/10
★★★★★
based on 13050 published reviews
★★★★★
based on 13050 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Perfect cap, nothing to say
Acheteur Vérifié
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3/5
★★★☆☆
Too bad the color of our logo isn't the same as the cap... The operator confused burgundy with red... So, unfortunately, the rendering isn't perfect...
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Answer from
HEADICT
Hello, thank you for your comment. However, a photo of the prototype was sent to you so that you could validate the production launch yourself, which we have done in accordance with your instructions. Sincerely, The Headict team
3/5
★★★☆☆
I order a blue cap and receive a black cap. Well done...
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your new order. We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
Unfortunately, the item did not arrive. The delivery was reported as delivered. However, it did not arrive at the agreed location. The supplier DPD has also not been able to help me so far.
Verifizierter Käufer
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Answer from
HEADICT
Hello, as already clarified with you by email, you have given DPD permission to leave the parcel on your doorstep. Choosing a DPD store is the safe option if you are not at home and live in Munich. However, we have offered you a financial concession for a new order. Best regards from the Headict team.
3/5
★★★☆☆
Paying via IDEAL was difficult
Geverifieerde Koper
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2/5
★★☆☆☆
I am very very disappointed because I ordered a hat (which is very beautiful) for a birthday gift. I asked for tnt delivery to be delivered on Saturday 24th August. The parcel was supposed to be delivered on the 24th according to the delivery service. I waited for it all day. I stayed by my tenephone all day but the delivery man never came. The gift arrived 2 days later
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Answer from
HEADICT
Hello, Thank you for your comment. We have contacted the carrier TNT and it did not respect the service provided, we apologize. We have of course reimbursed your shipping costs. Sincerely, The Headict team
3/5
★★★☆☆
Following a model error, it was not possible for me to see the final order, customer service was not helpful.
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Answer from
HEADICT
As indicated in our conversation, in the customization module you can select the front, side and back view of your cap. As soon as you add it to your basket, a visual with a description is displayed, followed by the one in your basket. You therefore have three opportunities to check your personalization before purchasing. Sincerely, The Headict team
3/5
★★★☆☆
The second NY cap ordered is a fake, a countermark ;((((((
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Answer from
HEADICT
Hello, Thank you for your order. Please be aware that the resale of counterfeits is illegal and that the caps received are both New Era. Please do not hesitate to contact our customer service via [email protected] for any further information. Sincerely, The Headict team
3/5
★★★☆☆
I paid for delivery to my home address and did not receive the parcel. I had to collect it from the post office.
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3/5
★★★☆☆
I would have appreciated it if you had specified that a potential customs tax would be levied for deliveries in Switzerland. On your website, you seem to deliver to Switzerland without any problems, but you don't mention this issue. This customs tax is not insignificant, it's about 1/3 or 1/2 of the order price, so you really need to make your customers aware of this.
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Answer from
HEADICT
Hello, thank you for your comment. However, any purchase made outside the E.U. to an E.U. country is subject to this tax. For example, this will apply to all your purchases made in France from Switzerland. Sincerely, The Headict team
3/5
★★★☆☆
It's a pity not to be able to choose the exact size of the product ordered. Re-shipping costs as well as postage costs are not refunded when returning an item, it's a pity; I don't think I'll be coming back to your site one day.
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3/5
★★★☆☆
Plus shipping costs
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3/5
★★★☆☆
The TNT carrier claims to have been there, even though we haven't left our home. As a result, I had to collect the parcel from a remote and squalid location. This is not the first time that this carrier has deceived me even though the home delivery service has been paid for. The response from their customer service is infuriating. This is my last order to Headict in protest.
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Answer from
HEADICT
Hello, We have noted that the TNT carrier did not provide a service and we apologize for this. We have of course reimbursed your shipping costs. Sincerely, The Headict team
3/5
★★★☆☆
Perfect site but delivery with TNT group just horrible
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team
3/5
★★★☆☆
Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.
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Answer from
HEADICT
Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team
3/5
★★★☆☆
Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.
Verifizierter Käufer
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Answer from
HEADICT
Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.
2/5
★★☆☆☆
I ordered a Stetson panama hat for a gift, on the website the hat is described (and illustrated) as delivered in an original packing box, yet I received it without any box, stacked with a second hat I bought. It goes without saying that my gift is not presentable; customer service is unwilling to make any effort, while the information on the website is clearly erroneous...
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3/5
★★★☆☆
I like the product. Delivery problem but due to Tour de France
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3/5
★★★☆☆
I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused
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Answer from
HEADICT
Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team
3/5
★★★☆☆
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
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Answer from
HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
3/5
★★★☆☆
I ordered 2 caps and only received one.
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Answer from
HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
3/5
★★★☆☆
Unfortunately, I have not yet received the order. Due to an error by DPD, the order on the day of delivery was sent back to the sender. DPD has done nothing to resolve this. I had to arrange it myself with the supplier Fortunately, the contact with you guys was very pleasant, and my order was sent again. unfortunately, I do not have it in time.
Geverifieerde Koper
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3/5
★★★☆☆
I never received my parcel at the address indicated (in Ireland) so I had to deal with customer service in order to return it to my address in France. Fortunately, customer service is excellent.
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3/5
★★★☆☆
Logo stitching added not well finished
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Answer from
HEADICT
Hello, thank you for your comment. It is possible that the cap went through our quality control during preparation. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
Plenty of choice and reasonably fast delivery. Unfortunately, my product was not to my liking. However, ridiculously expensive return shipping costs. This could/should be accommodated.
Geverifieerde Koper
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2/5
★★☆☆☆
Fun and games
Acheteur Vérifié
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3/5
★★★☆☆
Following an error on the size of my hats at the time of my order I returned the products the next day but the treatment took more than 15 days.
Acheteur Vérifié
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Answer from
HEADICT
Hello sir, As we informed you by telephone, your parcel arrived at our premises on June 25th and was processed on June 1st, one week later, due to a necessary vacation in our processing department. Sincerely, The Headict team
2/5
★★☆☆☆
Product is slower than this survey Haven't received a package yet, when will the package arrive?
Geverifieerde Koper
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3/5
★★★☆☆
Delivered one day late.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. However, Colissimo deliveries are always announced "from". Only TNT deliveries are guaranteed 24 hours. Sincerely, The Headict team
2/5
★★☆☆☆
The color does not match, quality of the fabric is poor. Lots of stitching errors.Only positive is the delivery time.I will not order here again, have to pay 45,- for something worth about 15-20,-.
Geverifieerde Koper
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