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1/5
★☆☆☆☆
Small trot saddle impossible to adjust
Jean-pierre P.
purchased on 10/08/2024
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Answer from
Cycles et Sports
Thank you for your comment, please do not hesitate to send us back the article if it does not fit and to contact our return service Cycles et Sports.
1/5
★☆☆☆☆
Unequal sizes payback no reimbursement so far very low
Jürgen E.
purchased on 01/08/2024
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Answer from
Cycles et Sports
Thank you for your comment, we have refunded the returned jersey, the model you chose is designed to be very tight to the body Cycles et Sports
1/5
★☆☆☆☆
Cuissard assos: box torn off sent in a LU cookie box too small for the cardboard box of the cuissard
Bruno V.
purchased on 28/07/2024
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Answer from
Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will make a return to our teams to prevent this from happening again.
1/5
★☆☆☆☆
Sending a jersey that doesn't correspond to what I ordered, then having to pay the return shipping costs is a shame. I won't be ordering from your site again, you're losing a regular customer.
Pierre Etienne B.
purchased on 23/05/2024
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Answer from
Cycles et Sports
Thank you for your comment, you have accepted this size change and our sales conditions in an email dated 23/05/2024. We will contact you as soon as possible.
1/5
★☆☆☆☆
No response in the tracking chat. I had to contact them again for my parcel to leave after 2 weeks without shipment. Once arrived, size error...
Valentin R.
purchased on 18/05/2024
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Answer from
Cycles et Sports
Thank you for your comment, we apologize, we are waiting for your photo to correct this error.
1/5
★☆☆☆☆
Sending the wrong product
Dominique L.
purchased on 14/05/2024
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Answer from
Cycles et Sports
Thank you for your comment, we apologize, your money has been refunded cordially
1/5
★☆☆☆☆
New shoes ordered but already worn.
Adrien B.
purchased on 03/02/2024
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Answer from
Cycles et Sports
Thank you for your comment, could you please send us some pictures at inocyclesetsports.com of the product received.
1/5
★☆☆☆☆
I have four accounts on this website and spent 14000 euros. When it comes to promotions, the prices are really competitive. This is objective reality. But this website seems very outdated, unlike websites from the 21st century. I often buy things without a tracking number. I don't even know if my things have been sent out or not. I bought some things in December 2023, but when I received them, missing 2 helmets and 1 saddle. The website didn't say anything.They informed me that the helmet was out of stock and gave me a refund until I contacted them proactively. I don't know whether they will pretend everything is normal if I don't contact them, It's been a month now, and the saddle they owe me hasn't been resolved yet
Acheteur Vérifié
purchased on 26/11/2023
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Answer from
Cycles et Sports
Hello, we are sorry to hear about your inconvenience with our site. We take your feedback seriously and are currently working on improving our delivery service to ensure the traceability of all orders. To avoid any delivery problems abroad, we have chosen to split your order into several packages. The problem with the missing item has since been resolved. Please excuse us, Kind regards. Cycles et Sports team
1/5
★☆☆☆☆
Wrong size sent ...
Fabien D.
purchased on 03/01/2024
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Answer from
Cycles et Sports
Hello, we will do everything to improve our service and avoid this type of inconvenience in the future. Thank you for your confidence. The Cycles et Sports team.
1/5
★☆☆☆☆
Fox racing hat too small, it doesn't say it's a child's hat. Photos non contractual. I kept it for my 9 month old son and it fits him perfectly, that's how big the hat is! I ordered it for myself. I will not order from Cycle et Sport again.
Jonathan C.
purchased on 29/12/2023
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Answer from
Cycles et Sports
Thank you for your comment, we will contact you to solve the problem because normally you should have received a hat adult size cordially
1/5
★☆☆☆☆
After I received the order and it arrived, I realized I hadn't bought a mistake from the store because they sent me another product and after several days of emailing, it wasn't worth it. think before you buy
Alexander D.
purchased on 03/10/2023
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Answer from
Cycles et Sports
Thank you for your comment. We'll be in touch.
1/5
★☆☆☆☆
Stock not up to date, I placed an order with all items in stock but there was one that was out of stock (I knew it more than 2 weeks after the order) I was told early August for delivery but I had to restart several times because I had still received nothing. In mid-August I was told "I'll have to look into it with the supplier and get back to you. 15 days later I had to call again because there was no lead time and another week later I had to make a Paypal claim and then, as luck would have it, 1 or 2 hours later I had a reply... So the after-sales service is really not very responsive or even less than very unresponsive (as some of the comments have already said).
'aymerick+' M.
purchased on 28/06/2023
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Answer from
Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will report this problem encountered, however you have been refunded cordially
1/5
★☆☆☆☆
I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.
Gilles A.
purchased on 07/08/2023
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Answer from
Cycles et Sports
Thank you for your comment, the parcel left the same day as the order, it was delivered by Colissimo and not Chronopost, unfortunately, we are powerless if the deliverers encounter difficulties in delivering to you, best regards.
1/5
★☆☆☆☆
Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...
Thierry M.
purchased on 26/07/2023
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Answer from
Cycles et Sports
Thank you for your comment. We apologize for the delay.
