/10
★★★★★
based on 5429 published reviews
★★★★★
based on 5429 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Very long delivery. 15 days instead of 5.
Acheteur Vérifié
purchased on 01/10/2020
Translated review
Answer from
Flibustierparis
Hello, we're sorry to hear that your package took longer than expected to arrive. We will pass on the information to our carrier.
3/5
★★★☆☆
Site navigation
Acheteur Vérifié
purchased on 08/09/2020
Translated review
3/5
★★★☆☆
Difficult to navigate pages and have photos appear on smartphone
Acheteur Vérifié
purchased on 22/08/2020
Translated review
Answer from
Flibustierparis
Hello, thank you for your feedback. We have a few ergonomic issues and some recent bugs that we're working on to improve the experience. Don't hesitate to give us your feedback on [email protected]
3/5
★★★☆☆
Photos often don't correspond to the reality of the product...
Acheteur Vérifié
purchased on 20/07/2020
Translated review
Answer from
Flibustierparis
Hello, thank you for letting us know how the photo of this cap does not correspond to reality. We do our best to make photos as close to reality as possible, but between different monitor settings there can sometimes be color differences between an image and an article.
3/5
★★★☆☆
Not very practical in terms of keywords and page layout
Acheteur Vérifié
purchased on 17/07/2020
Translated review
3/5
★★★☆☆
Navigating the site from my phone was a bit tricky.
Acheteur Vérifié
purchased on 02/07/2020
Translated review
3/5
★★★☆☆
Website not intuitive enough, not very qualitative. Some of the photos of the items presented do not work, are not visible even when you click on them.
Acheteur Vérifié
purchased on 06/06/2020
Translated review
Answer from
Flibustierparis
Hello, thank you for your feedback. Can you tell us more about [email protected] so that we can improve your experience and that of other users? Please don't hesitate to contact us and let us know what you think could be improved, as well as the browser you used and whether you're on mobile, tablet or computer.
2/5
★★☆☆☆
Satisfied with the product ordered and delivered
Acheteur Vérifié
purchased on 04/06/2020
Translated review
3/5
★★★☆☆
I am very happy with Flibustier but not with the delivery time and not with my last order.
Acheteur Vérifié
purchased on 26/05/2020
Translated review
Answer from
Flibustierparis
Hello, one of the items in your order needed more time to be made. Although we make every effort to deliver on time, many pieces of jewelry are assembled or made to order, and this can sometimes delay delivery slightly.
3/5
★★★☆☆
Quality products but difficult delivery...
Acheteur Vérifié
purchased on 24/05/2020
Translated review
Answer from
Flibustierparis
Hello, unfortunately delivery is a service we don't control, as it's managed by an independent operator. What's more, despite a return to near-normal conditions, some delivery points may still be experiencing problems due to Covid.
2/5
★★☆☆☆
Decu .... skulls and silver "rings" have shrunk on your bracelets ...
Acheteur Vérifié
purchased on 16/05/2020
Translated review
Answer from
Flibustierparis
Hello, we don't understand your comment about the skull and the ring having "shrunk"? Please do not hesitate to contact us via our email [email protected]. In the meantime, if your jewel doesn't suit you, you can always send it back to us for an exchange or a refund.
2/5
★★☆☆☆
It is not adapted to the mobile version. Surfing on it becomes tedious because there's too much time between the loading of each page. And yet we have the fiber...
Acheteur Vérifié
purchased on 21/04/2020
Translated review
Answer from
Flibustierparis
Hello, thank you for your feedback. Over the last few days we've been modifying our site to improve it, especially on mobile. Some modifications are still in progress, but mobile navigation should be greatly improved.
2/5
★★☆☆☆
Alles in Ordnung
Acheteur Vérifié
purchased on 24/03/2020
Translated review
Answer from
Flibustierparis
To improve our service, we are trying to understand what is wrong with your order. While you tell us everything is fine, your note does not reflect that impression. Do not hesitate to contact us at [email protected] if you have any concerns.
3/5
★★★☆☆
Beautiful brand beautiful products TOP customer service
Acheteur Vérifié
purchased on 28/02/2020
Translated review
3/5
★★★☆☆
For a 180€ purchase, it would be nice to include a gift such as a tote bag or other item, which is what you used to do, but now nothing at all - your new order tracking system is very poor.
Acheteur Vérifié
purchased on 20/02/2020
Translated review
Answer from
Flibustierparis
Hello, the gifts do not benefit from an automated system, it can also happen that we run out of gifts. Concerning the tracking system, it hasn't changed. Can you give us more detailed feedback on your experience to help us improve it? send us an email at [email protected]
3/5
★★★☆☆
I'm satisfied but not entirely... because the parcel was conform but I had left an engraved word and this word was not there when the parcel was opened. Too bad... otherwise very good bracelet
Acheteur Vérifié
purchased on 06/02/2020
Translated review
3/5
★★★☆☆
The photo of the model and the one received are not the same
Acheteur Vérifié
purchased on 10/02/2020
Translated review
Answer from
Flibustierparis
Hello, if we made a mistake in the order we will exchange your item for the one you ordered free of charge. Please contact us by email at [email protected].
3/5
★★★☆☆
Delivery time ok
Acheteur Vérifié
purchased on 23/01/2020
Translated review
3/5
★★★☆☆
I've always loved your products. This isn't the first one I've ordered (Sunda).
However, be careful with the delivery. The adhesive tape on my parcel was all unstuck, so much so that I could easily grab the case of my bracelet. Receiving an open parcel is not very nice, especially when you pay the price.... Apart from that, don't change a thing!
