/10
★★★★☆
based on 1055 published reviews
★★★★☆
based on 1055 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
My last order did not correspond to my request! I ordered three 25g bags and only received two! I'm very disappointed, even if it's the first time! For me, the loss is not negligible...
Bonneau A.
purchased on 05/09/2024
Translated review
Answer from
Famous CBD
Hello and thank you for your comment.
We are very sorry for the inconvenience.
We invite you to send a photo of the products you have received to our after-sales service, which will provide you with a solution as soon as possible.
The FAMOUS CBD team
We are very sorry for the inconvenience.
We invite you to send a photo of the products you have received to our after-sales service, which will provide you with a solution as soon as possible.
The FAMOUS CBD team
1/5
★☆☆☆☆
I know why I haven't ordered online in months. Hay.
Agnès D.
purchased on 06/08/2024
Translated review
Answer from
Famous CBD
The products offered on our online site are 100% natural and grown without additives, which means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The Famous CBD team
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The Famous CBD team
1/5
★☆☆☆☆
The order was not complete, one product out of five ordered is missing.
Paul K.
purchased on 10/06/2024
Translated review
Answer from
Famous CBD
Hello,
Thank you for taking the time to post your review.
If you encounter a problem with the reception of your order, we invite you to contact us via the "Contact" tab, adding a photo of the products received. This will enable our complaints department to deal with the problem as effectively as possible.
Please note that our customer service is at your disposal for any questions and/or complaints.
The Famous CBD team
Thank you for taking the time to post your review.
If you encounter a problem with the reception of your order, we invite you to contact us via the "Contact" tab, adding a photo of the products received. This will enable our complaints department to deal with the problem as effectively as possible.
Please note that our customer service is at your disposal for any questions and/or complaints.
The Famous CBD team
1/5
★☆☆☆☆
Does not explain the products sold. I have a pathology that is not compatible with CBD. Don't want to pay for return shipping...
Jean Yves R.
purchased on 07/05/2024
Translated review
Answer from
Famous CBD
Hello and thank you for taking the time to post your review.
We are sorry to hear that your experience with us did not live up to your expectations.
However, if you wish to return a product or an entire order, you will be responsible for the cost of returning the item, unless we delivered the item to you by mistake, or the item was delivered damaged.
If you have not received the product corresponding to your order, or if you have received your product damaged, please contact our customer service department.
However, if you have changed your mind and wish to exercise your right of withdrawal, you will be responsible for the cost of returning the item.
The Famous CBD team
We are sorry to hear that your experience with us did not live up to your expectations.
However, if you wish to return a product or an entire order, you will be responsible for the cost of returning the item, unless we delivered the item to you by mistake, or the item was delivered damaged.
If you have not received the product corresponding to your order, or if you have received your product damaged, please contact our customer service department.
However, if you have changed your mind and wish to exercise your right of withdrawal, you will be responsible for the cost of returning the item.
The Famous CBD team
1/5
★☆☆☆☆
Really on it I made an order from the weasel.
Bondon E.
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. We invite you to contact our customer service department and send them a photo of the product you have received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The Famous CBD team
1/5
★☆☆☆☆
I placed the order on September 6 we are the 14 the order has still not been shipped So saying at first it would have a problem with promotions to enter too much order and now I'm told that Collissimo has a problem with the scanning of packages I wonder if I'll one days this package end in short I'm still asked to give my opinion Ben Frankly never again I order las bas I'm told the 14 still have to wait a few days I wonder if it's a joke serious
Anthony D.
Translated review
Answer from
Famous CBD
Hello and thank you for taking the time to post your review. Our teams are doing their utmost to ensure that your order is delivered as quickly as possible and we apologize for the inconvenience. The Famous CBD team
1/5
★☆☆☆☆
I didn't get any discount despite the mention (-50%). Note that this is the first time in several purchases.
Bruno G.
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. Please contact our customer service department so that they can check the transaction amount with you and rectify the billing error. It's possible that there was a problem with the transaction when you confirmed your order, and that you didn't benefit from the discount. However, don't worry, we will rectify this. The Famous CBD team
1/5
★☆☆☆☆
70% off Valentine's Day promotion that brought the site down. When the site reopened, the offer was only 50% off.
