/10
★★★★★
based on 1138 reviews published
★★★★★
based on 1138 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Not enough room for training damage
Sandrine C.
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Answer from Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected]!
2
/5
★★☆☆☆
-
Marina D.
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Answer from Fizimed
Your satisfaction is our priority, so please do not hesitate to contact me at [email protected].
2
/5
★★☆☆☆
Exercises didn't help reduce my bladder weakness
Jeanne D.
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Answer from Fizimed
Your satisfaction is our priority, so please don't hesitate to contact me at [email protected].
3
/5
★★★☆☆
Great product! Simple and pleasant to use. Very effective. It makes my weekly exercises a game. The big surprise and disappointment came from the customs charges I had to pay on receipt, which were not mentioned when I ordered!
Christelle W.
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Answer from Fizimed
Thank you for your feedback! Unfortunately, these charges relate to Swiss customs and are beyond our control. You can find more information here: https://www.frc.ch/e-commerce-tva-ce-qui-change-pour-limportation-des-petits-colis
3
/5
★★★☆☆
I can't connect?
Sandrine M.
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3
/5
★★★☆☆
Design the emy so that it does not slip out. Design the customer service in such a way that the customer is taken seriously, read the customer's description more closely and then respond adequately.
Monika D.
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Answer from Fizimed
We will be happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
2
/5
★★☆☆☆
Sabine K.
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Answer from Fizimed
We are happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
2
/5
★★☆☆☆
Product unusable because not ergonomic and adaptable. It is not physiologically adapted to penetrate easily into the vagina so the exercises, although very playful and well done, do not work.
Dominique G.
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Answer from Fizimed
Hello Dominique, we're sorry that Emy didn't live up to your expectations. Emy adapts to all morphologies. You can use a water-based lubricant to facilitate insertion of Emy. If the probe comes out during your contractions, you may be pushing instead of contracting.
2
/5
★★☆☆☆
Comprador Verificado
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Answer from Fizimed
Hello, we are at your disposal for any remark because your satisfaction is our priority, do not hesitate to contact me at [email protected] !
2
/5
★★☆☆☆
Verifizierter K.
purchased on 13/11/2022
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Answer from Fizimed
Hello, your satisfaction is our priority: Feel free to send us your suggestions for improvement by e-mail: [email protected]!
3
/5
★★★☆☆
-
Acheteur Vérifié
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Answer from Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected], I'll be happy to help.
3
/5
★★★☆☆
I was thinking of getting a reeducation probe with stimulation to avoid going to physio or sf.
Acheteur Vérifié
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Answer from Fizimed
Our product is a biofeedback probe, a complementary method to electrostimulation that actively works your perineum. You can use it at home, whenever you feel like it. Thank you for sharing your opinion with us.
3
/5
★★★☆☆
Technology works poorly. Connection with cell phone does not work. Service answers are those that are in the FAQ and therefore do not help individually.
Verifizierter K.
purchased on 11/07/2022
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Answer from Fizimed
If you have any problems, I will be happy to help you! Please write to me at: [email protected]. Thank you very much!
2
/5
★★☆☆☆
Normally shipped quickly, there was a problem with the delivery of my parcel... I should already be in possession of my probe and not be waiting for it, and now I see a discount for sales of 50... in short, I'm disappointed.
Acheteur Vérifié
Translated review
Answer from Fizimed
If you have any problems, we're here to help. Don't hesitate to contact us at: [email protected]
3
/5
★★★☆☆
It's great to get feedback on the tensioning. The bar helps a lot with this. Games in general great idea to make it more fun and time goes by faster. Game eg hammer throw does not fit to tense. Since eg lifting the ball is much more appropriate. App is unfortunately very confusing. I do not really know where to start and find the menu below rather confusing. A clear start eg to get to know Emy would be helpful. I am unsure about the position of Emy - is she sitting correctly at all? An introduction with tensing and relaxing would be helpful. Also don't even know what was good or bad. Is a trophy good? Are there only the 3 known medals? This is good for the motivation and nicely meant but you want to know what you are at. So there is also somehow a lack of structure.
Verifizierter K.
purchased on 14/04/2022
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3
/5
★★★☆☆
I still haven't received my package.....so I can't evaluate the product. I had to fill in a questionnaire for the post office....and I'm still waiting.....
Acheteur Vérifié
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Answer from Fizimed
We have checked your delivery and it is on its way. The delay was a little longer because of the customs clearance procedure for parcels to Switzerland. We're really sorry for the delay, and Léa from customer service will get in touch with you.
3
/5
★★★☆☆
I did receive the probe? it doesn't charge properly and I haven't been able to speak to the customer service...answering machine in place without being able to leave a message, a first e-mail and the answer doesn't correspond to my expectations, a second e-mail and I'm waiting...I think it would be easier to explain by telephone! I'm obviously disappointed and I hope a solution will be found.... until then.
Acheteur Vérifié
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2
/5
★★☆☆☆
-
Acheteur Vérifié
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3
/5
★★★☆☆
The concept is great, but for our generation, born with a game boy in our hands, the animation of the games is poor.
Sylvaine D.
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Answer from Fizimed
Thank you for your feedback Sylvaine, I fully understand your comment, which we are taking into account in our further development. The exercises we offer are medical games, but we want your sessions to be enjoyable. That's why we've recently released three new game worlds, which I hope you'll enjoy.
2
/5
★★☆☆☆
Quite disappointing, the Bluetooth disconnects very often even though my phone is right next to it. For the price, the device could come with a power socket and a small pouch for storing your equipment.
Acheteur Vérifié
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Answer from Fizimed
I'm sorry you're having trouble connecting your Emy probe. Please don't hesitate to contact me at [email protected] so that I can help you. I'm sure we'll be able to find a solution together! We'll take your comment about the Emy kit into account, thank you very much.
3
/5
★★★☆☆
Very good product Fun Shame that there is a pay aspect to the application given the price of the probe at the outset?
Acheteur Vérifié
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Answer from Fizimed
Thanks for your comment! Access to all the features of the mobile app is included in the price of the probe and is valid for life, so you won't have to pay anything extra if you own the probe. All you have to do is connect the probe to the app once to access all the content and training programs.
3
/5
★★★☆☆
Disappointed with the probe, I thought that during the mini games (for a fee!!) it was really the fact of releasing or contracting the perineum that allowed you to play, but the game doesn't work at all on its own (so it's impossible to know if you're really working the perineum).
Acheteur Vérifié
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Answer from Fizimed
When you buy the Emy probe, you get access to all the mini-games without paying extra. The games don't work by themselves; it's your contractions and releases that make the character move. Did you use the probe correctly during your sessions? Don't hesitate to contact us at [email protected] if you have any problems!