/10
★★★★★
based on 5429 published reviews
★★★★★
based on 5429 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The billing address has not been changed as confirmed in your email of 07/12/2016.
Acheteur Vérifié
purchased on 06/12/2016
Translated review
2/5
★★☆☆☆
Communication is poor. 15 days to receive my parcel. OK maybe because of the Post Office, but at the very least, they could have offered a small commercial coupon so that I could recommend them again without this bad experience. Plus, I really love their bracelets, which are of superb quality. It's a shame about communication... and the direct "yes bah it's not our fault. Goodbye!
Acheteur Vérifié
purchased on 31/10/2016
Translated review
Answer from
Flibustierparis
Hello, we understand your frustration at not being able to receive your parcel on time and we are very sorry. La Poste has misplaced more than twenty parcels at a time, and you were not the only one to do so. What's more, La Poste systematically blames us and keeps telling you to contact us, even though we don't have any more information than they do. We're sorry if you feel that we haven't handled your request correctly, but rest assured that we're doing everything we can to ensure that you receive your parcel on time. La Poste requires 15 days to investigate and during this time we have no further information. We have a compensation policy in such cases, but we are still waiting for the problem to be resolved. A voucher will be sent to you within a week. Sincerely, Customer Service.
3/5
★★★☆☆
Very happy with the service
Acheteur Vérifié
purchased on 16/10/2016
Translated review
3/5
★★★☆☆
For me, the Flibustier Paris brand is exceptional and of very high quality, with a look that makes me shudder. However, I was disappointed when I placed my first order, not with the product itself but with the fact that I had ordered a bracelet with gift-wrapping and a note attached... But the product arrived without all that...
Acheteur Vérifié
purchased on 25/10/2016
Translated review
3/5
★★★☆☆
Nothing to do with product quality, but the page is slow.
Acheteur Vérifié
purchased on 15/10/2016
Translated review
3/5
★★★☆☆
My order had not been processed but the payment had been taken...
Acheteur Vérifié
purchased on 29/08/2016
Translated review
3/5
★★★☆☆
The site indicates that the product is in stock, when in fact it is not. Order placed on August 5 and finally received on August 25. However, customer service by telephone was impeccable and attentive.
Acheteur Vérifié
purchased on 05/08/2016
Translated review
3/5
★★★☆☆
Please note the non-contractual photos ......
Acheteur Vérifié
purchased on 06/04/2016
Translated review
3/5
★★★☆☆
Well-made but often inaccessible.
Acheteur Vérifié
purchased on 14/06/2016
Translated review
3/5
★★★☆☆
Nice models
Acheteur Vérifié
purchased on 11/01/2016
Translated review
2/5
★★☆☆☆
I would have given it 5 stars for the quality and style of the product. But I had to pay 10€ for the return postage for a size exchange (when it says free exchange) and the worst thing is that the 150€ bracelet was sent back to me in the parcel without its original jewelry box. Especially as it was a gift, I was obliged to give it back without the box..... I am waiting for the box to be returned. Thank you for your help.
Acheteur Vérifié
purchased on 05/05/2016
Translated review
3/5
★★★☆☆
The site is very well designed, you don't get lost and quickly find the information you need. However, there was a bug when I placed my first order: it was cancelled without explanation (fortunately I wasn't charged) but I didn't receive my order in time (by the time I realized it hadn't been validated).
Conclusion: downside on the first order that was not validated
Acheteur Vérifié
purchased on 05/04/2016
Translated review
3/5
★★★☆☆
Great site but a little disappointed about the shipping fees for an exchange because the bracelet I ordered was too big.
Acheteur Vérifié
purchased on 29/03/2016
Translated review
3/5
★★★☆☆
Well done site. However, no reply for a return.
Acheteur Vérifié
purchased on 06/12/2015
Translated review
2/5
★★☆☆☆
I have not received my entire order, I am missing the Poussière 2 necklace. I have contacted your services by phone to report this, so I am waiting to receive what I am missing.
Acheteur Vérifié
purchased on 13/02/2016
Translated review
3/5
★★★☆☆
Delivery tracking was not accessible on my account (on mobile and fixed PC). Using the site on mobile is complex.
Acheteur Vérifié
purchased on 21/01/2016
Translated review
3/5
★★★☆☆
The parcel did not arrive at the right relay point
Acheteur Vérifié
purchased on 26/11/2015
Translated review
3/5
★★★☆☆
Functional site
Acheteur Vérifié
purchased on 01/12/2015
Translated review
3/5
★★★☆☆
Delays in delivery ....but due to lack of raw materials ....
Acheteur Vérifié
purchased on 07/10/2015
Translated review
3/5
★★★☆☆
The product delivered was not the product ordered. the error was rectified, but it took 15 days longer than the initial order.
Acheteur Vérifié
purchased on 16/09/2015
Translated review
3/5
★★★☆☆
Very good service, personalized advice and fast delivery
Acheteur Vérifié
purchased on 19/05/2015
Translated review