Guillaume
Translated review
Answer from
Famous CBD
Hello and thank you for taking the time to post your review. We did indeed have offers on our website for Valentine's Day, but these offers were 50% off for 24 hours and not 70% off. What's more, we didn't encounter any problems with our website during our offers, and it didn't "fall down" as you say. So we don't really understand your opinion, which doesn't reflect reality. Perhaps it was on another site? The Famous CBD team
1/5
★☆☆☆☆
Product quality is mediocre to disgusting
Marjory T.
Translated review
Answer from
Famous CBD
Hello and thank you for your opinion. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The Famous CBD team
1/5
★☆☆☆☆
I've been ordering 25g for three times now and all I get is garbage, no more big heads like before. It's been over a year and a half and I've been ordering from you every month. Thank you for your feedback.
Pereira D.
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The Famous CBD team
1/5
★☆☆☆☆
Products at -50%, it's easy to see why. The quality of the seeds is simply disgraceful, and the heads are far from dry - simply flee.
Wiip M.
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this to our attention. If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The Famous CBD team
1/5
★☆☆☆☆
Disappointed almost only powder and manicure sheets filled with seeds too and the taste really disgusting.
Manue
Translated review
Answer from
Famous CBD
Thank you for your feedback. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The Famous CBD team
1/5
★☆☆☆☆
Hello, One of the two vials I ordered arrived broken in the packaging. I've just tried to contact customer service but they close at 5pm. I'll try again on Monday morning.
François B.
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this to our attention. If you notice an anomaly upon receipt of your parcel, we invite you to write directly to our customer service department, along with a photo of the product received. As you may have noticed when you contacted our customer service department, they are always available to deal with any problems you may have encountered when receiving your order. We hope that you have received the product correctly and that it is undamaged. The 321 CBD team
1/5
★☆☆☆☆
Disappointed with my last order
Jean-françois W.
Translated review
Answer from
Famous CBD
We thank you for your comment and are sorry to hear that your experience with us did not live up to your expectations. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. The Famous CBD team
1/5
★☆☆☆☆
I had lots of seeds in the cbd it was very unpleasant disappointed it's the first time
Jean-françois W.
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the level of CBD present in the flower or its consumption. We invite you to send us a photo of the product with the presence of seeds, so that our quality department can provide you with a rapid response. The Famous CBD team
1/5
★☆☆☆☆
The taste is not there at all as explained to customer service with photo but radio silence never again I will recommend on your site.
Christopher
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. The after-sales service has responded to your complaint concerning the Sour Diesel with a return shipment and reinforced quality control before dispatch. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. We hope you will be satisfied with this return and that your opinion of our products will be re-evaluated. The 321 CBD team
1/5
★☆☆☆☆
Hay. What a shame.... Run away.
Greg
Translated review
Answer from
Famous CBD
Hello and thank you for your comment. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
1/5
★☆☆☆☆
I ordered 40 grams, you sent me 20 grams, I called you and you only sent me 5 grams instead of 20. I called you a second time, you made a commercial gesture and sent me back 25 grams, except that you sent it to the wrong address, more than an hour and a half's drive from my home ??????
Maxime T.
Translated review
Answer from
Famous CBD
Hello, thank you for your comment. After-sales service processed your request and sent you back the 10.11.22 5g and the 15.11.22 25g. As far as your address is concerned, we did not receive any request from you to change your address, so the parcel was sent to the address on your order. The Famous-cbd team
1/5
★☆☆☆☆
Poor quality
Pierre C.
Translated review
Answer from
Famous CBD
Hello, The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. As customer satisfaction is our top priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The Famous-CBD team
1/5
★☆☆☆☆
Hello, I am really on it I ordered on October 31, plus another order and still nothing received. 52 euros with 50 poursent discount and another order in promotion 24 euros.
Bondon E.
Translated review
Answer from
Famous CBD
Hello, We thank you for your comment and are sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service has provided you with a solution with the return of your order following a delivery dispute (beyond our control). We hope that you have received your new parcel and would be delighted to hear your opinion on this return. The Famous-cbd team
1/5
★☆☆☆☆
Disappointment, my second order is not the same as the 1st. Between branch and seed and weight below (well below 21 g even once branch and seed removed) I'm disappointed. The delivery is perfect, in 48 hours, nothing to complain about.
