/10
★★★★★
based on 5428 published reviews
★★★★★
based on 5428 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Bracelet sent in January because the elastic was broken 1 year later. I waited until September after 3 calls to receive my repair. They had "forgotten" me. Not cool
Nancy N.
purchased on 12/09/2024
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Answer from
Flibustierparis
Thank you for sharing your experience with us. I am very sorry for the frustration caused by the delay in repairing your bracelet.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
I want to assure you that we always do our best to contact our customers by phone to provide updates. However, sometimes contact information is incorrect or our messages go unheard. I can assure you that we never "forget" our customers.
That said, we deeply regret the long wait. Please do not hesitate to contact us if you have any further concerns, and thank you again for your patience.
3/5
★★★☆☆
A week's delay
Herve L.
purchased on 25/07/2024
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Answer from
Flibustierparis
Hello, repair services can take up to 6 weeks, especially during the summer vacations when the workshop is impacted by the schedules of each of our employees.
3/5
★★★☆☆
Pretty earrings, but a little disappointed because the stone is more pink than red, and the length of the earrings looks longer in the photo than in reality.
Charlotte P.
purchased on 01/07/2024
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Answer from
Flibustierparis
Hello, the stone is indeed ruby-colored. We're going to modify the data sheet so that it's clearer and reflects reality. Thank you for your feedback.
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
However, the size is the same and is clearly indicated in the item details. Can you measure one of your earrings to compare?
3/5
★★★☆☆
The jewels are beautiful, but ordering the right size seems to be mission impossible. Even if I try twice, it doesn't fit. Too bad, I'm keeping the larger size because €10 shipping to exchange it is getting really expensive!
Priscilla M.
purchased on 29/02/2024
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Answer from
Flibustierparis
Hello, size problems are the same everywhere. It's not always easy to evaluate your size for a first purchase. We've put together a number of guides to help you, and we also offer custom sizing on almost all our jewelry. You tell us your measurements and we'll make the jewel to your size, adjusted as you wish.
2/5
★★☆☆☆
The photos used do not accurately represent the product
Nino P.
purchased on 14/01/2024
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Answer from
Flibustierparis
Hello, can you tell us more about your impression so that we can improve our presentations? We're sorry to hear that you've been disappointed with your purchase. In these situations, the easiest way is to contact our customer service department by e-mail or telephone. You also have 14 days for a refund and 30 days to exchange them if they don't suit you.
3/5
★★★☆☆
Quality products undeniably but disappointed with the responsiveness of the sales team I normally had a discount voucher following registration and impossible to validate the amount was not huge but just on principle.
Hannuzet S.
purchased on 26/07/2023
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Answer from
Flibustierparis
Hello, coupons are automatically generated by modules with specific rules that can limit their use in time or according to an amount, or even if delivery is free or not. These rules are numerous and unfortunately we can't modify them for each request. Please e-mail your request to [email protected] so that we can correct the problem and modify the rules if necessary. We'll send you a voucher for your next order.
3/5
★★★☆☆
Good evening, satisfied with the bracelet. The delivery was fast and impeccable.
What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
Elodie R.
purchased on 24/02/2023
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3/5
★★★☆☆
Difficulty logging on to the site to create a new password, in order to access the bracelet refund because the size did not match, obligation to contact the store for a refund by three times.
Lefebvre S.
purchased on 30/11/2022
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Answer from
Flibustierparis
Hello, the site has had some technical problems recently, preventing you from logging in to your customer account. These incidents have now been resolved.
3/5
★★★☆☆
The site is good; however, the delivery was dropped off at a relay point that was not even close to my home. This was changed at the last minute for an even more distant Point Poste: only to be unable to pick it up on Saturday because the post office was exceptionally closed... Give preference to Colissimo in the future!
Eric B.
purchased on 29/11/2022
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Answer from
Flibustierparis
Hello, after more than 10 years of experience in delivery unfortunately incidents happen with ALL carriers. The holiday season is a tense time and problems multiply mechanically, but unfortunately there's nothing we can do about it.
3/5
★★★☆☆
Clear navigation, accurate delivery on time
Maryse L.
purchased on 25/11/2022
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2/5
★★☆☆☆
Unintuitive navigation: click on a promotion and you always return to the home page, for example.
Lorraine U.
purchased on 31/10/2022
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Answer from
Flibustierparis
Hello, the site is being redesigned to address these problems. However, the bug you describe is not normal. Can you tell us more at [email protected]. We'd be delighted to get your feedback to improve our service.
3/5
★★★☆☆
I'm quite satisfied
Christelle C.
purchased on 17/04/2022
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3/5
★★★☆☆
After-sales service repair times need to be reviewed and, above all, you need to keep your customers informed, as they are too often left without any news. Repairs are very well done and the staff are pleasant.
Jean-christophe B.
purchased on 09/05/2022
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2/5
★★☆☆☆
A regular customer of Flibustier for several years, I was disappointed mainly by the delivery service, its poor organization, and the great lack of communication on the part of the seller. I chose the DPD delivery service, which I had to pay for by making an appointment to pick up my order at home, but the delivery service didn't intervene, I got a call and the delivery was changed to a workplace delivery, because the initial appointment had not been kept... In short, I'm paying more for a service that's cheaper. Customer service tells me that something went wrong when I scheduled my delivery, that I was too quick to choose the time slot (I had received the e-mail to do so), and that in fact, the parcel hadn't really left... Well, as a commercial gesture, they enclosed a "gift" with the parcel, telling me that the delivery would also be reimbursed for the inconvenience, in the end the delivery wasn't reimbursed, and the gift enclosed with the parcel therefore turned into an "unwanted purchase"... My comment is only intended to communicate this bad experience and the seller's lack of interest in the customer, and I'm close to my money, as it's hard to earn. It's a shame to lose customers over unfulfilled commitments. I put two stars, because it's not possible to put one and a half, I don't think there's any dishonesty, at least I hope not, but a word is a word, it's something I undertake to respect every day in my work, it would be so nice if in this case the same thing were done in this case...
