/10
★★★★★
based on 5429 published reviews
★★★★★
based on 5429 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
SOMETIMES SOME PHOTOS OF AN ITEM DON'T APPEAR. I HAVE TO RETURN THE BRACELET TO CHANGE THE SIZE. I WAS MISLED BY THE SIZE MEASUREMENT SYSTEM (SEE ORDER EVALUATION). I BOUGHT IT DURING THE PROMOTION PERIOD AT A PRICE THAT SUITED ME (-40%). I REALLY HOPE YOU CAN GUARANTEE ME THAT THE EXCHANGE WILL BE MADE ON THE BASIS OF THE PRICE OF MY PURCHASE?!?! OTHERWISE, THE SITE IS WELL PRESENTE
Acheteur Vérifié
purchased on 07/02/2019
Translated review
3/5
★★★☆☆
Delayed delivery. Hard to get a response from customer service.
Acheteur Vérifié
purchased on 01/02/2019
Translated review
Answer from
Flibustierparis
Hello, the Valentine's Day pack was a victim of its own success and we did everything in our power to ensure that they were delivered on time. Unfortunately, once in the hands of our carrier, we are no longer able to influence the delivery. We apologize for this inconvenience.
3/5
★★★☆☆
There's nothing to complain about on the site except that you can't see the back of the tee shirts, which is a shame, and secondly, I discovered that since I had to return an item, I had to pay for the return by post! No bar-coded return label for a free relay return like on most other sites. Personally, this discourages me from recommending!
Acheteur Vérifié
purchased on 10/02/2019
Translated review
Answer from
Flibustierparis
Hello, thank you for your feedback on the back of the Tshirts, we're going to do a new photo session to add this side which is clearly missing from the product sheet. Concerning paid returns, unfortunately this is a service we can't offer, unlike the big players on the web. As independent designers, we don't have access to their delivery rates, and we can't offer delivery and returns. So we've chosen to offer delivery and let the customer pay for a return in the event of a size error, for example. If it's a mistake on our part, however, we'll pay for the return.
2/5
★★☆☆☆
The site is well designed. On the other hand, shipping to foreign countries, in this case Switzerland, is really not optimal. Because there were no documents with the shipment. Customs blocked the parcel and I had to provide them with a copy of the invoice for the value. So I lost 2 weeks....
Acheteur Vérifié
purchased on 14/01/2019
Translated review
Answer from
Flibustierparis
Hello, this is an error by our carrier at the time of your shipment and we are very sorry. All our parcels to foreign countries leave with the CN23 form and the invoice for customs processing.
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 21/01/2019
Translated review
2/5
★★☆☆☆
The delivery is really too long!
Acheteur Vérifié
purchased on 11/01/2019
Translated review
Answer from
Flibustierparis
Hello, we are sorry that you are disappointed with your experience at flibustier Paris. We do our utmost to ensure that all orders are dispatched within our delivery times. Unfortunately, it can happen that we are a little late or that a logistical error causes a delay in delivery. We can assure you that over 95% of orders leave and arrive on time.
3/5
★★★☆☆
The colors on the photos are misleading and don't match what we receive. Too bad because these are beautiful products
Acheteur Vérifié
purchased on 20/12/2018
Translated review
Answer from
Flibustierparis
Hello, we do our best to make photos as close to reality as possible, but between the camera and the settings of our respective screens, it's always difficult to appreciate a color on a screen. What's more, the stones are natural and colors can vary from one to another. However, if you are not satisfied with your jewel, you can return it to us for an exchange or refund.
3/5
★★★☆☆
Very good product but poor delivery management
Acheteur Vérifié
purchased on 09/10/2018
Translated review
Answer from
Flibustierparis
Hello, we are sorry that your delivery experience was not up to your expectations. Unfortunately, like you, we are dependent on our delivery service providers, and it can happen that delivery times are longer than expected, especially in relay points.
3/5
★★★☆☆
Jewelry as pictured, it's really beautiful. Unfortunately it arrived a little damaged and the quality of the silver is questionable (it turns your fingers green, and is very, very easily damaged). I own 4 signet rings from different jewelry stores and have never had this kind of problem. Nevertheless, it remains one of the prettiest I own.
Acheteur Vérifié
purchased on 17/07/2018
Translated review
Answer from
Flibustierparis
Hello, silver is a soft metal that is subject to knocks and scratches. Concerning the green on your finger, this is a reaction of your skin to the copper contained in the 925 silver (which can be accentuated by the heat in summer). This phenomenon fades and eventually disappears after a few days, when the thin layer of copper that has risen to the surface during melting disappears. Concerning the arrival of the damaged ring, we are surprised because they are all checked before leaving our workshop. Please do not hesitate to contact us by e-mail so that we can see what it is at [email protected].
2/5
★★☆☆☆
I was very unpleasantly surprised to have to pay customs fees. Your products are sumptuous, but already quite expensive. You add the cost of delivery and decide whether or not to buy the gift. But customs fees are a nasty surprise on arrival that you can't estimate before ordering!
Acheteur Vérifié
purchased on 30/06/2018
Translated review
Answer from
Flibustierparis
Hello, unfortunately Switzerland is not part of the European Community and is therefore subject to import duties. We are not responsible for these charges. However, if you live outside the European Community, you won't pay French VAT, which means a saving of 20% on the actual price.
3/5
★★★☆☆
Very beautiful but disappointed by the size of the stones. too bad the size is not specified in detail 🙁
Acheteur Vérifié
purchased on 03/07/2018
Translated review
Answer from
Flibustierparis
Hello, all our description sheets contain a details tab which specifies the size of the stones as well as the complete composition of the jewel. If you would like to change your 6mm stone bracelet for an 8mm bracelet, please contact our customer service department.
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 30/04/2018
Translated review
2/5
★★☆☆☆
Delivery time too long
Acheteur Vérifié
purchased on 04/05/2018
Translated review
3/5
★★★☆☆
Not serious
Acheteur Vérifié
purchased on 20/04/2018
Translated review
Answer from
Flibustierparis
Hello, if you have any problems with our service please contact us by email to find a solution as soon as possible. Our team is here to help you.
3/5
★★★☆☆
Delivery could have been respected, especially when you ask for it in a comment when you buy.
Acheteur Vérifié
purchased on 10/04/2018
Translated review
Answer from
Flibustierparis
Hello, we are the first to be sorry when a delivery time is not respected but unfortunately we cannot act on the carriers when they do not respect their deadlines. We will refund your shipping costs to the credit card used for payment.
3/5
★★★☆☆
I was not informed of the arrival of the parcel...It was returned to you within a day! It was a recommnde following a size error. I had made my first purchase last year, and was satisfied with it. We thought we'd get wedding rings from you, but considering the follow-up and the sizes (which differ from one product to another), I'm skeptical about the future... Too bad!
Acheteur Vérifié
purchased on 14/03/2018
Translated review
Answer from
Flibustierparis
Hello, unfortunately the emails informing customers of the availability of their parcel in a relay point are generated by the carriers and it is possible that they arrive in spam or are blocked by the servers. The parcel has been delivered in time by our services. Once it has been handed over to the carrier, we are as dependent on their service as you are. We regret that your shopping experience did not live up to your expectations and will pass on your message to our carrier.
3/5
★★★☆☆
Very good site but no home delivery, too bad
Acheteur Vérifié
purchased on 16/01/2018
Translated review
3/5
★★★☆☆
D+7 delivery
Acheteur Vérifié
purchased on 23/12/2017
Translated review
3/5
★★★☆☆
Delivery times not respected and a most unpleasant reply to my email. if anyone is responsible for the non-receipt of my christmas bracelet, it's you! as far as I know, you chose the carrier! the bracelet is nice and my son liked it.
Acheteur Vérifié
purchased on 16/12/2017
Translated review
2/5
★★☆☆☆
Correct. The products are well displayed
Acheteur Vérifié
purchased on 14/11/2017
Translated review
3/5
★★★☆☆
Site fairly clear and easy to navigate
Acheteur Vérifié
purchased on 06/11/2017
Translated review
3/5
★★★☆☆
The essential information is there, albeit redundant.
Acheteur Vérifié
purchased on 28/07/2017
Translated review
2/5
★★☆☆☆
Delivery time much longer than announced due to customs problems which increased the final price by 35% (Swiss VAT is 8%)!
Acheteur Vérifié
purchased on 19/05/2017
Translated review
Answer from
Flibustierparis
Unfortunately, it's the Swiss government that manages taxes and the time required to clear imports through customs. We cannot influence these parameters.
3/5
★★★☆☆
The products are excellent.
Replies to emails sent are non-existent despite total orders of over € 1000.- in 2017! It's a shame that the service doesn't match the quality of the products.
Acheteur Vérifié
purchased on 27/04/2017
Translated review
3/5
★★★☆☆
Non-automated returns management. No possibility of returning the package via the delivery system initially chosen (e.g. pick-up station).
Acheteur Vérifié
purchased on 05/05/2017
Translated review
3/5
★★★☆☆
The site could be even clearer, with products presented in 360° zoom, on the hands of a mannequin, etc. At the price at which jewelry is sold, we expect more ergonomics on the site.
Acheteur Vérifié
purchased on 17/02/2017
Translated review
3/5
★★★☆☆
I love the brand, and I really like the items!!!! I'm sorry I have to pay the shipping costs... ( free > 250€)
Acheteur Vérifié
purchased on 01/02/2017
Translated review
2/5
★★☆☆☆
Very nice products but as always not received the baguier so no order in progress and product evaluation
Acheteur Vérifié
purchased on 16/01/2017
Translated review
3/5
★★★☆☆
I wanted a second bravelet for my husband I took a white one, unfortunately too small for him .... I may not have paid attention to the man/woman mention ...
Acheteur Vérifié
purchased on 07/01/2017
Translated review
3/5
★★★☆☆
Order error Disappointed
Acheteur Vérifié
purchased on 21/12/2016
Translated review
Answer from
Flibustierparis
We apologize for this error and have sent you a return label so that we can quickly rectify the situation and return your bracelet to you. Yours faithfully