/10
★★★★★
based on 5281 published reviews
★★★★★
based on 5281 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The jewels are beautiful, but ordering the right size seems to be mission impossible. Even if I try twice, it doesn't fit. Too bad, I'm keeping the larger size because €10 shipping to exchange it is getting really expensive!
Priscilla M.
purchased on 29/02/2024
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Answer from
Flibustierparis
Hello, size problems are the same everywhere. It's not always easy to evaluate your size for a first purchase. We've put together a number of guides to help you, and we also offer custom sizing on almost all our jewelry. You tell us your measurements and we'll make the jewel to your size, adjusted as you wish.
2/5
★★☆☆☆
The photos used do not accurately represent the product
Nino P.
purchased on 14/01/2024
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Answer from
Flibustierparis
Hello, can you tell us more about your impression so that we can improve our presentations? We're sorry to hear that you've been disappointed with your purchase. In these situations, the easiest way is to contact our customer service department by e-mail or telephone. You also have 14 days for a refund and 30 days to exchange them if they don't suit you.
3/5
★★★☆☆
Quality products undeniably but disappointed with the responsiveness of the sales team I normally had a discount voucher following registration and impossible to validate the amount was not huge but just on principle.
Hannuzet S.
purchased on 26/07/2023
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Answer from
Flibustierparis
Hello, coupons are automatically generated by modules with specific rules that can limit their use in time or according to an amount, or even if delivery is free or not. These rules are numerous and unfortunately we can't modify them for each request. Please e-mail your request to [email protected] so that we can correct the problem and modify the rules if necessary. We'll send you a voucher for your next order.
3/5
★★★☆☆
Good evening, satisfied with the bracelet. The delivery was fast and impeccable.
What I find unfortunate is that I needed to exchange the size of the bracelet. So I had to pay the return postage, unfortunately when I ordered the bracelet it was on special offer, so I had to pay the difference and again the postage. Perhaps the exchanges/returns should be reviewed.
Best regards!
Thank you
Elodie R.
purchased on 24/02/2023
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3/5
★★★☆☆
Difficulty logging on to the site to create a new password, in order to access the bracelet refund because the size did not match, obligation to contact the store for a refund by three times.
Lefebvre S.
purchased on 30/11/2022
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Answer from
Flibustierparis
Hello, the site has had some technical problems recently, preventing you from logging in to your customer account. These incidents have now been resolved.
3/5
★★★☆☆
The site is good; however, the delivery was dropped off at a relay point that was not even close to my home. This was changed at the last minute for an even more distant Point Poste: only to be unable to pick it up on Saturday because the post office was exceptionally closed... Give preference to Colissimo in the future!
Eric B.
purchased on 29/11/2022
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Answer from
Flibustierparis
Hello, after more than 10 years of experience in delivery unfortunately incidents happen with ALL carriers. The holiday season is a tense time and problems multiply mechanically, but unfortunately there's nothing we can do about it.
3/5
★★★☆☆
Clear navigation, accurate delivery on time
Maryse L.
purchased on 25/11/2022
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2/5
★★☆☆☆
Unintuitive navigation: click on a promotion and you always return to the home page, for example.
Lorraine U.
purchased on 31/10/2022
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Answer from
Flibustierparis
Hello, the site is being redesigned to address these problems. However, the bug you describe is not normal. Can you tell us more at [email protected]. We'd be delighted to get your feedback to improve our service.
3/5
★★★☆☆
I'm quite satisfied
Christelle C.
purchased on 17/04/2022
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3/5
★★★☆☆
After-sales service repair times need to be reviewed and, above all, you need to keep your customers informed, as they are too often left without any news. Repairs are very well done and the staff are pleasant.
Jean-christophe B.
purchased on 09/05/2022
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2/5
★★☆☆☆
A regular customer of Flibustier for several years, I was disappointed mainly by the delivery service, its poor organization, and the great lack of communication on the part of the seller. I chose the DPD delivery service, which I had to pay for by making an appointment to pick up my order at home, but the delivery service didn't intervene, I got a call and the delivery was changed to a workplace delivery, because the initial appointment had not been kept... In short, I'm paying more for a service that's cheaper. Customer service tells me that something went wrong when I scheduled my delivery, that I was too quick to choose the time slot (I had received the e-mail to do so), and that in fact, the parcel hadn't really left... Well, as a commercial gesture, they enclosed a "gift" with the parcel, telling me that the delivery would also be reimbursed for the inconvenience, in the end the delivery wasn't reimbursed, and the gift enclosed with the parcel therefore turned into an "unwanted purchase"... My comment is only intended to communicate this bad experience and the seller's lack of interest in the customer, and I'm close to my money, as it's hard to earn. It's a shame to lose customers over unfulfilled commitments. I put two stars, because it's not possible to put one and a half, I don't think there's any dishonesty, at least I hope not, but a word is a word, it's something I undertake to respect every day in my work, it would be so nice if in this case the same thing were done in this case...
Nicolas L.
purchased on 20/05/2022
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3/5
★★★☆☆
Hello. That's great.
Jack S.
purchased on 01/03/2022
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3/5
★★★☆☆
I've ordered from them before without any problems but this time I'm disappointed. I asked for gift wrapping and I didn't get it, and I asked for a little note that I didn't get either ... I sent an e-mail to explain my situation and no reply ... more than disappointed, I'm going to have to do everything at the last minute to avoid disappointing the person I intended to give it to.
Sophie A.
purchased on 20/06/2022
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Answer from
Flibustierparis
Hello, we're sorry for the inconvenience but we had to work with reduced teams for a few days and the people involved had not been trained on gift-wrapped orders. We will refund the gift-wrapping supplement.
3/5
★★★☆☆
Unfortunately, the 24/48 hour deadline indicated on the website was not respected.
Diler B.
purchased on 12/05/2022
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Answer from
Flibustierparis
Hello, for our part, we handed over the parcel to our carrier within the 24/48 hour time limit. However, it seems that there were several problems with the delivery. As you probably know, once the parcel has been handed over to the carrier, we can't do anything about it and we're dependent on their service.
3/5
★★★☆☆
The widower much site
Acheteur Vérifié
purchased on 17/01/2022
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Answer from
Flibustierparis
Hello, if you could take the time to describe the problems you've encountered in a little more detail, that might help us to correct any errors you may have noted.
Best regards,
Best regards,
3/5
★★★☆☆
Weitergabe von Daten an Facebook ist nicht akzeptabel
Acheteur Vérifié
purchased on 11/10/2021
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Answer from
Flibustierparis
Hi, we agree that customers should always have the right to choose what data he wants to transfer to whom and that is why we follow European regulations in terms of RGPD laws. If you do not want us to share info with anyone then all you have to do is select the option on the cookie management app that pops up when navigating on our website.
Also we can at any point erase any data we have about you if you wish. Just right us here ([email protected]) and we'll be happy to do it for you.
Rehards
Also we can at any point erase any data we have about you if you wish. Just right us here ([email protected]) and we'll be happy to do it for you.
Rehards
2/5
★★☆☆☆
No com.my item is still in "order preparation" and has never changed status.
Acheteur Vérifié
purchased on 30/09/2021
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Answer from
Flibustierparis
Hello, we are sorry that the communication was not up to your expectations. Your ring did not meet our quality standards and had to be remade. We remain a craft company and some orders may take a little longer than expected.
3/5
★★★☆☆
I put 3 because following the return of goods where I had to pay the return costs, I was given a credit without being asked if I wanted a refund. What's more, when I reordered, I still had to pay the shipping costs. They weren't even taken with the credit note. Disappointing.
Acheteur Vérifié
purchased on 06/09/2021
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Answer from
Flibustierparis
Hello, thank you for your feedback. When the refund request is not expressed, we automatically issue a credit note so that you can reorder your item. We are doing everything we can to improve this, but we are constrained by the technical solutions available to us at the moment. We will take your comments into account to improve our service.
3/5
★★★☆☆
The color of the new leather is far too light compared to the original: a pity. Otherwise, very good after-sales service.
Acheteur Vérifié
purchased on 31/08/2021
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Answer from
Flibustierparis
Hello, without getting too far ahead of ourselves, this can be explained by the fact that leather darkens as it ages and collects dirt. this may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. This may explain why the leather you gave us to repair looks lighter than the new leather used for the repair. Over time, the patina will set in and you'll get back the same shade. It's also possible that we received a slightly lighter batch than the one you ordered at the time.
3/5
★★★☆☆
Products are true to the known quality, but there was one complaint about a manufacturing defect that was not honored.
Acheteur Vérifié
purchased on 28/07/2021
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2/5
★★☆☆☆
Very good product but error on the order (delivery of the wrong bracelet). Too bad, the first shipment was perfect.
Acheteur Vérifié
purchased on 21/07/2021
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Answer from
Flibustierparis
Hello, you told us about the error by phone, but it concerned the other custom order and not this one? Was there an error on this order too?
3/5
★★★☆☆
Lousy delivery........................ Otherwise 4 stars
Acheteur Vérifié
purchased on 02/07/2021
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Answer from
Flibustierparis
Hello, we are sorry that your delivery experience was not optimal. Unfortunately, like you, we are subject to the vagaries of delivery. We will pass on your comments to our service provider.
3/5
★★★☆☆
Products and goodies are always of the highest quality. So 5/5 for Flibustier. On the delivery side, however, Mondial Relay deserves a 0/5. Too bad for this blight on your image.
Acheteur Vérifié
purchased on 03/05/2021
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Answer from
Flibustierparis
Hello, we're sorry you were disappointed with the delivery. Good news, we've changed our delivery partner and now deliver faster and more securely with DPD.
3/5
★★★☆☆
No hassle order taking.
ZERO tracking
Acheteur Vérifié
purchased on 27/12/2020
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Answer from
Flibustierparis
Hello, we encountered server problems that prevented the automatic follow-up emails from going out for several days. This problem has since been resolved and we apologize for the inconvenience.
2/5
★★☆☆☆
The site is very well done
Acheteur Vérifié
purchased on 09/12/2020
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3/5
★★★☆☆
Well-designed, easy-to-navigate site
Acheteur Vérifié
purchased on 27/11/2020
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3/5
★★★☆☆
Everything about the site is top-notch
Acheteur Vérifié
purchased on 01/11/2020
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3/5
★★★☆☆
Very long delivery. 15 days instead of 5.
Acheteur Vérifié
purchased on 01/10/2020
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Answer from
Flibustierparis
Hello, we're sorry to hear that your package took longer than expected to arrive. We will pass on the information to our carrier.
3/5
★★★☆☆
Site navigation
Acheteur Vérifié
purchased on 08/09/2020
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3/5
★★★☆☆
Difficult to navigate pages and have photos appear on smartphone
Acheteur Vérifié
purchased on 22/08/2020
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Answer from
Flibustierparis
Hello, thank you for your feedback. We have a few ergonomic issues and some recent bugs that we're working on to improve the experience. Don't hesitate to give us your feedback on [email protected]
3/5
★★★☆☆
Photos often don't correspond to the reality of the product...
Acheteur Vérifié
purchased on 20/07/2020
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Answer from
Flibustierparis
Hello, thank you for letting us know how the photo of this cap does not correspond to reality. We do our best to make photos as close to reality as possible, but between different monitor settings there can sometimes be color differences between an image and an article.
3/5
★★★☆☆
Not very practical in terms of keywords and page layout
Acheteur Vérifié
purchased on 17/07/2020
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3/5
★★★☆☆
Navigating the site from my phone was a bit tricky.
Acheteur Vérifié
purchased on 02/07/2020
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3/5
★★★☆☆
Website not intuitive enough, not very qualitative. Some of the photos of the items presented do not work, are not visible even when you click on them.
Acheteur Vérifié
purchased on 06/06/2020
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Answer from
Flibustierparis
Hello, thank you for your feedback. Can you tell us more about [email protected] so that we can improve your experience and that of other users? Please don't hesitate to contact us and let us know what you think could be improved, as well as the browser you used and whether you're on mobile, tablet or computer.
2/5
★★☆☆☆
Satisfied with the product ordered and delivered
Acheteur Vérifié
purchased on 04/06/2020
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3/5
★★★☆☆
I am very happy with Flibustier but not with the delivery time and not with my last order.
Acheteur Vérifié
purchased on 26/05/2020
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Answer from
Flibustierparis
Hello, one of the items in your order needed more time to be made. Although we make every effort to deliver on time, many pieces of jewelry are assembled or made to order, and this can sometimes delay delivery slightly.
3/5
★★★☆☆
Quality products but difficult delivery...
Acheteur Vérifié
purchased on 24/05/2020
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Answer from
Flibustierparis
Hello, unfortunately delivery is a service we don't control, as it's managed by an independent operator. What's more, despite a return to near-normal conditions, some delivery points may still be experiencing problems due to Covid.
2/5
★★☆☆☆
Decu .... skulls and silver "rings" have shrunk on your bracelets ...
Acheteur Vérifié
purchased on 16/05/2020
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Answer from
Flibustierparis
Hello, we don't understand your comment about the skull and the ring having "shrunk"? Please do not hesitate to contact us via our email [email protected]. In the meantime, if your jewel doesn't suit you, you can always send it back to us for an exchange or a refund.
2/5
★★☆☆☆
It is not adapted to the mobile version. Surfing on it becomes tedious because there's too much time between the loading of each page. And yet we have the fiber...
Acheteur Vérifié
purchased on 21/04/2020
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Answer from
Flibustierparis
Hello, thank you for your feedback. Over the last few days we've been modifying our site to improve it, especially on mobile. Some modifications are still in progress, but mobile navigation should be greatly improved.
2/5
★★☆☆☆
Alles in Ordnung
Acheteur Vérifié
purchased on 24/03/2020
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Answer from
Flibustierparis
To improve our service, we are trying to understand what is wrong with your order. While you tell us everything is fine, your note does not reflect that impression. Do not hesitate to contact us at [email protected] if you have any concerns.
3/5
★★★☆☆
Beautiful brand beautiful products TOP customer service
Acheteur Vérifié
purchased on 28/02/2020
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3/5
★★★☆☆
For a 180€ purchase, it would be nice to include a gift such as a tote bag or other item, which is what you used to do, but now nothing at all - your new order tracking system is very poor.
Acheteur Vérifié
purchased on 20/02/2020
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Answer from
Flibustierparis
Hello, the gifts do not benefit from an automated system, it can also happen that we run out of gifts. Concerning the tracking system, it hasn't changed. Can you give us more detailed feedback on your experience to help us improve it? send us an email at [email protected]
3/5
★★★☆☆
I'm satisfied but not entirely... because the parcel was conform but I had left an engraved word and this word was not there when the parcel was opened. Too bad... otherwise very good bracelet
Acheteur Vérifié
purchased on 06/02/2020
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3/5
★★★☆☆
The photo of the model and the one received are not the same
Acheteur Vérifié
purchased on 10/02/2020
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Answer from
Flibustierparis
Hello, if we made a mistake in the order we will exchange your item for the one you ordered free of charge. Please contact us by email at [email protected].
