/10
★★★★★
based on 1936 published reviews
★★★★★
based on 1936 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The items I received are very good however I did not receive 3 items which is very disappointing knowing that it was for a gift.
Antoine M.
purchased on 02/12/2024
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Answer from
Cycles et Sports
Are you sure because my colleague who prepared your parcel remembers perfectly having put all your articles in your parcel? Sincerely Cycles et Sports
3/5
★★★☆☆
Necessary update of the products on the website . Obliged to send an email to follow up the order because not informed of the stock shortage . Fairly reactive after-sales service.
Laurent S.
purchased on 21/11/2024
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3/5
★★★☆☆
I find the coupé vent a bit thin
Serge L.
purchased on 14/10/2024
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2/5
★★☆☆☆
My 1st order was delayed by 10 days even though the products were advertised as being in stock. 2nd order placed this week on Monday morning: Friday morning still no news of dispatch, reminder e-mail still unanswered. I still don't know when I'll receive my equipment. Not a professional, I don't think I'll be ordering from Cyles et Sports again.
Ben G.
purchased on 25/08/2024
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Answer from
Cycles et Sports
Hello Ben, thank you for your review. We're sorry for the delay you experienced with your first order. However, we will get back to you as your second order has been announced as delivered. Thank you for your confidence and have a nice day. The Cycles et Sports team.
2/5
★★☆☆☆
2 weeks to receive a jersey by Colissimo.....
Etienne C.
purchased on 05/08/2024
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Answer from
Cycles et Sports
Thank you for your comment. We apologize for the delay.
2/5
★★☆☆☆
Hanger tape 2;5 Order of July 17 stock not specified no info of followed 2 requests of followed form contact without answer 1 request on Facebook without answer 1 request messanger one will see and hold you with the current Finally I call with tel Ha I make you leave the order but always nothing I call back with tel article not in stock Shimano cannot deliver to me since the beginning article not in stock do you want of the 3,5 mm I say yes but I would have péféré of the 2.5 because to put the ends hello. Finally order received August 17 1 month to have a ribbon hanger is not encouraging for the continuation I think I'll return to Amazon. Good day YVES LONGO
Yves L.
purchased on 16/07/2024
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Answer from
Cycles et Sports
Thank you for your comment, we apologize that the delay on this article turned out to be longer than expected, sports, Cycles et Sports
3/5
★★★☆☆
I only give 3 stars because I didn't receive my order, but after a reminder I received it very quickly. I think there must have been an oversight.
Jacques R.
purchased on 31/07/2024
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Answer from
Cycles et Sports
Thank you for your comment. The item you ordered is temporarily out of stock, which explains the delay.
2/5
★★☆☆☆
Very disappointed! I sent you 2 messages, no response, a product was missing, so please communicate! a refund of 18euros and basta!
Thierry D.
purchased on 14/07/2024
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Answer from
Cycles et Sports
Thank you for your comment, you have been refunded 18 euros for items not available in Cycles et Sports.
3/5
★★★☆☆
Hi, The goods arrived in pristine condition, but was a bit disappointed as one of the item was not shipped despite me waiting for the back-order. Staff at Cycles et Sports are humbled but do lack communication etiquette. They need to improve on it.
Rahul J.
purchased on 13/07/2024
2/5
★★☆☆☆
More than 3 weeks before receiving my order. This was due to Assos overshoes not being in stock, even though they were in stock on the website... Replaced by another Assos model that I had requested in size 43-44 and received in size 41-42... fortunately they fit. Dissatisfied with this order.
Alain S.
purchased on 31/05/2024
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Answer from
Cycles et Sports
Thank you for your comment, we apologize for the inconvenience, we will get back to you, Sincerely
3/5
★★★☆☆
Delivery really too long + 10 days Can you assure me that if I order again on your site delivery will be faster?
Nicolas M.
purchased on 01/06/2024
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Answer from
Cycles et Sports
Thank you for your comment, please contact us in advance via our phone line for your next order cordially
3/5
★★★☆☆
The order was not processed for 20 days, then I sent an e-mail which went unanswered. I called 2 days later and a friendly employee told me that the person in charge of these things was telecommuting. He seemed surprised that I hadn't received any reply, but the situation was resolved a few days later without me receiving a reply to the e-mail. The parcel arrived a little damaged but the items were in good condition.
I'm saying all this not because I'm unhappy but to help you, I hope, with these internal problems.
Xavier H.
purchased on 21/05/2024
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Answer from
Cycles et Sports
Thank you for your feedback. We apologize for the unusual processing time and lack of communication. We will do our utmost to improve our internal communication and ensure that our customers are informed in a timely manner. We are delighted that you have finally received your order in good condition and we hope that you will be satisfied with our products. Your feedback helps us to improve and we thank you for that. Sincerely, The Cycles et Sports team.
3/5
★★★☆☆
Product out of stock not noted on the site, email sent quickly but I only got what you offered and not the 3rd blue pair I wanted Apart from that, good product quality.
Alexandre D.
purchased on 18/05/2024
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Answer from
Cycles et Sports
We thank you for your feedback and apologize for the shortage of the third pair of blue. We take note of your comment and will make sure this does not happen again in the future. We are delighted to know that you are satisfied with the quality of our products. Thank you for your confidence in our company. Sincerely, The Cycles et Sports team.
3/5
★★★☆☆
Poor communication on delivery times, I had to be the one to call back to check on the status of the order. Communication is an essential point for me when buying online. 20 days between order and dispatch with no news is not a standard feature of online commercial sites. Otherwise contents delivered as ordered.