Nicolas L.
purchased on 20/05/2022
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3/5
★★★☆☆
Hello. That's great.
Jack S.
purchased on 01/03/2022
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3/5
★★★☆☆
I've ordered from them before without any problems but this time I'm disappointed. I asked for gift wrapping and I didn't get it, and I asked for a little note that I didn't get either ... I sent an e-mail to explain my situation and no reply ... more than disappointed, I'm going to have to do everything at the last minute to avoid disappointing the person I intended to give it to.
Sophie A.
purchased on 20/06/2022
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Answer from
Flibustierparis
Hello, we're sorry for the inconvenience but we had to work with reduced teams for a few days and the people involved had not been trained on gift-wrapped orders. We will refund the gift-wrapping supplement.
3/5
★★★☆☆
Unfortunately, the 24/48 hour deadline indicated on the website was not respected.
Diler B.
purchased on 12/05/2022
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Answer from
Flibustierparis
Hello, for our part, we handed over the parcel to our carrier within the 24/48 hour time limit. However, it seems that there were several problems with the delivery. As you probably know, once the parcel has been handed over to the carrier, we can't do anything about it and we're dependent on their service.
3/5
★★★☆☆
The widower much site
Acheteur Vérifié
purchased on 17/01/2022
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Answer from
Flibustierparis
Hello, if you could take the time to describe the problems you've encountered in a little more detail, that might help us to correct any errors you may have noted.
Best regards,
Best regards,
3/5
★★★☆☆
Weitergabe von Daten an Facebook ist nicht akzeptabel
Acheteur Vérifié
purchased on 11/10/2021
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Answer from
Flibustierparis
Hi, we agree that customers should always have the right to choose what data he wants to transfer to whom and that is why we follow European regulations in terms of RGPD laws. If you do not want us to share info with anyone then all you have to do is select the option on the cookie management app that pops up when navigating on our website.
Also we can at any point erase any data we have about you if you wish. Just right us here ([email protected]) and we'll be happy to do it for you.
Rehards
Also we can at any point erase any data we have about you if you wish. Just right us here ([email protected]) and we'll be happy to do it for you.
Rehards
2/5
★★☆☆☆
No com.my item is still in "order preparation" and has never changed status.
Acheteur Vérifié
purchased on 30/09/2021
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Answer from
Flibustierparis
Hello, we are sorry that the communication was not up to your expectations. Your ring did not meet our quality standards and had to be remade. We remain a craft company and some orders may take a little longer than expected.
3/5
★★★☆☆
I put 3 because following the return of goods where I had to pay the return costs, I was given a credit without being asked if I wanted a refund. What's more, when I reordered, I still had to pay the shipping costs. They weren't even taken with the credit note. Disappointing.
Acheteur Vérifié
purchased on 06/09/2021
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Answer from
Flibustierparis
Hello, thank you for your feedback. When the refund request is not expressed, we automatically issue a credit note so that you can reorder your item. We are doing everything we can to improve this, but we are constrained by the technical solutions available to us at the moment. We will take your comments into account to improve our service.
3/5
★★★☆☆
The color of the new leather is far too light compared to the original: a pity. Otherwise, very good after-sales service.
Acheteur Vérifié
purchased on 31/08/2021
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Answer from
Flibustierparis
Hello, without getting too far ahead of ourselves, this can be explained by the fact that leather darkens as it ages and collects dirt. this may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. This may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. Over time, the patina will set in and you'll get back the same shade. It's also possible that we received a slightly lighter batch than the one you ordered at the time.
3/5
★★★☆☆
Products are true to the known quality, but there was one complaint about a manufacturing defect that was not honored.
Acheteur Vérifié
purchased on 28/07/2021
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2/5
★★☆☆☆
Very good product but error on the order (delivery of the wrong bracelet). Too bad, the first shipment was perfect.
Acheteur Vérifié
purchased on 21/07/2021
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Answer from
Flibustierparis
Hello, you told us about the error by phone, but it concerned the other custom order and not this one? Was there an error on this order too?
3/5
★★★☆☆
Lousy delivery........................ Otherwise 4 stars
Acheteur Vérifié
purchased on 02/07/2021
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Answer from
Flibustierparis
Hello, we are sorry that your delivery experience was not optimal. Unfortunately, like you, we are subject to the vagaries of delivery. We will pass on your comments to our service provider.
3/5
★★★☆☆
Products and goodies are always of the highest quality. So 5/5 for Flibustier. On the delivery side, however, Mondial Relay deserves a 0/5. Too bad for this blight on your image.
Acheteur Vérifié
purchased on 03/05/2021
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Answer from
Flibustierparis
Hello, we're sorry you were disappointed with the delivery. Good news, we've changed our delivery partner and now deliver faster and more securely with DPD.
3/5
★★★☆☆
No hassle order taking.
ZERO tracking
Acheteur Vérifié
purchased on 27/12/2020
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Answer from
Flibustierparis
Hello, we encountered server problems that prevented the automatic follow-up emails from going out for several days. This problem has since been resolved and we apologize for the inconvenience.
2/5
★★☆☆☆
The site is very well done
Acheteur Vérifié
purchased on 09/12/2020
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3/5
★★★☆☆
Well-designed, easy-to-navigate site
Acheteur Vérifié
purchased on 27/11/2020
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3/5
★★★☆☆
Everything about the site is top-notch
Acheteur Vérifié
purchased on 01/11/2020
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