3/5
★★★☆☆
Delivery time ok
Acheteur Vérifié
purchased on 23/01/2020
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3/5
★★★☆☆
I've always loved your products. This isn't the first one I've ordered (Sunda).
However, be careful with the delivery. The adhesive tape on my parcel was all unstuck, so much so that I could easily grab the case of my bracelet. Receiving an open parcel is not very nice, especially when you pay the price.... Apart from that, don't change a thing!
Acheteur Vérifié
purchased on 09/01/2020
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Answer from
Flibustierparis
Hello, we have taken note of your comments and will pass them on to our carrier.
2/5
★★☆☆☆
Lamentable return policy: obliged to pay return costs (7.45euros) for an exchange (purchase of 79 euros) I do not recommend this site !!!!
Acheteur Vérifié
purchased on 12/12/2019
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Answer from
Flibustierparis
Hello, we offer free delivery to relay points for all orders. Returns are free in the event of an error on our part. In other cases (wrong size, change of mind, etc...) they are at the customer's expense as explained in our terms and conditions. Please note that you can also be reimbursed for return shipping costs if you have chosen the Paypal payment solution (see the Paypal website for details).
2/5
★★☆☆☆
Order received promptly, but no packaging or note as stated on the order.
Acheteur Vérifié
purchased on 11/12/2019
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Answer from
Flibustierparis
Hello, we're sorry you didn't receive the gift wrapping as planned. We received many requests for the holidays and an oversight may have occurred with your order. The workshop should contact you to send you these items if it is not too late. If you are satisfied with this solution I invite you to change your rating on Avis Vérifié. Best regards,
3/5
★★★☆☆
Delivery planned in relay point in the 75017 and finally delivery in the 75018 more than 6km from the initial delivery point!!!
Acheteur Vérifié
purchased on 20/11/2019
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3/5
★★★☆☆
The quality and design of the product are good, but the ring is too large and too high for a normal-sized hand.
Acheteur Vérifié
purchased on 31/10/2019
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3/5
★★★☆☆
No comment
Acheteur Vérifié
purchased on 23/10/2019
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3/5
★★★☆☆
It's not easy to figure out how to make a gift card
Acheteur Vérifié
purchased on 28/08/2019
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Answer from
Flibustierparis
Hello, in order to help us improve our services can you give us more details about your experience with the gift card. Did you have trouble finding the gift card or is it difficult to understand how to buy it? Thank you for your feedback on [email protected]
3/5
★★★☆☆
The repair service was very correct but the delivery service was too long, especially when the relay point proposed by the site was in fact a closed store and so I had to reselect another relay point to finally have a place for delivery.
Acheteur Vérifié
purchased on 19/06/2019
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Answer from
Flibustierparis
Hello, unfortunately we are dependent on the service of the carriers and they often fail us. For their part, the point relay stores don't always inform them of their exceptional closures or vacation closures etc... We will pass on your comments to our carrier.
2/5
★★☆☆☆
Delivery is a Null. Following an error in my address my package was sent back to flibustier and they ask me to pay the shipping costs again. For an order of more than 150€ I find it lamentable and unmerchantable!
Acheteur Vérifié
purchased on 01/07/2019
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Answer from
Flibustierparis
Hello Mr Lagier, We're sorry to hear about this inconvenience. We have a free delivery system, but when you placed your first order you chose home delivery, which is subject to a charge.
