9.6/10
★★★★★
based on 1934 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
I've been using the mask for 10 days and so far there's been no improvement.
Véronique M.
Véronique M.
purchased on 05/09/2024 
Translated review
1/5
★☆☆☆☆
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
Martine B.
Martine B.
purchased on 10/08/2024 
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Answer from EMGIDI
Hello Martine,

We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.

Yours faithfully
The EMGIDI team
1/5
★☆☆☆☆
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
Catherine K.
Catherine K.
purchased on 28/07/2024 
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Answer from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.
1/5
★☆☆☆☆
Good quality
Gerard T.
Gerard T.
purchased on 03/02/2024 
Translated review
1/5
★☆☆☆☆
Despite the positive reviews, which I don't share, I'm very disappointed with the product. The mask is hard to bear, the foam is too high and itchy. No sign of moisture to moisturize the eye. Too bad I believed in it
Nadege R.
Nadege R.
purchased on 04/02/2024 
Translated review
1/5
★☆☆☆☆
Hello, I went to the relay point yesterday and my parcel still hasn't arrived. Can you tell me where it's stuck? I will make a complaint.
Magalie P.
Magalie P.
purchased on 11/01/2024 
Translated review
1/5
★☆☆☆☆
The mask is not very comfortable to wear. It hurts the nose even if you don't tighten it too much and the cord is too short...
Muriel R.
Muriel R.
purchased on 09/01/2024 
Translated review
1/5
★☆☆☆☆
The heated mask hardly heats at all... There must be something wrong with it.
Delphine N.
Delphine N.
purchased on 12/11/2023 
Translated review
1/5
★☆☆☆☆
I have received nothing. No stars
Reine E.
Reine E.
purchased on 31/08/2023 
Translated review
1/5
★☆☆☆☆
Hello, I was able to try the closed chamber glasses when I placed an order, but the glasses are too small, I can't even fit them on my face, let alone the silicone ones. On top of that, the lenses were completely pointing downwards, I totally thought it was a joke, but unfortunately it's true.
Patrick S.
Patrick S.
purchased on 09/01/2023 
Translated review
1/5
★☆☆☆☆
Good evening, The parcel arrived at my address even though the order form mentioned my father's address. Disappointed by this lack of professionalism. Yours faithfully V. HERTIENNE
Joseph B.
Joseph B.
purchased on 07/08/2022 
Translated review
1/5
★☆☆☆☆
The mask is unusable for people who sleep on their side, as the shell hurts the temple and the mask doesn't stay in place. It's essential to sleep on your back, otherwise it's useless.
MaËllys T.
MaËllys T.
purchased on 25/09/2019 
Translated review
1/5
★☆☆☆☆
Website not working properly, impossible to place an order
Lionel L.
Lionel L.
purchased on 15/04/2019 
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