/10
★★★★★
based on 5293 published reviews
★★★★★
based on 5293 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The site is well designed. On the other hand, shipping to foreign countries, in this case Switzerland, is really not optimal. Because there were no documents with the shipment. Customs blocked the parcel and I had to provide them with a copy of the invoice for the value. So I lost 2 weeks....
Acheteur Vérifié
purchased on 14/01/2019
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Answer from
Flibustierparis
Hello, this is an error by our carrier at the time of your shipment and we are very sorry. All our parcels to foreign countries leave with the CN23 form and the invoice for customs processing.
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 21/01/2019
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2/5
★★☆☆☆
The delivery is really too long!
Acheteur Vérifié
purchased on 11/01/2019
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Answer from
Flibustierparis
Hello, we are sorry that you are disappointed with your experience at flibustier Paris. We do our utmost to ensure that all orders are dispatched within our delivery times. Unfortunately, it can happen that we are a little late or that a logistical error causes a delay in delivery. We can assure you that over 95% of orders leave and arrive on time.
3/5
★★★☆☆
The colors on the photos are misleading and don't match what we receive. Too bad because these are beautiful products
Acheteur Vérifié
purchased on 20/12/2018
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Answer from
Flibustierparis
Hello, we do our best to make photos as close to reality as possible, but between the camera and the settings of our respective screens, it's always difficult to appreciate a color on a screen. What's more, the stones are natural and colors can vary from one to another. However, if you are not satisfied with your jewel, you can return it to us for an exchange or refund.
3/5
★★★☆☆
Very good product but poor delivery management
Acheteur Vérifié
purchased on 09/10/2018
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Answer from
Flibustierparis
Hello, we are sorry that your delivery experience was not up to your expectations. Unfortunately, like you, we are dependent on our delivery service providers, and it can happen that delivery times are longer than expected, especially in relay points.
3/5
★★★☆☆
Jewelry as pictured, it's really beautiful. Unfortunately it arrived a little damaged and the quality of the silver is questionable (it turns your fingers green, and is very, very easily damaged). I own 4 signet rings from different jewelry stores and have never had this kind of problem. Nevertheless, it remains one of the prettiest I own.
Acheteur Vérifié
purchased on 17/07/2018
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Answer from
Flibustierparis
Hello, silver is a soft metal that is subject to knocks and scratches. Concerning the green on your finger, this is a reaction of your skin to the copper contained in the 925 silver (which can be accentuated by the heat in summer). This phenomenon fades and eventually disappears after a few days, when the thin layer of copper that has risen to the surface during melting disappears. Concerning the arrival of the damaged ring, we are surprised because they are all checked before leaving our workshop. Please do not hesitate to contact us by e-mail so that we can see what it is at [email protected].
2/5
★★☆☆☆
I was very unpleasantly surprised to have to pay customs fees. Your products are sumptuous, but already quite expensive. You add the cost of delivery and decide whether or not to buy the gift. But customs fees are a nasty surprise on arrival that you can't estimate before ordering!
Acheteur Vérifié
purchased on 30/06/2018
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Answer from
Flibustierparis
Hello, unfortunately Switzerland is not part of the European Community and is therefore subject to import duties. We are not responsible for these charges. However, if you live outside the European Community, you won't pay French VAT, which means a saving of 20% on the actual price.
3/5
★★★☆☆
Very beautiful but disappointed by the size of the stones. too bad the size is not specified in detail 🙁
Acheteur Vérifié
purchased on 03/07/2018
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Answer from
Flibustierparis
Hello, all our description sheets contain a details tab which specifies the size of the stones as well as the complete composition of the jewel. If you would like to change your 6mm stone bracelet for an 8mm bracelet, please contact our customer service department.
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 30/04/2018
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2/5
★★☆☆☆
Delivery time too long
Acheteur Vérifié
purchased on 04/05/2018
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3/5
★★★☆☆
Not serious
Acheteur Vérifié
purchased on 20/04/2018
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Answer from
Flibustierparis
Hello, if you have any problems with our service please contact us by email to find a solution as soon as possible. Our team is here to help you.
3/5
★★★☆☆
Delivery could have been respected, especially when you ask for it in a comment when you buy.
