/10
★★★★★
based on 9633 reviews published
★★★★★
based on 9633 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Disappointed. Order error
Eve F.
purchased on 26/01/2025
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Answer from Freezedried & Co
Thank you for your feedback. We apologize for the inconvenience. Please be aware that this kind of error is exceptional and that we take the utmost care in preparing our orders. We have already replied to you by e-mail.
3
/5
★★★☆☆
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
Miguel L.
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Answer from Freezedried & Co
We apologize for any inconvenience caused by your delivery. During transport, some parcels may be mishandled, this being beyond our control. That said, we are passing on the information to our logistics colleagues. We have also just contacted you by e-mail to return the damaged goods. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty 😉
3
/5
★★★☆☆
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
Theo P.
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Answer from Freezedried & Co
Thank you for taking the time to share your experience with us. We sincerely apologize for this incident. This type of inconvenience does not reflect the quality standards we wish to offer our customers. We are doing everything in our power to prevent this from happening again and will report this incident to our quality department and our supplier. Please do not hesitate to contact us directly by e-mail at [email protected] so that together we can find the best solution.
3
/5
★★★☆☆
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
Michel M.
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Answer from Freezedried & Co
Thank you for sharing your feedback. We're sorry to hear that your mobile browsing experience wasn't optimal. We are continually working to improve our site, and your feedback is invaluable in helping us identify areas for improvement. Regarding delivery charges, we understand that this can be a hindrance. Unlike platforms like Amazon, we are an independent company, specializing in a range of technical and quality products, with a personalized service. These fees reflect our efforts to guarantee fast and secure delivery, while supporting sustainable and fair logistics. We hope that the quality of our products and services will meet your expectations. If you have any questions or suggestions, please do not hesitate to contact us. We will be delighted to help you. The Lyophilise & Co team
3
/5
★★★☆☆
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
Jean D.
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Answer from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
3
/5
★★★☆☆
Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
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Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
-
Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
Laurent D.
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Answer from Freezedried & Co
Hello, we're sorry if our answer didn't bring you complete satisfaction. Our customer service will contact you immediately.
2
/5
★★☆☆☆
Very sticky purée
Maria F.
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Answer from Freezedried & Co
We are sorry that you were not completely satisfied with this product. We have passed on your comments to our supplier.
3
/5
★★★☆☆
Marie B.
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3
/5
★★★☆☆
-
Marie B.
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3
/5
★★★☆☆
Marie B.
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3
/5
★★★☆☆
-
Marie B.
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2
/5
★★☆☆☆
Delivery does not correspond to order....
Maria L.
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Answer from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
Jean D.
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Answer from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
3
/5
★★★☆☆
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
Lucie T.
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Answer from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo
3
/5
★★★☆☆
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
Manon B.
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Answer from Freezedried & Co
Thank you for your feedback. Following a cyber attack, we had to completely redesign our site in less than 1 week. We're still working on a number of improvements, including ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
3
/5
★★★☆☆
Not very good, despite what they say. One of the brands (the one that doesn't vacuum-pack) uses I don't know what ingredient that makes the dish very bitter. This was the case with the salmon pasta and the chicken curry. Really bad!
Nicolas P.
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Answer from Freezedried & Co
Thank you for your feedback. We are sorry that these dishes did not meet your expectations. The perceived taste may vary depending on the ingredients used, and we will pass on your feedback to the relevant brand. Please do not hesitate to contact us for recommendations better suited to your tastes. Sincerely yours, Team Lyo
3
/5
★★★☆☆
Product navigation and sorting are not necessarily logical
Lucas R.
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Answer from Freezedried & Co
Thank you for your feedback. We understand your comment about navigation and product classification. Following a cyber attack, we had to completely redesign our site in less than 1 week. We are still working on a number of improvements, particularly in terms of ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
2
/5
★★☆☆☆
The delivery took longer than advertised and could not be received in time for my trip. I have not yet been able to test the products.
Elise T.
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Answer from Freezedried & Co
We sincerely apologize for the delay in delivery. Due to the repercussions of the recent cyber attack (communicated via our networks and by mailing), we have unfortunately experienced some unforeseen delays. We fully understand that this may have disrupted your plans, especially for a trip. We are doing our utmost to resolve these problems and improve our service so that such inconveniences do not recur. We hope that you will have the opportunity to test our products and that you will be satisfied with their quality. If you have any questions or if we can assist you in any way, please do not hesitate to contact us. The Lyo Team
2
/5
★★☆☆☆
The freeze-dried products are always top quality, but delivery was a problem. The delivery is guaranteed fast and arrived well after I left on vacation. A pity.
Maria G.
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Answer from Freezedried & Co
Thank you for taking the time to leave us your feedback. We apologize for the delay in delivery, which exceeded our usual lead time. Should you encounter a similar problem in the future, please do not hesitate to contact our customer service team, who will do their utmost to help you find a solution. The Lyo Team ???
2
/5
★★☆☆☆
I did not receive the order because the street number was missing.
Sophie T.
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Answer from Freezedried & Co
We apologize for the inconvenience. Our team did everything necessary. Please do not hesitate to come back to us if necessary. The Lyo team ???
2
/5
★★☆☆☆
Delivery in 96h instead of 48h as advertised.
Antoine M.
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Answer from Freezedried & Co
We are sorry for the delay in your delivery. We ship orders within 48 hours, but delivery times depend on the carrier. Please do not hesitate to contact our customer service. Thank you for your patience. The Lyo Team
3
/5
★★★☆☆
Long delivery times and not necessarily followed up all the time
Karim B.
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Answer from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are beyond our control, but we do our best to ship quickly. Please do not hesitate to contact our customer service department by phone 02 97 87 23 73 or by e-mail [email protected] so that we can help you. The Lyo Team
2
/5
★★☆☆☆
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
Antoine T.
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2
/5
★★☆☆☆
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment. We are glad that you are satisfied with our products, but we sincerely regret the problems encountered with our carrier, SEUR. We take good note of your comments and understand your frustration. Indeed, we have no direct control over SEUR's actions, but we will take your experience into account and try to find a solution so that this type of problem does not occur in the future. If this happens again, please do not hesitate to contact our customer service at [email protected] so we can help you. Thank you for your understanding and loyalty.
2
/5
★★☆☆☆
Freeze-dried, it's getting more and more expensive, I won't be ordering anymore.
Michel M.
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Answer from Freezedried & Co
We understand and share your frustration about prices. We do our best to offer quality products at reasonable prices. The Lyo team
3
/5
★★★☆☆
Delayed orders not able to test them before thank you before department
Guillaume D.
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Answer from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team