/10
★★★★★
based on 1138 reviews published
★★★★★
based on 1138 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The probe does not pick up my contractions well, knowing that I am doing my rehabilitation with my midwife and everything is going well, I contract well. With this probe, I have to squeeze my thighs to play the games when that shouldn't be the case.
Patricia K.
purchased on 12/03/2025
Translated review
Answer from Fizimed
Hello Patricia,
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
I invite you to contact me directly at [email protected] so that we can check together if your product has a defect.
We will find a solution together!
Best regards,
Léa from Fizimed
1
/5
★☆☆☆☆
The product was on promotion with €20 less than the price I paid just after my order. I did not benefit from this discount, which is very disappointing.
Cecile D.
purchased on 15/03/2025
Translated review
Answer from Fizimed
Hello Cécile,
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
I understand your disappointment, but the spring offer was launched on March 20, while you ordered on March 15.
You were still able to benefit from the promo code TRYEMY, which allowed you to receive a 5% discount.
If you have any further questions about your order or about using our Emy probe, please feel free to contact me directly at [email protected].
I remain at your disposal.
Best regards,
Léa from Fizimed
1
/5
★☆☆☆☆
I have problems with the purchased item. I have sent several emails for 3 days, still without a response. Is there a real customer service?
Joëlle M.
purchased on 09/03/2025
Translated review
Answer from Fizimed
Hello Joëlle, Following your response to the questionnaire that allows us to diagnose the malfunctions, I have just confirmed by email that we will take care of your product. This coverage is fully covered by the Fizimed warranty. You will receive a return slip allowing you to send the product back to us. Rest assured that your satisfaction is our priority and that we are doing everything we can to serve you better. I wish you a great day. Léa from Fizimed
1
/5
★☆☆☆☆
Not satisfied. Cannot be used. Cannot connect probe to Emy app.
Nathalie B.
purchased on 16/02/2025
Translated review
Answer from Fizimed
Hello Nathalie,
If you're having trouble connecting the probe to your phone, please contact our customer service department directly at [email protected]. We'll find a solution together!
Best regards,
Léa from the Fizimed team
If you're having trouble connecting the probe to your phone, please contact our customer service department directly at [email protected]. We'll find a solution together!
Best regards,
Léa from the Fizimed team
1
/5
★☆☆☆☆
Don't want to get to know my mobile
Elisabeth B.
purchased on 14/02/2025
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Answer from Fizimed
Hello Elisabeth,
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
If you're having trouble using your Emy probe, please contact our customer relations department directly at [email protected].
We'll be delighted to help!
Best regards,
Léa from Fizimed
1
/5
★☆☆☆☆
First it was not found in the parcel store and then it was already sent back ...I wonder why it was not simply delivered to my home then I would have used it long ago. I hope I get the money back quickly, I've lost interest in it.
Elke S.
purchased on 17/01/2025
Translated review
Answer from Fizimed
Dear Elke, your order has been delivered to the parcel store you selected when you placed your order. I have just contacted you by email to suggest a solution.
1
/5
★☆☆☆☆
The breast pump doesn't work for me. It doesn't pump enough compared to the corded pump already rented from the pharmacy...
Emilie F.
purchased on 14/01/2025
Translated review
Answer from Fizimed
Hello Emilie,
We are very sorry that you are not completely satisfied with Emy Pump. As specified in our e-mail exchanges, you were able to benefit from the "Satisfied or your money back" offer.
We wish you all the best for the rest of your breastfeeding and look forward to hearing from you. Léa from the Fizimed team
We are very sorry that you are not completely satisfied with Emy Pump. As specified in our e-mail exchanges, you were able to benefit from the "Satisfied or your money back" offer.
We wish you all the best for the rest of your breastfeeding and look forward to hearing from you. Léa from the Fizimed team
1
/5
★☆☆☆☆
I'm not satisfied. I don't find the probe very practical because it's not adapted to me. And I didn't know I'd have to take out a subscription to get other exercises.
Sandra L.
purchased on 09/01/2025
Translated review
Answer from Fizimed
Hello Sandra,
We're very sorry that we're not completely satisfied with the product. Could you tell us more about it? We'll probably be able to give you some advice to help you.
The purchase of the Emy connected sensor unlocks the Duo offer: Sensor + Emy App for life. You won't have to pay for a subscription, as the price of the app is included in the price of the probe.