Acheteur Vérifié
purchased on 10/04/2018
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Answer from
Flibustierparis
Hello, we are the first to be sorry when a delivery time is not respected but unfortunately we cannot act on the carriers when they do not respect their deadlines. We will refund your shipping costs to the credit card used for payment.
3/5
★★★☆☆
I was not informed of the arrival of the parcel...It was returned to you within a day! It was a recommnde following a size error. I had made my first purchase last year, and was satisfied with it. We thought we'd get wedding rings from you, but considering the follow-up and the sizes (which differ from one product to another), I'm skeptical about the future... Too bad!
Acheteur Vérifié
purchased on 14/03/2018
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Answer from
Flibustierparis
Hello, unfortunately the emails informing customers of the availability of their parcel in a relay point are generated by the carriers and it is possible that they arrive in spam or are blocked by the servers. The parcel has been delivered in time by our services. Once it has been handed over to the carrier, we are as dependent on their service as you are. We regret that your shopping experience did not live up to your expectations and will pass on your message to our carrier.
3/5
★★★☆☆
Very good site but no home delivery, too bad
Acheteur Vérifié
purchased on 16/01/2018
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3/5
★★★☆☆
D+7 delivery
Acheteur Vérifié
purchased on 23/12/2017
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3/5
★★★☆☆
Delivery times not respected and a most unpleasant reply to my email. if anyone is responsible for the non-receipt of my christmas bracelet, it's you! as far as I know, you chose the carrier! the bracelet is nice and my son liked it.
Acheteur Vérifié
purchased on 16/12/2017
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2/5
★★☆☆☆
Correct. The products are well displayed
Acheteur Vérifié
purchased on 14/11/2017
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3/5
★★★☆☆
Site fairly clear and easy to navigate
Acheteur Vérifié
purchased on 06/11/2017
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3/5
★★★☆☆
The essential information is there, albeit redundant.
Acheteur Vérifié
purchased on 28/07/2017
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2/5
★★☆☆☆
Delivery time much longer than announced due to customs problems which increased the final price by 35% (Swiss VAT is 8%)!
Acheteur Vérifié
purchased on 19/05/2017
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Answer from
Flibustierparis
Unfortunately, it's the Swiss government that manages taxes and the time required to clear imports through customs. We cannot influence these parameters.
3/5
★★★☆☆
The products are excellent.
Replies to emails sent are non-existent despite total orders of over € 1000.- in 2017! It's a shame that the service doesn't match the quality of the products.
Acheteur Vérifié
purchased on 27/04/2017
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3/5
★★★☆☆
Non-automated returns management. No possibility of returning the package via the delivery system initially chosen (e.g. pick-up station).
Acheteur Vérifié
purchased on 05/05/2017
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3/5
★★★☆☆
The site could be even clearer, with products presented in 360° zoom, on the hands of a mannequin, etc. At the price at which jewelry is sold, we expect more ergonomics on the site.
Acheteur Vérifié
purchased on 17/02/2017
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3/5
★★★☆☆
I love the brand, and I really like the items!!!! I'm sorry I have to pay the shipping costs... ( free > 250€)
Acheteur Vérifié
purchased on 01/02/2017
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2/5
★★☆☆☆
Very nice products but as always not received the baguier so no order in progress and product evaluation
Acheteur Vérifié
purchased on 16/01/2017
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3/5
★★★☆☆
I wanted a second bravelet for my husband I took a white one, unfortunately too small for him .... I may not have paid attention to the man/woman mention ...
Acheteur Vérifié
purchased on 07/01/2017
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3/5
★★★☆☆
Order error Disappointed
Acheteur Vérifié
purchased on 21/12/2016
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Answer from
Flibustierparis
We apologize for this error and have sent you a return label so that we can quickly rectify the situation and return your bracelet to you. Yours faithfully
3/5
★★★☆☆
The billing address has not been changed as confirmed in your email of 07/12/2016.
Acheteur Vérifié
purchased on 06/12/2016
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2/5
★★☆☆☆
Communication is poor. 15 days to receive my parcel. OK maybe because of the Post Office, but at the very least, they could have offered a small commercial coupon so that I could recommend them again without this bad experience. Plus, I really love their bracelets, which are of superb quality. It's a shame about communication... and the direct "yes bah it's not our fault. Goodbye!