Acheteur Vérifié
purchased on 09/01/2020
Translated review
Answer from
Flibustierparis
Hello, we have taken note of your comments and will pass them on to our carrier.
2/5
★★☆☆☆
Lamentable return policy: obliged to pay return costs (7.45euros) for an exchange (purchase of 79 euros) I do not recommend this site !!!!
Acheteur Vérifié
purchased on 12/12/2019
Translated review
Answer from
Flibustierparis
Hello, we offer free delivery to relay points for all orders. Returns are free in the event of an error on our part. In other cases (wrong size, change of mind, etc...) they are at the customer's expense as explained in our terms and conditions. Please note that you can also be reimbursed for return shipping costs if you have chosen the Paypal payment solution (see the Paypal website for details).
2/5
★★☆☆☆
Order received promptly, but no packaging or note as stated on the order.
Acheteur Vérifié
purchased on 11/12/2019
Translated review
Answer from
Flibustierparis
Hello, we're sorry you didn't receive the gift wrapping as planned. We received many requests for the holidays and an oversight may have occurred with your order. The workshop should contact you to send you these items if it is not too late. If you are satisfied with this solution I invite you to change your rating on Avis Vérifié. Best regards,
3/5
★★★☆☆
Delivery planned in relay point in the 75017 and finally delivery in the 75018 more than 6km from the initial delivery point!!!
Acheteur Vérifié
purchased on 20/11/2019
Translated review
3/5
★★★☆☆
The quality and design of the product are good, but the ring is too large and too high for a normal-sized hand.
Acheteur Vérifié
purchased on 31/10/2019
Translated review
3/5
★★★☆☆
No comment
Acheteur Vérifié
purchased on 23/10/2019
Translated review
3/5
★★★☆☆
It's not easy to figure out how to make a gift card
Acheteur Vérifié
purchased on 28/08/2019
Translated review
Answer from
Flibustierparis
Hello, in order to help us improve our services can you give us more details about your experience with the gift card. Did you have trouble finding the gift card or is it difficult to understand how to buy it? Thank you for your feedback on [email protected]
3/5
★★★☆☆
The repair service was very correct but the delivery service was too long, especially when the relay point proposed by the site was in fact a closed store and so I had to reselect another relay point to finally have a place for delivery.
Acheteur Vérifié
purchased on 19/06/2019
Translated review
Answer from
Flibustierparis
Hello, unfortunately we are dependent on the service of the carriers and they often fail us. For their part, the point relay stores don't always inform them of their exceptional closures or vacation closures etc... We will pass on your comments to our carrier.
2/5
★★☆☆☆
Delivery is a Null. Following an error in my address my package was sent back to flibustier and they ask me to pay the shipping costs again. For an order of more than 150€ I find it lamentable and unmerchantable!
Acheteur Vérifié
purchased on 01/07/2019
Translated review
Answer from
Flibustierparis
Hello Mr Lagier, We're sorry to hear about this inconvenience. We have a free delivery system, but when you placed your first order you chose home delivery, which is subject to a charge.
An addressing error prevented the post office from delivering your parcel, but we are not responsible for either the addressing error or for the fact that the post office did not get back to you. We make absolutely no margin on deliveries and unfortunately we have to pay for a new delivery each time we send you a parcel, and it is impossible to get a refund for the previous one. We therefore offered you the option of paying for a relay point delivery, but this apparently didn't satisfy you. We are therefore at an impasse because you feel that it is up to us to pay for home delivery, which was not originally a free service, and for a mistake that we did not make. Best regards,
An addressing error prevented the post office from delivering your parcel, but we are not responsible for either the addressing error or for the fact that the post office did not get back to you. We make absolutely no margin on deliveries and unfortunately we have to pay for a new delivery each time we send you a parcel, and it is impossible to get a refund for the previous one. We therefore offered you the option of paying for a relay point delivery, but this apparently didn't satisfy you. We are therefore at an impasse because you feel that it is up to us to pay for home delivery, which was not originally a free service, and for a mistake that we did not make. Best regards,
3/5
★★★☆☆
The product description could have been more precise
Acheteur Vérifié
purchased on 29/04/2019
Translated review
Answer from
Flibustierparis
Hello, We try to be as precise as possible in our descriptions. Nevertheless, it is always possible to miss a detail. Could you please tell us which feature you are missing? We'll be happy to answer your question and fill in the gaps. Best regards,
3/5
★★★☆☆
I measured my wrist before ordering, but the bracelet is a bit big... I don't know what I'm going to do yet, send it back for an exchange or find a local shop to remove two/three pearls, as the return postage will be very expensive. What's more, you haven't solved the problem of customs fees, which add terribly to the price of jewelry, especially for the Swiss, and greatly reduce the number and frequency of orders.
Acheteur Vérifié
purchased on 26/04/2019
Translated review
Answer from
Flibustierparis
Hello, concerning prices for Switzerland, you do have to pay customs fees which are linked to the payment of your local VAT. In exchange, you order on the site at prices exclusive of tax and therefore 20% cheaper than our customers in France. Unfortunately, customs regulations are beyond our control and we cannot change them. Concerning bracelet size, it's not always possible to adjust them perfectly, and the sizes cover most wrists, but an L bracelet won't fit the same way on an 18 or a 19 wrist. That's why we have a customization service that lets you order the exact size you want.
3/5
★★★☆☆
I'm a bit disappointed by the comments about my use of the tracking object. as if I'd played with it until I broke it. when in fact I was careful to take it off for sleep or other activities.
Acheteur Vérifié
purchased on 02/04/2019
Translated review