/10
★★★★★
based on 833 reviews published
★★★★★
based on 833 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
No, I am not at all satisfied. My parcel did not arrive as I had hoped. In addition Paypal "said that the refund of my order was made on December 31" but to date and after several checks, I still have not received my refund. voila, very bad experience for me.
Jean-pierre A.
purchased on 23/12/2024
Translated review
Answer from Foie Gras Gourmet
Hello Jean-Pierre, there were indeed problems with US customs on your order, which can happen if customs officials are fussy or don't know the legislation well. In any case, we always replace or refund in the event of a problem with delivery. In your case, the PayPal refund has been processed, as we proved during our email exchanges. However, we are still waiting for you to reply to our last e-mail and remain at your disposal if you have not yet recovered the amount in question from your PayPal account. At your service
1
/5
★☆☆☆☆
Parcel has not arrived
Eugen Z.
purchased on 02/07/2024
Translated review
Answer from Foie Gras Gourmet
Hello Eugen, it seems to me that your parcel has arrived safely. We have also added a free product for you. Yours sincerely
1
/5
★☆☆☆☆
There was mold on opening and a bad smell and color. We threw it away. Fortunately, there was a small jar of duck gift that we did like.
Eliane T.
purchased on 14/12/2023
Translated review
Answer from Foie Gras Gourmet
Hello Eliane, we have sent a new product to replace the defective one. I hope you enjoyed it
1
/5
★☆☆☆☆
I never received the order
Thierry P.
purchased on 02/12/2023
Translated review
Answer from Foie Gras Gourmet
Hello Thierry, we were unable to deliver to the United States at that time and have issued a refund. We hope to be able to deliver there again very soon.
1
/5
★☆☆☆☆
At the moment the parcel is stuck in customs. If nothing happens I'll ask for my money back.
Peter R.
purchased on 21/11/2023
Translated review
Answer from Foie Gras Gourmet
Hello Peter, unfortunately we're not responsible for the vagaries of customs but, in any case, we do refund packages that couldn't be delivered, as promised on our site. We hope that your parcel will soon be unblocked, otherwise come back to us for a refund. Thank you for your patience, the Foie Gras Gourmet team
1
/5
★☆☆☆☆
Package not delivered on time. Impossible to check delivery as dhl does not accept a fixed number.
Acheteur Vérifié
Translated review
Answer from Foie Gras Gourmet
I'm sorry that DHL took an extra 1 working day to deliver the parcel. But I understand that you would have preferred to receive it on the agreed date. The period of intense cold in the North East of the United States has severely disrupted all DHL air traffic. My apologies again.