As soon as you connect your Emy probe to the app for the first time, the Duo: Probe + Emy App offer will be unlocked. The app will then prompt you to cancel your subscription directly on the store.
If you have any further questions, please do not hesitate to contact our customer service department at [email protected]
Best regards,
Léa from the Fizimed team
We're very sorry that we're not completely satisfied with the product. Could you tell us more about it? We'll probably be able to give you some advice to help you.
The purchase of the Emy connected sensor unlocks the Duo offer: Sensor + Emy App for life. You won't have to pay for a subscription, as the price of the app is included in the price of the probe.
As soon as you connect your Emy probe to the app for the first time, the Duo: Probe + Emy App offer will be unlocked. The app will then prompt you to cancel your subscription directly on the store.
If you have any further questions, please do not hesitate to contact our customer service department at [email protected]
Best regards,
Léa from the Fizimed team
1
/5
★☆☆☆☆
Sensor or charger not working
Chantal C.
purchased on 06/01/2025
Translated review
Answer from Fizimed
Hello Chantal,
You contacted customer service to report the problem and everything is now back to normal.
We wish you all the best with Emy!
We look forward to hearing from you.
Léa from Fizimed
You contacted customer service to report the problem and everything is now back to normal.
We wish you all the best with Emy!
We look forward to hearing from you.
Léa from Fizimed
1
/5
★☆☆☆☆
I never received my package....
Eve R.
purchased on 09/07/2024
Translated review
Answer from Fizimed
Hello Eve,
As indicated in our e-mail exchange of 10/01/2025, I have requested that your parcel be reshipped to your address.
We apologize for this inconvenience, which is totally beyond our control.
Please do not hesitate to contact us should you require any further information.
Léa from the Fizimed team
As indicated in our e-mail exchange of 10/01/2025, I have requested that your parcel be reshipped to your address.
We apologize for this inconvenience, which is totally beyond our control.
Please do not hesitate to contact us should you require any further information.
Léa from the Fizimed team
1
/5
★☆☆☆☆
I still haven't received it
Ute H.
purchased on 17/12/2024
Translated review
Answer from Fizimed
Dear Ute,
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
According to the information from the post office, you collected your parcel on 31.12.2024. We hope that you are satisfied with Emy Trainer.
We will be here for you.
Lea from the Fizimed team
1
/5
★☆☆☆☆
I can't connect the probe to my cell phone. What's more, I thought this purchase would give me free access to perineal exercise software. But, no, it's not free and I feel like I've been cheated.
Fiorella K.
purchased on 31/05/2024
Translated review
Answer from Fizimed
Hello Fiorella,
I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.
Lovely day <3
Léa
I can confirm that you don't have to pay any additional subscription fees. I've e-mailed you the instructions for unlocking the duo offer.
Lovely day <3
Léa
1
/5
★☆☆☆☆
Very good
Danielle D.
purchased on 27/01/2024
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1
/5
★☆☆☆☆
I'm disappointed because I thought it would help to tighten, or I'm not using as I should, I continue, but for now not much result. Sincerely, Lisiane
Lisiane F.
purchased on 17/01/2024
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Answer from Fizimed
Hello,
Please do not hesitate to write to our customer service [email protected] so that we can help you with the use of Emy.
Have a nice day 🙂
Please do not hesitate to write to our customer service [email protected] so that we can help you with the use of Emy.
Have a nice day 🙂
1
/5
★☆☆☆☆
👌
Jean Marc F.
purchased on 20/01/2024
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1
/5
★☆☆☆☆
Good
Michèle A.
purchased on 28/10/2023
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1
/5
★☆☆☆☆
Barbara G.
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Answer from Fizimed
We are happy to listen to you if you have any comments, because your satisfaction is our priority. Do not hesitate to contact me at [email protected].
1
/5
★☆☆☆☆
-
Karen V.
Translated review
Answer from Fizimed
We're sorry Emy didn't live up to your expectations, if you have any difficulties, please don't hesitate to contact me at [email protected], I'll be happy to help.
1
/5
★☆☆☆☆
Has not yet arrived
Verifizierter K.
purchased on 08/03/2022
Translated review
Answer from Fizimed
Dear Uschi, I have just sent you an email regarding your delivery. I have contacted the post office and inquired regarding the delay. You should receive your package in the next 2 days. If this is not the case, we will of course send you a new product. If you have any further questions, please contact me at [email protected]. Best regards Léa from Team Fizimed