Acheteur Vérifié
purchased on 31/10/2016
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Answer from
Flibustierparis
Hello, we understand your frustration at not being able to receive your parcel on time and we are very sorry. La Poste has misplaced more than twenty parcels at a time, and you were not the only one to do so. What's more, La Poste systematically blames us and keeps telling you to contact us, even though we don't have any more information than they do. We're sorry if you feel that we haven't handled your request correctly, but rest assured that we're doing everything we can to ensure that you receive your parcel on time. La Poste requires 15 days to investigate and during this time we have no further information. We have a compensation policy in such cases, but we are still waiting for the problem to be resolved. A voucher will be sent to you within a week. Sincerely, Customer Service.
3/5
★★★☆☆
Very happy with the service
Acheteur Vérifié
purchased on 16/10/2016
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3/5
★★★☆☆
For me, the Flibustier Paris brand is exceptional and of very high quality, with a look that makes me shudder. However, I was disappointed when I placed my first order, not with the product itself but with the fact that I had ordered a bracelet with gift-wrapping and a note attached... But the product arrived without all that...
Acheteur Vérifié
purchased on 25/10/2016
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3/5
★★★☆☆
Nothing to do with product quality, but the page is slow.
Acheteur Vérifié
purchased on 15/10/2016
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3/5
★★★☆☆
My order had not been processed but the payment had been taken...
Acheteur Vérifié
purchased on 29/08/2016
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3/5
★★★☆☆
The site indicates that the product is in stock, when in fact it is not. Order placed on August 5 and finally received on August 25. However, customer service by telephone was impeccable and attentive.
Acheteur Vérifié
purchased on 05/08/2016
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3/5
★★★☆☆
Please note the non-contractual photos ......
Acheteur Vérifié
purchased on 06/04/2016
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3/5
★★★☆☆
Well-made but often inaccessible.
Acheteur Vérifié
purchased on 14/06/2016
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3/5
★★★☆☆
Nice models
Acheteur Vérifié
purchased on 11/01/2016
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2/5
★★☆☆☆
I would have given it 5 stars for the quality and style of the product. But I had to pay 10€ for the return postage for a size exchange (when it says free exchange) and the worst thing is that the 150€ bracelet was sent back to me in the parcel without its original jewelry box. Especially as it was a gift, I was obliged to give it back without the box..... I am waiting for the box to be returned. Thank you for your help.
Acheteur Vérifié
purchased on 05/05/2016
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3/5
★★★☆☆
The site is very well designed, you don't get lost and quickly find the information you need. However, there was a bug when I placed my first order: it was cancelled without explanation (fortunately I wasn't charged) but I didn't receive my order in time (by the time I realized it hadn't been validated).
Conclusion: downside on the first order that was not validated
Acheteur Vérifié
purchased on 05/04/2016
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3/5
★★★☆☆
Great site but a little disappointed about the shipping fees for an exchange because the bracelet I ordered was too big.
Acheteur Vérifié
purchased on 29/03/2016
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3/5
★★★☆☆
Well done site. However, no reply for a return.
Acheteur Vérifié
purchased on 06/12/2015
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2/5
★★☆☆☆
I have not received my entire order, I am missing the Poussière 2 necklace. I have contacted your services by phone to report this, so I am waiting to receive what I am missing.
Acheteur Vérifié
purchased on 13/02/2016
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3/5
★★★☆☆
Delivery tracking was not accessible on my account (on mobile and fixed PC). Using the site on mobile is complex.
Acheteur Vérifié
purchased on 21/01/2016
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3/5
★★★☆☆
The parcel did not arrive at the right relay point
Acheteur Vérifié
purchased on 26/11/2015
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3/5
★★★☆☆
Functional site
Acheteur Vérifié
purchased on 01/12/2015
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3/5
★★★☆☆
Delays in delivery ....but due to lack of raw materials ....
Acheteur Vérifié
purchased on 07/10/2015
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3/5
★★★☆☆
The product delivered was not the product ordered. the error was rectified, but it took 15 days longer than the initial order.
Acheteur Vérifié
purchased on 16/09/2015
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3/5
★★★☆☆
Very good service, personalized advice and fast delivery
Acheteur Vérifié
purchased on 19/05/2015
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