/10
★★★★★
based on 133 reviews published
★★★★★
based on 133 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The 16kg table and stools that I had to pick up even though delivery was scheduled... the delivery man never tried to stop by, he dropped everything off 35mn walk from our house instead!
Justine L.
purchased on 29/11/2024
Translated review
Answer from Drawin’kids
Hello Justine, We are very sorry for the inconvenience you experienced during the delivery of your order. We have forwarded your message to UPS. Unfortunately, in this period of high parcel volumes, all carriers are overloaded and some no longer take the trouble to deliver directly to customers. We have lodged a complaint with the carrier.
We hope that, despite everything, the Drawin'table keeps your children happy,
Charlotte
Drawin'kids Customer Service
We hope that, despite everything, the Drawin'table keeps your children happy,
Charlotte
Drawin'kids Customer Service
1
/5
★☆☆☆☆
I paid additional costs for faster delivery and the shipping was delayed. I expect credit for that inconvenience !
Camille W.
purchased on 28/10/2024
Answer from Drawin’kids
Dear Madam,
Your order was placed on 28/10 and was dispatched the same day by our team using the delivery method you chose: UPS Express SAVER 24h.
However, for reasons beyond our control (firefighters' strike at Nantes airport from 28 to 29/10 - no flight was possible) your parcel arrived on 30 instead of 29/10.
We will refund the cost of express delivery. We are deeply sorry for this inconvenience .
Your order was placed on 28/10 and was dispatched the same day by our team using the delivery method you chose: UPS Express SAVER 24h.
However, for reasons beyond our control (firefighters' strike at Nantes airport from 28 to 29/10 - no flight was possible) your parcel arrived on 30 instead of 29/10.
We will refund the cost of express delivery. We are deeply sorry for this inconvenience .
1
/5
★☆☆☆☆
Payment of an additional €17 for a 24-hour delivery that arrives at the same time as the standard delivery... reliability to be reviewed.
Manon K.
purchased on 04/07/2024
Translated review
Answer from Drawin’kids
Hello,
We are very sorry that the delivery did not meet your expectations. We will contact UPS to find out what happened.
In the meantime, we will proceed with the refund of the express delivery.
Have a nice day,
The Drawin'kids team
We are very sorry that the delivery did not meet your expectations. We will contact UPS to find out what happened.
In the meantime, we will proceed with the refund of the express delivery.
Have a nice day,
The Drawin'kids team
1
/5
★☆☆☆☆
I have not received my parcel
Roger M.
purchased on 08/12/2023
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Answer from Drawin’kids
Good morning, sir,
As mentioned by email, your parcel arrived at the relay point on 18/12, you have 6 days left to collect it.
We remain at your disposal,
Have a nice holiday season,
The Drawin'team
As mentioned by email, your parcel arrived at the relay point on 18/12, you have 6 days left to collect it.
We remain at your disposal,
Have a nice holiday season,
The Drawin'team
1
/5
★☆☆☆☆
I haven't received the refill and the backpack. I'm still waiting for someone to call me back.
Sandrine C.
purchased on 22/11/2023
Translated review
Answer from Drawin’kids
Hello, ma'am,
I spoke to your husband on the phone about this, but the Drawin'table x OMY offer was clearly detailed in our Newsletter: 1 OMY coloring backpack was offered on condition that you purchased 1 Drawin'table + 1 OMY sheet refill.
There was never any question of offering a refill of OMY sheets and a backpack with the purchase of 1 Drawin'table.
We're sorry if you misunderstood.
We hope the Drawin'table will delight your children :),
Have a nice day,
Charlotte
I spoke to your husband on the phone about this, but the Drawin'table x OMY offer was clearly detailed in our Newsletter: 1 OMY coloring backpack was offered on condition that you purchased 1 Drawin'table + 1 OMY sheet refill.
There was never any question of offering a refill of OMY sheets and a backpack with the purchase of 1 Drawin'table.
We're sorry if you misunderstood.
We hope the Drawin'table will delight your children :),
Have a nice day,
Charlotte