/10
★★★★★
based on 347 published reviews
★★★★★
based on 347 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Order placed on April 04 and still not received on May 8. I think you should know that when we place orders outside France like in the West Indies it can take much longer. I'm still waiting for my parcel.
'francesca' P.
purchased on 04/04/2024
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2/5
★★☆☆☆
Bad experience with gls delivery
Julien B.
purchased on 17/03/2024
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Answer from
Supplier of Tea
Hello Sir, Thank you for your comment. We are sorry to hear that the delivery did not go as planned. Could you please tell us what happened? This would enable us to raise the issue with our carrier and thus avoid this happening again. Looking forward to hearing from you, Juliette from Grossiste-Thé.com
2/5
★★☆☆☆
Sorry, I'm not satisfied with their service and the quality of some of their products.
Acheteur Vérifié
purchased on 09/05/2023
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Answer from
Supplier of Tea
Hello, We're sorry to hear that you were not satisfied with one of our products. As we have already discussed with you by e-mail and telephone, we have forwarded your comment to our dedicated department. We'll get back to you as soon as possible. In the meantime, please do not hesitate to contact us if you have any questions. Sincerely Thomas from Grossiste-Thé.com
3/5
★★★☆☆
Postage and packing far too expensive, it's a shame.
Acheteur Vérifié
purchased on 15/11/2022
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Answer from
Supplier of Tea
Hello Gaëlle, Thank you for your comment. We are sorry to hear that you find our shipping costs too high. Even though we only charge our customers a portion of the actual shipping and preparation costs on each order, we are aware of the impact that shipping costs can have, especially on smaller orders. That's why, in line with our offer which already enables customers to order with no minimum purchase, we are currently considering new solutions to make our products even more accessible. We remain at your disposal, Thomas from Grossiste-Thé.com.