/10
★★★★★
based on 9633 reviews published
★★★★★
based on 9633 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
It's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
Antoine M.
Translated review
Answer from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
3
/5
★★★☆☆
When I placed my order, I was told that it would be delivered to a collection point at the Herblay train station, but I had to go elsewhere. It doesn't make me want to do it again
Manon R.
purchased on 17/02/2020
Translated review
Answer from Freezedried & Co
Hello, your parcel was not delivered to the original relay point. We apologize for the inconvenience. We will contact our carrier and reimburse the shipping costs (4.95 euros) to your card. Thank you for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
The delivery man left the parcel in front of my door, he didn't try to leave it with one of my neighbors. You employ people who don't give a damn. Please pass the message on to the carrier. Thank you very much.
Anais T.
purchased on 11/02/2020
Translated review
Answer from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, indeed it is not normal, we will pass on the information to our carrier. As a result, we will refund the shipping costs. Thank you in advance for your understanding. Sébastien from the Lyo team
2
/5
★★☆☆☆
Bjr,same order as 2019, But this year there is no little gift
Theo M.
purchased on 12/01/2020
Translated review
Answer from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
2
/5
★★☆☆☆
Bjr,same order as 2019, But this year there is no little gift
Camille T.
purchased on 12/01/2020
Translated review
Answer from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
Antonio G.
purchased on 09/01/2020
Translated review
Answer from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It is indeed confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
3
/5
★★★☆☆
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
Camille R.
purchased on 09/01/2020
Translated review
Answer from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It's confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
3
/5
★★★☆☆
The relay point refused the parcel and I had to travel 12 km to get it back.
Manon R.
purchased on 18/12/2019
Translated review
Answer from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
The relay point refused the parcel and I had to travel 12 km to get it back.
Miguel M.
purchased on 18/12/2019
Translated review
Answer from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
Nicolas M.
purchased on 09/12/2019
Translated review
Answer from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
Claire M.
purchased on 09/12/2019
Translated review
Answer from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
Too big
Antoine D.
purchased on 09/11/2019
Translated review
Answer from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
3
/5
★★★☆☆
Too big
Antonio R.
purchased on 09/11/2019
Translated review
Answer from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
3
/5
★★★☆☆
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
Manon R.
purchased on 01/11/2019
Translated review
Answer from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
3
/5
★★★☆☆
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
Lucas D.
purchased on 01/11/2019
Translated review
Answer from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
2
/5
★★☆☆☆
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Charlotte R.
purchased on 30/10/2019
Translated review
Answer from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
2
/5
★★☆☆☆
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Pierre D.
purchased on 30/10/2019
Translated review
Answer from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
3
/5
★★★☆☆
Not enough insects
Theo D.
purchased on 18/09/2019
Translated review
Answer from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
Not enough insects
Lucas L.
purchased on 18/09/2019
Translated review
Answer from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
Antoine R.
purchased on 14/09/2019
Translated review
3
/5
★★★☆☆
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
Lucas B.
purchased on 14/09/2019
Translated review
3
/5
★★★☆☆
Inedible bars.hard,very bad taste
Theo L.
purchased on 09/09/2019
Translated review
Answer from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
3
/5
★★★☆☆
Inedible bars.hard,very bad taste
Nicolas L.
purchased on 09/09/2019
Translated review
Answer from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
3
/5
★★★☆☆
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
Charlotte T.
purchased on 02/09/2019
Translated review
Answer from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
3
/5
★★★☆☆
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
Carlos F.
purchased on 02/09/2019
Translated review
Answer from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
3
/5
★★★☆☆
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
Jean T.
purchased on 24/08/2019
Translated review
Answer from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
Theo M.
purchased on 24/08/2019
Translated review
Answer from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
The products are very good, but the price is high and delivery rather slow.
Anais D.
purchased on 21/08/2019
Translated review
Answer from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Concerning our prices, we respect the recommended selling prices of the different brands. Best regards, Elodie from Team Lyo.
3
/5
★★★☆☆
The products are very good, but the price is high and delivery rather slow.
Antoine R.
purchased on 21/08/2019
Translated review
Answer from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Regarding our prices, we respect the recommended retail prices of the various brands. Best regards, Elodie from Team Lyo.
3
/5
★★★☆☆
An email to inform that the package had arrived at the relay. .....ça can be done? Politeness thank you.
Jean D.
purchased on 07/07/2019
Translated review
Answer from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo