/10
★★★★★
based on 5428 published reviews
★★★★★
based on 5428 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very fragile bracelet for the price, the elastic broke after a month and the after-sales service is extremely long, they were supposed to contact me but never did. It was only after a month that I called them that they released the repair.
Yohan P.
purchased on 03/07/2024
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Answer from
Flibustierparis
Hello, we're sorry your experience wasn't optimal, we try to work as quickly as possible but during the summer months with the vacations the workshop can be a little slow. We use the most resistant silicone link on the market and we have customers who have had their bracelets for over 7 years and have never had a single incident with them.
1/5
★☆☆☆☆
Didnt recive my order
Frederik H.
purchased on 26/06/2024
Answer from
Flibustierparis
Es tut uns leid, dass Sie Ihre Bestellung nicht rechtzeitig erhalten haben. Da das Problem nun behoben ist, würden Sie bitte Ihre Bewertung korrigieren? Es ist uns wichtig, dass unsere Bewertungen wirklich unseren Service widerspiegeln.
1/5
★☆☆☆☆
No exchange possible, which means additional costs (delivery charge) for returns
Alexandra F.
purchased on 29/01/2024
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Answer from
Flibustierparis
Hello, all our items are exchangeable and refundable. We have issued a credit note and a minus 10% offer with your return so that you don't have to pay extra to place a new order.
1/5
★☆☆☆☆
Hello, Quality jewelry, however my jewelry (bracelet) is much too long than advertised.
Thomas B.
purchased on 11/11/2023
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Answer from
Flibustierparis
Hello, we are sorry that your order did not bring you complete satisfaction. Please note that if there was an error in your order you can contact our customer service department and you will be able to exchange it free of charge.
1/5
★☆☆☆☆
I ordered a bracelet but received a ring, I reported that the order was wrong but they replied two days later and still haven't informed me that they sent me the correct order. They make up a ridiculous excuse that we didn't send your order because you didn't give me your phone number even though they didn't ask for it.
Ümit A.
purchased on 23/03/2023
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Answer from
Flibustierparis
Hello, we are sorry that your experience did not live up to your expectations. We strive to provide the best customer service possible but mistakes do happen. We asked you for your telephone number to ensure that the second delivery went smoothly - this is not an excuse, just an expression of our intention to do the right thing. Your ordered bracelet has been reshipped.
1/5
★☆☆☆☆
What a disappointment. We've known this brand for years (since the first boutique), but it's getting worse and worse. Ordered on February 6 for Valentine's Day, no news on February 14. Finally, after a reminder, the product is only available in the boutique and they refuse to send it to us !!!! What a disappointment. Deaf and unresponsive customer service, no solution offered... Long gone are the days when this brand took customer satisfaction to heart. Farewell for our part.
'sylvain+' P.
purchased on 06/02/2023
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Answer from
Flibustierparis
Hello Mr Peru, thank you for leaving your review on all known platforms. We have contacted you by phone and email to resolve this stock problem, but in no way have we refused to send it to you. Please do not hesitate to call us on 0178766450 if you wish to discuss the matter in person, as we are unable to reach you on your telephone despite numerous attempts, and it is impossible to leave you a message. None of the proposed solutions seemed to satisfy you, but customer satisfaction remains our number 1 priority, as it has always been from the outset, and as the many reviews we receive attest. Yours faithfully
1/5
★☆☆☆☆
I'm not going to add to it, Flibustier customer service knows the origin of this note. I'm sorry, because I've been one of the brand's first prescribing customers since its launch. But your Flibustier processes clearly need a little rethinking! I wish you all the best. I think we'll do without me from now on. I know, you'll do just fine without it. I hope you will. Nb: My son is still disappointed that I didn't get my birthday present. Too bad.
Stéphane G.
purchased on 31/12/2022
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Answer from
Flibustierparis
Hello, thank you for taking the time to write to us to express your frustration. We've gone back over all the exchanges and here's what came up: - We tried to contact you by phone and e-mail to sort out your repair as quickly as possible without any response from you. - As soon as we finally got it back, we gave you priority, even though the delivery time is 3 to 4 weeks. We received your bracelet on January 12, although you wanted it by January 17. - It was an old model, and the workshop wanted to check with you that it wasn't a personalized bracelet and reassemble it as it was, but there seemed to be some resistance to providing us with answers. - Finally, you asked us to cancel your son's gift, which we did immediately. I understand his disappointment, but all we did was carry out your request.
1/5
★☆☆☆☆
Disappointing.impossible exchange
Patrice H.
purchased on 12/12/2022
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Answer from
Flibustierparis
Hello, as specified in our terms and conditions, which you have accepted, custom sizes cannot be exchanged. These rings are created especially for you in your size. The size you have selected is an exceptionally large size that we cannot resell. However, we have offered you a solution to correct your ring to your size.
1/5
★☆☆☆☆
Disappointed with my ring I thought it would be bigger
Martinez N.
purchased on 03/11/2022
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Answer from
Flibustierparis
Hello, you have indeed chosen our thinnest model. Please return your ring for an exchange or refund.
1/5
★☆☆☆☆
Delivery in a relay point when I paid to have it in person and I was at home all day.
