/10
★★★★★
based on 9633 reviews published
★★★★★
based on 9633 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Nothing received!
Jean Philippe J.
purchased on 08/03/2025
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1
/5
★☆☆☆☆
Expensive for very small packages disappointed
Julia B.
purchased on 04/03/2025
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1
/5
★☆☆☆☆
Disappointed with the delivery service, paid more for delivery in 24h but received in more than 72h...
Guillaume D.
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Answer from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team
1
/5
★☆☆☆☆
Not working with chronopost for example...I'm still waiting for my order...
Michel T.
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Answer from Freezedried & Co
We apologize for the inconvenience with the forwarder. I see that your parcel should be delivered today. We wish you a safe arrival.
1
/5
★☆☆☆☆
Order placed and paid (600) Material still not received after 7 days !!!! Very dissatisfied
Laurent R.
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Answer from Freezedried & Co
Hello, your parcel was indeed sent on Monday 25/11 (carriers do not collect parcels at weekends) and the parcel was made available on 27/11. However, the relay point didn't flash the parcel and so you didn't receive the information sms. According to the tracking system, you did receive it a few days later. Thank you for your understanding, and sorry for the inconvenience. Have a nice day, Team Lyo
1
/5
★☆☆☆☆
Laurent B.
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Answer from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
1
/5
★☆☆☆☆
-
Laurent B.
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Answer from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
1
/5
★☆☆☆☆
Laurent B.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
1
/5
★☆☆☆☆
-
Laurent B.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
1
/5
★☆☆☆☆
Too expensive
Nicolas R.
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Answer from Freezedried & Co
Thank you for your feedback. We do our best to offer quality products at reasonable prices. The Lyo Team
1
/5
★☆☆☆☆
I can't commit to someone I don't know
Samir B.
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Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
1
/5
★☆☆☆☆
I still haven't received my order even though I placed it on 12/03/2024.
Theo M.
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Answer from Freezedried & Co
We apologize for the delay in your order. An inventory error prevented us from shipping earlier. Your order was shipped yesterday and you should receive it shortly. The Lyo Team ???
1
/5
★☆☆☆☆
Quite simply package not received it makes shit especially for a trek snow where I needed THIS mattress NOT to be cold cordially
Marie D.
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Answer from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. Please do not hesitate to contact us by email at team[at]lyophilise.com or by phone at +33.2.97.87.23.73 so that we can quickly resolve the problem. Thank you for your understanding. The Lyo team
1
/5
★☆☆☆☆
I haven't received anything!
Antoine R.
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Answer from Freezedried & Co
Hello, Due to an inventory, our shipments have indeed been extended. Your parcel left our warehouse on September 7, but the carrier is having problems delivering your order. My colleagues will be in touch with you to discuss how we can get your parcel to you as soon as possible. We apologize for the inconvenience. Good day to you, the Lyo team
1
/5
★☆☆☆☆
I did not receive the parcel!
Anais M.
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Answer from Freezedried & Co
Hello, your parcel was delivered to a relay point on Monday 31st July. As you did not collect it, it was returned to our warehouse. My colleagues will contact you to discuss what to do. The Lyo team
1
/5
★☆☆☆☆
I have ordered twice from Lyophilise. Each time I placed an order, the site told me that my product was in stock and ready for immediate delivery. Each time, the product took several weeks to arrive. If you need your product quickly, don't order from Lyophilise.
Guillaume M.
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Answer from Freezedried & Co
We're sorry for the delivery delays you've experienced. Our recent warehouse move has caused some temporary delays. We are actively working to optimize our process to ensure faster and more reliable delivery. Please do not hesitate to contact our customer service department if you experience any delays.
1
/5
★☆☆☆☆
On the web they said that the purchased product would be delivered within five working days. It does not seem to have been so... I have not received it yet and I leave today from ....
Comprador Verificado
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Answer from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the shipment of orders. We apologize for this. Your order has been shipped. Please feel free to contact us at 02.97.87.23.73 or by email at [email protected] when you place your next order so that we can ship it faster. Have a nice day
1
/5
★☆☆☆☆
No need to be in a hurry... We are 28/07/2023 I ordered on 21/07/2023 and since no news. I will no longer order from this site.
Sophie M.
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Answer from Freezedried & Co
Hello. Due to a peak in activity and the move of our logistics warehouse, we have experienced a delay in the dispatch of parcels. Please do not hesitate to contact us on 02.97.87.23.73 or by e-mail at [email protected] to resolve the problem. The Lyo team
1
/5
★☆☆☆☆
-
Comprador Verificado
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Answer from Freezedried & Co
Hello, if you have had any problems with your package or if you are not satisfied with our service, please feel free to contact us at +33297872373 or by email at [email protected].