Xavier C.
purchased on 30/04/2024
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Answer from
Cycles et Sports
Hello, we are sorry for this misunderstanding about delivery times, we will do what is necessary to improve our communication on this subject. However, we are pleased that you have received the product you ordered. We take your comments into account so that we can continue to improve and offer you a quality service. Thank you for your trust and understanding. Sincerely, the Cycles et Sports team.
2/5
★★☆☆☆
My first order was ok and fast but the second one took longer (ok, there were the May bank holidays) and I had an objective in my order with no response even though I had contacted the people via chat.
Estelle S.
purchased on 03/05/2024
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Answer from
Cycles et Sports
Thank you for your comment, the response time can sometimes be longer via chat, the best is to call us directly 04 76 79 16 79, cordially
3/5
★★★☆☆
For my first order, I can't express myself on your site. Furthermore, my rating for my order is mediocre because having ordered 3 items and only receiving one (while I was impatiently waiting for this one) is difficult to understand, especially since I'm 8000 kms away and paying customs taxes. After complaining, I hope to see my complaints come to fruition.
Joseph-reinette R.
purchased on 14/04/2024
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Answer from
Cycles et Sports
Thank you for your comment. Have you been reimbursed for the 2 items?
3/5
★★★☆☆
I placed my order on Monday 15/04 and it was validated. After a few days without progress, I contacted the site. I was told that although the gloves were "in stock", they were not physically present and had to be "repatriated" before shipping. I was assured that they would be dispatched on Monday 22/04. On the 23rd, as there had been no change, I contacted the site again and was told they would be dispatched on Friday 26th, which they did, with receipt on Monday 29/04. 15 days to receive an order, when shipping costs 4.91 eur, is really too long!
Frederic S.
purchased on 15/04/2024
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Answer from
Cycles et Sports
Hello Frederic, we are sorry for the longer than expected delivery time. We are doing our best to improve our process to avoid this kind of situation in the future. We take note of your feedback and will work to reduce our delivery times. We hope to see you back on our site soon. Thank you for your feedback and patience. Cycles et Sports
3/5
★★★☆☆
Announced deadlines not met. obliged to phone for order information
Gérard M.
purchased on 07/03/2024
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Answer from
Cycles et Sports
We're sorry to hear that you've experienced difficulties with our Cycles et Sports website. We do our best to meet our delivery deadlines and apologize for any inconvenience this may have caused. We will do our best to improve our communication in the future. Thank you for taking the time to give us your feedback. Sincerely, The Cycles et Sports team.
3/5
★★★☆☆
Does the battery make noise when discharging?
Philippe I.
purchased on 11/03/2024
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Answer from
Cycles et Sports
Thank you for your review of our Cycles et Sports website. We are sorry to hear that you are experiencing a problem with your battery. Please contact us directly. Sincerely, The Cycles et Sports team.
3/5
★★★☆☆
The delivery date is not estimated, it would be useful to think about it!
Olivier S.
purchased on 01/12/2023
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Answer from
Cycles et Sports
Hello Olivier, thank you for your review of our Cycles et Sports website. We are delighted that you like our promotions. We have taken into account your remark concerning the estimated delivery date and we will make sure to add it in the future. We hope to see you soon on our site. Thank you again for your 3/5 rating. Cycles and Sports
3/5
★★★☆☆
I received an L size instead of an M.
Stéphane B.
purchased on 18/10/2023
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Answer from
Cycles et Sports
We apologize for this error on our part. The error has been corrected. We do our best to satisfy our customers and we hope to be able to offer you a more positive experience with your next purchase. Thank you for your feedback. Cycles et Sports
2/5
★★☆☆☆
Deadline exceeded even though I phoned before placing the order Not a very professional attitude Very disrespectful when I called several times to find out if my order had been dispatched To be avoided for lack of seriousness
José M.
purchased on 30/10/2023
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Answer from
Cycles et Sports
Thank you for your comment, we apologize, we usually inform our customers if there is a delay. Your order was delayed by 10 days, Sincerely
2/5
★★☆☆☆
My order was forgotten for 3 weeks until I called and all I got back was "ça été oublié". Not very commercial.
Jean-luc H.
purchased on 18/10/2023
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Answer from
Cycles et Sports
Thank you for your comment, we will solve this problem as soon as possible. We apologize for any inconvenience.
3/5
★★★☆☆
Wrong color but sent anyway...
Olivier R.
purchased on 03/11/2023
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3/5
★★★☆☆
I had to restart the site to find out the status of this one....
Laurent S.
purchased on 19/10/2023
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2/5
★★☆☆☆
11 days to receive my order (problem with the post I think) and gloves that come off after 15 minutes.
Claude M.
purchased on 14/10/2023
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Answer from
Cycles et Sports
Thank you for your comment. We'll get back to you to work out a solution.
2/5
★★☆☆☆
I received a helmet with a component that had come unstuck and there were impacts, and so far I've had no reply regarding an exchange.
Matheo S.
purchased on 16/10/2023
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Answer from
Cycles et Sports
Thank you for your comment, you contacted us last Thursday evening, as we do not work weekends, we need a little time to make your request for after-sales service from the supplier, which will be done this Monday, Sincerely
3/5
★★★☆☆
Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!
Jean-luc M.
purchased on 23/09/2023
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2/5
★★☆☆☆
Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service
Florence C.
purchased on 17/09/2023
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Answer from
Cycles et Sports
Thank you for your comment, we apologize for this oversight, we will take care that this does not happen again, we invite you to contact us again in case of withdrawal difficulties, Sincerely
3/5
★★★☆☆
Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.
Bruno P.
purchased on 18/09/2023
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