/10
★★★★★
based on 9695 reviews published
★★★★★
based on 9695 reviews published
Latest customer reviews
5
/5
★★★★★
Choice, responsiveness, price.
Claire R.
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Answer from Freezedried & Co
Thank you for your confidence and for this review ????? 🙂 The Lyo team
5
/5
★★★★★
Everything according to the description. Delivery times were met perfectly. Highly recommended.
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comments after your order on our website 🙂 The Lio Team
3
/5
★★★☆☆
FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.
Verified Buyer
Answer from Freezedried & Co
Hello, Thank you for your feedback. We've taken your feedback on the filters into account. For your order, we apologise for these problems. Having recently moved our logistics department, we're experiencing some problems but we're working on resolving them. The whole team wishes you a good day!
5
/5
★★★★★
Very good. SAV au top. Just keep going 😀
Lucas D.
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Answer from Freezedried & Co
Thank you for your encouragement... And thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
After a week I still haven't received the package and the store is not responding to my messages UPDATE: After consulting with customer service, they managed to send me all the products requested, and they also gave me some gift in the package. It would have been nice to receive an email a little earlier warning that the order is delayed.
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comments after your order on our website 🙂 We take your comments into account to help us improve. Thank you. The Lio team
5
/5
★★★★★
The telephone service is top-notch. If you have a problem, they make it easy for you to contact them. The products are of high quality and the price is much lower than other sites. Thank you
Hugo R.
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Answer from Freezedried & Co
Our team is committed to doing well, so thank you very much for your feedback and trust 🙂 The Lyo Team
2
/5
★★☆☆☆
Order still not shipped after a week, no status or communication to know what to expect.
Pierre D.
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Answer from Freezedried & Co
Hello, Thank you for your order. We would like to apologize, following the move of our logistics department a short while ago, we have experienced a delay in the shipment of orders. We have highlighted the information on our website, sent a newsletter and we are also communicating on our social networks (Instagram and Facebook) to warn of our delays. We apologize if this information did not reach you. Concerning your order, after checking, we have noticed that there is a product that is not in stock and that is blocking your parcel. Our customer service team will contact you today to discuss with you what to do to unblock your order so that it can finally leave. The Lyo team wishes you a good day.
5
/5
★★★★★
Easy to reach Adaptable
Miguel G.
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Answer from Freezedried & Co
Many thanks for your feedback. The Lyo team wishes you a good day 🙂
5
/5
★★★★★
-
Elise M.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Elise M.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
-
Elise M.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Thank you very much for the responsiveness and availability of customer service. Following a slight delay in order processing, you found the solution so that I could receive the meals I ordered before leaving on my travels!
Sophia A.
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Answer from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review 😉 Thank you for your trust and loyalty!
5
/5
★★★★★
Very good
Pierre D.
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Answer from Freezedried & Co
Thanks for your comment! Have a nice day 😉 The Lyo team
5
/5
★★★★★
Despite a constraint linked to the work this store is undergoing, I appreciate its reassuring communication.
Camille R.
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Answer from Freezedried & Co
The Lyo team thanks you for taking the time to leave this review 😉 Thank you for your confidence!
5
/5
★★★★★
A wide choice of products fast delivery and reasonable prices
Anais R.
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Answer from Freezedried & Co
Thanks for your comment! Have a nice day 😉 The Lyo team
5
/5
★★★★★
I will only comment on the order I placed, i.e. the freeze-dried food: lots of choice, varied dishes (plus: possibility of filtering according to the type of meal and the vegetarian dishes option) and less expensive than in some stores like D4! Fast delivery, on time as expected even though I'm abroad. Thank you so much!
Nicolas M.
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Answer from Freezedried & Co
Thank you for your confidence and for your feedback following your order on our website 🙂 The Lyo team
5
/5
★★★★★
Service is always impeccable and they are easy to contact if you have any questions/concerns etc. I recommend
Antoine D.
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Answer from Freezedried & Co
Thank you for your trust, loyalty and for this review ????? 🙂 The Lyo team
5
/5
★★★★★
Never prepare for a trek without lyophilisé.com! It's part of the pleasure as much as the necessity of having good products!
Sofia M.
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Answer from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review 😉 Thank you for your trust and loyalty!
4
/5
★★★★☆
Well-designed, well-made, quality products. Direct, honest contact.
Laurent M.
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Answer from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
5
/5
★★★★★
-
Pierre R.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Pierre R.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
-
Pierre R.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
1
/5
★☆☆☆☆
My order is awaiting delivery. I would have liked to know why and if my order would arrive before my departure on 10/08/2023. I would have liked to test my equipment before departure.
Theo M.
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Answer from Freezedried & Co
Hello, Following the relocation of our logistics department some time ago, we have experienced a delay in the dispatch of orders. We apologize for this. After checking our platform, we noticed that your order was missing a product in stock. Our customer service will contact you by e-mail to see what can be done to ensure that your parcel arrives quickly. Have a nice day from the Lyo team!
5
/5
★★★★★
Easy-to-reach customer service to support the urgency of the order, which will be prepared the same day for immediate dispatch.
Jean R.
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Answer from Freezedried & Co
Many thanks for your feedback! We always make sure that your most urgent orders are dispatched fairly quickly 🙂 The Lyo team wishes you a wonderful day!
5
/5
★★★★★
Great service! They went out of their way to make sure I received my parcel before I left. Thank you so much!
Hugo L.
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Answer from Freezedried & Co
The Lyo team would like to thank you for your kind review! It's not an easy time for the company right now, but we're always here if you need your order quickly 🙂 Have a nice day!
5
/5
★★★★★
Despite the company's move, the service and attentiveness was super fast. First experience and not the last I think.
Michel B.
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Answer from Freezedried & Co
A big thank you for your feedback and your confidence, we're spreading the word to the whole team! Have a nice day 🙂
5
/5
★★★★★
Wide choice of freeze-dried and sterilized products, for all types of stomachs and hikes. Some products are more survival-oriented in case of need. Very friendly staff on every call.
Lucie D.
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Answer from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review and for your feedback 😉 Thank you for your trust and loyalty!
5
/5
★★★★★
Reference site in the survival/rando field
Nicolas R.
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Answer from Freezedried & Co
Thank you for your opinion, we are touched by your comment. A big thank you for your trust 🙂 The Lyo team
5
/5
★★★★★
Perfect as usual!
Antoine T.
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Answer from Freezedried & Co
Thanks for your comment! Have a nice day 😉 The Lyo team
5
/5
★★★★★
Fast and efficient
Theo T.
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Answer from Freezedried & Co
Thank you for your confidence in our products 🙂 The Lyo team