An addressing error prevented the post office from delivering your parcel, but we are not responsible for either the addressing error or for the fact that the post office did not get back to you. We make absolutely no margin on deliveries and unfortunately we have to pay for a new delivery each time we send you a parcel, and it is impossible to get a refund for the previous one. We therefore offered you the option of paying for a relay point delivery, but this apparently didn't satisfy you. We are therefore at an impasse because you feel that it is up to us to pay for home delivery, which was not originally a free service, and for a mistake that we did not make. Best regards,
An addressing error prevented the post office from delivering your parcel, but we are not responsible for either the addressing error or for the fact that the post office did not get back to you. We make absolutely no margin on deliveries and unfortunately we have to pay for a new delivery each time we send you a parcel, and it is impossible to get a refund for the previous one. We therefore offered you the option of paying for a relay point delivery, but this apparently didn't satisfy you. We are therefore at an impasse because you feel that it is up to us to pay for home delivery, which was not originally a free service, and for a mistake that we did not make. Best regards,
3/5
★★★☆☆
The product description could have been more precise
Acheteur Vérifié
purchased on 29/04/2019
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Answer from
Flibustierparis
Hello, We try to be as precise as possible in our descriptions. Nevertheless, it is always possible to miss a detail. Could you please tell us which feature you are missing? We'll be happy to answer your question and fill in the gaps. Best regards,
3/5
★★★☆☆
I measured my wrist before ordering, but the bracelet is a bit big... I don't know what I'm going to do yet, send it back for an exchange or find a local shop to remove two/three pearls, as the return postage will be very expensive. What's more, you haven't solved the problem of customs fees, which add terribly to the price of jewelry, especially for the Swiss, and greatly reduce the number and frequency of orders.
Acheteur Vérifié
purchased on 26/04/2019
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Answer from
Flibustierparis
Hello, concerning prices for Switzerland, you do have to pay customs fees which are linked to the payment of your local VAT. In exchange, you order on the site at prices exclusive of tax and therefore 20% cheaper than our customers in France. Unfortunately, customs regulations are beyond our control and we cannot change them. Concerning bracelet size, it's not always possible to adjust them perfectly, and the sizes cover most wrists, but an L bracelet won't fit the same way on an 18 or a 19 wrist. That's why we have a customization service that lets you order the exact size you want.
3/5
★★★☆☆
I'm a bit disappointed by the comments about my use of the tracking object. as if I'd played with it until I broke it. when in fact I was careful to take it off for sleep or other activities.
Acheteur Vérifié
purchased on 02/04/2019
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3/5
★★★☆☆
SOMETIMES SOME PHOTOS OF AN ITEM DON'T APPEAR. I HAVE TO RETURN THE BRACELET TO CHANGE THE SIZE. I WAS MISLED BY THE SIZE MEASUREMENT SYSTEM (SEE ORDER EVALUATION). I BOUGHT IT DURING THE PROMOTION PERIOD AT A PRICE THAT SUITED ME (-40%). I REALLY HOPE YOU CAN GUARANTEE ME THAT THE EXCHANGE WILL BE MADE ON THE BASIS OF THE PRICE OF MY PURCHASE?!?! OTHERWISE, THE SITE IS WELL PRESENTE
Acheteur Vérifié
purchased on 07/02/2019
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3/5
★★★☆☆
Delayed delivery. Hard to get a response from customer service.
Acheteur Vérifié
purchased on 01/02/2019
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Answer from
Flibustierparis
Hello, the Valentine's Day pack was a victim of its own success and we did everything in our power to ensure that they were delivered on time. Unfortunately, once in the hands of our carrier, we are no longer able to influence the delivery. We apologize for this inconvenience.
3/5
★★★☆☆
There's nothing to complain about on the site except that you can't see the back of the tee shirts, which is a shame, and secondly, I discovered that since I had to return an item, I had to pay for the return by post! No bar-coded return label for a free relay return like on most other sites. Personally, this discourages me from recommending!
Acheteur Vérifié
purchased on 10/02/2019
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Answer from
Flibustierparis
Hello, thank you for your feedback on the back of the Tshirts, we're going to do a new photo session to add this side which is clearly missing from the product sheet. Concerning paid returns, unfortunately this is a service we can't offer, unlike the big players on the web. As independent designers, we don't have access to their delivery rates, and we can't offer delivery and returns. So we've chosen to offer delivery and let the customer pay for a return in the event of a size error, for example. If it's a mistake on our part, however, we'll pay for the return.