1
/5
★☆☆☆☆
My order is awaiting delivery. I would have liked to know why and if my order would arrive before my departure on 10/08/2023. I would have liked to test my equipment before departure.
Theo M.
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Answer from Freezedried & Co
Hello, Following the relocation of our logistics department some time ago, we have experienced a delay in the dispatch of orders. We apologize for this. After checking our platform, we noticed that your order was missing a product in stock. Our customer service will contact you by e-mail to see what can be done to ensure that your parcel arrives quickly. Have a nice day from the Lyo team!
1
/5
★☆☆☆☆
Did not arrive on the estimated date
Comprador Verificado
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Answer from Freezedried & Co
Hello, we apologize for this. We have recently moved our logistics department and there has been a delay in shipping orders. However, please feel free to contact us at [email protected] or 02.97.87.23.73 to discuss how we can reimburse you for the shipping costs and we apologize. Have a nice day.
1
/5
★☆☆☆☆
Order made 1 week ago still not shipped and no news!!!
Carmen L.
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Answer from Freezedried & Co
Hello, we apologize for the delay in preparing your order. As we recently moved our logistics warehouse, we were a little late in dispatching our parcels. However, your parcel has now arrived at the relay point. Next time you want to know the status of your parcel, please contact us by e-mail at [email protected] or call 02.97.87.23.73. We apologize once again for any inconvenience this may cause. Have a nice day.
1
/5
★☆☆☆☆
I ordered nutrition on your site for a very important ultra trail that I'm running this Saturday... I'm leaving home Friday at noon to get there. Worse, on the online tracking system, I don't even see an update today! just "sorted on our platforms" as of yesterday... and since then nothing! I'm very unhappy!
Elise D.
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Answer from Freezedried & Co
Hello, We apologize for the inconvenience. Due to the relocation of our logistics warehouse, our lead times have been extended. The information was mentioned on our website. We did our best to ensure that the parcel arrived on time, but unfortunately it was delivered on Friday at noon. Our customer service will contact you to organize the return and refund of your parcel. Thank you for your understanding. Team Lyo
1
/5
★☆☆☆☆
Unfortunately many problems with deliveries beyond their control
Isabel L.
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Answer from Freezedried & Co
Sorry for the inconvenience. We have indeed had several delivery problems with your orders. We do our best to ensure that the parcel arrives at the right place at the right time, but we are still dependent on the carriers. For this order, the relay point must have been unavailable and Chronopost dropped off the parcel at another point to avoid too long a delay. Thank you for your understanding. The Lyo team
1
/5
★☆☆☆☆
Hello, I still haven't received anything and I'm starting to worry. Do you have any idea where the parcel might be? Thanks in advance.
Pierre R.
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Answer from Freezedried & Co
Hello, according to the La Poste tracking system, your order arrived at the relay point yesterday. If you have any problems with your parcel, please do not hesitate to contact us at [email protected]. The Lyo team wishes you a good day )
1
/5
★☆☆☆☆
I still don't have my order. I needed it and now I don't even want it. More than 12 days without knowing where the package is.
Comprador Verificado
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Answer from Freezedried & Co
Good morning, Your package has been shipped 48 hours after your order. With the tracking number, we can see that the delivery has been made 3 days after at the pick up point. Our customer service will contact you to transmit the proof of delivery and help you to solve the problem. Thank you for your understanding, best regards. The Lio team
1
/5
★☆☆☆☆
Still not delivered
Verified Buyer
Answer from Freezedried & Co
Sorry, the shipment of your package was delayed in our warehouse and it left after the 48 hours announced. Our customer service will contact you. Thank you for your understanding.
1
/5
★☆☆☆☆
Delivery time not respected. Product still not received after 1 week
Anais M.
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Answer from Freezedried & Co
Hello Sir, We apologize for the inconvenience. We shipped your parcel the day after you placed your order, but the carrier's tracking system has not been updated since the parcel was delivered. We have contacted the carrier and will get back to you by email to find a solution together. Thank you for your understanding. Team Lyo.
1
/5
★☆☆☆☆
The shipping takes longer than what it says on the web when you make the purchase (I haven't received it yet) and you can't track it on the courier's website. I needed it for this weekend and it has caused me problems.
Comprador Verificado
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Answer from Freezedried & Co
Good morning, Following our conversation, the package has been delivered before your departure. Access to the collection point was not available as the delivery time has been extended. Sorry for the inconvenience. The most important thing is that everything went well. Thank you for your patience. Best regards, the Lio team.
1
/5
★☆☆☆☆
Still waiting to receive it! Hasn't turned up. Promised deliver in 2-4 days and I'm now over a week.
Verified Buyer
Answer from Freezedried & Co
Thank you for your return of experience and sorry if you have encountered a problem with the delivery. It seems that your order is delayed with the customs. My colleague has refund the shipping charges and stay in touch with you until the delivery. The Freezedried and Co team.