Aurelien D.
Translated review
Answer from
Famous CBD
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. If there has been an error in grammage, we're sorry, it can sometimes happen, but if it does, we're always ready to rectify it. We invite you to write to our customer service department. Our customer service team is always on hand to help with any problems you may encounter when receiving your order.
1/5
★☆☆☆☆
I ordered a week ago and nothing, but my account has been debited.
Herve S.
Translated review
Answer from
Famous CBD
We apologize for this inconvenience. We invite you to write to our customer service, if you encounter an anomaly during the delivery of your package. Our customer service department will contact you today to resolve the issue.
1/5
★☆☆☆☆
The skeunk I received didn't taste right and the weight was 4gr I'm changing site.
Fabien P.
Translated review
Answer from
Famous CBD
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality Department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper.
1/5
★☆☆☆☆
Hello, I've been a customer for a while, but I'm on it when you order on Monday and your package arrives on Friday, otherwise nothing to say.
Bondon E.
Translated review
Answer from
Famous CBD
We apologize for any inconvenience caused. We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The Famous CBD team
1/5
★☆☆☆☆
Already paid, nothing came, lousy customer service. Not recommended.
Chris W.
Translated review
Answer from
Famous CBD
We always strive to provide an exceptional experience and we are deeply sorry if we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure it doesn't happen again. We hold ourselves to high standards and we are sorry to hear that these were not met during your interaction with our company. Our customer service team is waiting for your return to refund your order. Our customer service has also made a request for information directly to our carrier to understand the dispute that occurred so that it does not happen again. The famous CBD team.
1/5
★☆☆☆☆
Very disappointed . Very dry flowers. Too bad I wouldn't recommend it again.
Devos
Translated review
Answer from
Famous CBD
Thank you for your feedback. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The Famous CBD team.
1/5
★☆☆☆☆
The bottle arrived broken in the envelope
François B.
Translated review
Answer from
Famous CBD
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We are using your feedback to improve and ensure this does not happen again. We have been able to ascertain that our customer service has already scheduled a resend of your order. Your package is currently with our carrier and delivery is estimated for Friday June 24. 🙂 We hope you enjoy your order. The 321CBD team. 🙂
1/5
★☆☆☆☆
It turned out completely different from the photo! Simply a scam! 3 weeks late! Attention fraud!
Sandro
Translated review
Answer from
Famous CBD
Thank you for your return. We are sorry to hear that your experience with us was disappointing. We have seen that you have completed your order for our Purple Haze product. Sachet that the flavor and appearance of the flower can vary from order to order depending on the season and production. This is mainly due to the climate. The coloring of the plant is not systematic, it is still necessary that their genetics allow it, certain seeds that emerge from varieties called purple give plants that are not colored, others are only colored when the weather is good colder, others color regardless of the temperature....all depends on genetics, color differences can be observed in the different phenotypes, some plants gravitate more towards purple, others the reds and some purple varieties can even attract the color blue. As customer satisfaction is our priority, we thank you for sharing your feedback with us. As explained in our previous exchange, as our carrier could not ensure the daily pickup, there was a slight delay in the delivery of the packages, we are sorry. Following this dispute and in an effort to provide you with an impeccable service, we have offered you a discount code worth -50%. We hope that this commercial gesture shows our desire to maintain a privileged relationship with our customers.
1/5
★☆☆☆☆
Delivery never received Impossible to contact service Very disappointed
Catherine V.
Translated review
Answer from
Famous CBD
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Famous CBD is committed to ensuring that every order placed through our online store is delivered on time. After checking with our customer service department, we were able to ascertain that a new shipment had been scheduled. According to your Colissimo tracking number, your parcel was delivered on 02.03.22, and we hope you received it safely. The Famous CBD team.
1/5
★☆☆☆☆
Disappointed! Ordered purple and received amnesia!
Monsieur R.
Translated review
Answer from
Famous CBD
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The Famous CBD team.