1/5
★☆☆☆☆
Shipping too expensive
Philip A.
purchased on 12/06/2023
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Answer from
Cycles et Sports
Thank you for your comment, however you have paid the lowest rate for a shipment, for your information if your order had reached 80 euros TTC you would not have paid shipping costs for delivery in metropolitan France cordially
1/5
★☆☆☆☆
I ordered a bicycle basket for a dog, firstly late delivery I had to send an email, and secondly the basket arrived damaged inside (wicker basket), I sent an email again, reply we will contact you for exchange or refund, I'm still waiting for a reply, in short I keep the basket but I will not order again, sorry!
Pierrette J.
purchased on 09/06/2023
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Answer from
Cycles et Sports
Thank you for your comment, we have contacted you for exchange or refund but you told us you wanted to keep the basket, if you change your mind thank you to contact us directly cordially
1/5
★☆☆☆☆
The return doesn't seem very easy. And the unsubscribe emails, you have to contact them.
Maxime R.
purchased on 12/06/2023
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Answer from
Cycles et Sports
Thank you for your comment, you can make a return request on your customer account, just follow the procedure, to be unsubscribed or have your account deleted, the easiest way is indeed to make the request by email cordially Cycles et Sports
1/5
★☆☆☆☆
3 weeks to receive an order that was supposed to be in stock following telephone enquiries.
Francois D.
purchased on 19/05/2023
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Answer from
Cycles et Sports
Hello Please excuse us for this delay, we fell out of stock however the delay was less than 3 weeks cordially
1/5
★☆☆☆☆
For the 2nd time, Nutrition products received on the sell-by date. Lamentable to empty their mail order stock.
Morand Y.
purchased on 02/05/2023
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Answer from
Cycles et Sports
Thank you for your comment, we will get back to you to propose a solution, we apologize for the inconvenience cordially
1/5
★☆☆☆☆
Store that no longer responds to emails when requested, I had to pay 2× customs fees (dom Tom) because they sent my package in 2 parts. No reply since, I'm not going to call them again but believe me I'm far from recommending this site. It's absurd to see this in 2022...
Acheteur Vérifié
purchased on 28/11/2022
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Answer from
Cycles et Sports
Thank you for your comment. As the Cycles et Sports team doesn't work at weekends, we can only reply to you on Monday.
1/5
★☆☆☆☆
A disaster! No seriousness Late delivery and then an error on the article.explanations they reversed the labels.... I end up with another customer's shoes and vice versa. 2 weeks and nothing and zero commercial friendliness on the phone. I have to return the parcel and I'll be reimbursed ... because the reverse is not possible due to customers claiming to be profiteers, they prefer to avoid non-returns. So we pay and it's up to us to prove our good faith.
In short, if you're not in a hurry and aren't looking for a specific pair and especially a specific size, order with your eyes closed.
Acheteur Vérifié
purchased on 21/11/2022
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1/5
★☆☆☆☆
The product received does not conform to the description on the website.
Acheteur Vérifié
purchased on 10/09/2022
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Answer from
Cycles et Sports
Thank you for your comment, we have given you an explanation and proposed a solution if this article does not suit you in its current state cordially
1/5
★☆☆☆☆
I ordered the Scott Boa Lady 2022 model, on 27/08/2022, I received an email from Patricia from cycles et sport customer service telling me that this model was no longer available, and she offered me the 2021 model for 12.01€ less, which I accepted. to date, I have not received a refund for this difference and my invoice has not been rectified, it is the 2022 model whereas I received the 2021 model. waiting for a return
Acheteur Vérifié
purchased on 27/08/2022
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Answer from
Cycles et Sports
Thank you for your comment, you have been charged less than the original price for the price difference between the 2 models, please check again with your bank sportingly
1/5
★☆☆☆☆
On the Cycles et sports website, the technical data sheet mentions a patented clip-on visor, which was not included in the parcel. The day I received it, I e-mailed the store. 7 days later, no reply. It's common courtesy to send a reply to your customers. First and last time I order on this site.
Acheteur Vérifié
purchased on 19/07/2022
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1/5
★☆☆☆☆
I'm very unhappy, what shorts I ordered that were on the photo on the site and that say to be official and original ..... this is not the case !!!! not in design and even less in quality!!! what I received is a simple lycra of poor quality, I have already sent an email to complain and they say that the photos on the site are not contractual .... as I believe that the original athletes would never be so mediocre .... the image must be correct and not fake and of mediocre quality, the price was 72.00€ and said original .... it was not what I expected, I feel cheated !!!
Acheteur Vérifié
purchased on 13/06/2022
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Answer from
Cycles et Sports
Thank you for your comment, but it's an original, we work with official suppliers only cordially
1/5
★☆☆☆☆
My order was not what I expected. So I couldn't use the fasteners.
Acheteur Vérifié
purchased on 16/05/2022
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1/5
★☆☆☆☆
It took a really long time and then they send it to the wrong address after I send several emails.
Acheteur Vérifié
purchased on 11/04/2022
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Answer from
Cycles et Sports
Thank you for your comment. We apologize for the inconvenience caused by the change of address.
1/5
★☆☆☆☆
No opinion I will never recommend you again and I won't advertise you.
Acheteur Vérifié
purchased on 15/04/2022
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