/10
★★★★★
based on 1934 published reviews
★★★★★
based on 1934 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Fast delivery and well packaged. I am disappointed with the products that do not suit me. This is a very personal opinion.
Isabelle G.
purchased on 15/06/2024
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3/5
★★★☆☆
Disappointed by the "protective" case of this 2nd mask purchased, as I already pointed out when I received it.
Paule R.
purchased on 27/05/2024
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3/5
★★★☆☆
I'm starting the tablet treatment, so I don't have enough experience to give an opinion.
Gisele M.
purchased on 22/04/2024
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3/5
★★★☆☆
The heated mask must be accompanied by a cloth to be moistened at the same time as it is heated. A can desu
Rosica V.
purchased on 05/03/2024
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3/5
★★★☆☆
Very good
Patrick G.
purchased on 17/02/2024
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2/5
★★☆☆☆
We had ordered a USB extension cable for the heated eye mask. We wanted to return the USB extension cord because it didn't fit with my plug adapter. Someone told us that we had to pay for the return postage and that we shouldn't have ordered it. Please note that other sites issue return labels where postage is free. The other sites have 30 days to return the product and you only have 7 days. Best regards. Serge Détruit
Serge D.
purchased on 02/02/2024
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3/5
★★★☆☆
I have mixed feelings about it, as so far I haven't had any convincing eye results! The helmet is very light in design, which may be pleasant, but its duration is likely to be limited ...? I'm going to continue using them for 12 minutes every evening, but without much conviction. Otherwise, the company seems serious, the explanations were convincing and detailed, which gives me confidence. Thank you very much.
Alain H.
purchased on 18/01/2024
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3/5
★★★☆☆
When you don't have a microwave, it's difficult to use the device. I'm going to buy one and then we'll be able to use the mask to the full.
Francois Xavier M.
purchased on 18/12/2023
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3/5
★★★☆☆
I bought this mask on the advice of my ophthalmologist. Fast delivery. However, I would have liked to know that the use of the mask was limited in time (750 times). This means that if I use the mask twice a day, it will only last me 375 days. Not a very obvious first use. At the same time, I also bought the extension cord and an extra protection. As for the protection, as it's made of fabric, it goes down. As for the connection, I'll have to buy a rechargeable battery (5V) as mine is insufficient. For the moment, it's not very practical as I plug the mask into my computer. Over time, I'll have to see whether this form of use will benefit me, as I'm going to have a treatment with devices at my ophthalmologist's. On the positive side, as the heat rises to 44°, there's no risk of burns like with a microwave-heated mask. If the heat is unbearable, you can turn it down to either 41° or 39° (button). When starting up the mask, put it on immediately after fitting.
Stéphanie H.
purchased on 17/12/2023
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3/5
★★★☆☆
Perfect products but the post office collection is a hindrance (fuel, post offices no longer open every day and in half a day...) for 2 products that can fit in an envelope!!! EVERYONE has to make an effort
Monique B.
purchased on 07/12/2023
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3/5
★★★☆☆
There was just one little problem with the order: I only received one box when I had ordered 3, but after calling I quickly received the missing 2.
Nicole D.
purchased on 20/11/2023
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2/5
★★☆☆☆
The mask is fine, but the cleansing discs are too greasy (I-lid'N lash) and you have to wipe your eyelids with a Kleenex afterwards, which isn't very practical! I regret buying the cleansing discs.
Antoinette C.
purchased on 05/10/2023
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Answer from
EMGIDI
Don't wipe off the hyaluronic acid; on the contrary, let it be fully absorbed by your skin for maximum moisturizing effect.
the hyaluronic acid in these wipes is medical-grade, which can make a difference compared with less moisturizing cosmetic hyaluronic acids.
the hyaluronic acid in these wipes is medical-grade, which can make a difference compared with less moisturizing cosmetic hyaluronic acids.
2/5
★★☆☆☆
The shipment is announced by the post office and is delivered to a relay point without any tracking.!14 euros in shipping costs to still have to pick it up 🙃The cables are very bulky and the velcro catches the hair. The piece of canvas "rolls" and is too wide and the mask could be wider and better encompass the eyes...
Bernadette G.
purchased on 01/10/2023
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2/5
★★☆☆☆
The mask is too wide and hurts the nose without being pressed against the lower part of the eyes.
Valerie E.
purchased on 15/09/2023
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3/5
★★★☆☆
Average quality for the price, fits badly on the head.
Joel G.
purchased on 16/08/2023
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3/5
★★★☆☆
NOT USED YET BECAUSE I'M ON HOLIDAY BUT I did receive it except that I ordered and paid for two pads inside and only received one. Please send me the second one. GREETINGS;
Jocelyne L.
purchased on 27/07/2023
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3/5
★★★☆☆
It's a pity that half the order arrived, and that I had to call you to let you know. The person preparing the parcel could see that I was asking for two items. 56 euros x 2, i.e. 112 euros paid.
Patrick B.
purchased on 10/04/2023
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3/5
★★★☆☆
Correct product
Isabelle L.
purchased on 20/02/2023
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2/5
★★☆☆☆
THE MASK MUST BE HEATED WITH MICRO-WONES. What if you don't have any?
Nathalie B.
purchased on 14/02/2023
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Answer from
EMGIDI
Hello, Please return the product to us and we will refund your money or offer you the USB44 mask, which does not require a microwave.
2/5
★★☆☆☆
The site is good. However, I'm not entirely satisfied with the Chaumanne pack.
Elisabeth M.
purchased on 06/02/2023
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2/5
★★☆☆☆
Order partially delivered, no comment, no information on the balance to be delivered, it's a shame.
Christine S.
purchased on 24/01/2023
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3/5
★★★☆☆
Mask as I expected, but I had ordered a pouch that I find very expensive for a pouch that has absolutely nothing special (no inside pocket) and with a zipper that doesn't work very well.
Marie-pierre D.
purchased on 28/01/2023
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2/5
★★☆☆☆
Package received quickly and conformed to my order. However, the mask was not clean (stain inside the mask).
Sandrine B.
purchased on 12/01/2023
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3/5
★★★☆☆
Satisfied with the products I bought... Mask, eye drops.
Françoise V.
purchased on 12/12/2022
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3/5
★★★☆☆
Is there any sense in placing the mask in the microwave?
Genevieve S.
purchased on 10/11/2022
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Answer from
EMGIDI
You can put the mask on any way you like. Flat.
3/5
★★★☆☆
Hello. I would like more advice on how to maintain the equipment ordered. Because my night mask ordered from you, I washed it with hot water and it peeled off the protective foam, which forced me to place a new order for the same night mask. Best regards Jean Christophe ROUX
Jean Christophe R.
purchased on 08/11/2022
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3/5
★★★☆☆
Order received quickly. Good products but high prices
Laurence D.
purchased on 25/10/2022
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3/5
★★★☆☆
I find the mask takes a very long time to heat up, I can't set it to medium temperature.
Pauline P.
purchased on 16/09/2022
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3/5
★★★☆☆
Very good, except that they don't know what an ARC (acknowledgement of receipt of order) is.
Raymond V.
purchased on 10/09/2022
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2/5
★★☆☆☆
I did not receive the correct item ordered and had to send it back... fortunately customer service was very reactive and I received the correct order 2 days later!
Myriam J.
purchased on 20/08/2022
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