Father Z.
purchased on 19/09/2022
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Answer from
Flibustierparis
Hello Father, we've opened an inquiry to find out what happened to your delivery. It seems that there have been 2 unsuccessful delivery attempts to your home. In this case, the carrier automatically places the parcel in a relay point. It remains to be determined whether the attempts actually took place. If it turns out to be a fault on the part of the carrier, we will refund the delivery charges.
1/5
★☆☆☆☆
Shameful to charge for returns and to charge again for postage after an exchange.
Too bad, because the product is not bad.
But not commercial at all!
Catherine D.
purchased on 07/06/2022
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1/5
★☆☆☆☆
Third (and last) order Delivery level you're lousy
Gilles B.
purchased on 08/02/2022
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Answer from
Flibustierparis
Hello, this stingray model required a little more preparation time because we had a problem with the last stingray thread that was intended for you. Most of our orders are made on demand and there may be delays in deliveries as specified in the GTCS. The delivery itself took 2 days, which is quite normal. We took the time to look around and the other two orders we placed were delivered on time each time. We would like to take this opportunity to remind you that we do not make deliveries ourselves.
1/5
★☆☆☆☆
The item I had initially chosen, on special offer at around €150, surprisingly went back to its original price (€250) when I entered the coupon code. I had to fall back on another, less expensive item, but one that was disappointingly crude (the size of the stones was not specified in the description), too large and unattractive for me. I don't even want to bother returning it.
Acheteur Vérifié
purchased on 16/01/2022
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Answer from
Flibustierparis
Hello, Some promotions are not compatible with gift cards. This is probably what happened here. The easiest way in these cases is to contact us by email or phone. The size of the stones is specified on each card in the description section. If the bracelet doesn't suit you, you can send it back to us for an exchange.
1/5
★☆☆☆☆
The parcel I received was exactly as ordered. The only problem was with the delivery. The parcel was left in another letterbox, in another area, even though the indications were correct. We got the parcel back after two days because the person who found it was very honest! The complaints department contacted us to explain the situation.
Acheteur Vérifié
purchased on 12/12/2020
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Answer from
Flibustierparis
Hello, unfortunately the current situation and the health crisis are having a major impact on transport. Delivery exceptions may occur and parcels may have to be dropped off with neighbors to avoid overloading the sorting centers. We have contacted our logistics department to lodge a complaint with the carrier.
1/5
★☆☆☆☆
The ring ordered is not as shown in the photo and does not bear the inscription "flibustier".
Acheteur Vérifié
purchased on 05/06/2020
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Answer from
Flibustierparis
Hello, for this order you have ordered a scarf but I assume you are talking about the other order you have just placed. Depending on the urgency of an out-of-stock situation, we have several manufacturing methods. Your ring must have been made from a mold that did not contain the engraving and the workshop must have forgotten to add it. We apologize for this error and will send you a return label for an exchange.
1/5
★☆☆☆☆
Items have been returned for over a month at my expense and I still haven't been reimbursed, I have to call, e-mail again... I'm very disappointed, I have no intention of buying this brand again.
Acheteur Vérifié
purchased on 01/12/2019
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1/5
★☆☆☆☆
Damaged parcel and no commercial gesture... I have to offer the ring without case or bag.... 100 euro for a simple little silver ring with mediocre service.... I think it's a bit of a scam. I won't buy anything here
Acheteur Vérifié
purchased on 25/11/2019
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Answer from
Flibustierparis
Hello, unfortunately we are not transporters and we have no control over the transport of packages. For your information, you can always refuse a damaged parcel. By accepting the parcel, we can no longer have any recourse against our carrier or make a new shipment. Our customer service will contact you to compensate for this inconvenience beyond our control.
1/5
★☆☆☆☆
Father's Day gift expected 2 days before. Received 3 days later
Acheteur Vérifié
purchased on 08/06/2019
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Answer from
Flibustierparis
Unfortunately, like you, we are dependent on delivery companies. On our side, the package was handed over to the carrier on time and you should have received your gift on time. We do everything in our power to ensure that parcels arrive on time, but we cannot be held responsible for carrier delivery failures.
1/5
★☆☆☆☆
Very disappointed... I ordered a 17cm bracelet to put under the Christmas tree, but received a 20cm bracelet that was much too big! A real disappointment, so I'm waiting to see what Flibustier has to offer. Otherwise product quality and perfect packaging.
Acheteur Vérifié
purchased on 18/12/2018
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Answer from
Flibustierparis
We understand your disappointment if you didn't receive the size you asked for, but are you sure you received a 20cm bracelet because we don't have this size (we have 17, 19 or 21cm). In any case, you can easily change your bracelet by requesting it from your customer account. If it's a mistake on our part, we'll reimburse you for all exchange costs.
1/5
★☆☆☆☆
I'm not happy because when the size doesn't fit you have to return the parcel at your expense and that's already 2 times so I won't be ordering again.
Acheteur Vérifié
purchased on 09/07/2016
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1/5
★☆☆☆☆
The product is impeccable, but make sure you get the right size because the return will not be refunded and your discount bridges will be lost!
Acheteur Vérifié
purchased on 07/03/2016
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1/5
★☆☆☆☆
The perfect site.....
Acheteur Vérifié
purchased on 13/12/2015
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